Frequently asked questions
V06_1012
Jabra PRO™ 9400 Series
Q How can I use my Headset wItH my mobIle pHone?
(Jabra pro™ 9470 only).
A To be able to do this, you need to pair the Jabra PRO™ 9470
base with your mobile phone (your headset is based on DECT
and cannot be paired directly with your mobile phone). Do the
following:
- Refer to the section “Re-running the Setup Wizards” which
explains how to launch the mobile phone part of the setup
wizard. This puts the headset’s base into pairing mode, which
causes it to advertise itself as ‘available for pairing’.
- Make sure that Bluetooth
®
is active on your mobile phone and
put it into Bluetooth pairing mode. The exact procedure for
doing this varies according to brand and model. See your user
manual for details.
- Remember that the headset identifies itself as “Jabra PRO™
9470” — you need to find and select this on your phone. You
might also be prompted to enter the pass code “0000” (four
zeros) to accept pairing. If you need more on this, see the
section called “Using Jabra PRO™ 9470 with a mobile phone” in
the user manual.
Q How many Bluetooth devIces can I Have connected to
tHe Jabra pro™ 9470 base?
A Only one. The Jabra PRO™ 9470 base supports Bluetooth so that
you can use your mobile phone with your headset.
Q
How do I paIr my Headset wItH tHe
Jabra pro™ 9400 base?
A If you dock a Jabra PRO™ 9400 base and headset that are
not paired, the touch screen asks if you would like to pair the
headset — either as a primary or secondary device. If you choose
to pair it as secondary, the connection is temporary, lasting only
until the end of the next (or current call). This feature is meant
to facilitate conference calling.
Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon to
prevent pairing (while still charging the headset).
If you dock a headset to a Jabra PRO™ 9400 base with which
it is already paired, no pairing notification appears. For more
information, see the section called “Pairing and Connecting the
Base and Headset” in the user manual.
Q can I paIr my Headset dIrectly wItH a tHIrd-party dect
pHone?
A
No, you can only pair the headset with a Jabra PRO™ 9400
base (it is not Generic Access Profile (GAP) compliant). This is
because Jabra PRO™ 9400 uses an enhanced version of the DECT
standard, thereby enabling many of its advanced call-handling
features. These enhancements are not supported by third-party
manufacturers.
Q wHy doesn’t my computer detect tHe
Jabra pro™ 9400 base?
A
Try connecting the base to another USB port on the PC. Also,
please note that it is recommended to have a direct connection -
i.e. with no USB hub in between.
Q wHy doesn’t my Headset work wItH my desk pHone /
softpHone / mobIle pHone (Jabra pro™ 9470 only)?
A
Please check the following:
- Make sure the headset is charged. The LED lights a constant
yellow color while charging, then shows no light at all (only
state indication) when fully charged.
- Make sure the headset is within range of the base (up to 150m)
and that the mobile is within range of the base (up to 10m).
- The base / mobile phone and the headset may no longer be
paired. Refer to the questions about pairing these devices,
above.
Q notHIng Happens wHen I try to use my desk pHone.
A Check the following:
- Make sure the Jabra PRO™ 9400 base is powered on (check that
the touch screen is on).
- Make sure the desk phone is the current target. See the section
called “The Target Phone Concept” for more.
- Make sure the audio link to the desk phone is active (e.g.,
by tapping the headset multifunction button or touching the
activate-audio-link icon on the touch screen).
- Make sure that the telephone has an active connection to the
phone network (i.e. the handset is off the hook or the headset
button is pressed).
- Re-run the desk phone set-up wizard.
Q I cannot Hear anytHIng In my Headset wHen usIng my
mobIle pHone. (Jabra pro™ 9470 only)
A Try the following:
- Make sure the two devices are paired and connected. See the
section “Using Jabra PRO™ 9470 with a mobile phone” in the
user manual for more information.
- Increase the speaker volume on the headset by sliding your
finger up the touch-sensitive panel on the side of the headset.
Q I Hear a low noIse In tHe Headset wHen tHere Is
sIlence at tHe otHer end?
A
Your headset is probably using one of the highest volume
settings. Decrease the speaker volume on the headset by sliding
your finger down the touch-sensitive panel on the side of the
headset.
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.
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