Jabra Engage 50 II User Manual Download Page 6 | Manualshive

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Jabra Engage 50 II User Manual Download Page 6

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1. Welcome

Thank you for using the Jabra Engage 50 II. We
hope you will enjoy it!

Jabra Engage 50 II features

•  World’s best headset for clear customer calls
•  Real-time insights improve call quality
•  Comfort all day, with a secure, adaptive fit
•  Tough and durable, with a three-year

warranty

• Advanced speakers so you never miss a word
• Protect your hearing with our advanced

features

• BalancedVoice™ makes speech clearer
• Adjustable ringer makes missed calls a thing

of the past

• Works with leading contact center platforms

and virtual meeting apps

• Busylight shows colleagues when you’re on a

call

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Summary of Contents for Engage 50 II

Page 1: ...User manual Engage 50 II Jabra ...

Page 2: ...e Criteria in TCO Certified have a life cycle perspective and balance environmental and social responsibility Conformity is verified by independent and approved verifiers that specialize in IT products social responsibility or other sustainability issues Verification is done both before and after the certificate is issued covering the entire validity period The process also includes ensuring that ...

Page 3: ...REV A 2022 GN Audio A S All rights reserved Jabra is a trademark of GN Audio A S Declaration of Conformity can be found on www jabra com doc MADE IN CHINA MODEL HSC160 ENC160 ...

Page 4: ...t 12 4 1 Connect directly to a computer 4 2 Connect to a computer using Jabra Engage 50 II Link 4 3 Connect to mobile devices 4 4 Connect using the extension cable 5 How to use 16 5 1 Jabra Engage 50 II Link controls Microsoft Teams variant 5 2 Jabra Engage 50 II Link controls UC variant 5 3 Reconfigure the button controls 5 4 Jabra Engage 50 II Link status LEDs 5 5 Busylight 5 6 SmartRinger ...

Page 5: ... 7 Sidetone 5 8 Reverse audio channels 6 Software 22 6 1 Jabra Direct 6 2 Jabra Xpress 6 3 Jabra Engage 6 4 Firmware update 7 Support 24 7 1 FAQ 7 2 How to care for your device 7 3 Replacement accessories ...

Page 6: ...ity Comfort all day with a secure adaptive fit Tough and durable with a three year warranty Advanced speakers so you never miss a word Protect your hearing with our advanced features BalancedVoice makes speech clearer Adjustable ringer makes missed calls a thing of the past Works with leading contact center platforms and virtual meeting apps Busylight shows colleagues when you re on a call ...

Page 7: ...abra Engage 50 II overview 2 1 Stereo variant USB A USB A USB A USB C USB C USB C Jabra Engage 50 II with Link Microsoft Teams version Jabra Engage 50 II with Link UC version Jabra Engage 50 II Headset only ...

Page 8: ...8 2 2 Mono variant USB A USB A USB A USB C USB C USB C Jabra Engage 50 II with Link Microsoft Teams version Jabra Engage 50 II with Link UC version Jabra Engage 50 II Headset only ...

Page 9: ...ries Carry pouch 2 4 Optional accessories Optional accessories and replacement parts ear cushions etc can be purchased online at jabra com accessories 120cm USB C to USB A extension cable 120cm USB C to USB C extension cable ...

Page 10: ...ow to wear Wear the Jabra Engage 50 II and adjust the headband for a more comfortable fit ja br a For optimal comfort the mono headset should be worn with the T bar high on the side of the head not on the ear ...

Page 11: ...11 3 1 Position the microphone For optimal call quality position the microphone close to the mouth approx 1 2 or 12mm 1 2 or 12mm j a b ra ...

Page 12: ... Engage 50 II is set as the default audio device for the speaker and microphone in your audio settings It is recommended to download and install Jabra Direct and Jabra Engage to support manage enable optimal functionality and track real time call insights for your Jabra Engage 50 II Download via jabra com direct and jabra com engage ...

Page 13: ...B port on the computer Ensure the Jabra Engage 50 II is set as the default audio device for the speaker and microphone in your audio settings It is recommended to download and install Jabra Direct and Jabra Engage to support manage enable optimal functionality and track real time call insights for your Jabra Engage 50 II Download via jabra com direct and jabra com engage ...

Page 14: ...14 4 3Connect to mobile devices Plug the Jabra Engage 50 II into a USB C port on your mobile device Not all USB C devices or apps support an audio connection with the Jabra Engage 50 II ...

Page 15: ...0 II into the USB C port on the extension cable and then plug the extension cable into a USB A or USB C port on your computer depending on which extension cable is used It is important to note that the extension cable cannot be used with the Jabra Engage 50 II Link ...

Page 16: ...sic can be controlled using the computer or by using a Jabra Engage 50 II Link 5 1 Jabra Engage 50 II Link controls Microsoft Teams variant Volume controls Mute unmute microphone Hold call Programmable button Busylight on off Enable disable busylight hold Answer end call Open Microsoft Teams notifications ...

Page 17: ...ogrammable button Busylight on off Enable disable busylight hold Answer End call 5 3Reconfigure the button controls The Jabra Engage 50 II Link has four buttons that can be reconfigured using Jabra Direct or a Jabra SDK integration Mute button Programmable button Busylight button Answer end call button ...

Page 18: ...18 5 4 Jabra Engage 50 II Link status LEDs Microphone muted Call on hold Firmware updating Busylight on Busylight off Incoming call Active call Microsoft Teams notification Connected to Microsoft Teams ...

Page 19: ...19 5 5 Busylight The busylight LED on the headset indicates to colleagues when you are on a call or busy ja br a ...

Page 20: ...lect a new ringtone press both programmable buttons at the same time to cycle between 3 possible ringtones A new ringtone can only be selected when not on a call The SmartRinger volume can be adjusted using the volume controls when there is an incoming call The SmartRinger and ringtone can be disabled or configured using Jabra Direct ...

Page 21: ...ur own voice when you are on a call Sidetone settings can be configured using Jabra Direct 5 8 Reverse audio channels It is possible to reverse the left and right audio channels in the stereo headset This setting can be configured using Jabra Direct ...

Page 22: ...ty for your Jabra devices Download via jabra com direct 6 2Jabra Xpress Jabra Xpress is free computer software designed to manage update and maintain multiple Jabra devices Download via jabra com xpress 6 3Jabra Engage Jabra Engage is free computer software designed to track real time call insights Download via jabra com engage ...

Page 23: ...ink Do not disconnect the Jabra Engage 50 II during the firmware update process The Jabra Engage 50 II Link is automatically updated whenever the headset is updated or when plugged into a headset that has been updated The mute LED on the Jabra Engage Link controller will light up pink to indicate that the firmware is being updated Do not disconnect the Jabra Engage 50 II Link from the headset duri...

Page 24: ...p engage50II 7 2 How to care for your device It is recommended to keep the headset between 5 C and 55 C 23 F and 131 F If the headset or Link become dirty it is recommended to clean it with a soft lint free cloth that has been dampened with clean water ...

Page 25: ...essories Replacement or additional accessories can be purchased online at jabra com accessories Carry pouch Ear cushions Jabra Link 50 II USB A USB C 120cm USB C to USB C extension cable 120cm USB C to USB A extension cable ...

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