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8. Product Service
1)
Damage requiring service: The unit should be serviced by qualified service personnel if:
(a) The DC power supply cord or AC adapter has been damaged;
(b) Objects or liquids have gotten into the unit;
(c) The unit has been exposed to rain;
(d) The unit does not operate normally or exhibits a marked change in performance; (e) The unit
has been dropped or the cabinet damaged.
2)
Servicing Personnel: Do not attempt to service the unit beyond that described in these
operating instructions. Refer all other servicing to authorized servicing personnel.
3)
Replacement Parts: When parts need replacing, ensure that the servicer uses parts specified
by the manufacturer, or parts that have the same characteristics as the original parts.
Unauthorized substitutes may result in fire, electric shock, or other hazards.
4)
Safety check: After repairs or service, ask the servicer to perform safety checks to confirm that
the unit is in proper working condition.
9. Warranty
If your product does not work properly because of a defect in materials of workmanship, our
company (referred to as “the warrantor”) will, for the length of the period indicated as below,
“Parts (1) Year, Labor (90) Days”, which starts with the date of original purchase (“Limited
Warranty period”), at its o
ption either (a) repair your product with new or refurbished parts, or (b)
replace it with a new or a refurbished product. The decision to repair or replace will be made by
the warrantor.
During the “Labor” limited warranty period, there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. You must mail-in your product during the
warranty period. This Limited Warranty is extended only to the original purchaser and only covers
products purchased as new. A purchase receipt or other proof of original purchase date is
required for Limited Warranty service.
10. Mail-In Service
When shipping the unit, carefully pack and send it prepaid, adequately insured, and preferably in
the original carton. Include a letter detailing the complaint and provide a day time phone and/or
email address where you can be reached.