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WM-4000 AUTOMATIC WRAPPER

Error Codes and Solutions

600 – 2099

March 2015

Summary of Contents for WM-4000

Page 1: ...WM 4000 AUTOMATIC WRAPPER Error Codes and Solutions 600 2099 March 2015 ...

Page 2: ...e applicator is possible after pressing the OK button Cause Communication is not possible between boards P 910 P 918 P 916 Response Press the Re try key to re attempt communication If the same error occurs consider the following causes 1 Unplugged connector 2 Harness short 3 P 910 board malfunction 4 P 918 board malfunction 5 P 916 platform malfunction This error may occur if there is a short in t...

Page 3: ...0601 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 2 84 ...

Page 4: ...ation without the applicator is possible after pressing the OK button Cause P 910 P 918 P 916 No response from P 916 Response Press the Re try key to re attempt communication If the same error occurs consider the following causes 1 Unplugged connector 2 Harness short 3 P 910 board malfunction 4 P 918 board malfunction 5 P 916 platform malfunction This error may occur if there is a short in the P 9...

Page 5: ...0602 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 4 84 ...

Page 6: ...e command sent and the command received are not the same The command sent from P 910 to P 916 and the command that returned from P 916 are different Response This does not occur during normal operation but it is believed to occur from the effects of noise Cancel by restoring power 0603 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 5 84 ...

Page 7: ... console Solution Restore power Remarks Cause P 910 board was reset twice Response Restore power If the same error occurs consider the following causes 1 Input power AC 200V to power unit U220 is unstable 2 Check power unit U220 output voltage DC 24V 0604 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 6 84 ...

Page 8: ...a different command Solution Restore power Remarks Cause Board P 916 was reset Response Restore power If the same error occurs consider the following causes 1 Power unit U1 input power AC 200V is unstable 2 Check output voltage DC 24V of power unit U1 0605 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 7 84 ...

Page 9: ...set Detail Solution Applicator alignment needs to be performed after clearing Remarks Cause Applicator alignment data has not been set Response Perform applicator alignment in test mode 0606 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 8 84 ...

Page 10: ...mal Detail Solution Applicator alignment needs to be performed after clearing Remarks Cause Applicator data checksum value is abnormal Response Perform applicator alignment in test mode 0607 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 9 84 ...

Page 11: ... event error number 0485 0000 occurs after clearing this error respond to error 0485 0000 Cause Power to the applicator was shut off during operation Response 1 Clear the emergency stop switch 2 Check power switch U1 input voltage AC 200V 3 Check power switch U1 output voltage DC 24V 0608 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 10 84 ...

Page 12: ...icator failed in label application Detail Solution RETURN button Remarks Cause Applicator failed in label application Response Check application unit 0609 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 11 84 ...

Page 13: ...plication Detail There was no label when application was attempted Solution RETURN button Remarks Cause Applicator failed in label application Response Check application unit 0610 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 12 84 ...

Page 14: ...s pasting was not completed when pasting timing signal was received 0002 The tray height message was not received when the pasting timing signal was received Solution RETURN button Remarks Cause Label could not be pasted to the commodity Response Respond according to the sub error contents 0611 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 13 84 ...

Page 15: ...rried out by the pasting timing signal sent from board P 920 and received by P 916 This signal was not received Cause Pasting timing signal from board P 920 was not received Response 1 Cable disconnected between P 920 XJ35 P 916 XJ 18 2 Replace board P 920 3 Replace board P 916 0612 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 14 84 ...

Page 16: ...A label remains in the applicator after application Solution Press the RETURN button after removing the label Remarks Cause A label remains in the applicator after application Response 0613 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 15 84 ...

Page 17: ...eive light during applicator operation Solution RETURN button Remarks Cause Applicator discharge unit safety sensor B25 did not receive light during applicator operation Response Service applicator discharge unit safety sensor B25 0614 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 16 84 ...

Page 18: ...ving backward 020 Z axis moving up 021 Z axis moving down Solution RETURN button Remarks Cause Abnormality occurred during applicator operation Response 1 Check that DC 24V is being output by power unit U51 Confirm by checking the green power unit LED is illuminated Power unit U51 placement 2 Respond by confirming each sensor is inputting normally by a sensor test 0615 Ishida WM 4000 Error Codes a...

Page 19: ...0615 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 18 84 ...

Page 20: ...es not have light blocked is blocked from light Response Sub error 000 Check the X axis sensor Is it blocked from light even though there is no detection board 010 Check the Y axis sensor Is it blocked from light even though there is no detection board 020 Check the Z axis sensor Is it blocked from light even though there is no detection board 0616 Ishida WM 4000 Error Codes and Solutions 600 2099...

Page 21: ...this sensor is blocked from light the applicator is in the forward position and is receiving an okay signal for operation Cause The applicator attempted to start operation without the applicator in the forward position Response 1 Check the Y direction sensor front B56 operation 2 Bring the applicator to the forward position so the detection board switches off 0617 Ishida WM 4000 Error Codes and So...

Page 22: ...marks Check the main software and applicator software versions and confirm the combination is compatible Cause The applicator is not responding to the command received from the console Response Check P 910 software and P 916 software replace software 0621 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 21 84 ...

Page 23: ...id not match upon download Solution OK button Remarks Cause The data sum value from the console did not match upon download Response 1 Re download 2 If the same error re occurs replace the applicator software in the CF 0630 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 22 84 ...

Page 24: ...nnot change from writing the program to the flash ROM Solution Remarks Cause Applicator software download cannot end normally Response 1 Re download 2 If the same error re occurs replace the P 915 0631 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 23 84 ...

Page 25: ...M checksum write failure 099 Power failure occurred during download Solution OK button Remarks Cause Flash write in error Applicator software download cannot end normally Response 1 Re download 2 If the same error re occurs replace P 916 0632 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 24 84 ...

Page 26: ...ecksum or no application 001 The application ran too quickly Solution OK button Remarks Need to download applicator program Cause There is no applicator application program Response 1 Re download the program 2 If the same error re occurs replace P 916 0633 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 25 84 ...

Page 27: ...tor after pressing the OK button Cause P 910 P 918 P 916 No response from P 916 Response Press the RETRY key and attempt communication The consider the following causes if the error re occurs 1 Unplugged connector 2 Shorted harness 3 Board P 910 malfunction 4 Board P 918 malfunction 5 Board P 916 malfunction The problem may also occur if there is a closed circuit failure in the P 915 and P 920 RS ...

Page 28: ...0650 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 27 84 ...

Page 29: ...0786 0796 0707 0717 0727 0737 0747 0757 0767 0777 0787 0797 0708 0718 0728 0738 0748 0758 0768 0778 0788 0798 0709 0719 0729 0739 0749 0759 0769 0779 0789 0799 0710 0720 0730 0740 0750 0760 0770 0780 0790 1 Printer Errors Error screens differ depending on operation mode Even for the same error the error screen changes depending on the situation 1 Wrapping pricing modes pricing mode 2 Label issue w...

Page 30: ...K button Check the connection of printers 1 and 2 with P910 and P909 Check the printer 3 and 4 communication cable The printer number in the error heading changes according to the error Cause Check each communication harness Response 1 Check the harness after referring to the wiring diagram 2 Replace boards P 909 P 918 and P 910 0701 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 29 ...

Page 31: ...K button Check the connection of printers 1 and 2 with P910 and P909 Check the printer 3 and 4 communication cable The printer number in the error heading changes according to the error Cause Check each communication harness Response 1 Check the harness after referring to the wiring diagram 2 Replace boards P 909 P 918 and P 910 0702 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 30 ...

Page 32: ...ll Solution Restore power Remarks The printer number in the error heading changes according to the error Cause Printer system error Response 1 Restore power 2 If it doesn t restore replace P 909 0703 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 31 84 ...

Page 33: ...meter Solution Restore power Remarks The printer number in the error heading changes according to the error Cause Printer system error Response 1 Restore power 2 If it doesn t restore replace P 909 0704 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 32 84 ...

Page 34: ...Solution Restore power Remarks The printer number in the error heading changes according to the error Cause Printer system error Response 1 Restore power 2 If it doesn t restore initialize printer unit memory 0705 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 33 84 ...

Page 35: ...before the version command Solution Restore power Remarks The printer number in the error heading changes according to the error Cause A different command was received before the version command Response Clear by restoring power 0706 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 34 84 ...

Page 36: ...Solution OK button Remarks Printer unit memory needs to be initialized in test mode Printer adjustment Cause The printer is not initialized Response Initialize printer unit memory in Printer adjustment in test mode 0707 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 35 84 ...

Page 37: ...r Detail Sent format No 0 Oxff Solution OK button Remarks Cause Incorrect format number sent to the printer Response This error does not normally occur Consult S C when this error occurs 0708 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 36 84 ...

Page 38: ... print a non existent format number Detail Solution OK button Remarks Cause The printer attempted to print a non existent format number Response Check the format number 0709 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 37 84 ...

Page 39: ... Solution Press the OK button after replacing the label Remarks Cause Response Attempted to begin printing but the label sensor continued to receive light Check label sensor 0710 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 38 84 ...

Page 40: ...ize error Detail Solution Press the OK button after removing the sent label Remarks Cause Printer label size error Response Perform label sensitivity adjustment 0711 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 39 84 ...

Page 41: ...Press the OK button after removing the sent label Remarks Cause Expanded printing error occurred Response Check and modify label formats Please check the characters or font size of the master 0713 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 40 84 ...

Page 42: ...ortion has run out Solution OK button Remarks Cause The printer thermal head has run out Response 1 If you continue using the head in accordance with the sub error change the error display in Setting Mode 2 error processing selection setting and the head can be used for a short while 2 Replace the thermal head when necessary 0715 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 41 84 ...

Page 43: ... began Solution Press the OK button after setting the thermal head Remarks Cause 1 The printer thermal head is raised 2 Head up proxy switch malfunction Response 1 Replace the thermal head 2 Replace thermal head up proxy switch 0716 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 42 84 ...

Page 44: ...ignal from the printer control board P 909 Solution Restore power Remarks Cause Unable to detect an interrupt signal from the printer control board P 909 Response 1 Restore power 2 If the same error re occurs replace P 909 0717 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 43 84 ...

Page 45: ...iled to close 0003 File read failure 0004 File write failure 0005 No file Solution Remarks This only occurs in printers 3 and 4 because there is no need to send files to printers 1 and 2 Cause Error occurs during printing from printers 3 and 4 Response Respond according to the sub error 0718 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 44 84 ...

Page 46: ...oment the applicator starts absorption This timing signal could not be detected Solution Remarks Occurs in printers 1 and 2 Cause Unable to detect label absorption timing Response This error does not normally occur Contact S c when this error occurs 0719 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 45 84 ...

Page 47: ...hange the image file internal data Detail Solution OK button Remarks Cause 4M exceeded when attempting to exchange the image file internal data Response Delete unnecessary images 0721 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 46 84 ...

Page 48: ...connecter of the right of the device Cause View connection location Journal printer is not connected Response 1 Check if the DAP 3000S is turned on 2 Check that the DAP 3000S is connected to the connector on the right side of the device 1301 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 47 84 ...

Page 49: ...er operation Response 1 Check if the DAP 3000S can test print FEED Power ON 2 If the DAP 3000S cannot test print check that it is connected to the connection on the right side of the device View connection location 3 If the connection is normal the DAP 3000S is malfunctioning 1302 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 48 84 ...

Page 50: ...is out of paper Detail Solution Press the OK button after replacing the paper Remarks Cause Journal printer is out of paper Response Insert journal printer paper 1303 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 49 84 ...

Page 51: ...Cannot communicate with the key processing board Detail Solution Cannot cancel the error due to inoperable number keys EMZ Remarks Cause Response 1401 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 50 84 ...

Page 52: ...use There was no response from the tray detector P 915 Response Press the RETRY key to re attempt communication Consider the following causes if the same error occurs 1 Connector is unplugged 2 Shorted harness 3 Board P 915 malfunction 4 Board P 918 malfunction 5 Platform P 910 malfunction The problem may also occur if there is a closed circuit failure in the P 916 and P 920 RS 485 line Check this...

Page 53: ...1502 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 52 84 ...

Page 54: ...ifferent Detail Solution Restore power Remarks Cause The command sent to the tray detector and the command in the response message are different Response 1 Restore power 2 If the same error occurs check P 915 XJ 7 voltage DC 24V 1503 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 53 84 ...

Page 55: ...console Solution Restore power Remarks Cause Board P 910 was reset twice Response Restore power Consider the following causes if the same error occurs 1 Unstable power unit input AC 200V 2 Check power unit output voltage DC 24V Power unit location 1504 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 54 84 ...

Page 56: ... communication command Solution Restore power Remarks Cause Tray detector P 915 power failure or the tray detector board CPU was reset Response 1 Restore power 2 If the same error occurs check P 915 XJ 7 voltage DC 24V 3 If the power supply voltage is normal replace P 915 1505 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 55 84 ...

Page 57: ...mpting to set the CCD camera Solution OK Operate without the tray detector Operate with registered trays Remarks Cause Unable to communicate between tray detector P 915 and the tray detector camera CCD Response 1 Check the connection between tray detector board P915 XJ2 and the CCD camera CN2 2 Replace the tray detector board P91x or the CCD camera 1506 Ishida WM 4000 Error Codes and Solutions 600...

Page 58: ... Operate without detector Operate with registered trays Remarks Cause Threshold has not been set Response 1 Perform Initialize detector in Test Mode Adjust Camera Position mode 3 2 If the error re occurs P 915 is malfunctioning 1507 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 57 84 ...

Page 59: ... the detector in test mode Solution OK Operate without detector Operate with registered trays Remarks Cause Detector memory has not been initialized Response Perform Initialize detector in Test Mode Adjust Camera Position mode 3 1508 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 58 84 ...

Page 60: ...is cleared Remarks Cause There was no response from the tray detector P 915 Response Press the RETRY key to re attempt communication Consider the following causes if the same error occurs 1 Connector is unplugged 2 Shorted harness 3 Board P 915 malfunction 4 Board P 918 malfunction 5 Platform P 910 malfunction The problem may also occur if there is a closed circuit failure in the P 916 and P 920 R...

Page 61: ...Page 1 of 1 1520 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 60 84 ...

Page 62: ...etail Solution OK button Remarks Cause The data sum value differs from the console during program download Response 1 Re download 2 If the same error occurs change the detector software in the CF 1530 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 61 84 ...

Page 63: ...or flash ROM write during program download Detail Solution Remarks Cause Cannot end detector software download properly Response 1 Re download 2 If the same error occurs replace P 915 1531 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 62 84 ...

Page 64: ...ata during download Detail Solution Remarks Cause Flash writing error Detector software download did not end properly Response 1 Re download 2 If the same error occurs replace P 915 1532 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 63 84 ...

Page 65: ...the application program in test mode Solution OK button Operate without detector registered trays Remarks Cause There is no application program in the detector Response 1 Re download the program 2 If the same error occurs replace P 915 1533 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 64 84 ...

Page 66: ... and console settings are different Solution OK button Remarks Need to re set span Cause Scale P 930 memory settings are abnormal Response 1 Perform spring span 2 If the same error occurs replace board P 930 1600 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 65 84 ...

Page 67: ...cale is included in the sub error Solution OK button Remarks Need to re set the span Cause Scale P 930 span adjustment incomplete Response 1 Perform spring span 2 If the same error occurs replace board P 930 1601 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 66 84 ...

Page 68: ... scale is included in the sub error Solution OK button Remarks Need to re set span Cause Scale P 930 initialization has not been completed Response 1 Perform spring span 2 If the same error occurs replace board P 930 1602 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 67 84 ...

Page 69: ... Error content An item remains on the scale Detail Solution Remove item from the weighing platter Remarks 1619 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 68 84 ...

Page 70: ...ub error code Solution Turn off power OK button Remarks Restore power after checking scale connection Cause There is no response from the scale P 930 Response 1 Check harness connector 2 Replace P 930 1621 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 69 84 ...

Page 71: ...g operation FDP 12 Scale item length error FDP 13 Scale item discharge error FDP 14 The metal detector detects an error FDP 15 2 items on scale error FDP 16 Metal detector error FDP 17 Upper lower limit error 18 Check scale 19 Remove item from the weighing platter 20 Power failure detected 21 No response from the scale board connection error 22 Communication error connection error 23 Communication...

Page 72: ...ail Solution Turn off power OK button Remarks Restore power after checking scale connection Cause Cannot communicate with the scale P 930 Response 1 Check harness connector 2 Replace P 930 1622 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 71 84 ...

Page 73: ...iles in the memory card Detail No files existed in the memory card when it attempted to send files to the computer via FTP Solution RETRY OK Remarks 2002 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 72 84 ...

Page 74: ...r and sending folder settings are different Solution RETRY OK Remarks To set receiving and sending folder settings press the Ethernet card connecting to the host in System Mode settings and perform TCP IP settings 2003 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 73 84 ...

Page 75: ...o login to the computer Detail A error occurred in the authorization process with the computer Solution OK Remarks Check user name and password settings 2004 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 74 84 ...

Page 76: ...the computer Detail A file in the computer was requisitioned by FTP but does not exist Solution RETRY OK Remarks ftpfile txt and host computer settings are different 2005 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 75 84 ...

Page 77: ...omputer Detail Exclusive control is applied to files in the computer and cannot be updated Check that the file is not open in a different application Solution RETRY OK Remarks 2006 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 76 84 ...

Page 78: ...is error occurring are 1 The log is sent as a different transaction 2 The same file name exists in the computer when attempting to send the log file from the scale to the computer Solution RETRY OK Remarks 2007 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 77 84 ...

Page 79: ... Error content Cannot communicate with the computer Detail There is no response from the computer Solution OK button Remarks 2008 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 78 84 ...

Page 80: ... computer was attempted while unable to recognize the network card during program startup This error will not occur if the network card is removed or inserted during processing Instead error 2008 will occur Solution OK button Remarks 2009 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 79 84 ...

Page 81: ... Error content Memory card is not inserted Detail Solution OK button Remarks 2010 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 80 84 ...

Page 82: ...le system error 3 Device error In errors displayed as XX XXXX the first two digits are the tray number and the last four digits are the commodity number Be careful as other errors are different Solution OK Remarks 2011 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 81 84 ...

Page 83: ...ory card is not inserted Detail There was no memory card when attempting to write the log CSV file to the memory card Solution EXECUTE STOP Remarks 2020 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 82 84 ...

Page 84: ...eate log file in the memory card Detail The memory card was full when attempting to create the log CSV file in the memory card Solution EXECUTE STOP Remarks 2021 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 83 84 ...

Page 85: ...create log file in the memory card Detail Attempted to create log CSV file in the memory card but the memory card was full Solution EXECUTE CANCEL Remarks 2022 Ishida WM 4000 Error Codes and Solutions 600 2099 March 2015 84 84 ...

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