PROBLEM
The device does
not turn on.
The device turns on
and then off again.
The device turns
on, but does not
generate electric
pulses.
The unit does not
turn on even though
new batteries have
been inserted.
REMEDY
Replace batteries.
Insert battery again.
Replace battery.
Contact ExcelHealth
at 855-723-2582.
Reconnect lead wires to
device & wrap.
Connect cable properly
and power on.
Securely fasten wrap
on body.
Contact ExcelHealth
at 855-723-2582.
CAUSE
No battery or battery life
expired.
Battery not inserted
properly.
Battery life expired.
Lead wires not connected.
Cable not connected
properly or treatment time
has expired.
Wrap not securely fastened.
Troubleshooting
Always check the unit and accessories before use to prevent damage and de-
fects; these are some of the simple checks:
1.) Make sure the battery on the iReliev
®
TENS Device has sufficient charge and
is not corroded.
2.) Make sure the cables fit tightly into the connection sockets of the device. The
table below shows some common defects. If you cannot remedy the defects
as described, contact iReliev
®
at 855-723-2582.
10
The sensation is
uncomfortable and feels
like a “prickling” sensation.
Electrode pads are not
moistened.
Apply iReliev
®
Conductive
Gel for optimal dispersion
of electrical current.
