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IPmotion 42600317319 Manual Download Page 46

Troubleshooting 

46

 

11 

 

Troubleshooting 

Troubleshooting work on the hardware of the 
CAR-A-WAN.coach must only be carried out by 
authorised specialist personnel. 

If the router does not work properly, please try to solve the problem using 
the table below: 

Summary of Contents for 42600317319

Page 1: ...Coach optimized 3G 4G router with integrated WLAN hotspot Manual CAR A WAN coach CAWv6S7455C CAWv6S7455PC CAWv6S7455TC...

Page 2: ...w IPmotion de Responsible for the content Florian Kempff Managing Director Copyright 2017 2020 All rights reserved This manual is protected by copyright The copyright lies with IPmotion GmbH Trademark...

Page 3: ...Improper installation 10 4 3 24V connection 10 4 4 Mobile radio antennas 11 4 5 Device mounting 11 4 6 Risk of injury 13 4 7 Risk of damage injury during installation 14 4 8 Damage to important vehic...

Page 4: ...Unpacking the CAR A WAN coach 26 9 Installation and Connection 27 9 1 Power supply of the CAR A WAN coach 28 9 2 Installation sequence 28 Assembly 28 Power supply 28 Preparation of SIM cards prelimin...

Page 5: ...CAR A WAN coach 44 11 Troubleshooting 46 12 Service protocol 51 13 Service hotline 52 14 Technical data 53 14 1 Specification CAR A WAN coach 53 15 Recycling the CAR A WAN coach 54 16 Identification o...

Page 6: ...y Indicates additional information and tips Recycling Label Identification of assemblies or parts that must be disposed of as hazardous waste Never dispose of these components in the trash This device...

Page 7: ...ncorrect maintenance or incorrect repair by third parties In case of modifications unauthorized interventions faulty operation other devices or accessories incorrect installation or modifications not...

Page 8: ...ty or fitness for a particular purpose Some jurisdictions do not allow the exclusion of implied warranties In this case the validity of all explicit and or implicit warranties is limited to the warran...

Page 9: ...rmed of the possibility of such damage In no event shall IPmotion GmbH be liable for any incidental indirect special consequential or other damages of any kind This includes without limitation damages...

Page 10: ...ialist personnel 4 2 Improper installation Improper installation can lead to damage to the unit or the vehicle Special knowledge and skills are required for the installation of the system It is strong...

Page 11: ...a cables can have poor reception and transmission performance and interfere with other equipment Unadjusted minimal bending radii of antenna cables can lead to breakage of the core of antenna cables P...

Page 12: ...talled housing bracket of the v3 v4 Never set up or operate the device in a damp environment Liquids must also be kept away from the device The router must not be mounted near heat sources as the alum...

Page 13: ...Safety and security 13 4 6 Risk of injury Unsuitable installation locations missing or insufficiently fixed brackets can cause injuries in the event of a traffic accident...

Page 14: ...y and material damage Always loosen parts carefully Do not apply direct pressure to the connection cable 4 8 Damage to important vehicle parts When drilling mounting holes or driving in sheet metal sc...

Page 15: ...If necessary the tests underlying the certification must be carried out again and if necessary the prerequisite for this must be reassessed Software updates should only be installed according to inst...

Page 16: ...e mistakes we are grateful for any information We assume no liability for errors in this description and the resulting consequences The CAR A WAN coach is designed to connect computers laptops netbook...

Page 17: ...distributed across the three connections maintaining a path once taken to terminate the individual WAN connection previously used If these WAN connections are 3G HSPA and a connection switches to LTE...

Page 18: ...m the 24V DC power supply or correct cold starts during a manual restart or triggered watchdog of the embedded PC Two SIM cards are switchable each connected with a 3G LTE modem LEDs inside the housin...

Page 19: ...onnections and controls WWAN means Wireless Wide Area Network also known as 3G UMTS LTE 4G M stands for MIMO MIMO technology increases reliability and data throughput On the front of the device you wi...

Page 20: ...ces to LAN instead of WLAN Devices connected to the LAN can communicate with devices connected to the WLAN The clients are not isolated from each other The Ethernet2 interface is not yet configured on...

Page 21: ...03 WWAN3 3G LTE A GPS bright blue RAL 5005 GPS W1 W1M white yellow RAL 9016 1026 WLAN in the vehicle W2 W2M beige RAL 1001 WLAN outside of the vehicle When attaching the plug its ring must be retracte...

Page 22: ...too small and have no contact The use of Sim card adapters is not recommended Please take this into account when purchasing and handling SIM cards On the board there are two SIM card holders per modem...

Page 23: ...CAR A WAN coach 23 into place When using two SIM cards per modem start with SIM card 1 2 2 2 or 3 2 Please do not use only the lower SIM card slot Always assign an activated SIM card to at least the u...

Page 24: ...find the manufacturer s specification with the address a QR code on the left side overwritten with INIT with a link to the website for the correct connection of the QLS antenna cable and power supply...

Page 25: ...g of the CAR A WAN coach LED lights up red the power supply is applied LED lights up green the CAR A WAN is online and a VPN connection is active remote maintenance is possible 7 6 Acoustic messages o...

Page 26: ...ected from moisture 8 2 Unpacking the CAR A WAN coach Remove shipping cartons and packaging material Check the delivery for completeness using the delivery note If the delivery is incomplete or if you...

Page 27: ...al system of your vehicle yourself if you have the necessary specialist knowledge Make sure that the ventilation of the CAR A WAN coach is guaranteed Pay attention to the bend radii of antenna cables...

Page 28: ...e reached with the power supply cable see chapter 4 5 Power supply Install the power supply cable starting with ground then ignition then continuous positive or plug the prepared and fused power suppl...

Page 29: ...st but is all the more stable This should be activated first If you need the VPN immediately after starting your PC you should prefer it to an occasionally faster but fluctuating data connection We de...

Page 30: ...d the chapter by monitoring the signal strength level in the web administration Measure the required cable length and if necessary have the cable assembled by us Temper the cables so that plastics for...

Page 31: ...values but should have basic knowledge of the configuration of routers or WLAN access points Before you install the CAR A WAN coach you should have the following information at hand SIM PIN see 0 ass...

Page 32: ...Device operation and operation 32 You can call up further information on possible settings and terms in the menus at any time using the question mark symbol...

Page 33: ...tion and operation 33 User settings password change The Settings button top right takes you to the user settings In this dialog you can change the password of the administrator An empty password is no...

Page 34: ...d anyone can configure the router from the LAN We therefore strongly recommend that you set a password at the very beginning so that misuse can be ruled out Please write down this password and keep it...

Page 35: ...oth from when a dial in has to take place and under which conditions it has to be omitted If a check mark is set for Hang up slow connection the slower connection type 2G 3G is hung up if the other mo...

Page 36: ...other fields not described in detail here may only be changed upon request by the IPmotion support and may cause a malfunction of the CAR A WAN coach to the point of total failure SIM PIN PIN of the...

Page 37: ...n with a mobile phone provider Always The dial in is always carried out again if the connection has been interrupted by driving Never A manual dial in can only be performed by the CAR A WAN coach Moni...

Page 38: ...ccess point for wireless LAN can be switched on or off the network identification can be changed and the channel number can be set The order also specifies the regulatory domain that restricts the ava...

Page 39: ...a configurable network interface A second routable interface is not provided in the standard configuration but is conceivable in principle e g if the host access point for WLAN is deactivated and the...

Page 40: ...servers of the respective mobile phone providers but directly queries the root servers and from there with the typical mobile phone runtime the previously determined responsible DNS servers of the hos...

Page 41: ...ketz blog de empfehlungsecke dns Digital courage DNS server DNSSEC DNS over TLS IPv4 46 182 19 48 IPv6 2a02 2970 1002 18 Server location Germany dismail de DNS server DNSSEC DNS over TLS IPv4 80 241 2...

Page 42: ...by clicking on Active However applications can only be accessible from the outside if the provider enables internal routing and provides a public IP address This is usually not the case so that specia...

Page 43: ...peration 43 Dynamic shutdown Operating modes and messages The most important operating modes of the router can be described as follows o off o On Offline o On Online o On Roaming o On waiting for shut...

Page 44: ...PC and connect to WLAN or LAN If all steps have been completed successfully the router must be in the on state Now configure the SIM PIN s via the admin website see chapter Modem settings The factory...

Page 45: ...Proceed a warm start of the device via the admin website settings symbol gear reboot or briefly interrupt the power supply Use your PC to check the online connection The router should be visible in th...

Page 46: ...oubleshooting Troubleshooting work on the hardware of the CAR A WAN coach must only be carried out by authorised specialist personnel If the router does not work properly please try to solve the probl...

Page 47: ...t see the WLAN of the CAR A WAN although my operating system offers WLAN connections The WLAN of the CAR A WAN is switched off or other WLANs occupy the same channel or adjacent channels Connect to th...

Page 48: ...g see chapter Dial up settings Possibly the modules see generally available mobile radio networks but could not register in these Make sure that the data enabled SIM cards are inserted correctly that...

Page 49: ...redit Make sure that the provider specific data APN Username Passwo rd has been correctly transferred to the CAR A WAN Note As of September 2019 user name and password cannot yet be transferred Please...

Page 50: ...broken or the bending radius of the antenna cable is too small Replace the router or the antennas or the antenna cable The error image you registered is the CAR A WAN coach in the table please notify...

Page 51: ...Service protocol 51 12 Service protocol Always make any changes to the CAR A WAN coach into the service log Date Changes to settings such as passwords etc Performed by...

Page 52: ...contact our service hotline at the telephone or fax number Phone no 49 641 350999 30 Fax No 49 641 350999 90 If it is not possible to establish a telephone connection we have set up an e mail contact...

Page 53: ...B4 AWS B3 1800 B5 850 LTE regions Europe North America South America Asia Africa Antenna gain with 8 meter low loss cable RG58 0 dBi WLAN bands IEEE 802 11b g n ac 2 4 GHz 5Ghz Size 153 6mm x 56 0mm...

Page 54: ...equest the recycling kit for recycling by sending an email to recycling IPmotion de and quoting at least one IMEI number or serial number on the back of the router This kit will be sent to you free of...

Page 55: ...03173196077 or 4260031731953 MAC MAC address of the LAN WLAN interface IMEI Unique identification of the radio module s Here you can also find QR code to call up the help page of the product https www...

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