IPG BETTER PACKAGES RSA 2024-WAT-EU, Manual, Page: 11 / 220

General Information RSA2024-WAT-EU
1-2
1.4 F
IELD
S
ERVICE
A
SSISTANCE
This machine is designed to provide years of trouble-free operation. If any problems arise with this machine during
the normal course of operation, your properly trained and qualified internal service personnel should be able to
repair any issues after consulting Chapter 6, Troubleshooting .
Service support is available from your authorized Interpack distributor at additional cost if the problem cannot be
remedied after consulting the Troubleshooting chapter of this manual.
1.5 W
ARRANTY
E
QUIPMENT WARRANTY AND LIMITED REMEDY
: The following warranty is made in lieu of all other warranties,
express or implied, including but not limited to the implied warranty of merchantability, the implied warranty of
fitness for a particular purpose, and any implied warranty arising out of a course of dealing, a custom or usage
of trade:
Intertape sells its Interpack Tape Heads, Case Tapers, and Case Erectors with the following warranties:
1. The HSD

2000 Tape Heads' knife blades, springs and wipe down rollers will be free from all defects
for a period of ninety (90) days.
2. All other HSD

2000 Tape Head parts will be free from all defects for one (1) year after delivery.
3. Water Activated Tape Head blades will be free from defects for ninety (90) days after delivery.
4. Drive Belts will be free from defects for ninety (90) days after delivery.
5. The Gear Motors will be free from defects for one (1) year after delivery.
6. All other components for Case Tapers and Case Erectors will be free from defects for one (1) year
after delivery.
If any part is proven defective within its warranty period, then the exclusive remedy and Intertape’s and the seller's
sole obligation shall be, at Intertape’s option, to repair or replace the part, provided the defective part is returned
immediately to Intertape’s factory or an authorized service station designated by Intertape.
A part will be presumed to have become defective after its warranty period unless the part is received or Intertape
is notified of the problem no later than five (5) calendar days after the warranty period.
If Intertape is unable to repair or replace the part within a reasonable time, then Intertape, at its option, will replace
the equipment or refund the purchase price. Intertape shall have no obligation to install the repaired or
replacement part.
Intertape shall have no obligation to provide or pay for the labor required to install the repaired or replacement part.
Intertape shall have no obligation to repair or replace (1) those parts failing due to: operator misuse, carelessness,
or due to any accidental cause other than equipment failure, or (2) parts.
1. Failure or damage is due to misapplication, lack of proper maintenance, abuse, improper installation
or abnormal conditions such as temperature, moisture, dirt or corrosive matter, etc.
2. Failure due to inadequate cleaning, improper operating environment, improper utilities or operator
error.
3. Failure due to operations above the rated capacities, or in any other improper manner, either
intentional or otherwise.