IPC B02200769, User Manual

Page: 48 / 186

4.1 Button types
Several types of buttons can be assigned in Favorites.
• Line
•
Speed dial
• Point of contact
•
Conference
• Function
•
Diversion
4.2 Line buttons
Line buttons can be programmed for making and receiving internal and external calls.
You can program the following types of lines on line buttons:
•
Private lines
•
Dial tone lines
•
Speed dial lines
Each line button, when programmed, shows the current call activity. Changes in button color represent
changes in a line's calling status. Changes are also reflected in the call notification area.
Button line descriptors (labels) can be programmed for any line type. Additional calling line preferences
for internal and dial tone line buttons can be programmed. For more information, refer to
Configure
buttons in Batch settings mode on page 58.
Program each line button with a resource ID (which determines the identity of this line) and appearance.
The resource ID is used in determining how to route outbound or inbound calls to or from this line. You
can have multiple appearances of the same button (resource ID) on your button sheet.
Each AOR (extension) can be programmed with a single line button appearance or multiple line button
rollover appearances for dial tone lines. Private lines can only have one rollover appearance. An
appearance is a sub-category of a line that is stored with the station-side AOR (extension) in the Unigy
database. The default appearance number of each line (extension) on a turret is 1, which means that a
given line is programmed and accessible from only one line button.
An extension can be programmed to have multiple button rollover appearances on the button sheet. For
example, if there are three rollover appearances of line extension 3204, it means that incoming calls
from that extension can be accepted on three different available buttons before the caller on that line
receives a busy signal or is diverted to another destination. The number of line rollover appearances that
can be programmed per extension is configured in the Unigy Management System. The maximum
number of line button rollover appearances is 100 per extension on turrets.
An extension can be programmed to roll over incoming calls to an Overflow Operator Service (OOPS)
group of alternative phone extensions if all button line appearances for a turret extension are busy. These
are programmed in the UMS. OOPS groups for an extension are set up in the UMS. If all OOPS
extensions are also busy, the call diverts and reports as busy.
48 4.1: Button types
August 26, 2019 IPC Proprietary