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IPC B02200769, User Manual

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Your user profile must be configured in the UMS with the proper privileges to program one-button
diversion on your device.

One of each diversion type can be enabled at any one given time.

Diversion buttons cannot be edited, only duplicated or deleted.
For more information about ICM Diversion, see 

Intercom diversion (ICM)

 on page 160.

Note

Unless your user profile is configured in the UMS to maintain intercom divert upon log on (Trader and
Group Features tab) Intercom diversion will not be preserved upon log off and log on.

1. From Favorites, tap the plus sign in an empty button.

2. Tap 

DIVERSION

.

The 

Add Button: Select Diversion Type

 modal dialog is displayed.

3. Tap 

ICM

.

4. Tap 

Next

.

The 

ICM Diversion Button: Button Options

 modal dialog is displayed.

5. Select an 

ICM Diversion Type

 from the pull-down list. Options include: 

No Diversion

, 

Immediate

,

Busy

, 

RNA

 (ring no answer), 

BRNA

 (busy, ring no answer)

The 

Divert to Number

 field is displayed.

Note

If selecting 

No Diversion

, skip the next two steps.

6. Use the soft keyboard or the dial pad to enter the number to divert the calls to.

7. Tap 

EDIT DESCRIPTOR

 and type a description for this diversion, for example, 

ICM BRNA

divert

.

8. Tap 

Save

.

The button is created.

9. To enable the diversion, tap the button.

The button turns a light gray to indicate that it is enabled.

Note

If the ICM Diversion Type is 

No Diversion

, enabling it turns diversion OFF for all currently configured

ICM one-button diversions.

The button can be toggled to disable or enable at any time.

8.11.3.3

Configure one-button DDI diversion

Configure one-button diversion of incoming dial tone calls to a specified extension to forward to another
destination (that is, phone number or extension). This type of diversion is referred to as Direct Dial
Inward (DDI) diversion.

Your user profile must be configured with the proper privileges to program one-button diversion on your
device.

One of each diversion type can be enabled at any one given time.

114

8.11: Managing calls

August 26, 2019

IPC Proprietary

Summary of Contents for B02200769

Page 1: ...Unigy 4 3 IQ MAX TOUCH Turret User Guide Part Number B02200769 Release 00 IPC Proprietary August 26 2019...

Page 2: ...Copyright 2011 2019 IPC Systems Inc All Rights Reserved...

Page 3: ...vigation bar area 22 2 3 Application area 23 2 3 1 Views of applications 24 2 3 2 Positioning guide 25 2 3 3 Modal dialog 27 2 3 4 Selection mode 28 2 3 5 Contextual menu 28 2 4 Footer area 29 2 4 1 H...

Page 4: ...status messages 50 4 3 View button status 50 4 4 Add a button in Favorites 50 4 4 1 Add a line button 51 4 4 2 Add a speed dial button 52 4 4 3 Add a point of contact button 52 4 4 4 Add conference bu...

Page 5: ...ixed button 81 Chapter 7 Directory 83 7 1 Search feature 84 7 2 Browse contacts and navigate directories 84 7 3 Filter contacts 85 7 4 Initiate a call from contacts 85 7 5 View contact details 86 7 6...

Page 6: ...7 Call swap 109 8 11 Managing calls 111 8 11 1 Hands free mode HFM 111 8 11 2 Audible alerts 112 8 11 3 One button diversion 113 Chapter 9 Multiparty call management 117 9 1 Conferences 117 9 1 1 Make...

Page 7: ...10 5 4 Talk on a speaker group 150 10 6 Set up speaker channels 150 10 6 1 Speakers directory 150 10 6 2 Assign or replace a speaker channel from Favorites 153 10 6 3 Assign or replace a speaker chann...

Page 8: ...8 August 26 2019 IPC Proprietary...

Page 9: ...Revision List for Unigy V4 3 Issue Defect 193530 If you change the button background color while th 9 IPC Proprietary Unigy 4 3 IQ MAX TOUCH Turret User Guide...

Page 10: ...10 August 26 2019 IPC Proprietary...

Page 11: ...rademarks of NICE Systems Ltd and or its subsidiaries Verint is a registered trademark of Verint Systems Inc Radisys is a trademark of Radisys Corporation NetGuardian 832A is a trademark of DPS Teleco...

Page 12: ...e Note This is a Fixed Width font For references to other documents Refer to the Security Administrator Guide Style Note This is an italicized font Space Designator When the user needs to type a space...

Page 13: ...ng and is used to alert you to dangerous situations or procedures that must be completed in a specific manner to prevent a dangerous or damaging situation Preface 13 IPC Proprietary Unigy 4 3 IQ MAX T...

Page 14: ...14 Preface August 26 2019 IPC Proprietary...

Page 15: ...ally across the screen Apps can be run at full screen half screen or third screen sizes The apps are managed through intuitive drag and drop gestures using a Navigation Bar Navbar which is always pres...

Page 16: ...the turret functions 1 3 IQ MAX TOUCH basics 1 3 1 Touch screen gestures Touch screen gestures or interactions are used to control the device Several gestures are supported on the touch screen Touch P...

Page 17: ...in the UMS by your administrator The next time you attempt to log in the login screen displays the login name and personal extension of the last logged in user The user s password does not persist an...

Page 18: ...log in When you see this message it is not necessary to wait until the minimum password age expires before you change the password If the maximum password age period specified in the authentication p...

Page 19: ...er menu popover see User menu popover and User badge on page 33 Note If an administrator logs you on through the UMS the system prevents you from locking the turret 1 Tap User badge in the Footer The...

Page 20: ...IQ MAX TOUCH populates only the Primary Module screen Applications saved in the snapshot to be run on the Expansion Module are ignored Saving this snapshot overwrites it with the single screen version...

Page 21: ...Figure 4 Primary Module user interface 1 Application Main Application area content varies by application 2 Footer area 3 Navigation Bar Navbar area provides access to applications and snapshots Expans...

Page 22: ...and provides access to applications and snapshots The Navbar is always visible when you are logged in The Navbar displays the Snapshots group the Applications group and the Navbar handle which can be...

Page 23: ...n or snapshot is open its icon is highlighted in the Navbar 2 3 Application area The Application area also called the Main Application area can display up to three applications simultaneously Up to si...

Page 24: ...rawer content that is displayed by activating an icon in this case the Browse icon 8 Application content 9 Scrollbar navigate the list 10 Scrubber also called indexed scrollbar access a point in the l...

Page 25: ...er of IQ MAX TOUCH modules how many applications are currently displayed and what screen location you drag an application to the positioning guide provides possible location options If no application...

Page 26: ...u tap or drag applications to create your views the positioning guide displays the Expansion Module on the left of the primary drop area The following figure illustrates the positioning guide on the E...

Page 27: ...d the action requested in the Modal dialog you can return to the original application and perform other actions The Modal dialog contains a Header bar which includes the application icon of the applic...

Page 28: ...action buttons are visible to complete or cancel the selection When you tap one of these buttons the application in Selection mode automatically closes returning you to the original application Figur...

Page 29: ...ce mail indicator and the time The following figure includes three instances of the footer to illustrate that the same location is being used for three purposes user name call notification area and me...

Page 30: ...ndicates the state of the handset Gray handset ready Light blue transition state for example setting up a call Green active call Figure 17 Handset overlay handset ready 1 Hide button toggle to hide or...

Page 31: ...ay shows the controls illustrated in the following figure Figure 19 Handset overlay for dial tone call transition state 1 Call type dial tone 2 Volume bar volume slider adjust receive volume 3 Hands F...

Page 32: ...call notification provides calling party information and the duration of the call state in minutes and seconds and also indicated by the progress bar if configured for this behavior in the UMS Up to t...

Page 33: ...ions such as Settings and Lock Device The User badge also indicates the current presence status of the logged on user Figure 22 User menu popover 1 User menu popover 2 User badge 2 5 Button icons Icon...

Page 34: ...d speak privileges Open Connexion listen and no speak privileges Open Connexion no listen and no speak privileges Speaker channel assigned For more information see Line status on page 49 Call category...

Page 35: ...a search field The soft keyboard supports alphanumeric characters modifier keys Shift Return navigation keys special characters and the internationalization switch key globe icon Tap Done on the soft...

Page 36: ...visible or on a floating button A Contextual Call Display opens Digits are entered on the dial pad until the full destination number is dialed The call is placed after the complete number is entered o...

Page 37: ...collapsed Navbar b Tap the Navbar handle to see the expanded Navbar then tap an application item in the expanded Navbar c Tap the box on the left to open the application on the Expansion Module screen...

Page 38: ...or replace any of the running apps Figure 24 Adding a sixth app to the Expansion Module screen 3 3 Add an application from the expanded Navbar In the expanded Navbar an application item has an Add ico...

Page 39: ...lications you want to rearrange are running on the screen Drag and drop the application header bar to a new location using the positioning guide For an illustration see Application area on page 23 and...

Page 40: ...you make persist through logout and device reboot For an illustration of the Navbar see Navigation bar area on page 22 3 8 Presence The Presence feature provides visual information about a user s avai...

Page 41: ...a message the voice mail indicator displays on your User badge in the Footer For an illustration see Footer area on page 29 You can have more than one mailbox number configured on different MWI Messag...

Page 42: ...anges and application states tap the snapshot Refresh icon to the right of the snapshot name Refresh icon The default name for all the saved snapshots is Snapshot N where N is an automatically chosen...

Page 43: ...ones on page 39 3 10 1 Create a snapshot You can create a new snapshot by dragging the applications from the Navbar and dropping them in the main application area For an overview of snapshots see Snap...

Page 44: ...expanded Navbar Replace an application Drag an application from the Navbar and drop it on an existing application in the main application area 3 Expand the Navbar and tap the Refresh icon next to the...

Page 45: ...hot dialog 5 Edit the name using the soft keyboard A maximum of 20 characters can be entered 6 Tap Rename The new snapshot name is saved Note The snapshot name cannot be blank and must be unique 3 10...

Page 46: ...3 Tap the Remove button The selected snapshot is deleted from the Snapshots group 46 3 10 Snapshots August 26 2019 IPC Proprietary...

Page 47: ...sheet which contains 24 buttons The default name is Sheet and the sheet number for example Sheet1 Optionally you can rename each sheet so that buttons are grouped and organized in a memorable way Swip...

Page 48: ...ne button rollover appearances for dial tone lines Private lines can only have one rollover appearance An appearance is a sub category of a line that is stored with the station side AOR extension in t...

Page 49: ...s enabled and configured for the user in the UMS If both features are enabled and configured for the user both icons are displayed on the line button Each programmed line button shows the current line...

Page 50: ...call to a party that they are barred from communicating with Error Party Barred will be displayed in the CDI s status area Also if the end user attempts to seize a barred line directly or indirectly...

Page 51: ...layed 3 Enter the identifier for the line in the Resource AOR field and tap Validate to verify that the line identifier is valid If the identifier is invalid an error message is displayed 4 Enter a bu...

Page 52: ...changes The speed dial button is created accordingly 4 4 3 Add a point of contact button Add a point of contact button in Favorites to initiate a call to a contact using a particular method Prerequisi...

Page 53: ...For a speed dial or point of contact button The Directory application opens with Choose Point of Contact selection mode temporarily overlaying Favorites The Contact details view is displayed on the ri...

Page 54: ...aged in Favorites 2 Tap the Edit mode icon pencil icon in the Favorites header bar See Favorites on page 47 Favorites application is displayed in Edit mode 3 To move the button drag the button and dro...

Page 55: ...range is 0 50 Each page counts as a 1 4 sheet or 12 buttons So if you set the page to 5 it will bring you to the start of sheet 2 Direct Intercom Directly dials a specified ICM number Hunt Start a hu...

Page 56: ...e currently active call on the left side Right Transfer Transfer the currently active call on the right side Left Recall If a two stage dial tone line is currently seized on the left handset this func...

Page 57: ...ions dialog is displayed 4 Select the desired button type 5 Use the predefined button descriptor or optionally delete that description and enter your own using the soft keyboard Button descriptions th...

Page 58: ...to include calls on this line in call history records CLI Show or Hide Display or suppress CLI information for the line If you choose Hide CLI information is still stored in history events Notificati...

Page 59: ...he default color gray tap Use Default Color then tap the button 4 Tap the buttons to which you are assigning the color The button color changes 5 To assign a different color to other buttons repeat st...

Page 60: ...display also applies to calls in the I Busy I Hold and U Hold states with each line status displaying the color assigned to it in the lower two thirds of the button Figure 34 Line status Priority In t...

Page 61: ...priority call 1007 The colors displayed are the same as the colors on the associated buttons for the calls The darker bars overlaying the buttons and notification indicators are the call pending time...

Page 62: ...e button sheet Figure 39 Call notification footer area single high priority call Call notification footer area for multiple incoming calls with the same priority This example shows the color displayed...

Page 63: ...priority calls lines 1003 1 and 1009 1 are being received The call notification footer area displays the color only for the high priority call When there are multiple priority calls pending only the...

Page 64: ...ename 3 Tap Rename in the upper right corner of the sheet See Favorites on page 47 The Rename Sheet dialog is displayed 4 Enter the new sheet name 5 Tap Save The new sheet name is displayed in the lef...

Page 65: ...mber The telephone number of the caller found in the packet is displayed if this information is available otherwise the caller s name is displayed The label display allows 8 to 12 alphanumeric charact...

Page 66: ...CLI display on the turret Customers can also leverage the Microsoft Active Directory import to expand their lookup options For speed dial source the Data field of speed dial buttons in the end user s...

Page 67: ...y for incoming calls tap the Toggle CLI button The CLI display for the incoming extension switches from the current default setting name or phone number to the alternative option from name to number o...

Page 68: ...68 4 12 CLI August 26 2019 IPC Proprietary...

Page 69: ...play in Call History option must be enabled for that button in the Unigy Management System UMS The CDI does not display data that occurred before this option is enabled Call History can also show inco...

Page 70: ...all History and in Directory In Call History the search feature lets you look for call events that are stored on the turret The Search field is always visible in the application The search feature has...

Page 71: ...yboard is displayed 4 Type a sequence of characters using the soft keyboard The search begins as soon as a character is entered and is refined as more characters are entered Matching results are displ...

Page 72: ...re displayed followed by search results 4 You can tap Done to dismiss the soft keyboard then scroll through the search results list as needed to find an entry Your options include Tap a search term in...

Page 73: ...For an illustration see Call History on page 69 2 Swipe to scroll through the list of all calls as needed 3 Tap a call category tab to browse calls by category All calls Missed calls that ring but are...

Page 74: ...your changes Line Type Tap a radio button to set the line type filter Options are All Private Dialtone and Intercom Priority Tap a radio button to set the call priority filter Options are All High an...

Page 75: ...a hunt plus speed dial to the number If the event is a private line this line must be on your button sheet otherwise the call results in an error 5 5 View Call History Event details You can view more...

Page 76: ...rsonal contact You can create a new personal contact record from Directory or from a call event in Call History The new contact record is stored in your Personal Directory Prerequisites for Call Histo...

Page 77: ...arily overlaying Call History 2 To create a new button in Favorites a Choose and tap an empty button b Tap Done c Update the information in the Add Button modal dialog as appropriate d Tap Save The bu...

Page 78: ...The button is saved accordingly 78 5 9 View or edit a Favorites button from Call History August 26 2019 IPC Proprietary...

Page 79: ...part of the Favorites application Figure 48 Activity Monitor application 1 Re sort icon re sort the floating buttons area to view buttons that are off screen 2 Add icon assign fixed buttons and float...

Page 80: ...there are Calls float when you are adding editing or deleting a button Internal calls and internally transferred calls float The GANS and GTBK keys are never displayed in the float area as they are d...

Page 81: ...utton assignment use the Batch settings mode in Favorites See Configure buttons in Batch settings mode on page 58 1 Tap Activity Monitor in the Navbar to open the Activity Monitor application 2 Use on...

Page 82: ...82 6 3 Remove a fixed button August 26 2019 IPC Proprietary...

Page 83: ...place calls to your contacts through any directory entry that has a point of contact POC entry for a line speed dial number or intercom including group intercom Note For very large directories it may...

Page 84: ...e The Personal directory has a flat structure is not synchronized with the Enterprise directory and cannot be viewed by other users You can browse sort filter and search the directory You can also add...

Page 85: ...lter options Filter options do not persist through logout 1 Tap the Directory icon in the Navbar The Directory application is displayed For an illustration see Directory on page 83 2 Tap the Filter ic...

Page 86: ...the button sheet with the same Resource Address of Record AOR the call is not placed 7 5 View contact details View more information about a contact in the Directory 1 Tap the Directory icon in the Nav...

Page 87: ...s point of contact a In the Contact details view tap the gray star icon for a point of contact Gray indicates that the point of contact is not a Favorite The Favorites application opens with the Choos...

Page 88: ...clear the checkbox as appropriate This field indicates the preferred point of contact 3 Optionally tap Add another Point of Contact to add information for another point of contact 4 Optionally enter...

Page 89: ...t details on page 86 1 Tap the EDIT button from the Contact details view The Edit Contact modal dialog is displayed 2 Tap the Remove Contact button to delete the personal contact The personal contact...

Page 90: ...90 7 10 Delete a personal contact August 26 2019 IPC Proprietary...

Page 91: ...are activated and audio is presented for those lines If some destination lines are busy those lines are not included The lines that are connected are shown as I busy When users join a line in a call b...

Page 92: ...line It does not release the seized line then hunt then perform the speed dial The implicit hunt capability is enabled or disabled in each user s profile settings If implicit hunt is not enabled a li...

Page 93: ...terprise is upgraded to Unigy v2 0 1 5 or later If the Unigy enterprise interops with an Alliance MX site the intercom extension must meet the Alliance MX limit of 2 6 digits for an extension Intercom...

Page 94: ...ct an idle handset side The Contextual Call Display opens and shows controls for the call 2 Tap the Intercom button The message Enter code prompts you to enter an extension number 3 Enter the extensio...

Page 95: ...button Prerequisite There must be a Direct Intercom function button programmed on your turret button sheet Open the Favorites application and tap a Direct Intercom function button See Favorites on pa...

Page 96: ...missed Be aware of the following A user who initiates an intercom group call will know that a call is connected only when at least one user has answered that call If two users dial a group call to th...

Page 97: ...ton The controls for the group answer call are displayed on the Contextual Call Display and a message prompts you to enter the Group ID 3 Enter the Group ID you want to contact The Group ID value can...

Page 98: ...Exchange PBX If you or your Unigy administrator customized your line status colors the colors specified in this topic might be different 1 Select an idle side for the call by tapping the Left Availab...

Page 99: ...domain in a public carrier network There are two types of private lines Automatic Ring Down ARD and Manual Ring Down MRD ARD automatically generates ringing to the far end at the same moment the butto...

Page 100: ...calls If the existing active call is an intercom call and a line call is answered on the same handset the intercom call will automatically move to the other handset if it is free otherwise it is rele...

Page 101: ...user profile and the ring volume is greater than zero If the intercom call is not auto answered the intercom call behaves like a line call To answer an intercom call manually on the handset 1 Verify...

Page 102: ...e The digits are retained even if the call fails The digits stop going into the buffer when any of the following occurs You press the pound key on the dial pad The inter digit timer activates A dial p...

Page 103: ...user profile is configured to do so Warning Dynamic recording control is a specific requirement of worker union and regulations in Germany and Italy only Use of this feature outside of that region co...

Page 104: ...a line or during a point to point line call Privacy is only valid for two party handset calls Privacy turns off after a PBX transfer is cancelled Privacy cannot be used for Internal transfer Simplex...

Page 105: ...a Privacy function button configured in your Favorites the button turns light gray Note Privacy is not yet active if you enable Privacy after seizing the line but before dialing digits Privacy is act...

Page 106: ...s Any active call can be placed on hold Multiple calls can be placed on hold simultaneously Another call can be placed or other call activity can be engaged in while a call is on hold Intercom calls c...

Page 107: ...line on exclusive hold can be released without retrieving it in the following ways The line is released at the other end This requires a line that supports forward disconnect The user logs off and log...

Page 108: ...ad for the side on which the call is active The active call is placed on hold and the line button for the call turns dark green as does the call notification area of the footer 2 Place the call to the...

Page 109: ...andsets on the call globally mute pending speakers An intrusion tone is not played for speaker calls The intrusion tone frequency and cadence are defined in the country base For most countries it is a...

Page 110: ...l in privacy mode with HFM enabled momentarily toggles the function buttons Privacy and HFM to the Off state before returning them to the On state When a call is swapped the following presentation cha...

Page 111: ...calls When auto answer intercom is enabled at the communication device intercom calls use hands free mode Line calls Line calls are always initiated and answered on the handset To use hands free mode...

Page 112: ...ivities that require the user s attention CDIs provide the following types of audible alerts Alerts for incoming calls Inbound PSTN ring tone Inbound private wire PW ring tone Inbound intercom ring to...

Page 113: ...another that forwards to colleague in a different time zone that you set for after hours on weekdays and a third that forwards to your mobile phone number which you enable for weekends With one button...

Page 114: ...rt to Number field is displayed Note If selecting No Diversion skip the next two steps 6 Use the soft keyboard or the dial pad to enter the number to divert the calls to 7 Tap EDIT DESCRIPTOR and type...

Page 115: ...t keyboard or the dial pad to enter the number to divert the calls to or tap Select from Favorites to find the line 8 Tap EDIT DESCRIPTOR and type a description for this diversion for example DDI BRNA...

Page 116: ...116 8 11 Managing calls August 26 2019 IPC Proprietary...

Page 117: ...sh the conference the conference button must be pressed and each line must be added back to the call If the unsupervised conference feature is enabled the conference can continue without the conferenc...

Page 118: ...usy and conference indications 5 To remove a line from the conference tap the line button The tapped line is removed from the call 6 To end the call press the Release button All of the lines in the co...

Page 119: ...lines that the initiator added cannot be removed by others A Unigy user who barges in to an unsupervised conference can add lines and remove only the lines that they added Preset and simplex broadcas...

Page 120: ...er A and U Busy to all others in the system 2 User A conferences in Line 2 which creates a conference call Result Line 2 shows I Busy to User A and U Busy to all others in the system 3 User B barges i...

Page 121: ...subsequent status changes Scenario 5 Barging a conference then far end drops 1 User A makes a call on Line 1 Result Line 1 shows I Busy to User A and U Busy to all others in the system 2 User A confer...

Page 122: ...e If a conference starts as a preset or simplex broadcast conference when hold is activated the system places all lines in the call on individual hold I Hold Preset broadcast calls are available only...

Page 123: ...oth rejected when they try to barge in Simplex broadcast must be enabled for an end user group or a specific end user through Unigy administration When you have user privileges to create simplex prese...

Page 124: ...e used for news feeds for a morning call in which traders listen to the head trader or to distribute audio to multiple branches Hoot lines support privacy and global muting controls and other call fea...

Page 125: ...ker permission on this line can listen and talk by using the Push to Talk PTT function Only local muting is supported A user who has Listener permission on this line can listen only Push to Talk and P...

Page 126: ...126 9 4 Hoot channels and Open Connexions August 26 2019 IPC Proprietary...

Page 127: ...Speakers Mute a speaker channel or all speaker channels View speaker status Assign a line to a speaker channel Assign a speaker channel to speaker groups Replay speaker audio Send a speaker call to a...

Page 128: ...at you can apply to a speaker or group of speakers 2 Speaker compact view icon Enables or disables compact view mode which displays a higher number of speaker channels by reducing the size of the chan...

Page 129: ...and receive and right handset transmit and receive 15 Speaker groups Indicate the speaker groups the speaker channel is assigned to Groups with a black background indicate the speaker group button tha...

Page 130: ...lower part of a speaker channel Status messages on a speaker channel are described next CONNECTING Channel is attempting to connect to a line FAIL Channel failed FAILED RETRYING Channel could not con...

Page 131: ...Turn all speaker channels on or off Turn all speaker channels on or turn all speaker channels off A speaker call is active until the speaker channel is turned off 1 Tap the Speakers icon in the Navba...

Page 132: ...t without holding down the button Touch and release the button again to stop transmitting Latch settings are configurable on the turret or from the UMS Note When there is audio on a speaker channel fr...

Page 133: ...layed in the lower right corner of the channel Figure 56 Speaker channel is latched Your voice transmission begins 3 To stop speaking on a channel If your speaker channel is set to Push to Talk releas...

Page 134: ...the overall volume of all speaker channels a Tap the Global speaker audio icon The Global Speakers Audio volume slider bar is displayed below the application header bar Figure 57 Global speakers audio...

Page 135: ...the speaker channel The contextual menu is displayed 3 Tap Send to Handset from the contextual menu The call is moved to the selected handset If no handset was selected the speaker call is sent to th...

Page 136: ...only be open in one application at a time Opening replay in copy B while it is already open in copy A automatically closes replay in copy A and starts a new replay session in copy B For free seating c...

Page 137: ...g the grid that is not currently selected moves you to the next set of 16 channels 10 4 9 Speaker solo mode Speaker solo mode allows you to isolate the incoming audio of a single speaker channel while...

Page 138: ...ate that speaker solo mode is enabled the Speaker solo icon for the other active channels turns red Figure 60 Speaker solo mode 1 Speaker channel in speaker solo mode green speaker solo mode icon 2 Ot...

Page 139: ...the channel while it is in speaker solo mode For information see Speaker solo mode on page 137 10 4 10 Spatial audio Spatial audio provides a virtual audio experience for IQ MAX TOUCH end users that m...

Page 140: ...to the left of the primary module The turrets must be powered by front room or LTPoE power to provide power to the external speaker To optimize the spatial audio effect position yourself directly in...

Page 141: ...he channel Icon Spatial audio position Far Left Left Center Right Far Right 10 4 10 1 Display and change speaker channel spatial audio positions Use this procedure to display the current spatial audio...

Page 142: ...t only Left handset transmit only Right handset transmit and receive Left handset transmit and receive The media device is used when you press the Push to Talk or Push to Latch button to transmit to t...

Page 143: ...3 To view which speaker channels and groups are configured for a media device tap the media device button The following devices are available Tx Rx HFM Transmits audio through the turret microphone r...

Page 144: ...r compact view mode allows you to reduce the size of speaker channels so that more channels are visible at one time in the Speakers application In compact view mode the following number of channels ar...

Page 145: ...n Toggle on or off to mute or unmute the speaker channel Speaker Solo Mode icon Toggle on or off to enable or disable speaker solo mode Tap the right side of the speaker channel label area The speaker...

Page 146: ...ng accesses the line the muting option is overridden when users with more restrictive muting options participate in the call Local Silences the user s own device speaker but not other device speakers...

Page 147: ...group is muted by a handset and the user presses a group talk back button the blocking tone plays once the PTT indicator does not appear and a message for the muted speaker channels indicates that the...

Page 148: ...s 4 Tap one or more speaker channels to add them to the group The speaker group number is displayed within the speaker channel 5 Tap the Batch Settings Mode icon to leave edit mode For information on...

Page 149: ...e group tap each of the speaker channels The speaker group number is removed from the speaker channel 5 Tap the Batch Settings Mode icon to exit edit mode 10 5 3 Set the latch type for speaker groups...

Page 150: ...Speakers within a group in a call To temporarily remove a speaker channel from the group call tap the Push to Talk button for the channel you are removing This removes the channel from the current cal...

Page 151: ...en and talk permission See Hoot channels and Open Connexions on page 124 for an illustration An entry that is grayed out inactive indicates a line that has already been assigned to a speaker channel T...

Page 152: ...lication header bar The Speakers directory is displayed b Tap an entry in Speakers directory Swipe to scroll through the list as needed The line is assigned to the first available speaker channel 3 To...

Page 153: ...on that you want to assign to the speaker channel The button is highlighted d Tap Done The line is assigned to the speaker channel 3 To replace a speaker channel assignment a Select a speaker channel...

Page 154: ...active Replace from an active call Reassign the line from the single active call to the speaker channel Replace call left Reassign the line from the left handset side to the speaker channel Replace c...

Page 155: ...e CLOSE button in the top right of the screen Figure 70 Settings application For information on the USER SETTINGS options refer to User Settings on page 156 For information on ADMIN SETTINGS options r...

Page 156: ...your answering notification color coding ringtone and CLI display options For details on this option refer to Call Handling on page 164 Date Time Set the date and time display formats you prefer For...

Page 157: ...escription Change Password Displays the fields required to change your password Figure 71 Account Info Change password Name Description Values Notes PASSWORD Your current password NEW PASSWORD The new...

Page 158: ...word the next time you log in the system displays the message Please change password when you attempt to log in When you see this message it is not necessary to wait until the minimum password age exp...

Page 159: ...CM intercom or DDI Direct Dial Inward calls No Diversion All incoming calls go to the extension When hands free mode is available they can be answered automatically Immediate Calls divert immediately...

Page 160: ...m ICM diversion End users can program intercom call diversion only for their own intercom extensions 11 3 1 1 Configure ICM diversion from Settings You can enable an intercom ICM diversion to divert a...

Page 161: ...Diversion can be preprogrammed in each user s profile If a user has the necessary privileges the user can also program diversion through their device Each diversion button is specific to a line divers...

Page 162: ...ys the line from which the call should be diverted Do one of the following Enter the line number from the soft keyboard and tap the Validate button Tap Select From Favorites The device displays the FA...

Page 163: ...e as Dual Divert the device displays different set of fields Figure 75 Diversion Type as Dual Divert The Busy Divert To field diverts the calls to the assigned line in this field when the turret is bu...

Page 164: ...nces such as auto answer intercom popup notifications button color coding ringtones and CLI Calling Line Identification for your incoming calls To set the Call Handling options 1 Tap the User Badge in...

Page 165: ...Figure 76 Call Handling 11 4 Call Handling 165 IPC Proprietary Unigy 4 3 IQ MAX TOUCH Turret User Guide...

Page 166: ...Tap a new color The color with the check mark is the current color for the item you are changing Colors that have a red circle with a line through it are assigned to another call priority or state so...

Page 167: ...7 Calling Line Identification Lookup Select the display format either Firstname Lastname or Lastname Firstname Optionally turn ON the Display Company Name Select the display priority 0 3 for each Look...

Page 168: ...isplay Tap the appropriate option either 12 Hour or 24 Hour time display 5 DATE FORMAT Sets the DATE FORMAT display Tap one of the options for date display MM DD YY MM DD YYYY DD MMM YY DD MM YYYY YYY...

Page 169: ...de of the lower panel of the main screen The list of options is displayed 2 Tap Settings The SETTINGS screen is displayed 3 Tap the Device Volume Settings option from the left panel to access the scre...

Page 170: ...Figure 79 Device Volume Settings 170 11 6 Device Volume settings August 26 2019 IPC Proprietary...

Page 171: ...dragging the slider for the Primary Module changes the brightness of both the modules at the same time However you can temporarily break the link between these two sliders by tapping on the icon that...

Page 172: ...ress SERVERS This section displays information on the zone to which the device is pointed NTP INFO This section provides the hostname or IP address for each NTP server VOIP PARAMETERS This section dis...

Page 173: ...module vendor The TS0_CE TS1_CE represents the attachment of a CE Expansion module with CE Primary module DEPLOYMENT This section provides turret software license tsl speaker channel license scl and...

Page 174: ...el slide the icon up again 5 Select the appropriate latch setting for SPEAKER GROUPS Push to Talk Opens the microphone handset or headset when you tap and hold the speaker channel button The microphon...

Page 175: ...Sans You can change font magnification in the Settings application For Chinese Korean and Japanese select the language from the internationalization switch globe icon on the soft keyboard For language...

Page 176: ...conversions 4 When you have finished entering the text phonetically tap the desired translation entry from the display Slide your finger right or left to view all translation entries The selected tra...

Page 177: ...elected entry is displayed in the text entry field Figure 83 Internationalization Simplified Chinese 12 3 Enter Chinese characters on the turret 177 IPC Proprietary Unigy 4 3 IQ MAX TOUCH Turret User...

Page 178: ...178 12 3 Enter Chinese characters on the turret August 26 2019 IPC Proprietary...

Page 179: ...rview 108 point to point call 109 batch settings 57 58 blocking tone 147 brightness 168 broadcast configure simplex 123 preset 121 simplex 123 broadcast calls 95 broadcast groups 95 button colors 59 6...

Page 180: ...uppressing 64 suppressing outgoing information 67 toggling between name and number 67 toggling name and number 64 clone 39 close icon 38 39 colors buttons 58 64 communication event 69 compact view mod...

Page 181: ...back GTBK 97 group talk back calls GTBK 95 groups group answer intercom calls 97 group talk back intercom calls 97 speakers 147 GTBK group talk back intercom calls 95 97 initiating 97 H half screen a...

Page 182: ...nds free call 111 hands free mode HFM 111 minimized view mode 128 Modal dialog 27 momentary privacy 104 mute speakers 146 mute a call hands free speaker 103 handset 103 N navbar change order of items...

Page 183: ...dify a snapshot 44 open a snapshot 43 rename a snapshot 44 soft keyboard 35 solo mode 137 138 spatial audio changing 141 displaying 141 speaker channels Push to Latch 132 Push to Talk 132 removing fro...

Page 184: ...application 24 25 time 167 tones blocking 147 warning 112 touch screen gestures 16 transfer calls 108 turn all speakers on off 131 U unmute a call hands free speaker 103 handset 103 unsupervised conf...

Page 185: ......

Page 186: ...Part Number B02200769 Release 00 IPC Systems Inc 777 Commerce Drive Fairfield CT 06825 5500 USA...

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