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NJR-CTB  User

’s  Guide 

55 

12 Troubleshooting 

This chapter recommends what to do if you have problems operating the NJR-CTB. Refer to manuals of 

connected devices as well, since they may possibly be the cause of the problem. 

 

In case the NJR-CTB does not work correctly, please check the following items first. 

Are the NJR-CTB and all devices plugged in and powered on normally? 

Are cables connected correctly? 

Are there no loose connections? 

Are appropriate cables supported by devices being used? 

Are specifications of connected devices matched to each other? 

Are there any close objects that may cause noise? 

 

 

If additional assistance is required, please perform the following tests and then contact us. 

 

1. 

The problem occurs at all connectors? 

2. 

Connect the devices using genuine cables without connecting the NJR-CTB. The 

problem still cannot be solved?   

 

 

Summary of Contents for NJR-CTB

Page 1: ...TB User s Guide Ver 1 1 1 Thank you for choosing our Digital Multi Switcher To ensure the best performance of this product please read this User s Guide fully and carefully before using it and keep this manual beside the product IDK Corporation ...

Page 2: ...n Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries All other company and product names mentioned in this manual are either registered trademarks or trademarks of their respective owners In this manual the or marks may not be specified ...

Page 3: ...ection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the u...

Page 4: ... if the warning is ignored or the product is handled incorrectly Indicates the presence of a hazard that may cause minor personal injury or property damage if the caution is ignored or the product is handled incorrectly Symbol Description Example Caution This symbol is intended to alert the user Warning and caution Electrical Hazard Prohibited This symbol is intended to prohibit the user from spec...

Page 5: ...ess to the plug enables unplugging the product in case of any extraordinary failure abnormal situation or for easy disconnection during extended periods of non use Insert the power plug into an appropriate outlet completely If the plug is partially inserted arching may cause the connection to overheat increasing the risk of electrical shock or fire Do not use a damaged plug or connect to a damaged...

Page 6: ... Do not block the vent holes If ventilation slots are blocked it may cause the product to overheat affecting performance and reliability and may increase the risk of fire Do not place or stack heavy objects on the product Failure to observe this precaution may result in damage to the product and other property and may lead to the risk of personal injury Do not exceed ratings of outlet and wiring d...

Page 7: ...tching channel 25 9 2 1 Switching video and digital audio channel simultaneously 25 9 2 2 Switching video channel 25 9 2 3 Switching digital audio channel 25 9 2 4 Switching analog audio channel 25 9 2 5 Switching RS 232C channel 25 9 3 Cross point 27 9 3 1 Loading cross point preset 27 9 3 2 Cross point preset 27 9 4 Videowall 28 9 4 1 Loading videowall preset 28 9 4 2 Videowall preset 28 9 5 Set...

Page 8: ...gs Assigning Tag 46 10 4 3 Video Walls Setting videowall 47 10 4 3 1 Video Walls Creating new videowall configuration 48 10 4 3 2 Video Walls Editing Videowall configuration 48 10 4 4 Multiviewers Setting multiview 49 10 4 4 1 Multiviewers Creating new Multiview configuration 50 10 4 4 2 Multiviewers Editing Multiview configuration 50 10 5 Maintenance 51 10 5 1 Maintenance My Account 51 10 5 2 Mai...

Page 9: ...JR CTB LAN LAN Control box NJR CTB PC for control For communication command RS 232C PC for control For IP NINJAR Configurator LAN PC for control For communication command RS 232C 4K 60 video 1080p video 4K 60 video 1080p video Figure 1 1 Document structure Table 1 1 Documents for IP NINJAR products Model number User s guide Command Guide NJR T01UHD NJR R01UHD NJR T01UHD NJR R01UHD User s guide NJR...

Page 10: ... 2 Included items Make sure all items below are included in the package If any items are missing or damaged please contact IDK NJR CTB 1 DIN plug AC adapter with lock 47 2 inch 1 2 m 1 Rubber feet 4 Figure 2 1 Included items ...

Page 11: ...84 ft 300 m Singlemode fiber OS1 up to 6 2 mile 10 km Singlemode fiber OS1 up to 24 6 mile 40 km optional extra 4K supported monitor HDMI DVI Up to 16 4 ft 5 m IP network PC for control 3 NJR T01UHD Transmitter HDMI DVI Up to 16 4 ft 5 m Control box NJR CTB Blu ray player NJR R01UHD Receiver LAN 1 4K supported local monitor HDMI DVI Up to 16 4 ft 5 m 10 GbE switch 4K 60 4K 60 4K 60 1 The PC for co...

Page 12: ... pattern by Web brower Naming devices registering groups Registering display pattern preset User administration management Control input WEB browser operation eliminates the need for software installation Controlling from external devices using control commands Control output Sending control command to external devices Other AC adapter with locking mechanism Virtual Matrix function Supporting HTTP...

Page 13: ... Lights in green Powered off Does not light Access LED Shows HDD disk access status Being accessed Lights in green No accessed Does not light Power supply connector For the provided AC adapter FG Frame ground For indoor ground terminal M3 screws are used MAINTENANCE port Connexts to the data network segmanet which is separated from the IP NINAJAR 10G network segment LAN port Connects to IP NINJAR ...

Page 14: ...D NJR T04HD NJR T04HD Transmitter HDMI DVI Up to 16 4 ft 5 m Blu ray player 1080p Blu ray player 1080p Blu ray player 1080p Blu ray player 1080p Multiple fiber OM3 up to 984 ft 300 m Singlemode fiber OS1 up to 6 2 mile 10 km Singlemode fiber OS1 up to 24 6 mile 40 km optional extra 4K supported monitor HDMI DVI Up to 16 4 ft 5 m IP network PC for control 3 NJR T01UHD Transmitter HDMI DVI Up to 16 ...

Page 15: ...in each of the four corners 7 2 Installation Follow the instructions below when installing the NJR CTB Do not place the NJR CTB on another device directly Do not block vent holes To provide adequate ventilation maintain sufficient clearances around the NJR CTB 30 mm 1 18 inches or more Prepare ventilating equipment to keep the ambient temperature at 40 degrees C 104 degrees F or less If inadequate...

Page 16: ...rk infrastructure A broadcast storm occurs when a network is overwhelmed by continuous broadcast traffic resulting in a network meltdown During installation it is important to avoid the creation of network loops Contact IDK if you require assistance with network implementation 7 3 1 1 MAINTENANCE LAN port specification LAN and MAINTENANCE port assignments are as follows Since Auto MDI MDI X that d...

Page 17: ... or query strings are issued This approach enables eight or more control devices to be effectively interfaced simultaneously and without concern for communication errors As a safeguard the NJR CTB incorporates a 30 second timeout window for each port If any port is inactive for more than 30 seconds it will be closed automatically Table 7 2 Increasing connections Your PC software NJR CTB Connecting...

Page 18: ...om one country to another use an appropriate AC plug For inquiries for the AC plug contact us directly Removing Hold the joint of the AC adapter and slid the AC plug from the AC adapter Figure 7 2 Removing AC plug Attaching Attach the AC plug to the AC adapter until it clicks This tab should be fixed into the part of the AC adapter Tab Figure 7 3 Attaching AC plug ...

Page 19: ...g DC plug Plug the DC plug to the power supply connector of the NJR CTB until it clicks Grab the portion mentioned below when unplugging the DC plug Plugging Unplugging Grab this part and pull the DC plug Figure 7 4 Plugging and unplugging DC plug ...

Page 20: ...Source device HDMI NJR T01UHD Transmitter Source device HDMI NJR T01UHD Transmitter NJR R01UHD Receiver HDMI NJR R01UHD Receiver HDMI 4K monitor Monitor PC for control for NJR CTB Connect to LAN port Connect to maintenance port Control box NJR CTB PC for control for communication command RS 232C PC for control For IP NINJAR Configurator LAN PC for control For communication command RS 232C 4K 60 10...

Page 21: ...cation command refer to NJR T01UHD NJR R01UHD Command Guide or NJR CTB Command Guide 8 2 Control using WEB browser The NJR CTB connected to LAN can be accessed and controlled by menu operations on a WEB browser e g Microsoft Internet Explorer Enter the following IP address into the address bar of the WEB browser For details of control using a WEB browser see Chapter 10 Table 8 1 Default IP address...

Page 22: ...t mute C C C C W Output audio No G W EDID resolution C C C C W Copying EDID C C W WXGA mode C C C C W Deep Color input C C C C W Audio format C C C C W Speaker configuration C C C C W Output resolution C C C Aspect ratio for sink device C C C Aspect ratio C C C Aspect ratio control C C C Overscan C C C Display position C C C Display size C C C Masking C C C Automatic sizing C C C Background color ...

Page 23: ... G No G W LAN No G No G W MAC address No G No G W Initialization No G No G W Reboot No G No G W Input status C C C C W Output status C C C C W EDID of monitor C C C C W Version C C C C W Channel information No No No No W 24 Output resolution No No No No W 24 Video distribution No No No No W 24 Switching channel No No No No W 25 Crosspoint No No No No W 27 Videowall No No No No W 28 Multiview No No...

Page 24: ...n command GCHI Getting channel information SCHI Setting channel information 9 1 2 Output resolution Sets the output resolution from the receiver Communication command GVOS Getting video output SVOS Setting video output 9 1 3 Video distribution Sets video distribution For transmitters settings for starting and stopping video distribution and initializing distribution address can be set Default Vide...

Page 25: ...nnel 9 2 3 Switching digital audio channel Specifies the receiver to which digital audio that is input to the transmitter are distributed Communication command GSA Getting switching digital audio channel SSA Getting switching digital audio channel 9 2 4 Switching analog audio channel Specifies the receiver to which analog audio that is input to the transmitter are distributed Communication command...

Page 26: ...NJR CTB User s Guide 26 SSWR Setting switching RS 232C channel ...

Page 27: ...t Loads registered cross point preset Communication command RCPP Loading cross point preset 9 3 2 Cross point preset Sets preset of cross point Communication command GCPP Getting cross point preset SCPP Setting cross point preset NJR 01UHD NJR 04HD CTB NJR 01UHD NJR 04HD ...

Page 28: ...all preset Loads registered videowall preset Communication command RVWP Loads videowall preset 9 4 2 Videowall preset Sets videowall preset Communication command GVWP Getting videowall preset SVWP Setting videowall preset NJR 01UHD NJR 04HD NJR 01UHD NJR 04HD ...

Page 29: ...tiview preset Loads registered multiview preset Communication command RMVP Loading multiview preset 9 5 2 Multiview preset Sets multiview preset Communication command GMVP Getting multiview preset SMVP Setting multiview preset NJR 01UHD NJR 04HD NJR 01UHD NJR 04HD ...

Page 30: ...tion command GRSS Getting RS 232C communication setting SRSS Setting RS 232C communication 9 6 2 Setting LAN Sets the IP NINJAR network to DHCP Dynamic Host Configuration Protocol or sets IP address subnet mask and default gateway as a static address Communication command GIPS Getting LAN setting SIPS Setting LAN NJR CTB NJR 01UHD NJR 04HD NJR 01UHD NJR 04HD ...

Page 31: ...ts and communication settings LAN RS232C as needed Note that once initializing settings these previous setting values cannot be restored When the initialization completes the NJR CTB reboots with new settings automatically Communication command CLRC Initialization 9 7 3 Reboot Reboots IP NINJAR products Communication command RBTC Reboot NJR CTB NJR 01UHD NJR 04HD NJR CTB NJR 01UHD NJR 04HD NJR CTB...

Page 32: ...ady detected and saved are displayed on the GUI even it is disconnected from the network unless saved data is deleted Figure 10 1 GUI Selects a main menu The selected menu is indicated in red Status Displays each status of the connected IP NINJAR products Control Controls the connected IP NINJAR products Setup Sets the connected IP NINJAR products Maintenance Does maintenance the connected IP NINJ...

Page 33: ...isplays basic and detailed information of devices Figure 10 2 Status 10 2 1 Basic status Click the Status button and then basic information of each transmitter and receiver is displayed on the information display area Figure 10 3 Grid display Figure 10 4 List display ...

Page 34: ... Mode Color Space Switching Mode HDCP Status Digital Audio Signal resolution that is output to the sink device Signal type that is output to the sink device Signal color format that is output to the sink device Setting of switching mode HDCP authentication between the receiver and sink device Audio information that is output to the sink device OEM Model Serial MAC Address IP Address Gateway Manufa...

Page 35: ... You can get the information also by selecting Control and right click the information display area of each transmitter and receiver Figure 10 5 Detailed status window Table 10 3 Buttons and information on detailed status window Number Name Description Switching button Switches VIDEO NETWORK of displayed information Close button Closes the window You can close it also by left clicking the outside ...

Page 36: ...e that is input from the source device Signal color depth that is input from the source device Signal color format that is input from the source device HDCP authentication between the transmitter and receiver HDCP2 2 stream type that is input from the source device Audio information that is input from the source device Video Signal On The transmitter and source device are connected Off The transmi...

Page 37: ...trol Switches video digital audio analog audio and RS 232C on a network Videowall and multiview that is set in Setup can also be switched When switching only multiview only video you need to switch digital audio separately Figure 10 6 Control window ...

Page 38: ... mode is highlighted in red 3 Left click the transmitter you want to switch The information display area of the selected transmitter is highlighted in red The information display area of already selected receiver is highlighted in red 4 Left click the receiver you want to switch video and audio Multiple receivers can be selected The information display area of the selected receiver is highlighted ...

Page 39: ...ted transmitter is highlighted in red The information display area of already selected receiver is highlighted in red 4 Left click the receiver you want to video and audio Multiple receivers can be selected The information display area of the selected receiver is highlighted in red It is not switched yet at this point 5 Left click Take Salvo Note Videowall Channels cannot be selected or switched d...

Page 40: ...NJR CTB User s Guide 40 10 4 Setup Settings Sets basic information video audio network videowall and multiview Figure 10 9 Setup ...

Page 41: ...etailed setting window Figure 10 10 Setup window Table 10 5 Buttons and portion on Setup window Name Description Display switching button Switches VIDEO NETWORK of displayed information Reboot button Reboots the selected device Save button Saves changed settings Delete button Deletes information on the GUI Note All information linked to the channel is deleted Close button Closes the window ...

Page 42: ...er HDCP Input Enable Enables or disables HDCP input Digital Audio Mute Mutes digital audio EDID Audio Settings Sets the EDID audio format and speaker configuration When left clicked another window appears Settings Receiver Output Color Space Sets the color format when video is transmitted to a receiver Output Resolution Sets output resolution when Fast Switch is selected for Switching Mode Switchi...

Page 43: ...ble 10 7 Buttons and portions on Tags window Number Name Description Available Tags Displays assignable Tags NEW button Creates a new Tag EDIT button Edits or deletes existing Tags Switching transmitter receiver Switches between a transmitter and receiver Invert button All button None button Switches between Selected Not selected Selects all Cancel all selections Transmitter and receiver display a...

Page 44: ...ew tag Procedure for creating a new tag 1 Select the transmitter or receiver 2 Click the NEW button 3 Enter the name 4 Select the color 5 Click the Save button to save these settings Step2 Step3 Step4 Step5 Step1 Figure 10 12 Window for creating tag ...

Page 45: ...e transmitter or receiver 2 Select the Tag you want to edit 3 Click the Edit button 4 Edit the Tag name 5 Select the Tag color 6 Click the Save button to save these settings To delete a Tag left click the Delete button Step3 Step4 Step5 Step6 Step1 Step2 Figure 10 13 Window for editing Tag ...

Page 46: ...ceiver 2 Select the Tag you want to assign 3 Select the device If you want to assign multiple Tags use Invert All None buttons to assign them collectively Devices have multiple Tags at the same time You can check the assigned Tags in the detailed status of each device Step1 Step2 Step3 Figure 10 14 Window for assigning Tags ...

Page 47: ...eceivers to each display area Video that is output from receivers is synchronized with input video There may be a gap between upper and lower monitors Figure 10 15 Window for setting Videowall Table 10 8 Buttons and portion on Videowall window Number Name Description Videowall Edit Creates new videowalls selects existing videowalls names videowalls and deletes videowalls Videowall Patterns Selects...

Page 48: ...want to cancel 5 Left click the Save button to save configurations Saved configurations are added to the Control window and can be switched Step1 Step3 Step2 Step4 Step5 Figure 10 17 Window for creating new Videowalls 10 4 3 2 Video Walls Editing Videowall configuration Procedure for editing videowall Videowall configuration can be selected from Available Videowalls and the selected videowall conf...

Page 49: ...atterns Figure 10 2 Window for setting multiview Table 10 9 Buttons and portion on multiview window Number Name Description Multiviewer Edit Creates a new Multiview configuration selects an existing Multiview configuration names and deletes Multiview configuration Multiview Patterns Selects a Multiview layout from eight patterns Select Inputs to Create Multiviewer From Assigns transmitters to the ...

Page 50: ... you want to assign Right click the cell transmitter you want to cancel 6 Left click the Save button to save configurations Saved configurations are added to the Control window and can be switched Step1 Step4 Step2 Step5 Step6 Step3 Figure 10 3 Window for creating multiview 10 4 4 2Multiviewers Editing Multiview configuration Procedure for editing a Multiview configuration Multiview configuration ...

Page 51: ...1 10 5 Maintenance Logs outs adding administrators changes password the NJR CTB s IP address and SSL Figure 10 20 Maintenance window 10 5 1 Maintenance My Account Changes password and logs out Figure 10 21 My Account window ...

Page 52: ...dds and changes users Left click the Add User button to add a user Enter the desired User name and Password and then select roles Left click the Save button to save the settings In order to change user settings select the user Figure 10 22 User Manager window ...

Page 53: ...NJR CTB User s Guide 53 10 5 3 Maintenance Setteings Changes IP address and SSL of NJR CTB s MAINTENANCE port Figure 10 23 Maintenance window ...

Page 54: ...AN 2 port RJ 45 port 10Base T 100Base TX 1000Base T Auto Negotiation Auto MDI MDI X General AC adapter Input AC 100 V 240 V 10 50 Hz 60 Hz 3 Hz Output DC 12 V 3A the AC adapter is provided Power consumption About 16 W Dimensions 8 27 x 1 73 x 5 9 210 W x 44 H x 150 D mm EIA 1 2U rack projections not included Weight 2 65 lbs 1 2 kg Temperature Operating 32 F to 104 F 0 C to 40 C Storage 4 F to 176 ...

Page 55: ... and all devices plugged in and powered on normally Are cables connected correctly Are there no loose connections Are appropriate cables supported by devices being used Are specifications of connected devices matched to each other Are there any close objects that may cause noise If additional assistance is required please perform the following tests and then contact us 1 The problem occurs at all ...

Page 56: ... 1 203 204 2445 Email sales idkav com URL http www idkav com Europe IDK Europe GmbH Lise Meitner Str 6 D 40878 Ratingen TEL 49 2102 578 301 0 Email info idkav eu URL http www idkav com Product information Support Arvanics Corporation 7 9 1 Chuo Yamato shi Kanagawa pref 242 0021 JAPAN TEL 81 46 259 6920 FAX 81 46 259 6930 Email info arvanics com URL http www arvanics com Information in this documen...

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