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10
Troubleshooting
Please use the steps below for basic troubleshooting purposes. If the problem is more complex and cannot
be resolved, please contact IONODES Support using the details in the next chapter.
10.1
The device does not seem to power up
•
Verify that the power supply is connected to the power supply plug on the back of the chassis
•
Verify that the power supply can provide enough power
•
Verify your power cord and UPS (if applicable)
10.2
Nothing is displayed on the HDMI / DVI-D / VGA video output
•
Make sure you connect your display device prior to powering up the device
•
Make sure you are directly connected to a display device
•
If none of the above resolves the issue, validate that the cable and monitor are operating correctly
by using a different video source
10.3
Cannot communicate with your CR67 appliance via the network
•
Make sure you have connected the device to your network via one of the ETH ports
•
Make sure you are in the same network segment
