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Ioline CrystalPress User Guide

Blinking Light Error Codes

The Ioline

CrystalPress

has several built-in blinking light error codes

that give hints to where a problem has occurred. The tables below

give simple solutions to issues related to blinking light errors. If

these suggestions do not work, contact Ioline Customer Service for

assistance.

Flashing

Green

Status

Light

Causes

Suggestions

Drive Shaft Rotation

Jammed

The

Drive Shaft

is not rotating freely.

Turn off power and inspect the machine.

Usually a piece of paper has stuck to

the teeth of the

Drive Shaft

and lodged

into the support channel. Remove the

Transfer Sheet

and rotate the

Drive Shaft

by hand checking for smooth motion.

If it is difficult to turn, watch both seg-

ments of the

Drive Shaft

during rotation

looking for debris stuck to it. If anything

is trapped in the teeth, use a stiff bristled

non-metal brush to remove it. If the

cause is not obvious, contact Ioline Cus-

tomer Service.

Flashing

Red

Status

Light

Causes

Suggestions

Carriage Motion

Jammed

Something is keeping the

Carriage

from

moving at the speed that the machine

is expecting. Turn off power and inspect

the machine. Check that nothing is in the

way of the

Carriage

like a damaged

Trans-

fer Sheet

, shop rag or tools. Slowly move

the

Carriage

by hand back-and-forth

feeling for rough motion and watching

the belt. If the motion is not smooth and

the cause is not obvious, contact Ioline

Customer Service.

Flashing

Red

Green

Status

Light

Causes

Suggestions

Syntax Error

This error means the machine doesn’t un-

derstand the data coming from the PC.

To clear the error; press the

Print/Pause

key, move the

Transfer Sheet

to a clear

spot for a new motif, press the

Reset

key

and check that the

Status

light is green.

Send another file from the

CrystalStudio

software. If the problem persists, contact

Ioline Customer Service.

Summary of Contents for CrystalPress

Page 1: ...1 User Guide Ioline CrystalPress ...

Page 2: ...chine and maintain it in proper working condition by following the instructions in this User Guide It is the respon sibility of the operator of the machine to follow all safety precautions and warnings that are described in this User Guide Ioline Corporation is not responsible for injuries that may occur as a result of unsafe use Ioline Corporation is not responsible for substandard operational pe...

Page 3: ...3 User Guide CrystalPress ...

Page 4: ... 13 Keypad Controls 13 Print Pause 13 Arrow Keys 14 Reset 14 Status 14 Install the Sorter Wheel 15 Step 1 Unlock the Wiper Arm 15 Step 2 Rotate the Wiper Arm Up 15 Step 3 Insert Sorter Wheel 16 Step 4 Secure the Sorter Wheel 17 Step 5 Lock the Wiper Arm 17 Assemble and Install the C Stick 18 Step 1 Install C Stick Tip on the C Stick Body 18 Step 2 Insert the C Stick in the Carriage Jaw 18 Step 3 T...

Page 5: ...wl 37 Inspect Equipment 37 Updating Firmware 38 Prepare the machine for a Firmware Update 38 Check the Current FirmwareVersion 38 Update the Firmware 38 Chapter 5 Troubleshooting 39 GeneralTroubleshooting 39 Motif Quality 39 Transfer Sheet Issues 40 Tracking Problems 40 Tangling Difficulties 40 Stone Placement Issues 41 Poor Stone Quality 41 C Stick Difficulties 41 Sorter Bowl Problems 41 Common I...

Page 6: ... I G M C D F N H K A Left End Cover B Left Pinch Wheel C Right Pinch Wheel D Carriage E Pinch Wheel Lever hidden F Right End Cover G Keypad H Foot x2 I Right Sorter Bowl Sorter 1 J Drive Shaft x2 K Transfer Sheet L Left Sorter Bowl Sorter 2 M Platen N Traverse KEY L J J H E ...

Page 7: ...ine and disconnect it from all power sources both the computer and the wall outlet n Be careful with hair jewelry or loose clothing near the ma chine They can become caught in the moving mechanical parts n Never attempt to move the Carriage by hand when the power is on The Carriage is moved automatically by the software n Keep hands away from the Carriage when the machine is in Operation The Carri...

Page 8: ...ircuit See the maintenance section for information on proper procedures for keeping safety mechanisms in working order Specifications and Environment System specifications and environment requirements for the Ioline CrystalPress are listed below Ioline Part Number 109770 Height 310 mm 12 in Width 1120 mm 44 in Depth 180 mm 7 in Installed Weight 21 Kg 45 lbs Motif Design Area 343 x 318 mm 13 5 x 12...

Page 9: ...supplied with the product n Transfer Sheet s specifically designed for use with the Crystal Press n Crystals or Rhinestones that are certified to work with the Ioline CrystalPress and in sufficient numbers to properly fill the Sorter Bowl as described in the Operation chapter n A working installation of the CrystalStudio software In order to create designs on the CrystalPress you must output files...

Page 10: ...GE OF PLOT LOWER EDGE OF PLOT Y X Origin at right side of machine and lower left in design file Right side of CrystalPress Coordinates In this manual the right and left side refers to the right and left side of the front of the machine Design software may refer to the Origin as lower left because it is the lower left corner of a image when viewed on screen The plot is rotated 90 degrees counter cl...

Page 11: ...or installed on the hard disk Install the CrystalStudio Hardlock Key Insert the USB security hardlock key into an available USB port Windows should recognize the key and automatically install the drivers Windows displays a message when the process is complete The Installation chapter is an overview of setup procedures for the Ioline CrystalPress The complete setup procedure is described in detail ...

Page 12: ...owering on the machine make sure the software is installed so that the correct drivers are available See the Operation chapter if a serial port connection is required Power On With the computer already powered on turn the CrystalPress power switch to ON I The Carriage will initialize itself by moving right un til it touches the right end plate then moving left until it touches the left end plate I...

Page 13: ...e Status light turns green and printing resumes exactly where it stopped even if the Transfer Sheet was moved while paused PRINT mode Status Green Arrow keys inoperable ma chine online ready to receive instructions PAUSE mode Status Red Arrow keys operable machine offline not ready to receive instructions Chapter 3 Operation Print Pause Figure 7 Key The Operation chapter describes all processes an...

Page 14: ...nt to the Crys talPress and to choose a position where new motifs will start print ing Make sure that all motifs that are already on the Transfer Sheet are PAST the White Pounce Strip The Reset key works even if the machine is printing so be careful when pressing it Press the Print Pause key to change to Pause red Status light mode and use the Arrow keys if it is necessary to re position the start...

Page 15: ...onal Equipment section later in this chapter Turn ON machine power then use the following steps to install a Sorter Wheel in the Sorter Bowl Removing a Sorter Wheel is covered later in the Operation chapter Step 1 Unlock the Wiper Arm Rotate the Wiper Arm Clamp clockwise to unlock the wiper assembly Step 2 Rotate the Wiper Arm Up Rotate the Wiper Arm assembly all the way up away from the Sorter Bo...

Page 16: ...ot seated on shaft or large stone s under wheel SorterWheel not seated Check for small stone s under wheel SorterWheel seated properly Check for proper seating of the Figure 15 SorterWheel Make sure that all Rhinestones are cleared from the Sorter Bowl before inserting a wheel It is possible to leave them behind in the sorter especially the smaller sizes when a wheel is removed They can get lodged...

Page 17: ... Rotate the Figure 17 Wiper Arm into place then lock it down Step 5 Lock the Wiper Arm Rotate the Wiper Arm down into operating position Turn the Wiper Arm Clamp counter clockwise until it stops to lock the Wiper Arm in place The CrystalPress will not oper ate unless theWiper Arm Clamp is fully rotated into position The Sorter Bowl light will blink and the Carriage will not move if the Wiper Arm i...

Page 18: ... steps to install the C Stick into the Carriage Step 2 Insert the C Stick in the Carriage Jaw Loosen the Carriage Thumbscrew by turning it counter clockwise Ro tate the clamp out of the way then insert the C Stick into the Carriage as shown Ensure the flange on the tool slips into the slot in the jaw Install the Figure 18 C Stick Tip onto the C Stick Body Step 1 Install C StickTip on the C Stick B...

Page 19: ...d about 1 cm below the tip then insert the end into the socket Push the cable into the socket until it stops Lightly tighten the Socket Nut clockwise Insert the Figure 22 C Stick cable into the socket Step 5 Attach Pump Hose toTool CP II Only Press the loose end of the vacuum hose fully onto the tool body barb until it stops Tighten the Figure 20 Carriage clamp thumbscrew Attach pump hose to tool ...

Page 20: ...is flipped over for use Use the following steps to load a Transfer Sheet in the CrystalPress Step 1 Find the Pinch Wheel Lever Locate the Pinch Wheel Lever on the back of the CrystalPress It is behind the machine close to the right End Cover The diagram shows the position of the lever when the Pinch Wheels are locked down Pinch Wheel Lever Pinch Wheels Down The Figure 24 PinchWheel Lever when whee...

Page 21: ...r Sheet then lock the PinchWheels down New motif starts above here Front Edge of Transfer Sheet White Pounce Strip Insert a Figure 27 Transfer Sheet then lock the PinchWheels down Step 4 Position theTransfer Sheet Press the Print Pause key on the Keypad until the Status light turns red Use the Arrow keys to position the Transfer Sheet and set where the bottom edge of the motif will start The White...

Page 22: ...the Sorter Wheel section earlier in this chapter 4 Ensure you have enough Rhinestones or crystals to properly fill the bowl for use The table below provides the recommended amount Size Minimum Gross Required Maximum Gross Allowed 6ss 6 35 10ss 1 22 12ss 1 18 16ss 1 9 20ss 0 5 6 30ss 0 5 1 5 Slowly pour stones into the lower portion of the Sorter Bowl Important DO NOT OVERFILL THE BOWL see table ab...

Page 23: ...door down and the stones will fall into the container Gently sweep remaining stones into the container making sure to clean ALL stones from inside the bowl Press Down Direction of falling stones when Figure 30 Stone Release Door open Removing the Figure 29 SorterWheel from the Sorter Bowl Make sure every stone is removed from the Sorter Bowl especially small sizes Stones caught under the Sorter Wh...

Page 24: ...e the machine is completely setup as described in the CrystalPress Quick Start Guide including installation of the soft ware and drivers from the CD ROM 1 Turn power OFF to the CrystalPress by pressing the power switch at the bottom of the Right End Cover to the O position 2 Find the included USB cable in the Accessory Kit Connect the A end to a free USB port on the computer and the B end to the m...

Page 25: ...iguration No special drivers are necessary for a serial connec tion The following steps assume the machine is completely setup as described in the CrystalPress Quick Start Guide 1 Turn power OFF to the CrystalPress by pressing the power switch at the bottom of the Right End Cover to the O position 2 Connect the male end of the serial cable to the machine and female side to a serial port on the com...

Page 26: ... the gar ment for the heat transfer process Motif Transfer Sheets Available in a 26 pack of 13 25 x 12 or 10 pack of 13 25 x 30 Ensures Rhinestones and crystals are properly aligned in the Sorter Wheel before transfer Sorter Wiper Available individually Used to transfer the Rhinestones and crystals from the Sorter Bowl to the Transfer Sheet Replacement C Stick Tips and Bodies Available in packs of...

Page 27: ...ystals for transfer by the C Stick Each stone size and some brands require a spe cific Sorter Wheel Size A B C 6ss Swarovski Ioline Preciosa 10ss Swarovski Ioline Preciosa 3mm Stud 12ss all 16ss all 4mm Stud 20ss all 30ss all Extra Sorter Wheels Available individually Hardware key that enables one copy of CrystalStudio to oper ate Buy additional keys for multiple simultaneous users CrystalStudio U...

Page 28: ...ample may cause problems The glue melts much faster on the small stones and may get completely absorbed into the material by the time the glue on the large stone is melted d When applying stones to thicker fabric pile knit artificial fur denim etc increase the pressure and application time e When applying stones to delicate fabrics decrease the pres sure and application time Also test whether a Te...

Page 29: ...Transfer Sheet in the direction of the nap 7 If crystals do not set properly during the first process attempt re apply heat with adjusted pressure and or temperature 8 The adhesive will continue to harden for 24 hours after applica tion so do not subject the product to wear or washing for one day after production 9 It is possible to bond crystals to materials other than textiles Metal glass wood a...

Page 30: ... minimums stated in the Operation chapter 5 A heat press protective sheets and garment or accessory for the motif transfer Process Step Symbols The following process steps have symbols that indicate which equip ment or software is involved They are identified below Heat Press Equipment These steps require use of the heat press Consult vendor documentation and the Operation chapter for advice Cryst...

Page 31: ...the CrystalPress Ensure stone sizes in ma chine match CrystalStudio Layers 1 Load Consumables Load a Transfer Sheet and pour stones into the Sorter Bowls Make sure to load the proper amount 2 Power On Power on the CrystalPress by pressing the power switch to the O position Stay clear of moving parts during initialization 3 Create the Motif Design Produce the Motif The CrystalStudio software re qui...

Page 32: ... the beginning point for the motif The Status light will turn green 5 Print Motif Press the GO button in CrystalStudio The CrystalPress will make the motif to match what is displayed in CrystalStudio 6 Produce the Motif continued Transfer the Motif Pre Heat the heat press Set the heat press temperature and pres sure that is appropriate for the stone size and material then turn on to pre heat 3 Pre...

Page 33: ... the time required for your design 6 Transfer the Motif continued Remove the Material Open the heat press arm after enough time Remove the material then set it aside to cool for as long as the design requires 7 Check the Product Check the motif to ensure that all the stones are in place and that they are all bonded properly 2 Deliver the Product Provide the finished product to the custom er Remind...

Page 34: ...stals from the first two layers 5 Repeat this process for each additional layer printing no more than two at a time Pause Printing It is sometimes helpful to pause the printing process to inspect a design To do this 1 Press the Print Pause key on the Keypad until the Status light turns red 2 The Arrow keys will work and allow movement of the motif for inspection 3 When finished press the Print Pau...

Page 35: ... All of these processes are designed for the end user to accomplish with no training Advanced procedures are only recommended for trained service personnel and not included here Contact Ioline Customer Service if additional service is required Cleaning the Figure 35 Drive Shaft Clean the Platen andTraverse Dust and fiber residue accumulate on the Platen and Traverse Under regular use clean every m...

Page 36: ...the alignment pits The Figure 37 C Stick with tip shown for cleaning Wipe Tip in One Direction A quick way to lightly restore the C Stick is to touch the tip of the tool to the adhesive part of the Transfer Sheet a few times Note i IMPORTANT Do not perform this process on vacuum enabled CP II C sticks The C Stick tool tip on the CP I will get dirty and wear over time eventually requiring replaceme...

Page 37: ...e Carriage drive belt to confirm that there is no un usual wear and that the teeth have a rectangular profile 2 Examine the tool jaw and ensure that it returns all the way to the stop pin when the tool is not in use 3 Carefully look at the black cable between the pick and place tool and the cable socket at the top of the carriage Confirm that the insulation is not damaged 4 Grasp each Sorter Bowl ...

Page 38: ... Click on the Install button to begin installation If the machine is connected by USB you may press and hold the SHIFT key then press the Install button to use Fast Install which is roughly 70 faster than the normal installation process 4 The machine will enter firmware update mode with a red flash ing Status keypad light and a progress bar will appear in the firmware window 5 The Status light on ...

Page 39: ...ortant that the CrystalPress is loaded and maintained accord ing to the guidelines in the Operation and Routine Maintenance chap ters and that testing is used to find good settings for the job Specific factors that may affect the quality and life of motifs Rhinestone and crystal quality This includes how clean the stones are consistency of stone dimensions and how well the adhesive bonds to materi...

Page 40: ...Drive Shaft in the proper location Ensure the wheels are aligned with the Drive Shaft and not touching the bearings n The Transfer Sheet may slip when debris accumulates on the Drive Shaft Inspect and clean the Drive Shaft Refer to the Rou tine Maintenance chapter for further information n Damaged Transfer Sheet edges Damage can cause the edges of the Transfer Sheet to wrinkle This can affect Pinc...

Page 41: ...n the stone A worn tip or clogged vacuum filter can cause dropped stones Replace the C Stick tip and carriage filter when this happens A damaged vacuum pump or Sorter Bowl issues see below can also cause this n Stones are not releasing from the C Stick Poor quality stones can get stuck in a worn tip Replacing the C Stick Tip may help Gently remove stones with tweezers or a fingernail Sorter Bowl P...

Page 42: ...trapped in the teeth use a stiff bristled non metal brush to remove it If the cause is not obvious contact Ioline Cus tomer Service Flashing Red Status Light Causes Suggestions Carriage Motion Jammed Something is keeping the Carriage from moving at the speed that the machine is expecting Turn off power and inspect the machine Check that nothing is in the way of the Carriage like a damaged Trans fe...

Page 43: ...r the Cable is not inserted all the way into the socket Check that the C Stick is tight in the Carriage Jaw and that the Cable is fully seated in the Cable Clamp C Stick Load Error The C Stick couldn t pick up a stone from the Sorter Bowl This error usually means there are not enough stones in the bowl Add stones to the bowl Open the Wiper Arm Clamp slightly then close it to clear the error The Op...

Page 44: ... Sheet on the White Pounce Strip where the motif should start Press the Reset key to set the start point and enter Print mode The machine does not complete the motif Cause 1 Mechanical problem 2 Electronic or software issue 3 CrystalPress positioned in direct sunlight and the sensors are blinded Solution 1 Check the exterior of the machine to determine if any obvious problems are evident Check for...

Page 45: ...e com Support bulletins and updates are posted there for the CrystalPress and other Ioline products 3 For additional assistance contact Ioline Customer Service using one of the methods listed under the Customer Service section in this chapter Technical bulletins software updates and other information is available to CrystalPress own ers on the Ioline CrystalPress support web site at http ioline co...

Page 46: ...ntainers by contacting Ioline Customer Service Ioline is not responsible for any damage due to inad equate or improper packaging 2 Carefully wrap and secure all items in the shipping container to prevent damage Seal the container and note the RMA number near the address block 3 Ship the container using FED EX or another approved carrier COD shipments ARE NOT ACCEPTED An Ioline representa tive will...

Page 47: ...hase Type of stones used Type of Computer Type of design software New software or peripherals Service history Before Contacting Support Please gather the following information about your machine be fore contacting Ioline for support The serial number is on the back of the right End Cover ...

Page 48: ... equipment off and on you are encouraged to try to correct the problem by one or more of the following measures n Use only shielded interface cables n Reorient the receiving antenna n Relocate the host computer with respect to the receiver n Move the host computer away from the receiver n Plug the host computer into a different outlet so that the host computer and receiver are on different branch ...

Page 49: ... mit der den folgenden Norm en oder normativen Dokument en übereinstimmt to which this declaration relates is in conformity with the following Standard s or other normative document s auquel se réfère cette déclaration est conforme à la aux Norme s ou autre s document s normatif s SAFETY EN 60204 1 2006 EN ISO 12100 2 2003 EN ISO 14121 1 2007 EMC EN 61000 3 3 1995 Amended by A1 2001 and A2 2005 EN...

Page 50: ...50 Ioline CrystalPress User Guide This page intentionally left blank ...

Page 51: ...examples Drive Shaft The motor driven shaft that moves mate rial through a friction feed Machine The Machine Drive Shaft has a rough surface that grips the material DXF Drawing eXchange Format A universally ac cepted Vector drawing format authored by the Auto CAD corporation E Element See Crystal End Cover An enclosure that protects the user from moving parts and other hazards on a Machine F File ...

Page 52: ...laten Y Y Axis Theoretical vertical line providing a width reference point for the Machine Associated with Car riage movement across the CrystalPress Traverse K Keypad Panel on the right side of the Machine where the user controls simple functions Transfer Sheet mo tion is accessible from here during Pause mode Also called the Control Panel M Machine In the context of this manual a Machine is a de...

Page 53: ...ancel 34 Carriage 6 7 10 12 18 19 35 36 42 51 Carriage Jaw 18 CarriageThumbscrew 18 CD ROM 9 11 24 25 Clamp 18 Computer 12 Consumables 31 Control Panel 51 Coordinate 10 51 Corel Draw 10 30 31 Cotton 28 Crush Hazard 8 Crystal Element 51 Crystals 7 9 10 15 18 20 23 28 39 51 Crystal Studio 9 10 11 30 32 45 C Stick 10 12 14 18 20 26 36 40 41 43 51 CTS RTS 25 Current 8 D Data Bits 25 DataType 8 Declara...

Page 54: ...ck Key 11 27 Heat Press 28 30 32 33 39 51 Height 8 Hewlett Packard Graphics Language 51 HPGL 9 10 31 51 Humidity 8 I Interference 48 I O 8 Ioline Corporation 2 Ioline Customer Service 26 44 45 Ioline Design 30 31 Isopropyl Alcohol 35 36 37 K Keypad 6 12 13 21 25 32 34 52 L Lycra 28 M Machine 52 Metal 29 Mil 52 Motif 10 31 32 33 34 52 Moving 7 O OperatingTemperature 8 OptimalTemperature 28 Origin 1...

Page 55: ... 9 10 12 24 52 Shock Hazard 8 Short Circuit Protection 8 Side Crush Hazard 8 Silk 28 Size 32 Sizes 8 39 Sorter Bowl 6 7 9 10 15 16 20 23 31 36 37 40 41 43 52 Sorter Wheel 12 15 16 23 27 36 37 41 43 52 Sorter WheelThumbscrew 23 Sorter Wiper 26 Status 12 Status Light 13 14 21 25 32 34 42 Stone 32 39 52 Stop Bits 25 Support 2 38 46 47 Swarovski 7 Synthetics 28 Synthetic Suede 28 29 T Tangling 40 Temp...

Page 56: ...alPress User Guide W Warranty 46 Washing 29 Waterproofing 29 Weight 8 White Pounce Strip 14 21 52 Width 8 Windows XP 9 11 Wiper Arm 15 17 43 Wiper Arm Clamp 15 17 23 43 Wood 29 Wool 28 X X Axis 10 14 52 Y Y Axis 10 52 ...

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