Customer On-Site Exchange Repair Policy
Terms, Conditions, and Limitations
For products covered by the I-O Corporation (I-O) Manufacturer's Limited Warranty (United States), I-O's Customer On-Site Exchange (COE)
Repair Policy provides customers with a replacement unit for a defective product, subject to the following terms and conditions
Call Customer Support
If a product fails, call I-O Customer Support for assistance at (801) 972-1446.
Verify Product Failure
I-O will verify the product serial number, warranty coverage and product failure.
You are responsible for assisting in verifying the product failure.
When I-O Customer Support verifies a product failure they will issue a Return Merchandise Authorization (RMA) number for the failed
product.
Replacement Units
Replacement units are shipped from I-O's stock of refurbished units, subject to availability.
Replacement units carry the same warranty as remaining on the original product.
I-O's COE Repair Policy applies only to warranted product failures. Buyer guarantees payment for non-warranted product repairs or
replacement.
Buyer will pay reasonable labor and handling charges for each product returned for repair which is found to have no defect.
Return Your Failed Unit
When you return the failed product it must be shipped freight prepaid. Always note the RMA number on the outside of the package.
Install the Replacement Unit
You are responsible for installing the replacement unit.
After receiving the replacement unit please call I-O Customer Support if any assistance is required.
I-O reserves the right to change the terms and conditions of this policy without notice.
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