Invivo Millennia 3155A, Service Manual

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B-1
Figure B-1. Sample Monitor
ID Label
APPENDIX B
REPAIR
All repairs on products under warranty must be performed by Invivo Research Incorporated (IRI)
personnel, or an authorized IRI Service and Repair Center. Unauthorized repairs will void the
warranty.
If a monitor fails to function properly or requires maintenance, contact IRI Technical Service at 1-
800-331-3220 during normal business hours EST or 24 hour emergency technical assistance. IRI
Technical Service will advise you of the corrective action required. If you are advised to return the
monitor to IRI for repair, please do the following:
1. Obtain a Return Authorization Number. This will ensure proper routing and facilitate timely
repair of your monitor.
2. Remove Batteries and package the monitor with adequate protection. If available, use the
original carton and packing materials in which the Monitor was shipped from IRI.
3. Include a brief description of the problem as well as the name, address and phone number
of the person to be contacted for additional information.
4. Include a purchase order with the monitor being returned if it is out of warranty; IRI
Technical Services can advise you of your monitor's warranty status, if need be. Repairs will
be made at IRI's current list price for the replacement part(s) plus a reasonable labor charge.
5. Ship the monitor, transportation prepaid, to the location specified by your IRI Technical
Service Representative with the Return Authorization Number written on the outside of the
shipping carton. Repairs will be made, normally, within two weeks, and the monitor will be
returned to you prepaid.
Technical Service Department
Invivo Research, Incorporated
12601 Research Parkway
Orlando, FL 32826
(407) 275-3220
To ensure full reliability, it is recommended that all repairs be made by an IRI Authorized Service and
Repair center. For repair at your facility, a competent individual experienced in the repair of monitors
can repair the monitor
if
it is authorized by IRI Technical Service prior to the repair.
To order replacement parts, contact IRI’s Customer Service Department (M-F, 9am-5pm ET) at 1-888-
221-1592 (U.S.) or 407-275-3220 (Overseas) for the latest information on parts pricing and availability.
When placing orders for new or replacement parts, Customer Service may request additional information
about the monitor or its defective component(s). Serialized identification labels are located on the
bottom of the monitor (See Figure B-1), and also on each internal circuit board and subassembly (See
Figure B-2).