RAD-Star User’s Guide
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© 2015-2016 Intrepid Control Systems, Inc.
Version 1.2 - June 1, 2016
9
Troubleshooting
All Intrepid products, including the RAD-Star, have been designed, manufactured and tested
to provide you with years of trouble-free service. However, as with any complex engineered
device, problems can occasionally arise, either with the product itself, or with the process of
setting up and using it.
If you’re experiencing difficulties with your RAD-Star, please try some of the troubleshooting
ideas in this section. You may be able to save time by solving the problem yourself!
Note:
These troubleshooting instructions are best attempted in
the order listed. In particular, make sure the appropriate link
LEDs are lit—indicating proper BroadR-Reach or Ethernet links are
established—before attempting to diagnose any data transmission
issues.
No LEDs Illuminated
This may happen if the RAD-Star has not been connected to any other devices. Check that at
least one of its Ethernet ports has been correctly connected to either type of Ethernet device
(BroadR-Reach or conventional) and that the device is powered on and operating.
If the RAD-Star is connected to a powered device and still has no LEDs lit, this usually means
that the RAD-Star itself is not receiving power. Try the following:
•
Check the power connections on the RAD-Star and the power supply.
•
Remove and then reconnect the power cable.
•
Ensure that the power supply is turned on.
•
Try connecting the power supply to a different device.
•
Check the voltage setting on the power supply, if applicable.
•
Try a different cable, if possible.
If the power supply and cable work with a different device but not the RAD-Star, this suggests
a possible hardware fault. Please contact Intrepid for further assistance.
Conventional Ethernet Link LED(s) not Illuminated
The RAD-Star has not established a link to the conventional Ethernet device(s) to which it has
been connected. Here are a few things that may help:
•
Double-check the Ethernet connections on the RAD-Star and Ethernet device(s).
