297
A
S AVE THESE INSTRUCTIONS
(297IO) SPA (JET + HARD WATER) ENGLISH 7.5” X 10.3” PANTONE 295U 07/26/2016
English
TROUBLESHOOTING
Page 20
PROBLEM
CAUSE
SOLUTION
NO DISPLAY/SPA
CONTROL UNIT DOES
NOT WORK
• Spa is unplugged or off.
• Control panel cable plug loose.
• Power failure.
• RCD tripped.
• RCD broken.
• Ensure the spa is plugged and switched on.
• Ensure the control panel cable plug is
fi
rmly attached
to the control base receptacle.
• Check power source.
• Reset the RCD.
• Contact Intex Service Center.
HOUSEHOLD CIRCUIT
BREAKER TRIPPED
• Circuit breaker under rated.
• Overloaded circuit breaker.
• An electrical fault in the line.
• Ensure correct circuit breaker rating.
• Provide a dedicated circuit breaker feeding the spa
electrical outlet only.
• Contact a qualify electrician to correct the electrical fault.
NOT HEATING
PROPERLY
• Temperature set too low.
• Dirty
fi
lter cartridge.
• Water temperature decreasing during
heater STANDBY mode.
• Heating element failed.
• Increase the temperature and attach the spa cover.
• Clean or replace the
fi
lter cartridge in time.
• If heater is in STANDBY mode, press the
fl
ame button
twice to heat up the water to the set temperature.
• Contact Intex Service Center.
JET FUNCTION DOES
NOT WORK
• Jet pump is too hot.
• Turn off and unplug the spa. Let it cool down and
restart all over again.
• If problem persists contact Intex Service Center.
JET OUTPUT IS WEAK
• Low water level.
• Obstruction in the suction inlet inside the tub.
• Jet nozzles clogged or dirty.
• Jet nozzles plumbing pipes damaged.
• Add water between MIN and MAX level.
• Ensure suction inlet is not covered or blocked.
• Clean any dirt inside the jet nozzles.
• Contact Intex Service Center.
JET AIR CONTROL
KNOB NOT WORKING
• Jet nozzles clogged or dirty.
• Jet air
fl
ow plumbing inside the spa tub
damaged.
• Clean any dirt inside the jet nozzles.
• Contact Intex Service Center.
FILTRATION PUMP
NOT WORKING
• Dirty
fi
lter cartridge.
• Filtration inlet and/or outlet clogged.
• Filter pump motor failed.
• Clean or replace the
fi
lter cartridge in time.
• Check and clean
fi
ltration inlet and outlet regularly.
• Contact Intex Service Center.
WATER NOT CLEAN
• Cartridge assembly not properly attached.
• Insuf
fi
cient
fi
ltering time.
• Dirty
fi
lter cartridge.
• Improper water maintenance.
• Filtration inlet and outlet clogged.
• Ensure the cartridge assembly is properly attached.
• Increase
fi
ltration time.
• Clean or replace the
fi
lter cartridge in time.
• Keep the spa water properly sanitized. Refer to the
chemical manufacturer’s instructions.
• Check and clean
fi
ltration inlet and outlet regularly.
PUMP CONNECTORS
ARE NOT LEVEL WITH
THE SPA CONNECTORS
• One characteristic of PVC is that
it changes shape, which is normal.
• Elevate the pump with wood or another type of
insulated material to bring the pump’s connectors
level with the spa’s connectors.
TUB HAS A STRANGE
SHAPE
• Expanded internal air pressure by
strong
sunshine.
• Do not expose the spa to direct sunlight for extended period of time.
• Check the air pressure and release air if necessary.
During very hot weather, you must check to see whether it is
necessary to release some air. This is to avoid any possible damage
to the tub.
TUB LOSES AIR
PRESSURE
• Air valve cap loose.
• Air valve base loose.
• Hole, cut or split on spa tub.
• Ensure air valve cap is securely closed.
• Fill up the spa tub with air then make sure the air valve
base is tighten, see “Spa Tub Air Valve Fastening” section.
• Put liquid soap and water in a squirt bottle and spray
on seams. If there is a leak it will bubble. After you
fi
nd
the leak, clean and dry the leaking area, then apply the
repair patch that comes with your spa.
LEAKING BETWEEN
SPA TUB CONNECTORS
AND CONTROL UNIT
CONNECTORS
• Spa control base inlet/outlet connections
not securely tight.
• Spa control base inlet/outlet o-ring
missing/dirty.
• Tighten inlet and outlet connections.
• Coat the o-ring with petroleum jelly for water proof.
SPA IS TOO NOISY
IN FILTRATION MODE
ONLY
• Control base components not securely
attached.
• Control base ground not level and
fi
rm.
• Spa
fi
lter motor failed.
• Ensure control panel, back cover and all inlet/outlet
are securely connected.
• Ensure ground is level,
fi
rm and smooth.
• Replace the failed
fi
lter motor with a new one.
