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352

PO

S  AVE THESE INSTRUCTIONS

(352PO)  SPA  ENGLISH  7.5” X 10.3”  PANTONE 295U  12/16/2021

English

Page 26

TROUBLESHOOTING (continued)

PROBLEM

CAUSE

SOLUTION

TUB LOSES AIR 
PRESSURE

•  Air valve cap loose.
•  Air valve base loose.
•  Hole, cut or split on spa tub.

•  Ensure air valve cap is securely closed.
•  Fill up the spa tub with air then make sure the 

air valve base is tighten, see “Spa Tub Air Valve 
Fastening” section.

•  Put liquid soap and water in a squirt bottle and 

spray on seams. If there is a leak it will bubble. 
After you fi nd the leak, clean and dry the leaking 
area, then apply the repair patch that comes with 
your spa.

LEAKING BETWEEN 
SPA TUB 
CONNECTORS AND 
CONTROL UNIT 
CONNECTORS

•  Spa control base inlet/outlet 

connections not securely tight.

•  Spa control base inlet/outlet o-ring 

missing/dirty.

•  Tighten inlet and outlet connections.
•  Coat the o-ring with petroleum jelly for water 

proof.

•  Remove grid from inside spa with a screwdriver, 

ensure inlet/outlet O-ring is in place, clean and 
not damaged.

SPA IS TOO NOISY 
IN FILTRATION 
MODE ONLY

•  Control base components not 

securely attached.

•  Control base ground not level and 

fi rm.

•  Spa fi lter motor failed.

•  Ensure control panel, back cover and all inlet/

outlet are securely connected.

•  Ensure ground is level, fi rm and smooth.
•  Replace the failed fi lter motor with a new one.

AIR PRESSURE 
IS WEAK DURING 
INFLATION

•  Hose adaptor o-ring missing.
•  Infl ation hose adaptor not securely 

tighten.

•  Connection between the hose 

adaptor and blower infl ation outlet, 
and between the infl ation hose and 
infl ation valve are loose.

•  Air blower failure.

•  Ensure the o-ring is in place.
•  Tighten/reinstall hose adaptor.
•  Finger tighten during infl ation.
•  If problem persists, contact Intex Service Center.

AIR BUBBLES ARE 
NOT AS STRONG 
AS BEFORE

•  O-ring missing between the control 

base air outlet and spa tub air inlet 
connections.

•  Air connection nut is not securely 

tight.

•  Air bubble channel passage inside 

the tub broken or leaking.

•  Air blower failure.

•  Ensure the o-ring is in place.
•  Finger tighten all nuts.
•  Use repair patch to repair any puncture.
•  If problem persists, contact Intex Service Center.

Summary of Contents for PureSpa Greywood Deluxe SB-HWF10

Page 1: ...pearance which may result in updates to the instruction manual without notice For illustrative purposes only IMPORTANT SAFETY RULES Please read understand and follow all instructions carefully before...

Page 2: ...in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipmen...

Page 3: ...t any electric appliance such as a light telephone radio or television within 5 feet 1 5 m of a spa or hot tub Risk of Electric Shock Do not use the spa when it is raining thundering or lightning A wi...

Page 4: ...uct while standing in water or when your hands are wet Do not leave the spa empty for extended period of time Do not expose the spa to direct sunlight for extended period of time Provide adequate drai...

Page 5: ...Page 5 PARTS Before assembling your product please take a few minutes to check the contents and become familiar with all the parts NOTE Drawings for illustration purpose only Actual product may vary...

Page 6: ...RTRIDGE HOUSING LID 2 11797 11797 15 INLET OUTLET PLUG 3 11739 11739 16 SPA TUB 1 10067 12841 17 SPA COVER 1 11841W 12107W 18 SPA COVER INFLATABLE BLADDER PRE INSTALLED IN SPA COVER 1 11689 12108 19 G...

Page 7: ...must be setup on a level at and smooth surface that is capable of supporting the maximum load of the lled spa with four adult occupants weight 2500 lbs 1136 kg six adults 3500 lbs 1592 kg Make sure th...

Page 8: ...arge the control panel battery Once the control panel battery is fully charged you may place the control panel on top of the spa tub wall see drawing 2 1 To remove the control panel from the spa tub l...

Page 9: ...the air blower in ation outlet Pull out the latch to open the cover insert the hose adaptor 24 and reattach the latch to the hose adaptor to secure it in place see drawing 3 3 Unscrew the air valve c...

Page 10: ...e the Spa Cover Air Bladder 1 Open the in ation valve and insert the in ation hose 7 into the valve press to in ate until it is rm to the touch but not hard see drawing 8 2 Disconnect the in ation hos...

Page 11: ...turn 90 degree left to return it to the in ation position 3 Replace the cap back NOTE To de ate the spa tub for storage see STORAGE section For Cover Air Bladder 1 Pull valve cap out and squeeze the v...

Page 12: ...spa cleaning attachment from the spa outlets before spa usage see drawing 12 Re attach them after usage for water ltration and cleaning 4 Before lling with water ensure the bottom drain valve caps are...

Page 13: ...ater temperature If you have selected too many hours keep pressing to repeat the cycle Once the operating time is set the LED display will stop ashing after 10 seconds and the lter pump starts working...

Page 14: ...utton twice and adjust the hours with and buttons Example 1 It is 9 00pm Monday evening and you would like the spa to be hot on Friday evening Allowing for 24 hours for the spa to heat up 4 persons mo...

Page 15: ...unction on your spa and program a schedule for future use remotely even when not at home from your mobile device System and WiFi Router Requirement The Spa control base hardware communicates over a 2...

Page 16: ...ith the following status OFFLINE with a red dot at the front WiFi connection failed ONLINE with a green dot at the front mobile device and spa control panel paired up successfully to the same WiFi rou...

Page 17: ...ched and then hold at that temperature until the 5 hours run time has expired regardless if the water temperature has reached 104 F 40 C or not 40 104 012H 005H Turn the heater on some time into the f...

Page 18: ...to heat up the water to the desired temperature If problem persists contact Intex Service center E95 Water temperature too high Turn o and unplug the control unit When the water has cooled down plug...

Page 19: ...spa water every 2 3 months or it becomes cloudy and proper water chemistry does not clear it up See Spa Tub Drainage and Spa Tub Cleaning sections for details 3 Use spa chemicals to maintain proper wa...

Page 20: ...ble Result if too high Scale formation cloudy water shorter lter heater runs eye skin irritation high chlorine demand Calcium Hardness CaCO3 refers to the amount of calcium and magnesium dissolved in...

Page 21: ...odium bisulfate or muriatic acid to the water drop by drop until the test strip indicates a 240 ppm reading then add 0 528 Lb 238 g of sodium bisulfate or 0 202 qt 192 ml of muriatic acid NOTE After a...

Page 22: ...ll chemicals with care and wear extra personnel protective equipment including goggle and gloves It is very important not to splash acid onto your skin or clothing or into your eyes Lowering pH Loweri...

Page 23: ...g out Spa Tub Cleaning If dirt is visible in the water or water becomes cloudy and proper water chemistry does not clear it up change the water and clean the spa tub See Spa Tub Drainage section on ho...

Page 24: ...un for an hour before folding 5 Fold the spa tub loosely and avoid any sharp corners to prevent damage or leakage to the spa tub liner 6 Prepare additional new cartridges for next time use 7 Store the...

Page 25: ...r pump is too hot Turn o and unplug the spa Let it cool down and restart all over again If problem persists contact Intex Service Center FILTRATION PUMP NOT WORKING Dirty lter cartridge Filtration inl...

Page 26: ...let O ring is in place clean and not damaged SPA IS TOO NOISY IN FILTRATION MODE ONLY Control base components not securely attached Control base ground not level and rm Spa lter motor failed Ensure co...

Page 27: ...nected to the same WiFi router signal Wrong WiFi password Ensure correct WiFi router password See WiFi pairing section The setup spa location is too far from your WiFi router signal coverage range Ens...

Page 28: ...is setup If you cannot move your spa then you need to move your WiFi router or add a repeater signal booster so that you can receive signals from your WiFi router at your setup spa location Power o th...

Page 29: ...steps to disassemble it IMPORTANT You must drain out any remaining water inside the piping system of the control base before replacing any parts Tools required One adjustable wrench and one Philip scr...

Page 30: ...mal dispute settlement board and unless and until the provisions of these paragraphs are carried forth no civil action may be instituted The methods and procedures of this settlement board shall be su...

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