Remove the “problem" phone. Insert another phone and check that it works. If
“yes" then the “problem" phone is possibly faulty. If not, then you may have a
faulty line. Try using the other socket and see which phones work. If you do have
a faulty line then you should contact your Network Supplier.
You should however be aware that if you request them to repair a fault that is
found not to be their’s, then they are entitled to charge you for a visit.
In the event that you still have problems then you should consult your supplier.
7. Warranty and Service
This product is guaranteed, by Interquartz (UK) Limited, for
six years
from the
date of manufacture.
Every Interquartz telephone has a unique serial number and part of that number
refers to the date of manufacture. A label, similar to that shown below is affixed
to each telephone
0510
030852
(model no)
The figure 0510 means that the telephone was made during week 10 (12 March)
2005. The six year warranty, cover will apply until 12 March 2011.
A warranty is designed to cover either manufacturing faults or component
defects. It is not designed to cover fair wear and tear. The Interquartz warranty
is no exception.
We look to you, our customer, to be reasonable and sensible over the warranty.
We will endeavour to repair any telephone sent in to us within the warranty
period but we reserve the right to charge for items that we consider replaceable
under wear and tear. For example, if a handset cord splits within a few months,
it will be replaced. If a phone is returned after, say, four years of heavy use with
a similar problem, we might take a different view and wish to charge.
If you have a genuine warranty problem and provided that the warranty seal has
not been broken, we will either repair your telephone, or, at our sole discretion,
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