Warranty Information
International Thermal Research
Page 2
August 2018
Owner’s Responsibilities
If any warrantable failures occur before the expiration of the warranty, the Owner must
give notice of such failures to ITR or to the authorized ITR dealer from which the Product
was originally purchased, and obtain written approval for the warranty repair.
The Owner is responsible for the following costs in case of a warrantable failure:
·
shipping and insurance costs to deliver the defective Product to the dealer or ITR
(if necessary)
·
all repairs made to equipment ancillary to the Product, including the vehicle, coach
engine, and other associated components of the vehicle in which the Product is
installed
·
lodging, meals, and other incidental expenses incurred by the Owner as a result of a
warrantable failure
·
“down time” expenses and all business costs and losses resulting from the warrantable
failure
Not Covered Under Warranty
Warranty will be voided or not extended in the following circumstances:
·
Owner fails to notify ITR or the authorized ITR dealer from which the Product was
originally purchased about a warrantable failure and to obtain prior written approval for
warranty repair.
·
Original serial number on Product or electrical control board has been removed,
altered, or is unreadable.
·
Product has been modified or uses non-standard parts not approved by ITR.
·
Product has been abused (such as by dropping it), damaged, vandalized, or has
received improper maintenance.
·
Product has been run dry or operated without appropriate antifreeze, causing damage
to the heat exchanger, pump seals, etc.
·
Product has been exposed to an environment detrimental to its effective operation,
such as excessively wet, dirty, or hot areas.
Also not covered under warranty:
·
Parts or Products no longer within the manufacturer’s warranty period.
·
Parts or Products installed or used in a manner contrary to ITR’s printed instructions
without ITR’s prior written permission.
·
Normal wear and tear of parts, including but not limited to, fuel filter, air filter, nozzles,
fuses, ignitor, electrical motors, fuel pumps, air compressors, and carbon brushes.
·
Product malfunctions due to improper installation of parts or Products, including but
not limited to malfunctions causing inadequacies in air, fuel, or coolant flow; voltage
problems due to improper wiring; and shock or vibration.
