PB21 | PB31
Mobile Receipt Printer
User Guide
V10 CONSUMIBLES S.L.
Calle Llanos de Jerez 18 Nave 9 Coslada https://v10consumibles.com Tel: 910 269 309
Page 1: ...PB21 PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 2: ...ned in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Inc Copyright 2009 2016 Intermec Inc Honeywell International Inc All rights re...
Page 3: ...he topic Differences in Wireless Communications Settings 004 4 2013 Updated the section about the card readers Updated the procedure to set up Bluetooth communications Added information about the AC18...
Page 4: ...iv PB21 and PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 5: ...er Language 7 Understanding the Printer Sounds 9 Understanding the Backlight 10 Using the Batteries 10 Installing the Battery 11 Charging the Batteries 12 Understanding the Battery Icons 13 Extending...
Page 6: ...n Settings Using SmartSystems 36 Upgrading the Firmware 36 Upgrading the Printer Firmware Using PrintSet 37 Upgrading the Printer Firmware Using the Printer Home Page 38 Upgrading Printer Firmware Usi...
Page 7: ...unications Settings 63 Accessories 66 B Default Settings 69 Factory Default Settings Fingerprint Printers 70 Factory Default Settings IPL Printers 71 Factory Default Settings ESC P Printers 72 C IPL a...
Page 8: ...Contents viii PB21 and PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 9: ...e model serial number and AC voltage This document provides warnings regarding personal safety during operation of the printer Contact Customer Support To search our knowledge base for a solution or t...
Page 10: ...on number RMA before you return the product To obtain warranty or non warranty service return your product to Honeywell postage paid with a copy of the dated purchase record Send Feedback Your feedbac...
Page 11: ...e receipt printer This chapter contains these sections Introducing the PB21 and PB31 Mobile Receipt Printers Using the Batteries Loading Media Using the Card Readers Understanding the Display Modes Pr...
Page 12: ...PB31 provide print resolution of 203 dpi print speeds of up to 101 6 mm per second 4 ips 802 1 b g or Bluetooth radio options What s New This version of the user guide includes these changes Added the...
Page 13: ...Understanding the Control Panel The printer control panel contains four buttons a liquid crystal display LCD and one LED indicator Use the four buttons to navigate the menu system and perform functio...
Page 14: ...s If the printer is printing pressing this button causes the printer to pause Press the button again to resume printing Setup Press to display the Setup menu With ESC P firmware press and hold to canc...
Page 15: ...hrough the settings at the same level in the menu system Moves down one level in the menu system and saves changes to a setting Exits a printing job or exits Information mode Understanding the Ready t...
Page 16: ...ter and how you interact with it The printer displays the current firmware type and version in Ready mode Printer Running IPL Firmware The first time you turn on the printer you select the printer lan...
Page 17: ...ter To change the printer language using Fingerprint and a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on...
Page 18: ...utton The Setup menu system appears 2 Press until you reach Print Defs 3 Press to enter the Print Defs menu system 4 Press until you reach CMD Language 5 Press to enter the CMD Language menu system 6...
Page 19: ...il you reach CMD Language 6 Press 7 Press and hold the Power button until the different command languages scroll automatically 8 Press to select the printer language you want to select The printer reb...
Page 20: ...7 4 V 2300 mAh lithium ion battery Model AB27 for power You must fully charge the battery before you can use the printer The battery retains a charge for up to five days when the printer is in Standb...
Page 21: ...the battery before or after you install them into the printer To install the battery 1 Lay the printer upside down on a flat surface 2 Insert the battery with the tab facing away from the front contro...
Page 22: ...AC power to the printer using a 12 VDC power supply and charge the battery while it is in the printer The battery takes approximately 3 hours to charge while it is installed in the printer To charge...
Page 23: ...lways on setting disabled automatic power saving modes Follow these guidelines to extend the life of your battery between charges Press the Standby button to put the printer in Standby mode Remove the...
Page 24: ...You can use roll or fanfold receipt media with the printer The printer ships with a test page printed to verify that the printer works To load media 1 Press the blue media cover release button until t...
Page 25: ...l of media Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer 3 Pull out 8 cm 3 in of the media and then close the media cover 4 Press the Feed button...
Page 26: ...ded on a credit card or driver s license from your printer to your mobile computer To use the magnetic stripe reader 1 Set up a wireless connection between your printer and your Intermec mobile comput...
Page 27: ...rt Card Reader You can use the smart card reader to read cards embedded with a smart card chip To use the smart card reader 1 Set up a wireless connection between your printer and your Intermec mobile...
Page 28: ...1 and PB31 Mobile Receipt Printer User Guide 3 Orient the smart card with the chip facing the printer 4 Insert the card into the smart card reader smart card chip V10 CONSUMIBLES S L Calle Llanos de J...
Page 29: ...The PB21 and PB31 in Ready Mode Understanding Information Mode When the printer is in Information mode it displays a subset of pertinent information about the printer If the printer experienced an er...
Page 30: ...Pause mode Press the Feed button while the printer is printing To resume printing Press the Feed button To cancel a print job 1 Press the Feed button to pause printing Fingerprint IPL or ESC P 2 Press...
Page 31: ...diting Mode In enhanced editing mode you have a plus sign and a right arrow to change the value of numeric fields Editing Settings in Setup Mode Editing Mode To Navigate To Accept Value Normal Press t...
Page 32: ...ion on how to fix the problem Understanding Test Mode Use Test mode to verify printer settings test printing restore factory default settings or enter Dump mode for troubleshooting purposes Two test m...
Page 33: ...Extended Test Mode Use Extended Test mode to run additional diagnostic tests entering Dump mode and resetting to factory defaults Sample Extended Test Mode Screen To enter Extended Test mode 1 Make s...
Page 34: ...er performs a slow test feed in Extended Test mode This enables the printer to perform a slow sensor calibration which can help resolve mark detection problems Test Labels This option allows you to pr...
Page 35: ...Levels of the Setup Menu in IPL ESC P supports six types of setup commands Bluetooth set Bluetooth parameters Download download fonts and graphics to the printer Easy print mode print receipts tickets...
Page 36: ...ce 3 Press to enter the Test Service menu system 4 Press to enter the Testprint Config menu 5 Press to enter the Config menu 6 Press to select a testprint 7 Press to print the Config testprint of your...
Page 37: ...s these sections Connecting the Printer to Your PC Connecting the Printer to Your Network Configuring the Printer Settings Downloading Fonts and Graphics V10 CONSUMIBLES S L Calle Llanos de Jerez 18 N...
Page 38: ...ense Agreement appears Read the agreement and select the radio button to accept the agreement and then click Next 4 The Installation Directory screen appears The default installation directory is c In...
Page 39: ...the printer and the PC connected on the serial port referred to as uart1 on the printer Make sure the serial port settings on the printer match the settings on the connected device The default serial...
Page 40: ...e back of the printer and connect the other end to your PC 2 On your PC start the communications program 3 If necessary configure the port settings so they match those of your printer Bits per second...
Page 41: ...meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devi...
Page 42: ...t 2 Create these bar code labels using EasySet Administrator reset factory defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect compose BT address Bluetooth parame...
Page 43: ...your printer Determining Which Radio Is Installed in Your Printer The available wireless communications settings depend on which radio is installed in your printer For more information about differenc...
Page 44: ...inter from the My Printers list 4 In the Printer Tasks list click Wireless Setup Wizard 5 If prompted type your username and password The default username is admin and the default password is pass 6 C...
Page 45: ...subnode and parameters setting Fingerprint automatically sends feedback to the communications program as you type If your printer is running IPL you need to change the HyperTerminal settings to see w...
Page 46: ...the ESC P Programmer s Reference Manual or SmartSystems online help You can download these documents from the Intermec website at www intermec com Changing Configuration Settings Using SmartSystems Yo...
Page 47: ...e Printer Language on page 7 2 Connect your printer to your printer using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 3 Download the firmware upgrade file bin...
Page 48: ...file bin Wait approximately 5 minutes for the firmware upgrade to finish Upgrading the Printer Firmware Using the Printer Home Page You can upgrade your printer using the printer home page with a pri...
Page 49: ...ilable software appears e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC 4 If you are using Fingerprint or IPL use the display to find the printer s IP a...
Page 50: ...press Enter 7 Click Maintenance 8 When prompted enter your user name and password 9 Browse to the firmware upgrade file bin and select it 10 Click Upgrade Wait approximately 5 minutes for the firmware...
Page 51: ...For help see Connecting the Printer Through the Serial Port on page 29 Or Establish a connection between your printer and your network Connecting the Printer to Your Network on page 31 2 If you conne...
Page 52: ...is complete the communications program displays the message kernal flashing ok The printer automatically reboots To upgrade the printer firmware using a communications program window and Fingerprint...
Page 53: ...lly reboots To upgrade the printer firmware using the communications program window and ESC P 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Ser...
Page 54: ...printer automatically reboots Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use PrintSet You can download PrintSet from the downloads page for the printer on the...
Page 55: ...o solve problems you may encounter while using the PB21 and PB31 This chapter contains these sections Troubleshooting the Printer Resetting the Printer Cleaning the Printer V10 CONSUMIBLES S L Calle L...
Page 56: ...cal support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 550...
Page 57: ...to resume automatically In Fingerprint and ESC P you need to restart your print job Upgrading The printer is loading new firmware LSS too high LSS too low These errors can occur when you run a test f...
Page 58: ...battery The blue light Ready to Work indicator is blinking Make sure media is loaded and the media cover is closed For help see Loading Media on page 14 There is a printing error The screen displays...
Page 59: ...the Set Dark Adjust command For help see the ESC P Programmer s Reference Manual Check to see if the printhead needs cleaning For help see Upgrading the Firmware on page 36 The battery charge is not l...
Page 60: ...nter is receiving data the Ready to Work indicator blinks After a half of a second if no more characters have been received the printer times out The program considers the transmission terminated and...
Page 61: ...mode in two different ways with slightly different results You can access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with t...
Page 62: ...e printer 4 Reconnect external power if your printer is externally powered Cleaning the Printer To properly maintain your printer you must clean it at the recommended interval Use the next illustratio...
Page 63: ...printhead 1 Open the media cover 2 Remove the media and ribbon 3 Use the cleaning swab or cleaning pen to dissolve any contamination on the line of heat emitting objects at the front bottom of the pri...
Page 64: ...otate the platen roller and clean it thoroughly with the Intermec cleaning swab Be sure to clean these parts using the cleaning swab Paper sensors Tear bar Cleaning the Printer Exterior Make sure to k...
Page 65: ...Cleaning the Printer Media Compartment To clean the printer interior 1 Open the media cover 2 Remove the media and ribbon 3 Use a brush or air blow the compartment Make sure the paper sensors are fre...
Page 66: ...r 3 Troubleshooting and Maintaining the PB21 and PB31 56 PB21 and PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 26...
Page 67: ...57 A Specifications V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 68: ...with battery Power Specifications AC power adapter voltage 100 to 240 V 47 to 63 Hz Printer voltage 12 VDC 4 0 A Operating power Rechargeable 7 4 V 2300 mAh lithium ion battery Temperature and Humidi...
Page 69: ...d marking on last 3 feet of roll on the side of the paper that is thermally sensitive Print Speed and Resolution Print speed 4 ips 100 mm s Resolution 203 dpi 8 dots mm Print Technology Printhead Dire...
Page 70: ...vity number is 180 Use this table as a guide when setting sensitivity numbers External Fanfold Media Specifications Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch pag...
Page 71: ...End Serial Port Default Settings Parameter Default Setting Baud rate 115200 Character Length or Data Bits 8 Parity None Stop Bits 1 Handshaking None Fingerprint XON XOFF IPL Serial Cable Pinouts Prin...
Page 72: ...e end to connect to the PC and a USB Type B connector on the other end to connect to the printer You do not need to configure communications for the USB port USB Type A Connector USB Type B Connector...
Page 73: ...h the radio needs to be configured 2 4 GHz default 5 GHz CHANNEL If you select Adhoc as the NETWORK TYPE specifies the channel from 1 through 14 over which to transfer data Default 1 If you select DIR...
Page 74: ...ess infrastructure does not exist or where services are not required Specifies how the printer communicates with other devices INFRA default Devices on the network communicate with each other through...
Page 75: ...ER_CN2 When SECURITY TYPE is set to TTLS or PEAP specifies the name of the certificate on the primary authentication server Not Supported TTLS_USER When SECURITY TYPE is set to TTLS sets the TTLS out...
Page 76: ...Vehicle Dock Use the vehicle dock to attach the printer to a truck Cart Mount Stands the printer vertically when placed on a flat surface Excellent for cart or desktop use Belt Clip Use the printer b...
Page 77: ...e protective case to transport and store your printer The protective case keeps the printer free of dust dirt and moisture and still provides easy access to the printer for printing Shoulder Strap Use...
Page 78: ...Appendix A Specifications 68 PB21 and PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 79: ...69 B Default Settings V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 80: ...al Contrast Medium Media Width Printhead width Length 1200 Test feed mode Fast Type Variable length strip Contrast 0 Xstart 0 Label constant 80 Label factor 40 Print definitions Clip default Off Print...
Page 81: ...rinters continued Setting Default Value Factory Default Settings for IPL Printers Setting Default Value Auto detect printer Enable Display Orientation Normal Contrast Medium Print engine emulation mod...
Page 82: ...rver 0 0 0 0 MAC address Unique Bluetooth Discoverable Enable Connectable Enable Encryption Disable Authentication Disable Reserve printer Disable Device name 1 16 characters Passcode 1234 Factory Def...
Page 83: ...printer Disable Device name 1 16 characters Passcode 1234 Serial Com Baud rate 115200 Data bits 8 Parity None Stop bits 1 Protocol XON XOFF Network IP selection DHCP and BOOTP IP address 0 0 0 0 Netm...
Page 84: ...Appendix B Default Settings 74 PB21 and PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 85: ...75 C IPL and Fingerprint Setup Menus V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 86: ...SPLAY LBL LENGTH DOTS ORIENTATION CONTRAST PARITY STOPBITS DEFAULT ROUTER NAME SERVER MAC ADDRESS SENSITIVITY TESTFEED MODE DARKNESS PWRUP EMULATION PRINT SPEED LTS CALIBRATION PROTOCOL LBL REST POINT...
Page 87: ...ADJ MEDIA SIZE MEDIA TYPE PAPER TYPE XSTART WIDTH LENGTH DISPLAY CONTRAST ORIENTATION CONTRAST PARITY STOPBITS ENQ ACK REC BUF TRANS BUF DEFAULT ROUTER NAME SERVER MAC ADDRESS TESTFEED TESTFEED MODE L...
Page 88: ...Appendix C IPL and Fingerprint Setup Menus 78 PB21 and PB31 Mobile Receipt Printer User Guide V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 89: ...79 I Index V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 90: ...11 radio communications 33 setting up Bluetooth radio communications 31 configuration settings changing from printer home page 35 changing using the command line 35 changing with PrintSet 35 changing...
Page 91: ...y to Work indicator 5 soft keys 5 sounds understanding 9 troubleshooting problems 48 using the batteries 10 using the buttons 4 Printer Home Page upgrading firmware 38 printer language changing using...
Page 92: ...ms and solutions 48 using Dump mode in IPL 51 using the line analyzer in Fingerprint 50 U upgrading firmware using HyperTerminal 41 using Printer Home Page 38 using PrintSet 37 USB connecting to the p...
Page 93: ...V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309...
Page 94: ...25 348 2600 fax 425 355 9551 www intermec com 2013 Intermec Technologies Corporation All rights reserved PB21 and PB31 Mobile Receipt Printer User Guide 934 051 004 P N 934 051 004 V10 CONSUMIBLES S L...
