Intermec IP2L, User Manual

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Chapter 3 — Troubleshoot the RFID Reader
22 IP2L Snap-On LF/UHF RFID Reader User Guide
Call Product Support
If you are having trouble using the IP2L or computer, you can:
• use the troubleshooting tables in this manual to find your
problem and possible solutions.
•
visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com .
If you still need help, you can call Intermec Product Support at:
1-800-755-5505
Before you Call Product Support, have this information ready:
• Configuration number (CN) and serial number (SN)
•
Operating system version
• Power management settings
• Wireless security settings
•
SmartSystems Platform Bundle (SSPB) version
• Intermec Terminal Emulation (ITE) version and protocol,
available from the ITE main screen.
Or, programming language of your custom applications and tools
used to create it.
Most information is available in Intermec Settings on the computer.
For more information, see see the
70 Series Mobile Computer User
Manual .
DRAFT