Intermec EasyCoder 501XP, User Manual

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Symptom Possible Cause Remedy Refer to
Overall weak printout Wrong Paper Type parameter
Contrast value too low
Printhead pressure too low
Worn printhead
Wrong printhead voltage Change parameter
Change parameter
Adjust
Replace printhead
Replace CPU board Chapter 6
Chapter 6
Chapter 12
Chapter 11
¤
Call
Service
Printout weaker on one side Uneven printhead pressure Adjust arm alignment Chapter 12
Weak spots Foreign particles on media
Media/ribbon don’t match
Poor media or ribbon quality
Worn printhead
Worn platen roller Clean or replace
Change to matching media
Use Intermec media/ribbon
Replace printhead
Check/replace Chapters 4 &
5
Chapter 6
Appendix 2
Chapter 11
Overall dark printout Wrong Paper Type parameter
Contrast value too high
Printhead pressure too high
Wrong printhead voltage Change parameter
Change parameter
Adjust
Replace CPU board Chapter 6
Chapter 6
Chapter 12
¤
Call
Service
Excessive bleeding Wrong Paper Type
Contrast value too high
Printhead pressure too high
Faulty energy control Change parameter
Change parameter
Adjust
Replace CPU board Chapter 6
Chapter 6
Chapter 12
¤
Call
Service
Dark lines along media path Foreign objects on printhead Clean printhead Chapter 11
White lines along media path Printhead dirty
Missing dots on printhead Clean printhead
Replace printhead Chapter 11
Chapter 11
Large part of dot line missing Wrong X-start or Width parameter
Failing printhead
Failing strobe signal Change parameter
Replace printhead
Check CPU-board Chapter 6
Chapter 11
¤
Call
Service
Printout missing along inner edge Bad media alignment
X-start parameter value too low Adjust
Increase Chapter 4
Chapter 6
Transfer ribbon breaks Ribbon not
fi
tted correctly
Wrong paper type parameter (too much
energy)
Ribbon supply hub stuck
Bad energy control
Reload ribbon
Change parameter,
then clean printhead
Adjust
Check CPU board Chapter 5
Chapter 6
Chapter 12
¤
Call
Service
¤
Call
Transfer ribbon wrinkles Faulty ribbon break shaft adjustment
Incorrect edge guide adjustment
Too strong printhead pressure Adjust
Adjust
Adjust Chapter 12
Chapter 4
Chapter 12
No thermal transfer printout Ink-coated side does not face media Reload ribbon Chapter 5
White parts at transfer printing Transfer ribbon wrinkled Adjust See below
Transfer ribbon wrinkles Incorrect edge guide adjustment
Ribbon obstructed by printhead cable
Too strong printhead pressure
Ribbon supply hub not centered
Faulty ribbon assist roller adjustment Adjust
Clear
Adjust
Adjust
Adjust Chapter 4
n.a.
Chapter 12
Chapter 5
¤
Call
Service
Chapter 10
Troubleshooting
78