Intermec EasyCoder 3400e, User Manual, Page: 65 / 150

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Troubleshooting
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This chapter provides some hints for troubleshooting error messages that the printer
sends to the host and problems you may experience with the printer.
Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh conditions, you may
still encounter a printer operation, print quality, or communication problem at some
time. You can easily fix most of the errors you encounter and consequently not delay
operation of the printer for very long.
To troubleshoot your printer
1. First try cleaning the printer components and checking all of the connections. See
Chapter 3, “Maintaining the Printer,” for details.
2. If cleaning the printer and checking the connections does not solve the problem, use
the following tables to locate the symptom. Follow the solution in the table to fix
your problem.
If you receive an error message, refer to the IPL Programming Reference Manual
(Intermec Part No. 066396) for a complete list of error messages and their solutions.
If the problem persists, contact your Intermec Customer Service Representative (1-800-
755-5505) from North America. If you are an international customer, contact your local
Intermec representative.
Printer Operation Problems
If your printer is not operating correctly, try locating the problem in the table below:
Symptom Possible Causes Solution
No power or loss of
power. You have damaged or disconnected
the AC power cable. Make sure you have plugged the power cable into
both the printer and an outlet or power strip. Replace
the cable if damaged.
Printer circuit breaker tripped. Turn the printer off, then back on again.
Labels stop feeding
through the printer. Printer is out of media. Load new media. Refer to Chapter 1, “Getting
Started,” or Chapter 2, “Operating the Printer.”
You have loaded the label stock
incorrectly. Check the media path. See Chapter 1, “Getting
Started,” or Chapter 2, ”Operating the Printer.”