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Inter-Tel CS-5200, Administrator'S Manual

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Page 257

CONTENTS

PAGE

Voice Processing Features

INTER-TEL

® 

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 

–

 August 2005

Voice Processing Features

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Automated Attendant Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Automated Attendant Recall Destination  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Automated Attendant Custom Audiotex Recordings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Call Screening Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Extension ID  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Automatic Fax Detection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Fax E-mail Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Fax Card Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Fax E-mail Message Format  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Automatic Speech Recognition  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Call Routing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Automated Attendant Custom Audiotex Recordings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Digit Translation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Digit Translation Nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Locating a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Changing the First/Last Name Search  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Listening to the Next/Previous Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Accepting a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Requesting Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Searching the Voice Mail Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

EM Directories  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

E-mail Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Fax-On-Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Scheduled Time-based Application Routing (STAR)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Summary of Contents for CS-5200

Page 1: ...Inter Tel CS 5200 5400 Administrator Guide Communication Servers ...

Page 2: ......

Page 3: ...ther number If you did not enter a valid number enter a new number When prompted press START on the fax machine When the fax transmission is complete say Continue or press to con tinue importing documents or press to exit Quick Reference Guide To System Voice Mail and Diagnostics Administrator Features These are the basic instructions for the most frequently used system administra tor and voice ma...

Page 4: ...ics Feature Codes NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 10 11 ENGLISH CHARACTERS JAPANESE CHARACTERS 1 1 A I U E O a 2 A B C 2 KA KI KU KE KO i 3 D E F 3 SA SHI SU SE SO u 4 G H I 4 TA CHI TSU TE TO e 5 J K L or 5 NA NI NU NE NO o 6 M N O Ñ or 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA YU YO yu 9 W X Y Z 9 RA RI RU RE RO yo 0 0 WA WO N pa ba long 9 8 0 1 F...

Page 5: ... Inter Tel Inc August 2005 printed in the USA ISSUE 1 1 August 2005 CS 5200 5400 COMMUNICATION SERVERS ADMINISTRATOR GUIDE Part Number 580 8001 ...

Page 6: ......

Page 7: ...er the publication of this guide will be documented in addenda to the guide or succeed ing issues of the guide For sales service or technical support contact your local authorized Inter Tel reseller If you have any questions or comments regarding this guide or other technical documentation contact the Inter Tel Technical Publications Department at Tech_Pubs inter tel com All products and services ...

Page 8: ......

Page 9: ...icultural English References 5 Document Navigation Aids 5 Inter Tel Reference Documents 6 Hazard Identification and Supplemental Information 7 Abbreviations and Acronyms 8 Product Description 11 Introduction 12 Summary of Hardware and Software Features 13 Licensing 14 USB Security Key 14 Inter Tel CS 5200 15 Inter Tel CS 5400 15 Digital Expansion Interface 15 System Capacities 15 System Network Ca...

Page 10: ...s 77 Modules 79 IP Operating Modes 79 IP Endpoints 81 ITP and SIP Connectivity 90 Features Common to IP and Digital Inter Tel Endpoints 93 Digital Endpoints 101 Single Line Endpoints 106 Optional System Equipment 108 Additional Information and Troubleshooting 109 System Features 111 Introduction 117 Access to the Features 117 Attendant Phones 132 Hunt Groups 134 Trunk Features 152 Inter Tel Endpoi...

Page 11: ...eed Dial and Feature Code Directories 227 House Phone 230 Redial 231 Redirect Call 233 Paging 234 Remove from Paging 235 Do Not Disturb 235 Do Not Disturb Override 239 Remote Programming 239 Default Endpoint 242 Hookflash Recall 243 Reminder Messages 244 Record Keeping and Maintenance Features 245 Audio Diagnostics 252 Phantom Devices 255 Voice Processing Features 257 Introduction 259 Automated At...

Page 12: ...atures Continued Directories 268 EM Directories 271 E mail Reader 274 Fax On Demand 274 Record A Call 276 Scheduled Time based Application Routing STAR 277 Voice Mail 279 Subscriber Features 284 Unified Messaging 284 Voice Processing Prompts 293 Default Voice Processing Prompts 294 Default Feature Codes 357 Index 359 ...

Page 13: ...customer to provide the telephone company with reg istration numbers of any other devices which are configured for connection to the tele phone network 2 This equipment cannot be used on public coin service provided by the telephone com pany Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission f...

Page 14: ...de at their expense 7 Allowing this equipment to be operated in such a manner as to not provide proper answer supervision signaling is in violation of Part 68 of FCC rules This equipment returns answer supervision signals to the public telephone network when answered by the called station answered by the attendant routed to a recorded announcement that can be administered by the equipment user and...

Page 15: ... interference by one or more of the following measures Reorient the receiving antenna Relocate the equipment chassis with respect to the receiver Check that the equipment chassis and receiver are not on the same circuit the equip ment must be powered from an isolated dedicated AC outlet If necessary the user should consult the dealer or an experienced radio television tech nician for additional su...

Page 16: ...ce indicated in the manual If you are not sure of the type of power source to your building consult your dealer or local power company 8 This product is equipped with a three wire grounding type plug a plug having a third grounding pin This plug will only fit into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electri cian t...

Page 17: ... those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal opera tion If the product has been dropped or the chassis has been damaged If the product exhibits a distinct change in performance 14 Avoid using a telephone other than a c...

Page 18: ...ling company this architecture and its associated server based applications are substan tially secure against unauthorized access to the customer s data network via the telecommuni cations system Appropriate security measures include but are not limited to the proper implementation of user administrative accounts passwords firewalls Network Address Trans lation NAT access control lists virus prote...

Page 19: ... 3 Voice Mail Administrator 4 Sections of the Administrator Guide 4 Multicultural English References 5 Document Navigation Aids 5 Paper 5 Electronic PDF 5 Header and Footer Guides 6 Inter Tel Reference Documents 6 Equipment Manuals 6 Planning Sheets 6 Phone User Guides 6 Hazard Identification and Supplemental Information 7 Hazard Identification Methods 7 WARNING 7 CAUTION with Triangle 7 CAUTION w...

Page 20: ...hone systems that once provided only phone service to consumers have become commu nication platforms that support many devices that people can use for personal and business communication Phones now share communciation space with personal digital assistants PDA with wireless phones capable of text messaging taking photos and recording video with fax machines that transmit and receive messages acros...

Page 21: ...or carrying out typical System Administrator and Voice Mail Administrator tasks System Administrator System Administrators typically perform the following tasks Place the local system or other systems in the network in night or day mode Set the date and time of the local system Set the network date and time and resynchronize clocks in the network Make database changes as described in Programming t...

Page 22: ...200 5400 platform defines capacities dimensions and parameters of the hardware and soft ware components of the systems The section also identifies the environmental condi tions required to ensure safe and reliable system operation For further details turn to the section Or if viewing the PDF version of the manual go directly to the section by clicking Product Description Administrator Procedures T...

Page 23: ...trator phone the System Admin istrator enters 9900 9100 in Europe However this guide does not make a similar distinction between American English and British English spellings of common words Only American English spellings appear in this guide For example the word analog is not also spelled analogue since the meaning is clear Document Navigation Aids To help users know what section and topic they...

Page 24: ...anual Issue 1 0 part no 580 8002 Inter Tel CS 5200 5400 Communication Server Administrator Guide Administrator Quick Reference Guide part no 580 8001 System Manager Installation and Maintenance Manual part no 835 2743 Message Print Diagnostics Manual part no 550 8018 Voice Processing Diagnostics Manual part no 550 8019 Voice Processing Unit Installation Manual part no 835 2890 Planning Sheets The ...

Page 25: ...f the text in boxes with attention getting labels This section explains the conventions used and their meanings Hazard Identification Methods Three hazard identification methods appear in this manual as described in the following para graphs WARNING A WARNING identifies a hazard that if not heeded could cause definite personal injury CAUTION with Triangle A CAUTION with the symbol identifies a haz...

Page 26: ...on of the system use ONLY the compact flash memory cards available through Inter Tel Inc NOTE Commercially available premoistened towels provide adequate cleaning IMPORTANT Make sure the chassis connects firmly to earth ground at the Ground Lug Table 1 Abbreviations and Acronyms ABBREVIA TION SPELLED OUT MEANING ACD Automatic Call Distribution ADD Automatic Diagnostics Delivery AMIS Audio Messagin...

Page 27: ...atic Discharge FCC Federal Communications Commission FoIP Fax over Internet Protocol FTP File Transfer Protocol GW Gateway HTML Hypertext Markup Language IP Internet Protocol IPR IP Resource IPRA IPR Application ISDN Integrated Services Digital Network ITP Inter Tel Protocol LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode LSM Loop Start Module MDF Main Distribution Frame...

Page 28: ...RFI Radio Frequency Interference RJ Registered Jack RMS Root Mean Square RTCP Real time Transport Control Protocol RTP Real time Transport Protocol SSH Secure SHell SIP Session Initiation Protocol SLA Single Line Adapter SMDR Station Message Detail Recording TCP Transmission Control Protocol TDM Time Division Multiplex TFTP Trivial File Transfer Protocol UCD Uniform Call Distribution UDP User Data...

Page 29: ...Internet Protocol Resource Application 13 Inter Tel 5000 IP Resource Usage 13 Summary of Hardware and Software Features 13 Licensing 14 USB Security Key 14 Inter Tel CS 5200 15 Inter Tel CS 5400 15 Digital Expansion Interface 15 System Capacities 15 System Network Capacities 17 Voice Processing Systems 17 Basic Voice Mail 17 Enterprise Messaging 18 Voice Processing Unit 18 Voice Processing System ...

Page 30: ...16 IP gateway trunks IP network trunks or IP end points BVM is provided with the system but o increase voice mail capacity BVM can be replaced with either a Voice Processing Unit VPU or an Enterprise Messaging EM system For details refer to Voice Processing Features on page 257 Digital signal processors DSP enable Conferencing Dual Tone Multi Frequency DTMF detection tone generation modem operatio...

Page 31: ...A supplies IP functionality for the system and communicates to the IP phones IP trunk gateways and other IP endpoints across 10 100Base T Ethernet Inter Tel 5000 IP Resource Usage On the Inter Tel 5000 IP resources are used to provide the following call processing capabili ties IP endpoints IP network connections Faxing between Inter Tel 5000 nodes The correct allocation of IP resources is an impo...

Page 32: ...ndpoint licenses are required before more than five IP end points will operate on a system The Inter Tel CS 5400 is an Inter Tel CS 5200 with a Processor Expansion Card PEC 1 and licensing added to the system In the default configuration it comes with five IP endpoint licenses and six IP networking resources With required hardware and licensing the Inter Tel CS 5400 can support a mix of up to 116 ...

Page 33: ...up to 116 IP endpoints IP network trunks and or IP gateway trunks Digital Expansion Interface To provide Inter Tel digital phone capability one or two Digital Expansion Interface DEI units can be added to the system chassis Each DEI provides three bays that accept Digital Endpoint Modules DEM 16 Each DEM 16 supports 16 digital Inter Tel phones or Single Line Adapters SLA providing for connection o...

Page 34: ...Inter Tel Advanced Communications Platforms Inter Tel 5000 or Axxess can be connected to form a network that provides a seamless interface between the systems To the user the network appears as one integrated system With few exceptions the user can perform all of the functions across the network that can be performed within a single system In this guide all references to a network mean two or more...

Page 35: ...aced with an external Voice Processing Unit VPU or Enterprise Messag ing EM system The VPU and EM systems can be installed on any or all nodes in the net work to allow a caller to leave a message on a local voice processing system for a mailbox located on another voice processing system in the network Enterprise Messaging Enterprise Messaging EM is an optional external system that unifies communic...

Page 36: ...uncement CRA This application can be used in place of a play back device and is useful for programming Hunt Group announcement and overflow stations When called the CRA application plays a recording and then hangs up The CRA application uses digit translation to help calling parties reach their intended destinations Digit translation allows the caller to press a single digit to access a mail box a...

Page 37: ...tion to use to respond to incoming calls Based on day and time informa tion defined in the table the identified applications are programmed to play the greet ings and STAR routes the call to the predetermined application For information about STAR refer to page 277 Station Message Detail Recording SMDR Information Storage SMDR informa tion is stored only on the VPU voice processing system hard dis...

Page 38: ...imum number of nodes supported by the software System traffic may limit the actual number of nodes that can be supported without affecting system performance b This is the maximum number of mailboxes supported by the NT based software Table 4 Network Capacities FEATURE DEVICES CAPACITY Voice Processing Systems per network 100a Local or Off Node Mailboxes Extension IDs per Voice Processing System n...

Page 39: ...ial Numbers 45 Programming and Using Mini DSS Buttons 47 Managing System and Network Alarms 49 System Alarms 49 Network Alarms 49 Clearing Alarms 52 Alarm Queue 52 Enabling Disabling the Internal Modem 54 Resetting the Internal Modem 54 Using the Network Group Diagnostics Feature 55 Seizing a Device 55 Freezing Unfreezing the System History 56 Freezing Unfreezing the Network History 56 Voice Mail ...

Page 40: ...rogramming and to manage system Alarm messages Inter Tel recommends using a six line display phone for this purpose such as the Model 8660 IP phone or Model 8560 digital phone If a user of a non Administrator display phone attempts to execute Administrator features the user will hear fast busy reorder tones and the display will show CANNOT ACCESS RESERVED FEATURE Scheduled Delayed Major Resets A d...

Page 41: ...tric tion emergency outgoing access etc for the phones in the system Active calls are not affected when the Day Night mode is changed To view Day Night Mode status While on hook enter the Night Ring On Off feature code 9860 You hear a single confirma tion tone The display shows NIGHT MODE IS ON or OFF If night mode was turned on the display shows THE SYSTEM IS IN NIGHT MODE until day mode is turne...

Page 42: ...ctly the display shows INVALID TIME and you are prompted to enter a new time 5 If the system is set for 12 hour display format the display shows SELECT AM OR PM AM 1 PM 2 Press or the AM menu button for AM or press or the PM menu button for PM The display shows SYSTEM DATE AND TIME UPDATED If you press any button other than 1 or 2 the display shows INVALID TIME and you are prompted to enter a new ...

Page 43: ... or the AM menu button for AM or press or the PM menu button for PM The display shows SYSTEM DATE AND TIME UPDATED If you press any button other than 1 or 2 the display shows INVALID TIME and you are prompted to enter a new time Synchronizing Network Time System Administrators can synchronize the minutes past the hour across the network without changing the hour This is useful when the nodes are i...

Page 44: ...hanges made the system may require a reset after programming If so the system will prompt you for a reset and ask if it should be done immediately or delayed Delaying the reset may prevent interruption in service However if a reset is required it should be done as soon as possible to permit proper system operation Entering Alphanumeric Information When entering alphanumeric information such as a u...

Page 45: ...e the designation of a phone as an Attendant phone Create or delete House Phones You can program any phone to be a House Phone or you can delete House Phones Assign phones to Attendants You can change the assigned Attendant for each phone Program usernames You can program or change the username for any endpoint Program endpoint toll restrictions You can program toll restriction classes of service ...

Page 46: ... as described below Scroll through the numbers To scroll through the extension number list press the high end of the Volume button or NEXT to scroll forward or press the low end of the Volume button or PREVIOUS to scroll backward When the desired extension number is displayed press or ACCEPT to continue 5 The display shows ENTER ENDPOINT OPTION Select one of the following a Endpoint Flags This opt...

Page 47: ...triction Or press or the COS NIGHT menu button to program night mode toll restriction 2 The display shows SET DAY or NIGHT COS XX If this is not the COS you want to program scroll to the correct COS by pressing the high end of the Volume button or NEXT to scroll forward or press the low end of the Vol ume button or PREVIOUS to scroll backward For more information about COS refer to page 158 The de...

Page 48: ...e display shows ENTER SYS RESET OPTION Do one of the following Delayed Reset Press or the DELAYED menu button to delay the reset The dis play shows DELAYED RESET SCHEDULED The system will be reset at the pre programmed time Immediate Reset Press or the IMMEDIATE menu button to reset the system now NOTE A system reset will drop all calls in progress 1 2 ...

Page 49: ...o program Press 1 or ATTENDANT menu button Press 2 or USERNAME menu button Enter new username extension Enter Attendant s Press 1 or ON menu button to enable Press 2 or OFF menu button to disable Press 1 or COS DAY menu button for day mode Press 2 or COS NIGHT menu button for night mode SET DAY NIGHT COS XX If necessary select COS number Press 1 or ON menu button to enable COS If desired select an...

Page 50: ...ramming feature at the Administrator phones can be protected using a password A password would prevent unauthorized users from altering the system database Define reminder messages System reminder messages can be changed using an Administrator s phone For a feature description and operating instructions refer to Reminder Messages on page 244 The messages can have up to 16 characters each When Prim...

Page 51: ... and TRUNK Press or the SYSTEM menu button 4 The display shows ENTER SYSTEM OPTION Select one of the following a Do Not Disturb Messages This option allows you to program the DND messages used by the endpoints To select it press or the DND MESSAGES menu button Then do the following 1 The display shows SELECT DND MESSAGE Enter a message number or scroll to the desired message To scroll to the corre...

Page 52: ...STN EXTENSION menu button If programming a phone 1 Press or CHANGE EXT The display shows ENTER ENDPOINT EXTEN SION Enter the extension number of the phone to be programmed using one of the following methods If you enter an invalid extension number you hear reorder tones and must try again Enter a complete number Enter the extension number using your dialpad When a valid number is entered the circu...

Page 53: ...croll through the extension number list press the high end of the Volume button or the NEXT menu button to scroll for ward or press the low end of the Volume button or the PREVIOUS menu but ton to scroll backward When the desired extension number is displayed press or ACCEPT to continue 2 The display shows SWAP extension WITH EXTENSION Enter the second extension number to be swapped using the same...

Page 54: ...m Programming Delayed Reset Press or the DELAYED menu button to delay the reset The display shows DELAYED RESET SCHEDULED The system will be reset at the pre programmed time Immediate Reset Press or the IMMEDIATE menu button to reset the sys tem now NOTE A system reset will drop all calls in progress 1 2 ...

Page 55: ...m SELECT If desired select another message Reminder message SCROLL OR EDIT Enter the new extension number and press Enter the extension ENTER ENDPOINT CHANGE number SCROLL OR EDIT Enter 0 8 digit password and password again EXTENSION number of the end to be changed MESSAGE program by scrolling and press to program PASSWORD press PASSWORD and press REMINDER MSG by scrolling and press to program for...

Page 56: ...e call cost is reset If a second loop reversal is then received the system will ter minate the call Caller ID When selected the Caller ID option indicates that the associated trunk will provide caller identification signals This capability can be programmed because of the Advanced CO Interfaces feature that is included in your software license Hybrid balance Hybrid balance can be set to Normal or ...

Page 57: ...er endpoint as described below Scroll through the numbers To scroll through the extension number list press the high end of the Volume button or the NEXT menu button to scroll forward or press the low end of the Volume button or the PREVIOUS menu button to scroll backward When the desired extension number is displayed press or ACCEPT to continue To program trunk information 1 While on hook enter t...

Page 58: ...ly remove the trunk from service press or the BUSY TRUNK menu button When the display shows MARK TRUNK BUSY press or the ON menu button or press or the OFF menu button Then press or ACCEPT to continue c To exit press or ACCEPT to move backward through the prompts until you reach the ENTER DATABASE OPTION prompt 5 To Program A Trunk Group Press or the TRUNK GROUP menu button Then program the trunk ...

Page 59: ... tional COS toll restrictions Then press or ACCEPT to continue 2 Exempt from ARS To program the Exempt from ARS option press or the EXEMPT FROM ARS button When the display shows EXEMPT FROM ARS press or the YES menu button to enable the option Or press or the NO menu button to disable it Then press or ACCEPT to continue 3 Subject to toll restriction To program the trunk group Subject to Toll Restr...

Page 60: ...ON Do one of the following Delayed Reset Press or the DELAYED menu button to delay the reset The dis play shows DELAYED RESET SCHEDULED The system will be reset at the pre programmed time Immediate Reset Press or the IMMEDIATE menu button to reset the system now CAUTION Possible interruption of calls in progress When the system is Reset all calls in progress are dropped immediately 1 2 ...

Page 61: ...r ON menu button Press 2 or OFF menu button HYBRID BALANCE OPTION Press 1 or NORMAL menu button Press 2 or SHORT menu button ENTER SIGNALING OPTION Press 1 or DTMF menu button Press 2 or PULSE menu button ENTER TRUNK GRP EXTENSION MARK TRUNK BUSY Press 1 or ANSWER SUPERVISION menu button Press 2 or CALLER ID menu button Press 3 or HYBRID BALANCE menu button Press 4 or SIGNALING menu button TRUNK G...

Page 62: ...u button TOLL RESTRICTION OPTION Press 1 or COS DAY menu button Press 2 or COS NIGHT menu button Press 3 or EXEMPT FROM ARS menu button Press 4 or SUBJECT TO TOLL menu button SET DAY NIGHT COS XX If necessary select COS number to program by scrolling Press 1 or ON Press 2 or OFF EXEMPT FROM ARS Press 1 or YES Press 2 or NO SUBJECT TO TOLL Press 1 or YES Press 2 or NO ENTER TRUNK EXTENSION Enter th...

Page 63: ...16 digits programmed under that button Speed dial names can contain up to 16 characters To program Speed Dial names dialpad but tons are used to enter the desired letters numbers and punctuation in English Spanish or Japa nese Katakana When programming Speed Dial names you can press or USE ALPHA MODE USE NUMERIC MODE menu button to switch back and forth between alphanu meric and numeric mode In nu...

Page 64: ...e name the same Press or ACCEPT 4 When the display shows ENTER NUMBER enter the number up to 48 digits to be stored using the dialpad one of the Speed Dial buttons or the button If neces sary use the button to back up and erase existing numbers Display phones show the number as it is entered To include pause or hookflash in the number press the Special button once for an asterisk twice for a pound...

Page 65: ...he resource e g endpoint trunk hunt group or feature assigned to the buttons The table shown below explains what Mini DSS lamps indicate about the associated resource In Database Programming Mini DSS buttons may also be programmed for direct access to other resources such as paging zones or they can be assigned feature codes Refer to End point Feature Codes on page 119 Busy lamp indication is prov...

Page 66: ...ed you are immediately connected If placing a private call calling a hunt group calling a single line phone or calling an Inter Tel phone with the Handsfree feature disabled you hear repeating double tones until the call is answered If the called OHVA enabled phone is busy and your phone is enabled for immediate OHVA transmit do not hang up when calling a busy phone Press the Mini DSS button again...

Page 67: ... alarm is generated and appears on the pri mary Attendant s display and if enabled at Administrators phones If enabled in the Message Print programming the alarm also appears in the error message report Alarms 1 99 indicate problems that can be corrected without calling service personnel Alarms 100 199 telephone system and 200 299 voice processing system require attention from ser vice personnel N...

Page 68: ...ponders to the location where the system chassis is installed The default Emergency Call code for US systems is 911 and the default code for UK systems is 999 Emergency dial sequences such as 112 for some European localities can be programmed for the location where the system chassis is installed However if an appropriate emergency phone number is dialed from a remote location to ensure response t...

Page 69: ... Voice mail cannot accept any messages until disk space is made available Contact service personnel SYS ALARM 23 SMDR 80 FULL The SMDR disk space on the external voice processing system is 80 of full If it reaches 100 before the SMDR information is cleared no further SMDR recording will be possible Contact service personnel SYS ALARM 24 SMDR 100 FULL 100 of the SMDR disk space on the external voic...

Page 70: ...iority alarm is displayed To use menu buttons to clear alarms EITHER Press CLEAR ALARM to clear the currently displayed alarm The display shows SYSTEM or NETWORK ALARM CLEARED and the next highest priority alarm is displayed If there are no more alarms the display shows the idle menu OR Press CLEAR ALL ALARMS to clear all alarms The display shows ALL ALARMS CLEARED and the idle menu is shown Alarm...

Page 71: ... alarm is regenerated the alarm that is currently in the queue is overwritten with the new alarm data if applicable and time For example A125 is overwritten each time it is regener ated which is every 5 minutes This prevents the queue from being filled with duplicate alarms The queue holds up to 30 alarms with priority 1 high to 4 low given to those listed in the following table ALARM PRIORITY ALA...

Page 72: ...Node 1 now shows no alarms but Nodes 2 and 3 still show the first alarm Node 2 then clears the first alarm but a broadcast message is NOT sent Now Nodes 1 and 2 show no alarms but Node 3 still has one in its alarm queue This alarm will stay in the queue until Node 3 clears it or until the alarm is overwritten as a repetitive alarm Enabling Disabling the Internal Modem Inter Tel CS 5200 5400 intern...

Page 73: ...pe The display shows NET GRP CHECK YES 1 NO 2 3 When prompted press 1 or ACCEPT to start the diagnostics feature The display shows NET GROUP DIAG IN PROGRESS When the diagnostics is complete the phone displays one of the following messages NET GROUP CHECK COMPLETED Indicates that all IP devices within the Network Groups are capable of communicating via P2P audio NET GROUP CHECK ERRORS FOUND Indica...

Page 74: ...m access to the system database so that they can analyze system activity for the time period preceding the alarm To freeze or unfreeze system history 1 While on hook enter the Diagnostics Mode feature code 9900 9100 to turn on diag nostics mode The display shows DIAGNOSTICS ON 2 Enter the Freeze System History feature code 9993 or 9193 in Europe or Unfreeze System History feature code 9998 or 9198...

Page 75: ...to attendant recordings call routing announcements and hunt group overflow and announcement station recordings Import fax documents Customize or reinstate voice mail prompts To begin using the Voice Mail Administrator s mailbox you will need to first initialize the mailbox To initialize the Voice Mail Administrator s mailbox 1 Dial the voice mail access number 2 Say Login or press to identify your...

Page 76: ...a broadcast message 1 Access the Voice Mail Administrator s mailbox and menu 2 Say Broadcast Message or press to send a broadcast message 3 Record the message If you exceed the maximum allotted time for message length a prompt will notify you and allow you to re record the message or send it If voice mail is full a message will notify you that it cannot accept the message Hang up and try again lat...

Page 77: ... a length envelope option e mail messages have a subject option and faxes have a pages option By default all envelope options are enabled for each type of message Remote Messaging Remote Messaging is available for voice mail messages only and is enabled in DB Programming on a per mailbox basis Using Remote Messaging the user can program voice mail to call the mailbox owner when a new message arriv...

Page 78: ... 1 Access the Voice Mail Administrator s mailbox and menu Refer to page 58 2 Say Mailbox Maintenance or press to access the Mailbox Group List Maintenance option 3 Say or enter the mailbox or extension ID to be accessed You hear the Personal Options Menu 4 Say Greeting or press to record change the personal greeting You have the fol lowing options Say Primary or press to record and or enable the p...

Page 79: ...tered or say Re enter or press to erase and re enter the password 7 Hang up or press to return to the previous menu To change and save a Message Envelope 1 Access the Voice Mail AdministratorVoice Mail Administrator s mailbox and menu Refer to page 58 2 Say Mailbox Maintenance or press to access the Mailbox Group List Maintenance option 3 Say or enter the mailbox or extension ID to be accessed You...

Page 80: ...nge pager notification Say Pager or press Say Personal or press Say Change or press to enable or disable the number 6 Say Time or press Then say or enter the time you want the message notification to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If entering the time in 12 hour format Say AM or press for a m Say PM or press for p m 7...

Page 81: ...r press for More Options 5 Say Number or press 6 Say or enter the number of the fax destination 7 EITHER say Accept or press when you are done OR say Re enter and press to erase and re enter the number 8 Hang up or press to return to the previous menu To change the message search order 1 Access the Voice Mail Administrator s mailbox and menu Refer to page 58 2 Say Mailbox Maintenance or press to a...

Page 82: ... fax documents Imported documents can then be requested by callers who use a Call Routing Announcement application programmed to provide the Fax On Demand service To import a fax document 1 Using a fax machine after you obtain dial tone dial the voice mail access number 2 Access the Voice Mail Administrator s mailbox and menu Refer to page 58 3 Say import fax or press to select the Import Fax opti...

Page 83: ... used you may need to record an ASR and a non ASR version when you customize a recording Each recording has a designated number Numbers are then assigned to specific applications using the Voice Mail Administrator s mailbox or through DB Programming Any recording number 001 500 can be assigned to any voice processing system application By default recording 001 is the default system voice mail main...

Page 84: ...ceed the maximum allotted time for recording length a prompt will notify you and allow you to re record or save the recording If the voice processing system PC disk is full a prompt will notify you that it cannot accept the recording Hang up and try again later 7 When finished recording select one of the following options Say Replay or press to replay the message Say Append or press to add to the ...

Page 85: ...ssage informing you of the status To keep the system prompts consistent when you customize the non ASR ver sion of a prompt you should customize the ASR version also if one exists If the Multilingual feature is enabled you can change either the Primary or Secondary Lan guage prompts To change primary language prompts the phone must be in the primary lan guage mode likewise for secondary language p...

Page 86: ...en press Say System or press to reinstate the system prompt Say Cancel or press to leave the prompt unchanged If the voice processing system PC disk is full a prompt will notify you that it cannot accept the recording Hang up and try again later If the newly created prompt is to be available in two formats repeat step 5 to record the other format 6 When finished recording you have the following op...

Page 87: ...cordings If you customize Audiotex recordings use the table below to make note of the text For further instructions refer to Creating Audiotex Recordings on page 65 Depending on which voice processing system your site uses how your system is programmed and how the recordings are used an ASR version as well as a non ASR version may be needed RECORDING TEXT WHERE USED EXT Example Thank you for calli...

Page 88: ...is endpoint s attendant Username Toll restriction classes of service DEFAULT DND MESSAGE PRIMARY LANGUAGE DND MESSAGE SECONDARY LANGUAGE DND MESSAGE MESSAGE 01 DO NOT DISTURB MESSAGE 02 LEAVE A MESSAGE MESSAGE 03 IN MEETING UNTIL MESSAGE 04 IN MEETING MESSAGE 05 ON VACATION HOLIDAY TIL MESSAGE 06 ON VACATION HOLIDAY MESSAGE 07 CALL ME AT MESSAGE 08 AT THE DOCTOR MESSAGE 09 ON A TRIP MESSAGE 10 ON ...

Page 89: ...G MESSAGE 02 STAFF MEETING MESSAGE 03 SALES MEETING MESSAGE 04 CANCEL MEETING MESSAGE 05 APPOINTMENT MESSAGE 06 PLACE CALL MESSAGE 07 CALL CLIENT MESSAGE 08 CALL CUSTOMER MESSAGE 09 CALL HOME MESSAGE 10 CALL CORPORATE MESSAGE 11 CALL ENGINEERING MESSAGE 12 CALL MARKETING MESSAGE 13 CALL ACCOUNTING MESSAGE 14 CANCEL DND MESSAGE 15 CANCEL CALL FWD MESSAGE 16 TAKE MEDICATION MESSAGE 17 MAKE RESERVATI...

Page 90: ...L CS 5200 5400 ADMINISTRATOR GUIDE ISSUE 1 1 August 2005 Page 72 Recording Custom Voice Mail Prompts Changing Station Extension Numbers Swapping Stations OLD EXTENSION NUMBER NEW EXTENSION NUMBER EXTENSION NUMBER SWAPPED WITH EXTENSION ...

Page 91: ...Record the following information for each trunk group to be programmed Answer Supervision Type Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Caller ID Yes or No Hybrid Balance Normal or Short Signaling DTMF or Dial Pulse Trunk Group Number Username Endpoints with Day Answer Access Endpoints with Night Answer Access Endpoints with Day Ring In Endpoints with Night Ring In Toll...

Page 92: ......

Page 93: ... 80 IP and SIP Emergency Calls From A Remote Site 80 IP Endpoints 81 Hard Multi Protocol Phones 81 Model 8600 81 Model 8620 8622 81 Model 8662 81 Model 8690 81 Hard IP Phones 82 Model 8660 82 IP PhonePlus 82 Model 8601 SoftPhone for Pocket PC 82 Models 8664 8665 and 8668 Wireless Phones 82 Gateways 82 AudioCodes MP 104 MGCP Gateway 82 AudioCodes MP 104 SIP Gateway 82 IP Single Line Adapter 83 ITP ...

Page 94: ...s 100 Connecting a Headset 100 Disconnecting a Headset 101 Digital Endpoints 101 Inter Tel Digital Phones 102 Display and Nondisplay Digital Phones 102 Executive and Professional Display Speakerphones 102 Enhanced Speakerphones for Digital Phones 103 Digital Phone Flashing Light Indicators 104 Red and Green LEDs 105 Digital Phone Data Port Modules 106 Personal Computer Data Port Module 106 Modem D...

Page 95: ...em pro cessor module PM 1 the Processor Expansion Card PEC 1 as applicable motherboard and power supply Physical dimensions of the unit appear in the following table Chassis Interfaces Connections The Inter Tel CS 5200 5400 chassis provides multiple access portals to the features and func tionality of platform From the front of the chassis the technician can set up the system and programs it if de...

Page 96: ...exchange trunks T1 T1 PRI or E1 PRI multi channel trunks or BRM S trunks Each LSM 2 module supports two loop start trunks each LSM 4 module supports four loop start trunks each T1 E1 PRI mod ule supports one span and each BRM S supports two BRI trunks One power cord socket Digital Expansion Interface Installing the following hardware on the Inter Tel 5000 platform incorporates digital capability i...

Page 97: ...d when the system is powered up The PM 1 without a Pro cessor Expansion Card PEC 1 attached drives the Inter Tel CS 5200 system The PM 1 with a PEC attached drives the Inter Tel CS 5400 system The PEC provides 82 additional IP resources and increases the system s processing capability The Inter Tel 5000 supports two port and four port Loop Start Modules LSM 2 and LSM 4 T1 E1 Primary Rate Interface...

Page 98: ...obility so that you do not miss any calls when you are away from your main desk Another advantage of SIP mode is that the endpoint can run on another vendor s switch that supports SIP The disadvantage of SIP mode on an Inter Tel advanced communications platform is the reduced feature set IP and SIP Emergency Calls From A Remote Site To locate and quickly respond to a caller needing help emergency ...

Page 99: ...ation The only difference between the two phones is that the Model 8620 has one Ethernet port and the Model 8622 has two These phones operate in ITP or SIP mode Refer to IP Operating Modes on page 79 Model 8662 The Model 8662 is a multi protocol phone that has a six line display This phone has 25 pro grammable buttons and two fixed buttons This phone also has eight menu buttons used to access addi...

Page 100: ...s Phones Model 8664 8665 and 8668 are wireless handheld portable phones These phones operate like a Model 8660 IP phone and support IPT mode For details about these phones refer to the NetLink SVP Server and Model 8664 8665 Installation Manual part no 935 4521 For instructions to operate the wireless phones refer to the Model 8664 8665 8668 User Guide part no 935 4522 Gateways The Inter Tel 5000 N...

Page 101: ...ine end point and a 10Base T network It allows you to make phone calls through the IP network The IP SLA has an Ethernet IEEE 802 3 10Mbps UTP interface The IP SLA uses flash memory and its software can be updated over the LAN ITP and SIP Supported Features Users can access most features by entering a feature code using the endpoint s dialpad buttons The following table shows the station features ...

Page 102: ...4 x Directory 307 x Display Time And Date Inter Tel Pro tocol IP Mode Show IP Address SIP Mode 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 x Feature Button Default 395 x Group Listen 312 Handsfree On Off 319 x Headset On 315 Headset Off 316 Headset On Off 317 Hold Individual 336 Hold System 335 x Hookflash Recall 330 9 8 Hunt Group Remove ...

Page 103: ...r Message Cancel 306 x Remote Programming 359 x Reverse Transfer Call Pick Up 4 Review Buttons 396 x Ring Intercom Always On Off 377 x Ring Tone Selection 398 Routing Off 304 x Station Speed Dial 382 x Station Speed Dial Programming 383 x System Forward Enable 352 x System Forward Disable 353 x System Forward On Off 354 x System Speed Dial 381 x Switch Keymap 399 x Transfer To Hold 346 x Transfer ...

Page 104: ...p 399 Models 8664 8665 and 8668 The Model 8664 8665 and 8668 wireless IP phones operate in ITP mode However they do not support the following ITP features feature code Automatic Intercom Access On Off 361 Automatic Line Access On Off 360 Background Music On Off 313 Change Language 301 Group Listen 312 Handsfree On Off 319 Headset On Headset Off Headset On Off 315 316 317 LCD Contrast Control 303 P...

Page 105: ...in Europe Displays the version and date of the call processing software Displays the firmware version on the phone Table 12 Feature Codes with Different Meanings for ITP and SIP Modes FEATURE NAME FEATURE CODE ITP MODE SIP MODE Table 13 Flashing Light Indicators for IP and Multi Protocol Phones BUTTON STEADY 0 IPM SLOW 30 IPM MEDIUM 120 IPM FAST 240 IPM FLUTTER 60 960 IPM ANSWER Models 8620 and 86...

Page 106: ...o grammed phone is in DND The pro grammed phone has a call ringing in Continuous flutter indi cates that the pro grammed phone was left off hook MSG Phone is in alphanu meric mode Message is waiting MUTE Micro phone is muted SPEAKER Speaker phone is on or ready for use Or endpoint program ming is in progress Model 8600 Intercom recall con ference camped on or trans ferred call is ringing in SPEED ...

Page 107: ...ton TRUNK Trunk is in use at another endpoint in a confer ence at your end point or it is unplugged Trunk is in use at your endpoint Trunk is recalling from hold or transfer Trunk is ring ing in camped on waiting or in busy trunk callback queue to your end point Trunk is on hold Table 13 Flashing Light Indicators for IP and Multi Protocol Phones Continued BUTTON STEADY 0 IPM SLOW 30 IPM MEDIUM 120...

Page 108: ...memory is needed 8690 only Personal Computer Memory Card International Association PCMCIA Port Allows you to connect a PCMCIA memory card if additional memory is needed 8690 only Universal Serial Bus USB Client Port Connects the endpoint to a host computer running ActiveSync 8690 only USB Host Port Allows you to connect a keyboard mouse or other USB device to your endpoint 8690 only CAUTION Possib...

Page 109: ...pport the Off Hook Voice Announce OHVA feature Cannot use a PCDPM or MDPM Refer to Digital Phone Data Port Modules on page 106 Do not support full DSS BLF units Do not support Desktop Open Architecture Interface OAI applications Do not support the Agent Help Record A Call and Station Monitor features while using P2P audio Refer to System Features on page 111 Peer to Peer Audio for IP and SIP Phone...

Page 110: ...point to be inoperable and unrecoverable A Model 8620 8622 or 8662 phone with v2 0 0 or later firmware uses a TFTP server to update a crucial internal boot code In any of the following situations the phone checks its configura tion file against a corresponding file on the TFTP server On startup On command On periodic timeout If the phone detects new parameters during this check it automatically in...

Page 111: ... phones are equipped with a six line LCD screens Refer to Figure 4 and Figure 5 Each line displays up to 16 characters The top two lines display standard call information and show the same displays as other display phones The remaining four lines display feature related menus that change with the function being performed by the phone intercom call outside call programming etc The lines have four m...

Page 112: ...o line displays that support 16 characters per line When the phone is not in use the display shows the extension number username time of day and date Other displays include reminder messages DND messages numbers dialed call sources elapsed time of calls current call costs error messages phone status programming messages etc The displayed information is described throughout the instructions in this...

Page 113: ...To aid in installation and troubleshooting procedures display phones show their identification for 5 seconds when power is turned on when the system is reset or when the phone line cord is first plugged in or removed and replaced The extension number and assigned username appear on the top line of the display and the node number and circuit number appear on the bottom line for example circuit 1 1 ...

Page 114: ...n number or can be programmed as an endpoint extension or System Speed Dial bin CNF Programmable Button 7 Conference 5 HOLD Programmable Button 8 Individual Hold 336 TRANSFER Programmable Button 9 Transfer to Ring 345 SYS SPD Programmable Button 10 System Speed Dial 381 REDIAL Programmable Button 11 Redial 380 PAGE Programmable Button 12 Page 7 QUEUE Programmable Button 13 Queue Request 6 MUSIC Pr...

Page 115: ...e phone is idle it can be used for adjusting volume in place of the Volume button Digital phones use the Volume button Mini DSS Button A Mini DSS button dials the associated extension number when pressed If assigned to a button with a lamp it will also show the status of the associ ated station Mini DSS buttons cannot be changed by the station user Feature Button Programmed with feature codes The ...

Page 116: ...ave one button access to calls ringing or holding at another phone It should be assigned to a button with a lamp so that the secondary extension button can show the call status If desired a phone can have several secondary extension buttons each associated with a different station For details refer to page 168 SPKR Button Used for turning the phone speaker or headset on and off Speed Dial Buttons ...

Page 117: ...on button during keymap programming Transient Call Indication on Call Answer This programmable endpoint flag deter mines whether the phone user will see a call display when answering a call by pressing the secondary extension button or reverse transferring the call If enabled the display will tell if the call was ringing recalling transferred or holding at the primary phone The secondary extension...

Page 118: ...bled in DB Programming Enabling this flag allows the phone to generate a tone that activates the headset before connecting to an incoming call In the default state the flag is disabled Models 8620 and 8660 IP phones and Models 8520 and 8560 digital phones are equipped with headset jacks on the back Plugging into the jack allows you to have the headset and the hand set connected at the same time Yo...

Page 119: ...hook enter the Headset Off feature code 316 or the Headset On Off feature code 317 The display shows HEADSET MODE OFF To disconnect the headset from all other Inter Tel phones 1 Unplug the headset cord from the base of the phone 2 Plug the coiled handset cord into the base of the phone 3 While on hook enter the Headset Off feature code 316 or the Headset On Off feature code 317 The display shows H...

Page 120: ...aker phones are unavailable the user will be forced into a monitor only mode The user will be able to hear the other party but will not be allowed to transmit to them In this mode the user s button will be lit and the display shows NO SPKRPHN AVAIL COME OFF HOOK Pressing the lit button will result in a burst of reorder tone lift the handset to speak Executive and Professional Display Speakerphones...

Page 121: ...ld and then taken off hold on an Executive or Professional Display phone it remains an enhanced speakerphone call For all other digital phones if the call is placed on hold the call is returned to standard speakerphone mode A station can only have one enhanced speakerphone call For example if an Executive or Pro fessional Display phone user makes an enhanced speakerphone call puts it on hold and e...

Page 122: ...ll or queue call back is ring ing in or camped on waiting Green LED Call is on hold Green LED CNF Conference is in progress Green LED Conference is recalling your station Green LED A confer ence party is on confer ence wait hold Green LED DND Your sta tion is in Do Not Disturb Red LED FWD Calls are being for warded Red LED HUNT GROUP All stations in Hunt Group are unavail able Red LED Hunt group h...

Page 123: ... flag gives the installer the option of having all red green phones and red only phones operate the same or allowing the red green phones to use the green LEDs If this flag is enabled the dual color phones will use both the red and green LEDs If it is disabled the phones will operate in red only mode like the phones without green LEDs In the default state the flag is disabled SPEAKER Speaker phone...

Page 124: ...CDPM and MDPM devices Single Line Endpoints Industry standard single line DTMF sets can be installed on the system and or used as an off premises extension OPX On premises single line circuits can be used for installing AC ring ing single line phones playback devices and other single line devices The single line sets are connected to Single Line Adapter SLA circuits which are in turn connected to ...

Page 125: ...nd IC extension of the calling party This feature allows the single line endpoint to use the Caller ID information to perform certain functions This feature is supported by single line endpoints including endpoints and fax machines con nected to an IP SLA or SLA single line port The single line endpoint connected to the single Table 17 Ring Cadences for Single Line Endpoints SINGLE LINE ENDPOINT C...

Page 126: ...load ing docks etc Mini DSS Model 8416 The IP Model 8660 and digital Model 8560 support the Mini Direct Station Select Mini DSS Unit which provides 16 programmable buttons that allow the user typically an attendant to monitor up to 16 extensions The unit attaches directly to the Model 8660 phone and does not require any peripheral equipment SMDR and error message recording output devices Output de...

Page 127: ...ation about multi protocol endpoints not covered in this guide refer to the Multi Protocol Endpoints Supported Features Buttons and LED Indications document part no 835 2840 For detailed troubleshooting information including troubleshooting tables for SIP and IP endpoints refer to the latest version of the Inter Tel CS 5200 5400 Communica tion Servers Installation and Maintenance Manual part no 58...

Page 128: ......

Page 129: ...ant Phones 132 Network and Local Primary Attendants 132 One Attendant or Multiple Attendant Operation 132 Attendant Recall 133 Hunt Groups 134 Hunt Group Call Distribution 134 Hunt Group Call Processing 135 Hunt Groups and Call Forwarding 136 Hunt Group Remove Replace and Do Not Disturb 136 UCD Hunt Groups 137 Announcement and Overflow Stations 137 Voice Processing System Applications as Announcem...

Page 130: ...es 152 Caller ID DNIS and ANI 152 Inter Tel Endpoint Displays 152 Single Line Endpoint Displays 154 Outgoing Access Allowed Answer and Ring In Assignments 154 Answer Feature Code 155 Automatic Route Selection ARS 155 Basic Rate Module BRM S 157 Toll Restriction 157 Class of Service 158 Emergency Call 160 Emergency Outgoing Access Lists 162 Ten Emergency Numbers 162 Calling Party Number 162 Day and...

Page 131: ...175 Change Language Feature Code 175 Intercom Calls 175 Programming for Private Intercom Calls 175 Ring Intercom Always 175 Handsfree Enable Disable 176 Endpoint To Endpoint Calling 176 Receiving Intercom Calls 176 Placing Intercom Calls 177 Intercom Camp On and Queue Callback 178 Camp On 178 Busy Endpoint Callback Queue 179 Station to Station Messages 180 Leaving Messages 181 Silent Messages 181 ...

Page 132: ...em Hold 194 Consultation Hold 195 Hold Recall 195 Microphone Mute 195 Call Waiting 196 Call Transfer 197 Feature Codes 197 Transferring Conference Calls 197 Transfer to a System Forward 197 Transfers and Outside Calls 197 Transfer to Connect Endpoint Flag 198 Transfer to Ring 198 Transfer to Hold 199 Transfer Recalls 199 Call Screening 200 Reverse Transfer 201 Conference Calls 202 Placing a Confer...

Page 133: ...Center 219 Forward to an Attendant 219 Forward to Voice Mail 219 How to Forward Calls to an Extension or Outside Number 219 Speed Dial 221 System Speed Dial 221 Viewing System Speed Dial Numbers 222 Dialing System Speed Dial Numbers 222 Station Speed Dial 223 Programming Station Speed Dial Numbers and Names 223 Viewing Station Speed Dial Numbers 226 Dialing Station Speed Dial Numbers 226 Intercom ...

Page 134: ...Cost Accounting 245 For Estimating Purposes Only 245 Multicative Factor Adjustment 246 Station Message Detail Recording 246 System Error Message Print 249 Power Fail Bypass Capability 252 Customized System Programming Reports 252 Audio Diagnostics 252 Audio Problems 253 Specifying Audio Direction 253 Using Record A Call for Diagnostics 253 Collecting Audio Diagnostics Data 253 Using the Audio Diag...

Page 135: ...ures and general call processing features Attendant Features This section explains the special Attendant only features and use of the Mini DSS Unit Administrator Features This section explains the special Administrator only features Record Keeping and Maintenance Features For record keeping purposes the system offers station message detail recording SMDR A system error reporting feature pro vides ...

Page 136: ...as a dial pad digit is pressed the digit is recognized by the system There is a system wide option called SPCL Key Required for Feature Code Entry that if enabled requires Inter Tel endpoint users to always press the Special button before entering a feature code Regardless of programming if an Inter Tel endpoint user presses the Special button while on hook the display shows ENTER FEATURE CODE and...

Page 137: ...way trunks gateways and appropri ate programming to reach their local emergency responders Outgoing Call 8 Selects an outgoing trunk according to the pro grammed outgoing access mode for that end point Inter Tel endpoints use the OUTGOING button or a Call button Table 19 Endpoint Feature Code Definitions FEATURE NAME CODE DEFINITION Account Code All Calls Follow ing 391 Allows the endpoint user to...

Page 138: ...ic IC Access On Off 361 Not used on single line endpoints Allows the endpoint user to determine how ringing inter com calls will be answered simply by lifting the handset automatic answer or by lifting the handset and pressing the IC button or a Call button if there is no IC button Automatic Trunk Answer 350 Using this feature code endpoint users with allowed answer can pick up trunks that are rin...

Page 139: ...ntercom always and queue requests restores handsfree mode pages hunt group calls and system forwarding and returns end point volumes to default values Directories 307 Display endpoints Only Allows display end point users to search for extension numbers or System Speed Dial numbers The number can then be dialed if desired Display Outside Party Name On Off 379 Display endpoints Only When the endpoin...

Page 140: ...nversation over the end point speaker while in handset or headset mode Handsfree On Off 319 Not used on single line endpoints Disables enables the endpoint s handsfree intercom answering Incoming intercom calls ring as pri vate calls if handsfree answering is disabled Headset Enable Headset Disable Headset On Off 315 316 317 Not used on single line endpoints The enable code signals the system that...

Page 141: ...ting indication at a endpoint without first placing an intercom call Mute On Off 314 Not used on single line endpoints Turns the microphone on or off during a call If muted the endpoint user can hear the other party but the party cannot hear the endpoint user Inter Tel endpoints can also use the MUTE button Page 7 When followed by a paging zone code 0 9 or 0 49 it allows announcements to be made t...

Page 142: ...t Ringing Call fea ture does not require any premium features Reminder Message Reminder Message Cancel 305 306 Not used on single line endpoints The end point user can set reminder messages that signal the endpoint at specific times Or the user can cancel all reminder messages for the endpoint Remote Programming 359 Allows a user to place an endpoint in DND mode forward the endpoint s calls or cha...

Page 143: ...orward Enable System Forward Disable System Forward On Off 352 353 354 Enables or disables the database pro grammed System Forwarding feature for this endpoint The on off feature code can be used to toggle the feature on or off System Speed Dial 381 Dials one of the 1000 System Speed Dial phone numbers when followed by a location code 000 999 Also used for reviewing Sys tem Speed Dial numbers Tran...

Page 144: ...ith the assigned extension num ber of the modem Modem Reset 9869 Resets the internal modem used when the modem fails to answer an incoming call or to synchronize with an external modem CAUTION Database corruption could occur if the modem is reset during a database programming session Inter Tel recom mends that you assign the modem exten sion to a Speed Dial button Night Ring On Off 9860 Places sys...

Page 145: ...nel Compression Statistics 9981 9181 Dumps various statistics related to the Data base Programming compression algorithm This feature should be used only when directed to do so by Inter Tel personnel Diagnostic ASAI Snoop Off 9926 9126 This feature code turns off the ASAI output to Message Print ASAI is the protocol the sys tem uses to talk to Database Programming and the AVDAP Turning this featur...

Page 146: ...d down does not mean that the node is completely down it simply means the node is unreachable For Example If all nodes are up the display shows ALL NODES ARE UP X The X represents the total number of the nodes If node 3 and 5 of a 5 node network are down the display shows NODES DOWN 2 3 5 Diagnostic Dump System Diagnostics 9933 9133 Allow a System Administrator to dump system diagnostic informatio...

Page 147: ... used in Beta or Production software Diagnostic Minor Reset 9964 9164 This is used by Inter Tel software developers and cannot be used in Beta or Production software Diagnostic Network Freeze Zone System Histories Diagnostic Network Unfreeze Zone System Histories 9939 9139 9989 9189 The system fault history for any freeze zone in the network can be halted frozen or re enabled using these feature c...

Page 148: ... of the endpoint if it is in SIP mode Diagnostic SIP View 9987 9187 Allows the user to change the system wide SIP output value Options include No Output Headers and Full Output Diagnostic Spare 1 3 9910 9912 9110 9112 This is used by Inter Tel software developers and cannot be used in Beta or Production software Diagnostic System History 9974 9174 This is used by Inter Tel software developers and ...

Page 149: ...numbers are assigned as follows Table 22 Default Extension Numbers FUNCTION NUMBER Attendant 0 Endpoints 1000 1999 Hunt groups 1 75 2000 2074 or 2000 2299 Voice Processing System Applications 2500 2999 Page Zones 9600 9609 or 9600 9649 Used only for program ming a feature button to select a page zone External Page Ports 91000 91003 Individual Trunks 94000 95999 Determined by the bay and device num...

Page 150: ...ications Solutions platform is installed in a net work two types of primary Attendants are possible Node Attendants There can be a primary Attendant for each node Network Primary Attendant A network primary Attendant can be programmed on each node Typically one Network Primary Attendant is shared by all of the nodes When the network needs to direct a call to an Attendant it attempts to direct the ...

Page 151: ... Attendant can disconnect the call or allow it to continue If the callers hang up before the Attendant receives the recall the system may not have disconnected the trunks because a disconnect was not received from the central office The Attendant must disconnect the call When a recall rings at the Attendant s phone a Call or individual trunk button flashes at the medium rate If the Attendant has c...

Page 152: ...nabled this feature requeues a call to the front of the Camp On queue for the HG the call came from It allows a calling party to immediately return to the front of the HG queue if the assigned agent station goes into Do Not Disturb DND mode If the flag is not enabled the calling party will continue to ring until the No Answer Advance timer expires or the agent removes DND from the station and answ...

Page 153: ...g that can disable the camp on tones for hunt group calls Endpoints with Hunt Group Remove enabled receive camp on tones and display If there is an individual trunk button associated with the trunk it shows ring flash Endpoints with Do Not Disturb enabled receive no camp on indications but if there is an individual trunk button associated with the trunk it shows ring flash The first endpoint that ...

Page 154: ...lot number Hunt groups can be assigned as message centers and or alternate message sources for individ ual endpoints Hunt Group Remove Replace and Do Not Disturb Hunt group members can temporarily stop hunt group calls from ringing at their endpoints by entering the Hunt Group Remove feature code as described below If an endpoint is assigned to more than one hunt group this halts calls from all hu...

Page 155: ...flow Stations Announcement and overflow stations are individual endpoints that receive unanswered calls when all of the hunt group endpoints are unavailable They are not usually included in the hunt group list Announcement and overflow stations can be separate endpoints or they can be the same endpoint Also each of the hunt groups can have the same announcement and overflow stations or they can be...

Page 156: ...sent to a voice processing system application and then transferred to a endpoint If the call is answered by an available hunt group endpoint while the overflow station is connected to the call the call will leave the overflow station The Overflow timer restarts each time the unanswered call leaves the endpoint at the overflow station An unanswered call will return to the overflow station each time...

Page 157: ...l destination and the system is unable to communicate with the voice processing system outside calls will not be sent to the announcement or overflow application They will continue to camp on to the hunt group UCD Hunt Group Priority List Some endpoints may be members of more than one UCD hunt group For this reason hunt groups are assigned a priority level The priority level determines which hunt ...

Page 158: ...upervisor attempts to monitor a non hunt group or an idle endpoint in the hunt group the system sends reorder tones and cancels the Endpoint Call Monitor fea ture Station monitoring requires conferencing circuits If resources are not available when a super visor attempts to monitor a endpoint the supervisor s display will show NO CNF CIRCUITS AVAILABLE and the monitor will not be allowed Multiple ...

Page 159: ...efore they can access any of the Barge In features barge in steal record or join and record Like the Station Monitor feature Barge In requires conferencing circuits If resources are not available when a supervisor attempts one of these features the system sends reorder tones and the supervisor sees NO CNF CIRCUITS AVAIL ABLE on the display A silent monitor call is rejected if A hunt group member o...

Page 160: ...ture code default is 385 On display endpoints the dis play shows MONITORING extension num ber While on a call enter the appropriate feature code or press the appropriate menu but ton to monitor or steal the call To stop recording the call Enter feature code 385 again or press the STOP RECORDING menu button To steal a call press the STEAL menu button or enter the Steal feature code default is 387 O...

Page 161: ...on or enter the specific feature code of the feature you want to terminate On display endpoints the display shows BARGE IN TERMINATED or SILENT MONITOR TERMINATED if you are silent monitoring at the time of termination ACD Hunt Groups Automatic Call Distribution ACD can be programmed to distribute hunt group calls to equal ize call time or call count among the available members If the System OAI E...

Page 162: ...nd log out to halt ACD hunt group calls An ACD hunt group can be pro grammed to circulate calls to agents in two ways Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number which he or she enters during the login procedure described below The hunt group calls are routed to logged in agents according to their Agent ID number instead of their endpoin...

Page 163: ...o Not Disturb will halt all ACD and non ACD hunt group calls The following diagram illustrates how the Agent ID is used to log in or log out Figure 8 ACD Hunt Group Agent Log In and Log Out There are three feature codes that can be used for logging in to and out of the ACD hunt groups ACD Agent Login ACD Agent Logout and ACD Agent Login Logout The first two perform only one operation The third Log...

Page 164: ...D hunt groups at once If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear reorder tones 3 The display shows AGENT LOGIN AGENT ID Then do one of the following To log in to ACD hunt group s using Agent IDs Enter your Agent ID The dis play shows AGENT LOGGED INTO ALL ACDS You are logged into only the ACD hunt group s that you requested in step 2 that use t...

Page 165: ...ng in calls and transfers The range of the ACD Wrap Up Duration timer is 1 to 65 535 seconds The default value is 15 seconds It is programmed individually for each ACD hunt group If an agent wants to terminate the wrap up mode before the timer expires he or she can use the following procedure To terminate ACD agent wrap up While on or off hook single line users must lift the handset enter the ACD ...

Page 166: ...up The system follows the priority list shown below to determine which call is picked up The system follows the hunt group list always beginning with the first endpoint on the list to check each endpoint in the hunt group and then the overflow endpoint for one type of call at a time If there is more than one call of the same type at the selected endpoint the call that was received by the endpoint ...

Page 167: ...ode that wants to have users login to the node spanning hunt group The ACD Hunt Groups premium feature is also required Because of this fact there are several cases that must be considered The following table shows the different displays and results for logging in to and out of ACD hunt groups with the different combina tions of the premium feature and the ACD Hunt Group enabled disabled Database ...

Page 168: ...he display will show the message NOT AN AGENT IN THIS ACD GROUP The ACD Wrap Up functions apply the following prioritization method for hunt groups with remote members The first criterion is priority level The hunt group with the highest priority gets the available agent first In the event of a tie in priority hunt groups located locally take priority over those located on remote nodes In cases wh...

Page 169: ...end Camp On Notifications to Members in DND flag is located under System Devices and Feature Codes Hunt Groups Local Hunt Group This flag indicates whether or not camp on burst tones are sent to hunt group members that are in DND or that are logged out When sent to display endpoints the display also indicates N CALLS WAITING FOR HUNT GROUP where N is the number of calls that are currently camped o...

Page 170: ...mber Then there is another star after the digits to signal the end of the DNIS infor mation ANI DNIS This is a two stage address service that provides both the caller s phone number and the dialed number It combines the ANI and the DNIS features described above Inter Tel Endpoint Displays Whether call information appears on the Inter Tel endpoint display and what information appears is determined ...

Page 171: ...owing TRNK GRP 1 RINGING IN However with the enhanced displays the system will attempt to display the name of the out side caller on line 1 and the number of the outside caller on line 2 When a CO call rings into the system the system uses the following criteria to determine the name that will appear on the display endpoints The criteria are listed from highest priority to lowest priority Display ...

Page 172: ... code programmed in the database When the user presses the button presses an idle Call button or enters the Outgoing Call feature code 8 the system automatically selects an outgoing trunk Allowed answer access to a particular trunk group permits the endpoint user to answer incoming calls on the trunks in that trunk group even if the endpoint does not have ring in assignment for that trunk group En...

Page 173: ...e direct access to trunks on other nodes ARS is the only way users can place calls using the other nodes trunks ARS is programmed using route groups and facility groups Route Groups A route group contains dialing patterns and facility groups The dialing patterns are used to determine the calls that will be routed through the route group For example the default dial pattern for Route Group 1 is N a...

Page 174: ...to the dialing pattern of the number that was dialed 2 Selects a facility group If all of the trunks are busy and the endpoint is enabled for ARS camp on the call will camp on to the facility group until a trunk is available 3 Checks for toll restrictions and outgoing access Before the number is modified by the facility group s dial rules the system checks the endpoint toll restrictions and outgo ...

Page 175: ...ze a trunk and the programmed emer gency number is dialed regardless of any endpoint or trunk group toll restrictions Automatic Route Selection ARS Calls placed using ARS except Emergency Call feature calls are always subject to toll restriction regardless of the selected trunk group s toll restriction programming Note that only the endpoint COS is checked the trunk group COS is not Network ARS Ca...

Page 176: ...s not enabled all System Speed Dial numbers are subject to toll restriction Because a condition may exist where a critical or life threatening situation needs to be reported using the Emergency Call feature code will override all toll restrictions and trunk access programming Note that if the trunk group is not subject to toll restriction neither the trunk group nor end point COS is checked unless...

Page 177: ...signating an area code as extended allows the programmer to determine which office codes up to 800 are allowed or restricted within that area code 03 Deny Operator Calls to operator numbers are restricted 04 Deny Toll Access Calls to numbers containing a toll string defaults to 1 are restricted 05 Deny International Calls to international numbers are restricted 06 Deny Equal Access Calls that begi...

Page 178: ...he call is routed to Route Group 1 c The call tries the first facility group in Route Group 1 d The trunk group or node trunk group validates the endpoint originating the emer gency call against the group s Emergency Day Night Outgoing Access List e If the call is denied it tries the next member in the facility group If each member denies the call the call tries the next facility group in Route Gr...

Page 179: ...acility group in Route Group 1 The trunk group or node trunk group does not validate the endpoint originating the emer gency call against the group s Emergency Day Night Outgoing Access List If no trunks are available the system tries the next member in the facility group If all of the members are unavailable the call will Camp On to Route Group 1 until a trunk is available The system will allow t...

Page 180: ...ontinue Like other feature codes the Emergency Call feature code can be changed from 911 or 999 to a different code if necessary An Emergency Number is blocked when no trunks or Emergency Numbers are programmed in the database or when all trunks in a trunk group are busy If the Emergency Call feature is programmed to use ARS Route Group 1 for local calls will be used even if its dial patterns are ...

Page 181: ... a Remote Site with an MGCP SIP Gateway When configured with an MGCP SIP Gateway the system can be programmed so that when an Emergency Number such as 911 or 999 is dialed from an IP endpoint the associated calling name and number not the system is sent to the emergency responder operators Inter Tel 5000 PSTN IP NETWORK IP Endpoint 911 Operator Located in Orange California Caller ID Display 714 28...

Page 182: ...f an Emergency Call phone number is dialed from an IP or SIP endpoint located at a remote site that is not equipped with a correctly configured gateway the call will be placed from the location where the system chassis is installed rather than from the loca tion where the emergency call is made In this situation emergency responders may be dispatched to the wrong location To minimize the risk of r...

Page 183: ...mine the number of times that a caller may unsuccessfully attempt to enter a security code and or dial an extension number If the user does not succeed within the determined number of attempts the call will be discon nected if the security code is invalid or transferred to the primary Attendant if the extension number is invalid Using DISA To use DISA 1 From a DTMF endpoint dial the phone number o...

Page 184: ...m call To change handsfree intercom voice and paging volume Adjust the volume while on an on hook speakerphone intercom call To change handset outside call voice volume Adjust the volume while on an off hook handset outside call To change handsfree outside call voice volume Adjust the volume while on an on hook speakerphone outside call To change headset intercom voice volume Model 8620 and 8660 e...

Page 185: ...e ACCEPT button to exit The selected tone will be heard when the end point rings unless ringing was disabled The display shows RING TYPE X SAVED Default Endpoint Identification on Display When a display endpoint is idle the extension number username time and date are displayed While on a call in Do Not Disturb or unconditionally forwarded other information appears on the display To redisplay the d...

Page 186: ...e codes as desired Default endpoint feature codes are shown on page 357 Up to 35 user programmable endpoint buttons can be programmed to enter any of the general feature codes Inter Tel display endpoints have a special key if the buttons are in the default state however it can be programmed to use any of the Forward feature codes When the but ton is pressed the display shows a menu of call forward...

Page 187: ...sired Speed Dial bin number 0 9 for endpoint 000 999 for system The display shows the current contents of that bin 5 To program a new number in a Station Speed Dial bin follow the instructions given on page 225 Administrators can use the procedures on page 45 to program System Speed Dial locations Standard Alternate Keymap Switching In Database Programming each Inter Tel endpoint is assigned a sta...

Page 188: ...ere is no button Automatic Access For All Calls The user can answer any ringing call by lifting the handset If no call is ringing the user hears intercom dial tone when the handset is lifted This is the way single line endpoints work When the system is in the default state all Inter Tel endpoints have this type of call access The selected option determines how all types of ringing intercom or outs...

Page 189: ...usic is not desired the system can be programmed for tick tones or silence on hold The Background Music feature uses the music source connected to the unit only In a network each node has its own music source s If a caller on Node 1 is holding for a user on Node 2 the caller hears the music on node 2 Note that if a caller is holding for a user on Node 1 and the call moves to Node 2 due to a transf...

Page 190: ...rectories the English Spanish characters are alpha betized before the Japanese characters Therefore Japanese names will be at the end of the list When programming a feature that requires a time and date an English Spanish endpoint user will enter the date in the order month day year and the time in the order time AM PM The Japanese endpoint user will enter the date as year month day and the time a...

Page 191: ...following page If programmed for the Secondary Language the voice prompts will be in the Secondary Language unless overridden By default all trunks are set for the Primary Lan guage Do Not Disturb and Reminder Messages The system has default Do Not Disturb and Reminder Messages in both languages The mes sages that use Japanese characters can be reprogrammed only through an Administrator s end poin...

Page 192: ...nouncement tree that offers callers a choice between languages For example The Call Routing Announcement application could have a greeting that says Thank you for calling For English prompts press 1 NIHONGO WA 2 WO OSHITE KUDA SAI for Japanese press 2 The digit translation for digit 1 would lead to an application that overrides the calling device s programming and uses only American English prompt...

Page 193: ... with message 02 the display would change from American English message 02 to Spanish message 02 Intercom Calls The intercom IC feature allows the user to place endpoint to endpoint calls that can be answered either in handsfree mode or in private or non handsfree mode A user that reaches a busy endpoint can camp on request callback queue or leave a message As described in this section other featu...

Page 194: ... you hear a double tone and a call announcement handsfree call and the Speaker button is lit respond handsfree or lift the handset Display endpoints show TO username to identify the source of the call If you hear repeating double tones private call lift the handset or press the Speaker or button to respond handsfree Display endpoints show INTER COM CALL FROM username to identify the source of the ...

Page 195: ...DE CALL If you would rather make an outside call press this button and refer to the instructions on page 186 Single line phones Lift the handset If the DTMF decoders are busy you hear silence Hang up and try again 2 Dial an extension number The number can be 0 for the Attendant an endpoint exten sion number or a hunt group pilot number Display endpoints show the number dialed If you dial too slowl...

Page 196: ...nt itself or with the endpoint s message center For details refer to page 180 Executive Display Professional Display and Model 8560 endpoint users can press the LEAVE MESSAGE or LEAVE VOICE MAIL menu button g If the called station is a busy endpoint and if all the necessary conditions for OHVA are enabled you can complete the call using the Off Hook Voice Announce feature For a complete explanatio...

Page 197: ...he queue is canceled If the endpoint is busy when called back the queue request is placed behind any other waiting queue requests Queue callbacks do not follow forwarding and are not blocked by Do Not Disturb mode To request a callback from a endpoint 1 Inter Tel endpoints When you hear a busy signal or Do Not Disturb signal a repeat ing signal of four fast tones and a pause when calling an extens...

Page 198: ...ing messages in each mailbox that left a message This is especially helpful at endpoints with multiple mailboxes For single line end points a system programming option can be enabled that sends six short message waiting tones when the user lifts the handset or presses the hookswitch Any endpoint voice processing system application hunt group or off node device can be des ignated as the message cen...

Page 199: ...an be placed while on or off hook without making an intercom call to the endpoint This method should be used by analog Voice Mail units To leave a silent message Executive Display Professional Display and Model 8660 or 8662 While on hook press the button Then press the LEAVE MESSAGE menu button The display shows LEAVE MESSAGE ON EXTENSION Enter the desired extension number The number is shown on t...

Page 200: ...EXT XXXX If desired you can answer or cancel a message while it is displayed as described below Answering Messages To answer messages at a display endpoint 1 When the desired message is displayed as described above press the button or the REPLY menu button while on or off hook Depending on how the message was left an intercom call is placed to the endpoint that left the message or to your message ...

Page 201: ...ss the asterisk button or the DELETE menu button The message is canceled 2 If the button continues to flash there is another message The display shows the next message Either respond to it or cancel it To cancel a message without answering at a single line endpoint or without displaying messages at an Inter Tel endpoint 1 If you receive message waiting indications enter the Cancel Current Message ...

Page 202: ...dary voice path circuitry By default OHVA is disabled at the station level Mini DSS equipped digital display phones can be programmed to override the Camp On and OHVA Screening timers and make Immediate OHVA calls This is a useful option for Attendant stations Any combination of OHVA enabled and disabled stations is available through database pro gramming For example all Attendants may be programm...

Page 203: ...al call remains connected on the handset If you press while speaking to the caller on the speakerphone the handset microphone will be muted and the caller on the handset will not hear you or the OHVA caller Press again to enable the handset 2 To terminate the OHVA call Press the lit Speaker button or have the OHVA caller hang up If you terminate the original call by hanging up the handset you rema...

Page 204: ...w The associated individual trunk or Call button flashes slowly If on hook the Speaker button is lit Model 8660 or 8662 Press the OUTGOING menu button Any Inter Tel endpoint Select a trunk using one of the following methods Press an individual trunk button for direct access Enter a trunk group access code 92001 92208 or press a trunk group button This selects a trunk in the chosen trunk group If t...

Page 205: ... individual trunk or Call button flashes slowly Repeating reorder tones You are restricted from the trunk group chosen choose another trunk group Or you are restricted to using ARS only try again using ARS see page 187 The display shows OUTGOING ACCESS DENIED 4 After dialing the call you can place it on hold transfer it set up a conference enter optional account codes etc as described in this manu...

Page 206: ... the fast rate A call is ringing in Lift the handset and or press the flashing individual trunk button flashing Call button or button Model 8660 or 8662 phone users who have a programmed Voice Mail extension can press the SEND TO V MAIL menu button to transfer the call to Voice Mail The individual trunk or Call button flashes slowly during the call Display endpoints show trunk name RINGING IN Inte...

Page 207: ...ows an Inter Tel endpoint user to transmit a conversation over the endpoint speaker while in handset or headset mode This allows other people in the room to lis ten to the conversation However the endpoint microphone remains disabled so that only the headset or handset user can speak This feature cannot be used on a handsfree call The user must be on a call using the handset or a headset before en...

Page 208: ...ou can request a queue callback and hang up until the system signals your endpoint that a trunk in the trunk group is available Each endpoint can place only one queue request at a time If a second request is made the first request is canceled and replaced by the second request A user cannot queue onto busy resources on another node Queue callbacks must be answered before the Queue Callback timer e...

Page 209: ...unt codes in the database the call is allowed If the code does not match the call is blocked Endpoints with this account code type can not forward calls to outside phone numbers Forced All Calls Non Validated With this account code type the user must enter an account code before placing an outside call The code is not checked against any lists and the call is allowed as soon as the code is entered...

Page 210: ...in programming If entered optional account codes are printed in the SMDR report for that call in place of standard or forced account codes that may have been used To enter an optional account code after selecting a trunk or while on an outside call 1 Inter Tel endpoints Press the Special button and enter the Optional Account Code fea ture code 390 Display endpoints show ENTER ACCT CODE The outside...

Page 211: ... phones Lift the handset and enter the Account Code For All Calls Follow ing feature code 391 2 If on hook lift and replace the handset or press to exit If off hook hang up Placing Calls On Hold There are several ways to place intercom and outside calls on hold While on hold the caller hears music if equipped There are three hold applications in the system Individual Hold places the call on hold a...

Page 212: ...et and or press the fluttering button for intercom calls or the Call button or individual trunk button or the button for outside calls Single line endpoints Lift the handset and enter Individual Hold feature code 336 System Hold To place an outside call on system hold Inter Tel endpoints only 1 While on a call press the Special button and enter the System Hold feature code 335 You hear intercom di...

Page 213: ...button to re enable the microphone If you receive an Off Hook Voice Announce call refer to page 184 you can press the button while speaking to the OHVA caller to mute the handset microphone The caller on the handset will not hear you or the OHVA caller When you press again the handset microphone is re enabled You cannot mute the microphone on your phone while your call is on hold at another phone ...

Page 214: ...l on hold press the Hold button or press the Special button and enter the Individual Hold feature code 336 The Call button individual trunk button or button flutters unless an intercom call is camped on in which case the button flashes rapidly until the camped on call is picked up then the button flutters Answer the waiting call by pressing the flashing Call button individual trunk button or butto...

Page 215: ...ansferred to another end point and placed on hold using this feature Transferring Conference Calls An established conference can be transferred to an endpoint While the transfer is taking place the parties in the conference remain connected to each other and may converse The transfer will appear at the destination endpoint in the same manner as any other transferred call along with a CONFERENCE TF...

Page 216: ...it Call button trunk button or button Inter Tel endpoint or hook flash twice single line endpoint OR Dial the desired extension number or press a Speed Dial button the VOICE MAIL menu button or the MESSAGE CENTER menu button Model 8660 or 8662 users can use the Directory feature by pressing the IC DIRECTORY menu button The number can be an endpoint extension number for the Attendant a hunt group p...

Page 217: ...g up to complete the transfer To pick up a call that was transferred to Hold If a call was transferred to Hold at your endpoint Inter Tel endpoints When your button a Call button or individual trunk but ton is fluttering lift the handset and or press the fluttering button or the but ton for an outside call You are connected to the caller Single line endpoints Lift the handset and enter the Individ...

Page 218: ... on another node However the node where the voice processing system is connected must have an off node device programmed for the destination extension and access to the remote node Receiving an Announced Or Screened Transferred Call Depending on the Transfer Method programmed for your mailbox or extension ID one of the following will occur when you receive a call transfer from Automated Attendant ...

Page 219: ...n be picked up at any other endpoint Users can enter the Reverse Transfer feature code 4 and dial a hunt group s pilot number to pick up a call that is ringing in to the hunt group s pilot number or to any endpoint within that hunt group See page 148 for details about the Group Call Pick Up feature There is a programmable endpoint flag called Transient Call Indication On Call Answer that determine...

Page 220: ... added to the conference circuit already allocated This conference is still restricted to the four party limit If the party who adds the new member is not on the originating party s node a new con ference circuit is allocated from the second node Because this allows more than four parties in a conference users should be warned that voice levels can be degraded as more parties are added to the conf...

Page 221: ...maximum allowed number has been reached 4 Connect all waiting parties in the conference To connect all waiting parties in the conference with an endpoint that has menu buttons Press the CONNECT TO CONFERENCE menu button All parties are connected The display shows CNF IN PROGRESS The CNF button and a Call button flash slowly Use the following menu buttons HOLD Press this button to place the confere...

Page 222: ... 1 3 again Exiting a Conference There are several options for leaving the conference Exit the conference by hanging up The other parties remain connected only if at least one is the endpoint of an inside party You cannot return to the conference If there are no inside party endpoints remaining in the conference it is disconnected Leave the conference and allow the outside parties to remain connect...

Page 223: ...or enter the Individual Hold feature code 336 You can then return to each party individually by pressing the associated Call or button To end the conference and put all parties on hold any inside party with a single line end point During the conference hookflash and hang up The parties are still connected in a con ference To place the parties on individual hold Lift the handset and enter the Indiv...

Page 224: ...on transfer hold Ringing ring in recall or camp on conference Conference on hold Active conference To place the conference on hold any inside party during a conference call with an Inter Tel endpoint Press the Hold button or press the Special button and enter the Individual Hold feature code 336 The conferenced parties remain connected The call and buttons flutter To place the conference on hold a...

Page 225: ...rent mailbox If the user chooses to not enter a mailbox number the system automatically selects the default mailbox In a network setting the Record A Call destination does not have to be on the same node as the endpoint but the voice processing system must be programmed with a mailbox for that endpoint When the requesting user hangs up all parties are automatically disconnected If all parties on t...

Page 226: ...ENTER MAILBOX NUMBER If you do not enter a mailbox number and you have a default Record A Call mailbox the system will automatically select your default mailbox If you do not have a default mailbox the feature will time out or can be canceled by pressing or ACCEPT 3 You hear a confirmation tone when the Record A Call feature is activated The display shows RECORD A CALL IN PROGRESS 4 To turn off Re...

Page 227: ...Help Reject feature code 376 The call appears under the button or a Call button if there is no button Non Display endpoints and single line endpoints The Agent Help Request private call rings just as any private intercom call would there is no way to distinguish it If the Agent Help Extension is an extension list or hunt group the private call circulates as usual until it is answered If an Agent H...

Page 228: ...equesting user will hear reorder tones after entering the Agent Help feature code or entering the desired extension number The Agent Help request will not follow the forward or any programmed system forwarding If the user who enters the Agent Help feature code is on a four party conference call the system will send reorder tones to signal that the Agent Help Extension cannot be added There can be ...

Page 229: ...do one of the following To accept the call Answer as usual or press the ANSWER menu button You hear the Agent Help Tone if enabled Your display shows AGENT HELP IN PROGRESS To reject the call Enter the Agent Help Reject feature code 376 or press the REJECT HELP menu button You hear confirmation tone To place your endpoint in Do Not Disturb to block the call Enter the Do Not Disturb feature code 37...

Page 230: ...warded call but can reverse transfer it from the forwarding point Day mode night mode status The system day night mode is used to determine if a forwarding path is taken Either day mode night mode or both may be specified For an example refer to the diagram below In the example the principal station user wants direct ring in or transferred calls to ring at his or her endpoint during day mode The p...

Page 231: ...ext forwarding point The No Answer Advance timer determines how long the call will ring at each hunt group endpoint as usual If all endpoints in a hunt group forwarding point have Do Not Disturb or hunt group remove enabled the call will camp on until the System Forwarding Advance timer expires The call will then be sent to the next forwarding point Handsfree Announce System Forward Option When a ...

Page 232: ...for warded call will ring at the forward destination until it is answered or the System Forward Advance timer expires then the call moves on to the next forwarding point FWD PRINCIPAL STATION USING BOTH SYSTEM AND MANUAL CALL FORWARD Principal Station SYSTEM FORWARD Manual Forward Destination MANUAL FORWARD 1st System Forwarding Point 2nd System Forwarding Point Unanswered calls at the Principal S...

Page 233: ...ginally intended to receive the call will ring even if the endpoint is in Do Not Disturb FORWARDING POINT FORWARDED TO VOICE PROCESSING SYSTEM Principal Station SYSTEM FORWARD Manual Forward Destination MANUAL FORWARD 1st System Forwarding Point 2nd System Forwarding Point System forwarded calls from Principal Station will be sent here if not answered at 1st Forwarding Point Voice Processing Unit ...

Page 234: ...the type of call as shown in Table 28 Table 28 Final Destinations for Types of Calls TYPE OF CALL ALL FWD POINTS BUSY OR DO NOT ANSWER ALL FWD POINTS IN DO NOT DISTURB Intercom Rings at the last forwarding point until it is answered or the caller hangs up Call never leaves the principal end point Call routing ring in except DISA Rings at last forwarding point until it is answered or caller hangs u...

Page 235: ...ll is placed to the forwarding endpoint For example if two users forward their calls to each other using the Forward If Busy feature the system accepts the requests How ever if a call rings in while both endpoints are busy the forwards create an illegal loop In this case the call camps on to the called endpoint and that endpoint s display shows INVALID FORWARD PATH If more than one endpoint has ri...

Page 236: ...key is pressed the Inter Tel endpoint will operate the same as any other Inter Tel endpoint Any Inter Tel endpoint user can make any user programmable button a button that uses one of the forwarding feature codes 355 358 Refer to the procedures on page 168 for pro gramming user programmable buttons A user programmed button is lit only when the endpoint is programmed for the call forwarding conditi...

Page 237: ...f the message center Forward to an Attendant Endpoint users can forward calls to their Attendant by pressing the button and then or by entering a Call Forwarding feature code and dialing Forward to Voice Mail If an endpoint is forwarded to Voice Mail or if the message center is a Voice Mail hunt group the user s mailbox number is automatically dialed when the Voice Mail unit answers the for warded...

Page 238: ...button or trunk button The display shows ENTER PHONE Dial the desired phone number Executive Display Professional Display and Model 8560 endpoint users only Press the OUTSIDE PHONE menu button The dis play shows ENTER PHONE Dial speed dial or redial the desired phone num ber or press the OUTSIDE DIR menu button to look up and select a number 4 Inter Tel endpoints If off hook hang up You hear a pro...

Page 239: ...he System Directory feature on page 227 and Caller ID on page 152 Each node in a network has its own System Speed Dial numbers System Speed Dial numbers can be used only on the node where they are programmed To keep System Speed Dial numbers confidential some or all can be programmed as non dis play numbers Non display numbers can be used by any endpoint user but are displayed only on the programm...

Page 240: ...to terminate this feature 5 To automatically select a trunk and dial the displayed number press Dialing System Speed Dial Numbers To dial System Speed Dial numbers at an Inter Tel endpoint 1 If desired lift the handset and select an outgoing trunk You may skip this step 2 Press or enter the System Speed Dial feature code 381 The display shows REVIEW SYS SPEED 000 999 Non display endpoint users hea...

Page 241: ...und to always speed dial private intercom calls to the endpoint Or a 4 may be entered before an endpoint extension number or hunt group pilot number to reverse transfer pick up calls from that endpoint or hunt group If either of these options is used normal handsfree intercom calls cannot be placed using that Station Speed Dial location or Speed Dial button and the Speed Dial button will not show ...

Page 242: ... described on Programming in Alphanumeric Mode on page 237 Refer to the chart on the following page Then press or ACCEPT If you make a mistake use the button to back up and erase existing characters or the CLEAR button to erase the whole entry To erase the current name and leave it blank Press CLEAR or press repeatedly until the name is erased Then press or ACCEPT To leave the name the same Press ...

Page 243: ... press the Special button once for an asterisk twice for a pound three times for a hookflash or four times for a pause You can enter more than one or hookflash in a row by pressing the button to move to the next character not necessary after pauses If you make a mistake press to back up and erase or press or CANCEL to leave the number unchanged then start over at step 1 To erase an existing number...

Page 244: ...ed number and name 2 After viewing the number press the Speaker button or to exit or wait for the display to return to date and time To view the stored numbers and names on a display endpoint 1 While on hook enter the Program Station Speed Dial feature code 383 The display shows PROGRAM STN SPD 0 9 OR SCROLL Do one of the following Use a location code Dial the desired Speed Dial location code 0 9 ...

Page 245: ...ercom Speed Dial and Feature Code Directories The Directory feature enables display endpoint users to look up intercom extension numbers and usernames System Speed Dial numbers and names or system feature codes Once the desired information has been displayed the user may automatically dial the number store the number in a Station Speed Dial location select a different number name terminate the dir...

Page 246: ...ormation is reprogrammed The outside directory is updated whenever a System Speed Dial number or name is reprogrammed Only Administrator phones can view administrator feature codes using the directory If the Diagnostics Mode feature is enabled the diagnostic feature codes can also be viewed Use the following table as a guide for your entries using the keypad buttons Table 30 Using the Dialpad to L...

Page 247: ...r press to change to alphanu meric mode and then press to begin the search b In alphanumeric mode button lit Press the dialpad buttons to enter the desired characters Refer to the chart above Press once to advance or twice to leave a space Press to backspace Press or the SEARCH menu button to begin the search The closest match will be displayed Executive Dis play Professional Display and Model 856...

Page 248: ...nated as a House Phone The number dialed by the House Phone is determined by the station s Speed Dial program ming The number programmed through the database or in Station Speed Dial location 0 is automatically dialed during day mode and the number in location 1 is dialed during night mode This number can be either an extension number or an outside phone number If it is an outside number it must b...

Page 249: ...work differently depending on the station status when it is used as shown in Individual endpoint programming determines the mode of the Redial feature either Last Number Dialed or Last Number Saved The Redial fea ture code 380 performs the Redial function and is programmed under the button Table 31 House Phone Mode Interactions SITUATION DAY NIGHT NUMBER NORMAL MODE RESTRICTED MODE House phone use...

Page 250: ...ing the same trunk access code as used to place last outside call and the last phone number is dialed Intercom dial tone on or off hook Saves the last trunk access code and phone number that was dialed A trunk is selected using the same trunk access code as used to place last outside call and the last phone number is dialed On an intercom call Releases the current call seizes a trunk using the sav...

Page 251: ...eature pro vides these options in addition to the currently available options which allow the station user to redirect calls to Voice Mail or Do Not Disturb The Redirect Ringing Call feature does not require premium features Some specific aspects of this feature are described below If the user has an Executive Display Professional Display or Model 8560 endpoint the display will show a call menu op...

Page 252: ...onnected to endpoint speaker leads is interrupted for pages If a trunk in a paging zone is unplugged the page cannot be completed If desired Inter Tel endpoint users can program feature buttons to select the paging zones 0 9 or 0 49 using paging access codes 9600 9609 or 9600 9649 The Page timer limits the length of pages If it is set to 0 pages are unlimited in length To make a page 1 Lift the ha...

Page 253: ...n If desired individual phones can be prevented from using Do Not Disturb by disabling the Do Not Disturb option in the database If a hunt group station is in Do Not Disturb calls to the user s hunt group do not cause the phone to ring but the individual trunk button will flash if all other stations in the hunt group are busy forwarded have hunt group remove enabled or are in Do Not Disturb Hunt g...

Page 254: ...ge 02 The second line of the message can be customized with a numeric alphanumeric message of up to 16 characters English Spanish and or Japanese characters The customized message is entered as described below When entering a customized Do Not Disturb message you can press the button or USE ALPHA MODE USE NUMERIC MODE menu button to switch back and forth between alphanumeric and numeric mode In nu...

Page 255: ...t Dis turb feature code 370 or Do Not Disturb On Off feature code 372 Display end points show SELECT DND MESSAGE 01 20 2 Single line endpoints Lift the handset and enter the Do Not Disturb feature code 370 or the Do Not Disturb On Off feature code 372 You hear a progress tone 3 To select message 01 DO NOT DISTURB Inter Tel endpoints Press the Speaker button or lift and replace the handset The butt...

Page 256: ... and time appear on the second line if there is no customized message Single line endpoints Hang up To cancel Do Not Disturb Model 8660 or 8662 While on hook press the lit button The button goes off and the display shows DO NOT DISTURB OFF Other Inter Tel endpoints While on hook press the lit button or enter the Cancel Do Not Disturb feature code 371 or Do Not Disturb On Off feature code 372 The b...

Page 257: ...nsion number of the endpoint The password can be changed by entering the Program Station Pass word feature code at the endpoint or when using the Remote Programming feature It can also be programmed through Individual Endpoint programming If the password is changed from an endpoint the user will be prompted for the old password then the new password and will be asked to verify the new password If ...

Page 258: ...ar a confirmation tone 7 Enter the new password again for verification followed by You hear a confirmation tone If you have a display it shows PASSWORD SAVED Outside callers will hear dial tone and endpoint return to the idle state Remote Do Not Disturb Programming To place a station in Do Not Disturb mode using the remote programming feature 1 If calling from an outside endpoint access the system...

Page 259: ...ode In numeric mode you can press the button to enter the stored characters You may chain Speed Dial and or redial numbers together a Hang up to complete the programming 6 To turn off Do Not Disturb Enter the Do Not Disturb Off feature code 371 The On Off feature code cannot be used in remote programming The call is automatically disconnected when the feature code is accepted If you entered an inv...

Page 260: ...ll is disconnected automatically If the forward destination is an outside number hang up to complete program ming If the station is not permitted to forward to the destination entered you will hear reorder tones and can try again If you hang up before entering a forward destination the programmed forward is canceled 6 To turn off Call Forward Enter 355 and then hang up instead of entering a destin...

Page 261: ...red for Inter Tel endpoint and single line users to use certain telephone company or PBX features The CO hookflash recall feature code sends a timed hookflash recall over the trunk when entered A hookflash recall restarts the call cost display and toll restriction plus it starts a new line in the SMDR printout However the call remains on the same Call button The Hookflash Recall feature can be ena...

Page 262: ...n user is determined by the station s pro grammed language That is if a station is programmed for Japanese the user will see only Jap anese messages when programing a reminder message To request reminder messages 1 While on hook enter the Reminder Message feature code 305 Display endpoints show SELECT REMINDER MSG 01 20 2 To select a specific message Enter the two digit message code 01 20 Display ...

Page 263: ... be cleared 2 To clear the message Remain on hook and press The display shows EXPIRED REMINDER MESSAGE CLEARED To cancel all of your reminder message requests While on hook enter the Cancel Reminder Message feature code 306 The display shows REMINDER MSGS CANCELED You cannot view or cancel individual mes sages Record Keeping and Maintenance Features The record keeping and maintenance features avai...

Page 264: ...ubject to toll restriction are classified as one of the following call types for call cost calculation call cost type is programmed in the database Free Local Toll Local Toll Long Distance Incoming Operator Network International Station Message Detail Recording Station Message Detail Recording SMDR is a system feature that provides a detailed record of outgoing and incoming calls The system record...

Page 265: ... digits equal access digits and or toll field digits appear in the SMDR printout As an example assume the following number was dialed 89 other system s trunk access code 10288 equal access code 1 toll field 602 area code 961 9000 seven digit number The following programming options can be used Suppress Absorbed Digits Absorbed digits on local or PBX lines will not appear in the report if this opti...

Page 266: ...output Figure 15 SMDR Report Format TYP EXT TRUNK DIALED DIGITS START ELAPSED COST ACCOUNT CODE XX XXXXXXXXXXX 28 characters HH MM HH MM SS XX XX XXXXXXXXXXXX TYP Call type abbreviations for If the Display O I for Operator and International Calls flag is disabled operator calls are displayed under OP and international calls are displayed under INT See page 5 305 for details about this flag EXT The...

Page 267: ...X based on the database information If cost exceeds 99 99 it is printed without the decimal point XXXXX If it exceeds 99999 is shown instead If there is no cost the field is blank ACCOUNT CODE This is a standard forced or optional account code up to 16 digits An optional account code overrides standard or forced account codes The field is blank if no account code was used System Error Message Prin...

Page 268: ...oubleshooting If a node s Message Print output port is a node the network sends Message Print records to the specified node You cannot select a node as the message print output port backup If Message Print output programming forms a loop the system will send the output to the node s backup Message Print port For example if the Message Print port on Node 1 routes to Node 2 and the Message Print por...

Page 269: ... The condition requires attention because it has affected or will affect system performance Realm This field does not appear for Alarm messages This two character field indi cates the realm responsible for the message The field will contain one of the following abbreviations DB indicates that the message applies to the system database These problems can often be fixed with appropriate database pro...

Page 270: ...io problems When the Audio Diagnostics feature is initiated users are prompted to answer questions about the audio problems by pressing specific dialpad buttons Based on those answers the system generates Alarm 128 on the Administrator endpoint For details refer to Managing System and Network Alarms on page 49 The Audio Diagnostics feature can be accessed when the endpoint is idle or when the user...

Page 271: ...g the audio problem the system prompts the user to choose the direction of the audio problem The following options are available ONLY I HEAR IT users with a 2 line display or a no display endpoint press ONLY THE OUTSIDE users with a 2 line display or a no display endpoint press WE BOTH HEAR IT users with a 2 line display or a no display endpoint press Using Record A Call for Diagnostics If the Rec...

Page 272: ...ss for ONLY OTHER PARTY Press for WE BOTH HEAR IT If the Record A Call feature is enabled for your endpoint the display shows WOULD YOU LIKE TO RECORD CALL 4 If the Record A Call feature is available you have the option of recording the call EITHER Press the desired menu button OR Press the dialpad button that corresponds to one of the following responses Press to record the call Press to continue...

Page 273: ...t be programmed as System Administrators Have a Voice Mailbox Have the ability to forward endpoint calls to a current location such as to a cell end point pager or home endpoint If the phantom device has a Voice Mailbox the extension appears in the Voice Mail directory and the system intercom IC directory Voice mail indications and endpoint silent messages are stored in the phantom device informat...

Page 274: ......

Page 275: ...l Requirements 263 Fax Card Requirements 263 Fax E mail Message Format 263 Automatic Speech Recognition 264 Call Routing Announcement 265 Automated Attendant Custom Audiotex Recordings 265 Call Screening 266 Digit Translation 266 Digit Translation Nodes 266 Directories 268 Locating a Name 269 Changing the First Last Name Search 269 Listening to the Next Previous Name 270 Accepting a Name 270 Reque...

Page 276: ...xes 280 Group Lists 281 Message Notification to Endpoints 281 Cascading Remote Message Notification 281 Primary and Alternate Notification 282 Message Flags 282 Retry Call Attempts 282 Notification Numbers 283 Subscriber Features 284 Unified Messaging 284 Version 2 2 Description 284 Level 1 285 Levels 2 and 3 287 Version 2 3 Description 287 Integrated Solution 287 Outlook Client Based Solution 290...

Page 277: ... after the recording the caller may then directly dial an endpoint extension number Voice Mail access number if there is no associated mailbox or hunt group pilot number Or the caller may use the directory to look up the desired extension The caller then has the following options Dial an endpoint extension number If an extension number is dialed the call is trans ferred to the selected endpoint If...

Page 278: ...busy Attendant could be forwarded to Automated Attendant using the Call Forward If Busy feature or system forwarding Calls could ring in directly to Automated Attendant application s extension number when the system is in day and or night mode Automated Attendant Recall Destination When an endpoint receives a call that has been routed through Automated Attendant the call is handled as a transferre...

Page 279: ... options include Announce Only The caller is asked to state his or her name Then the call is trans ferred to the associated extension number When the endpoint user answers the transfer the application plays the caller s name and completes the transfer Screened The caller is asked to state his or her name Then the call is transferred to the associated extension number When the endpoint user answers...

Page 280: ...lized using Database Program ming and Voice Mail features If an Extension ID has been created in Database Programming for an endpoint extension num ber either the principal owner of the extension or the Voice Mail Administrator must set up initialize the ID with a new password and record a name for use in the Extension Directory At default the extension ID password is the same as the extension num...

Page 281: ...tone detection will also be disabled if the caller performs an action that removes them from the Call Routing Announcement transferring to an extension transferring to a mailbox etc If the fax card is busy when an incoming fax call is received the call will be disconnected Fax E mail Requirements To send faxes to an e mail address using the Fax On Demand feature the Unified Messaging feature descr...

Page 282: ... time Pressing the dialpad digits will temporarily disable ASR for the current call Use the handset when issuing spoken commands Your endpoint s speaker can pick up background noise and other sounds which may cause the system to misinterpret a com mand If your endpoint has a display voice mail options are shown on the display If you don t hear the command word when the prompt is announced look at ...

Page 283: ...ulled back into the hunt group when a hunt group endpoint becomes available and answers the call However if the caller does not dial a valid digit translation option the call will be pulled back if a hunt group member answers Automated Attendant Custom Audiotex Recordings When accessed the Call Routing Announcement application will play a custom audiotex recording and then hang up CALL TO CALL ROU...

Page 284: ... Routing Announcement application A caller who listens to the Call Routing Announcement recording can dial the single digit location number to reach the designated des tination For example if the hunt group extension for a customer support group is programmed for digit 3 the recording should say something like For customer support press 3 The system provides a choice between Primary and Secondary ...

Page 285: ...To speak to a Sales representa tive press 2 CALLER DIALS 1 CALLER DIALS 2 CALLER DIALS 0 Transfer to Extension 2000 Sales Hunt Group Transfer to Operator Transfer to Operator Fax with that number is selected Selects Fax Document 1999 Product List Selects Fax Document 1998 Price List Selects Fax Document 1997 Training End Fax Selections System requests dialing infor mation and send fax then returns...

Page 286: ...s mail boxes and extension IDs callers will not hear the prompt that allows access to the directory However if the caller does try to access the directory if it is disabled he or she will be instructed that the selection is invalid and returned to the initial instructions Recorded names are added to the directories when the owner of the mailbox or extension ID has initialized the name If the mailb...

Page 287: ...en entered the caller presses to begin the search The Automated Attendant application plays the name that most closely matches the digit s that were entered If is pressed without entering any digits the caller will hear the first name in the directory If a user presses at any time while spelling a name the system will play a helpful prompt instructing the caller how to enter a name Display endpoin...

Page 288: ...extension IDs can be programmed as Private in Database Program ming A Private number is included in the directory and can be dialed by a caller who knows the number but the associated mailbox and extension number information are not available to the caller only the name is played Mailboxes and extension IDs can also be programmed as Unlisted That means that the num ber will not be included in the ...

Page 289: ...y will include only the mailbox number or extension ID number The ASR feature allows callers to search the directory and make calls to endpoints more effi ciently If ASR is disabled callers must use their dialpad to spell the name of the endpoint user department or group that they were searching for When ASR is enabled callers can search the directory by saying the name of the endpoint user and th...

Page 290: ...s played the caller says Yes or presses to select it If the caller is a subscriber using a display endpoint the names match ing the search are displayed and the caller can select a name by pressing the corresponding menu button If the system locates more than 10 matches the caller can either browse the list using the options mentioned above or filter the list by responding to the filtering questio...

Page 291: ...pad buttons to spell a name When prompted press the appropriate dialpad buttons to spell the name The number of times a button is pressed determines which character is entered as shown in the digit map table below When adjoining characters are under the same button press to advance to the next character For example 5666 66337777 enters Jones Outside caller search method Outside callers must use th...

Page 292: ...st access it from their e mail account Fax options include saving deleting and forwarding to another fax machine For detailed information about using standard voice mailboxes and advanced mailboxes with E mail Reader capabilities see the appropriate endpoint user guide Fax On Demand The Fax On Demand feature provides fax services to callers It is a specially programmed Call Routing Announcement ap...

Page 293: ...anceled the documents that were selected and accepted previously will still be sent Each time the caller accepts the documents and enters the dialing information the documents are prepared for transmittal They cannot be canceled after that point 10 The Message Notification Retrieval application places a call to the caller s fax machine as soon as a fax port is available unless one of the following...

Page 294: ...his information Record A Call If the voice processing system has a Record A Call application the users can enter a feature code to record ongoing calls in their designated Record A Call mailboxes Users can retrieve the recorded messages later just as they would any other mailbox message The Record A Call mailbox records the call as a Voice Mail message All parties will be included in the recording...

Page 295: ...all You can even send calls from one STAR application to another thereby chaining the applications to increase the number of available schedules A STAR application can contain up to 20 scheduling entries with the following fields Application This is the application call routing announcement Automated Atten dant etc that is used when the scheduling information applies to the incoming call Start Sto...

Page 296: ...morial Day Dec 25 comes before the range of dates Dec 24 Jan 4 so that the special holiday mes sage will be played on that day only Once a match is found the application corresponding to the matched entry is invoked If no match is found the application programmed in the Default Application field is used When programming the days and times be careful not to overlap For example if you place a date e...

Page 297: ...e system When endpoint users respond to mes sage indications left by Voice Mail they reach the Message notification Retrieval applica tion and are prompted only for their password Endpoint users and outside callers gain access to the Voice Mail application in the following ways By dialing the phone number or extension number assigned to the Voice Mail application By being transferred to Voice Mail...

Page 298: ...orized through database programming A Receive Only mailbox type may only listen to new messages save delete or recover them and access personal options This type of mailbox is restricted from recording and sending messages and has no access to remote messaging There can be only one Voice Mail Administrator The Voice Mail Administrator has all of the options a Standard mailbox subscriber has plus t...

Page 299: ...fication Endpoint This is usually the extension number that matches the mailbox number associated mailbox However a different number can be used for the mailbox s message notification endpoint non associated mailbox Associated When the extension number message notification number and mailbox number for an endpoint all match that endpoint user can forward calls to Voice Mail and have the call go di...

Page 300: ...ermined by the Maximum Number of Outgoing Calls flag It defaults to 2 but can be programmed to use all of the enabled voice processing system voice channels Message Flags When the mailbox is being programmed for remote notification message notification can be set to place the notification call when any message is received or only when priority messages are received This defaults to All Messages An...

Page 301: ...ager Dial String then disconnect the call The dial string should include any digits that the paging company requires when the call is answered the pager LCD number and the pager termination code if needed Also if desired the pager string can be programmed to show the num ber of the mailbox that placed the call and or the number of waiting messages in the mailbox If the call goes to a personal numb...

Page 302: ...ndpoint user guides contain frequently asked questions guidelines for using ASR information about using E Mail Reader and flow charts for the standard voice mailbox and the advanced mailbox For the appropriate user guide for voice mail and mailbox information refer to Phone User Guides on page 6 Unified Messaging The Unified Messaging UM feature links the voice processing system with e mail and or...

Page 303: ... the voice processing system will con vert the Voice Mail or Record A Call message to an 8 bit WAV file build an e mail message attach the WAV file and send the e mail message to the address specified in the mailbox s E mail Address field Once the e mail message is sent the original mes sage will be deleted from the mailbox If the e mail message cannot be delivered to the specified address it will...

Page 304: ...The FROM line will contain the e mail address of the voice processing system If an E Mail Real Name has been programmed for the voice processing system it will also be shown on this line Subject The SUBJECT line will contain the line length of message Message for MB number from source If the message is marked priority the subject line will be preceded by the word PRIORITY The source of the Voice M...

Page 305: ...fied delivery the Track Option on the Options tab is checked Version 2 3 Description For EM Unified Messaging is available in two configurations as an Integrated Solution and as an Outlook client based solution By default EM includes 25 UM licenses that allow users to customize features based on the solution chosen Unified Messaging features allow users to Receive voice mail messages via e mail Re...

Page 306: ...ddress field When the e mail message is sent the original message is deleted from the mailbox If the e mail message cannot be delivered to the specified address it is stored as a voice mail mes sage in the mailbox and is not deleted NOTE Integrated solution does not require the UM Server and UM Client software It is set up primarily in telephone system and voice messaging system programming NOTICE...

Page 307: ...will appear as one of the fol lowing MB number x extension number The voice mail system An unknown caller An outside caller at phone number Received On Contains the date and time that the voice mail was received by the mail box Priority Private or Certified If the voice mail message was sent with a delivery option the body will contain the line Message marked PRIORITY PRIVATE or CERTIFIED Note tha...

Page 308: ...lution Installation Example The Outlook message that contains the voice mail has the following components To Contains the recipient s name and mailbox number From Contains the sender s name and mailbox or caller ID CLIP in Europe if known or Unknown Subject If the message is from a endpoint it indicates VM message from mailbox xxxx If the message is from a UM Client user it indicates the descripti...

Page 309: ...ssages If the message is marked Private the Sensitivity field in the Options tab will be set to Private Certified Messages If the voice mail message is marked for certified delivery the Track Option on the Options tab is checked For complete instructions about using UM Outlook Client based solution refer to the Unified Messaging User Guide part number 550 8111 ...

Page 310: ......

Page 311: ...ENTS PAGE Voice Processing Prompts INTER TEL CS 5200 5400 ADMINISTRATOR GUIDE ISSUE 1 1 August 2005 Default Voice Processing Prompts 294 BVM EM and VPU Voice Prompts 294 EM Voice Prompts 312 Voice Processing Prompts ...

Page 312: ...tion capabili ties and built in Unified Messaging features For detailed information about EM see the Enterprise Messaging Installation Manual part no 780 8006 Voice Processing Unit The Voice Processing Unit VPU runs on either the Windows NT or Windows 2000 operating systems The VPU system is installed on an IBM com patible PC that is connected to the Inter Tel system to provide integrated voice pr...

Page 313: ... POUND 026 Recording erased 027 Recording stopped 028 Please begin speaking after the tone 029 Message play stopped To continue press POUND 030 Enter the destination mailbox or group list number 031 Logon canceled 032 Enter your password Then press POUND 033 There have been 3 invalid attempts to log onto your mailbox 034 Invalid password 035 Thank you for calling Good bye 036 To access Voice Mail ...

Page 314: ...r password may be up to 12 digits 042 Enter your new password then press POUND If you don t want a password press POUND now 043 You new password is 044 The number entered is too long 045 To accept this entry press POUND 046 To erase and re enter press 3 047 Password erased 048 Password saved 049 Your mailbox is full and cannot receive any new messages Please delete old messages 050 Not used 051 No...

Page 315: ...ress 3 076 Message marked private 077 Message marked certified 078 Message marked priority 079 To send this message to additional mailboxes press POUND 080 To backup within your message or recording press 1 081 To pause at any time press 2 082 To advance press 3 083 To lower the Voice Mail volume press 4 084 To increase volume press 6 085 To save this message press 7 086 To delete this message pre...

Page 316: ...age press 1 108 To change your personal greeting press 1 109 To change your name in the directory press 2 110 To change your password press 3 111 To change your message envelope press 4 112 To replay the message press 1 113 To use your primary greeting press 1 114 To select your alternate greeting press 2 115 To select the system greeting press 3 116 After the tone please record your greeting then...

Page 317: ...For time and date press 1 132 Your message envelope will play all options 133 is turned on to call you at 134 AM 135 PM 136 Extension ID number 137 Every day 138 Monday through Friday 139 Sunday 140 Monday 141 Tuesday 142 Wednesday 143 Thursday 144 Friday 145 Saturday 146 To turn this number on or off press 1 147 To change the telephone number press 2 148 To change times of day press 2 149 To chan...

Page 318: ...number is 156 Please enter the start time 157 Please enter the stop time 158 I m sorry You must program a telephone number first 159 Invalid time 160 For AM press 1 161 Please select the days of the week on which you wish to be notified 162 Not used 163 Please enter your mailbox number 164 Today 165 Yesterday 166 January 167 February 168 March 169 April 170 May 171 June 172 July 173 August 174 Sep...

Page 319: ...7 Tenth 188 Eleventh 189 Twelfth 190 Thirteenth 191 Fourteenth 192 Fifteenth 193 Sixteenth 194 Seventeenth 195 Eighteenth 196 Nineteenth 197 Twentieth 198 Twenty first 199 Twenty second 200 Twenty third 201 Twenty fourth 202 Twenty fifth 203 Twenty sixth 204 Twenty seventh 205 Twenty eighth 206 Twenty ninth 207 Thirtieth Table 42 Voice Prompts BVM EM and VPU Continued PROMPT ID CONTENT ...

Page 320: ...g press 1 220 To select a custom recording press 2 221 Not used 222 Please enter the recording number 223 After the tone please record Then press POUND 224 Recording saved 225 To continue recording press POUND 226 Not used 227 No saved messages 228 To change and spell the first name press 5 229 To change and spell the last name press 5 230 Using the buttons on your phone please spell the first nam...

Page 321: ...is is the correct recording press POUND 244 Warning no recording has been made 245 Invalid application entered 246 is not a valid recording number 247 252 Not used 253 This is a return receipt verifying the message sent has been heard 254 I m sorry Private messages cannot be for warded 255 This is the message center calling for 256 If you are the correct person press POUND 257 One 258 Two 259 Thre...

Page 322: ...d 285 This mailbox is currently full and cannot receive new messages 286 Oh 287 of which are priority 288 Priority message received 289 Otherwise press STAR 290 When you are finished entering mailbox numbers press POUND 291 Otherwise press POUND 292 For PM press 2 293 For Sunday press 1 294 For Monday press 2 295 For Tuesday press 3 296 For Wednesday press 4 297 For Thursday press 5 298 For Friday...

Page 323: ...15 Use 2 digits for the hour and 2 digits for the minutes 316 317 Not used 318 You have chosen not to have a password 319 I m sorry This mailbox is currently in use and cannot be accessed Please try again later 320 Not used 321 If you are calling from a rotary type phone please stay on the line and your call will be answered 322 You cannot reply to a system sent message 323 Zero is not a valid ent...

Page 324: ...busy and could not deliver message notification at the speci fied time 331 The system was unable to deliver message notification due to a programming error 332 Extension ID 333 the operator 334 the operator 335 Remote Messaging will call 336 To change a cascade level press 1 337 To select a message notification category press 4 338 Please enter the cascade level you wish to program 339 with a page...

Page 325: ...ring this call 364 Selections Canceled 365 The number that will appear on your fax cover sheet is 366 You have chosen not to have your extension appear on your cover sheet 367 If you would like to have your fax automatically delivered to you later press pound 368 To re enter the number press 3 369 If you wish to have your extension appear on your cover sheet enter the extension followed by the POU...

Page 326: ...followed by your country code and your fax number Then press POUND 390 I m sorry I m not allowed to dial that number 391 To receive your documents please hang up and call from your fax machine 392 The system does not have enough disk space to import your document 393 The system is unable to import your document because it will exceed the Maximum Fax Library Size 394 For recording options press 3 3...

Page 327: ...o be delivered on 507 The system already contains the maximum number of fax documents allowed 508 The system does not have enough disk space to import any more documents 509 The system is currently at or above the Maximum Fax Library Size 510 Levels 1 through 9 are currently disabled 511 Your call will be answered in the order it was received 512 There is one call ahead of you 513 To change your t...

Page 328: ...mpt is 542 To replace this system prompt with a custom prompt press 3 543 is not a valid system prompt number 544 To delete the custom prompt and reinstate the system prompt press 9 545 To replace this custom prompt with a new custom prompt press 3 546 You have no deleted messages 547 You have one deleted message 548 deleted messages 549 To recover deleted messages press 2 550 To recover this mess...

Page 329: ...eard 572 Enter the destination mailbox 573 This mailbox has one unheard message 574 unheard messages 575 To append to the message press 2 576 To leave a Voice Mail message press 1 577 To make a return call press 2 578 Please hold while your call is being transferred to an outside number 579 580 Not used 581 has just listened to the original message 582 This mailbox has 583 This message was cancele...

Page 330: ...OMPT ID CONTENT NON ASR CONTENT ASR 001 To leave a message please enter a mailbox number To leave a message please say or enter a mailbox number 002 For the directory press pound For the directory say Directory or press pound 003 To reach an operator press zero To reach an operator say Operator or press zero 004 I m sorry N A 005 is not available N A 006 The number entered is not valid N A 007 Usi...

Page 331: ... number N A 016 Not Used Not Used 017 is not a valid choice N A 018 Please try again N A 019 After the tone please record your message When finished you may hang up to deliver the message or press pound for more options N A 020 Message delivered N A 021 To replay press one To replay say Replay or press one 022 To erase and re record press three To erase and re record say Erase or press three 023 T...

Page 332: ...equence or to advance to your next mes sage press pound For help you may press zero at any time you are at a menu and the system will replay the current menu and or give you additional information Certain mail box features such as remote messaging are available only if authorized by your System Administrator Your mailbox is now fully set up Since you are entering your mailbox for the first time yo...

Page 333: ...onger need so new mes sages may arrive N A 053 You have N A 054 You have one new message N A 055 new messages N A 056 of which is priority N A 057 You have no new messages N A 058 You have one saved message N A 059 saved messages N A 060 Remote messaging is currently enabled N A 061 To listen to new messages press one To listen to new messages say New or press one 062 To record a message press two...

Page 334: ...ge private say Private or press one 074 To mark this message for certified delivery press two To mark this message for certified delivery say Certified or press two 075 To mark this message priority press three To mark this message priority say Priority or press three 076 Message marked private N A 077 Message marked certified N A 078 Message marked priority N A 079 To send this message to additio...

Page 335: ... To forward a copy of this message to another destination press three To forward a copy of this message to another destination say Forward or press three 091 To replay the previous message press four To replay the previous message say Previ ous or press four 092 To replay the message envelope press five To replay the message envelope say Enve lope or press five 093 To listen to your next message p...

Page 336: ...r message envelope say Envelope or press four 112 To replay the message press one To replay the message say Replay or press one 113 To select your primary greeting press one To select your primary greeting say Primary or press one 114 To select your alternate greeting press two To select your alternate greeting say Alter nate or press two 115 To select the system greeting press three To select the...

Page 337: ... A 130 This option is now on N A 131 For time and date press one For time and date say Time Date or press one 132 Your message envelope will play all options N A 133 is turned on to call you at N A 134 AM N A 135 PM N A 136 Extension ID number N A 137 Every day N A 138 Monday through Friday N A 139 Sunday N A 140 Monday N A 141 Tuesday N A 142 Wednesday N A 143 Thursday N A 144 Friday N A 145 Satu...

Page 338: ...or press one 153 For priority only press two For priority only say Priority or press two 154 Please enter the destination telephone number and wait for further instructions Please say or enter the destination telephone number and wait for further instructions 155 The new number is N A 156 Please enter the start time Please say or enter the start time 157 Please enter the stop time Please say or en...

Page 339: ... July N A 173 August N A 174 September N A 175 October N A 176 November N A 177 December N A 178 First N A 179 Second N A 180 Third N A 181 Fourth N A 182 Fifth N A 183 Sixth N A 184 Seventh N A 185 Eighth N A 186 Ninth N A 187 Tenth N A 188 Eleventh N A 189 Twelfth N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 340: ...7 Twentieth N A 198 Twenty first N A 199 Twenty second N A 200 Twenty third N A 201 Twenty fourth N A 202 Twenty fifth N A 203 Twenty sixth N A 204 Twenty seventh N A 205 Twenty eighth N A 206 Twenty ninth N A 207 Thirtieth N A 208 Thirty first N A 209 the Voice Mail system N A 210 The system is set to notify you between N A 211 is turned off N A Table 43 Voice Prompts Non ASR and ASR Continued PR...

Page 341: ...Used 222 Please enter the recording number N A 223 After the tone please record Then press pound N A 224 Recording saved N A 225 To continue recording press pound To continue recording say Continue or press pound 226 Not Used Not Used 227 You have no saved messages N A 228 To spell the first name press five To search by first name say First or press five 229 To spell the last name press five To se...

Page 342: ... enter the application extension num ber Please say or enter the application extension number 241 To select a day recording press one To select a day recording say Day or press one 242 To select a night recording press two To select a night recording say Night or press two 243 If this is the correct recording press pound If this is the correct recording say Yes or press pound 244 Warning no record...

Page 343: ...he message center calling for N A 256 If you are the correct person press pound If you are the correct person say Yes or press pound 257 One N A 258 Two N A 259 Three N A 260 Four N A 261 Five N A 262 Six N A 263 Seven N A 264 Eight N A 265 Nine N A 266 Ten N A 267 Eleven N A 268 Twelve N A 269 Thirteen N A 270 Fourteen N A 271 Fifteen N A 272 Sixteen N A 273 Seventeen N A Table 43 Voice Prompts N...

Page 344: ...ich are priority N A 288 Priority message received N A 289 Otherwise press star Otherwise say No or press star 290 When you are finished entering mailbox num bers press pound N A 291 Otherwise press pound Otherwise say Send or press pound 292 For PM press two For PM say PM or press two 293 For Sunday press one For Sunday say Sunday or press one 294 For Monday press two For Monday say Monday or pre...

Page 345: ...ay Weekdays or press one 301 For all the days of the week press two For all the days of the week say Days or press two 302 Thousand N A 303 The hard disk is N A 304 percent full N A 305 I m sorry The system is full and cannot record any messages N A 306 Zero N A 307 pound N A 308 star N A 309 Group list number N A 310 Please speak louder N A 311 You have recorded for the maximum time per mitted N ...

Page 346: ...ee To select individual week days say Day or press three 327 Service is set for Monday through Friday N A 328 Service is set for each day of the week N A 329 Recording canceled N A 330 The system was busy and could not deliver message notification at the specified time N A 331 The system was unable to deliver message notification due to a programming error N A 332 Extension ID N A 333 the operator...

Page 347: ...gital pager and wait for further instructions Please say or enter the digits for your digital pager and wait for further instructions 345 The new pager number is N A 346 Mailbox Number N A 347 New Message Count N A 348 Pause N A 349 You must program a telephone number first N A 350 You have chosen not to have a pager number N A 351 Cascade Level N A 352 You did not enter a valid document number N ...

Page 348: ...to have your extension appear on your cover sheet enter the extension followed by pound If you wish to have your extension appear on your cover sheet say or enter the extension then say or press pound 370 If you are calling from your fax machine press one If you are calling from your fax machine say Yes or press one 371 Press the start button on your fax machine now N A 372 All of our fax lines ar...

Page 349: ...ocument say Import Fax or press four 389 If this is an international call enter 011 fol lowed by the country code and fax number Then press pound If this is an international call say or enter 011 followed by the country code and fax number Then say or press pound 390 I m sorry I m not allowed to dial that number N A 391 To receive your documents please hang up and call from your fax machine N A 39...

Page 350: ...first out say First In or press one 406 To search for messages last in first out press two To search for messages last in first out say Last In or press two 407 To change the search order for new mes sages press one To change the search order for new mes sages say New or press one 408 To change the search order for saved mes sages press two To change the search order for saved mes sages say Saved ...

Page 351: ... N A 425 Not used N A 426 Not used N A 427 Not used N A 428 Not used N A 429 Not used N A 430 Not used N A 431 Not used N A 432 Not used N A 433 Not used N A 434 Not used N A 435 Not used N A 436 Not used N A 437 Not used N A 438 Not used N A 439 Not used N A 440 Not used N A 441 Not used N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 352: ... N A 447 Not used N A 448 Not used N A 449 Not used N A 450 Not used N A 451 Not used N A 452 Not used N A 453 Not used N A 454 Not used N A 455 Not used N A 456 Not used N A 457 Not used N A 458 Not used N A 459 Not used N A 460 Not used N A 461 Not used N A 462 Not used N A 463 Not used N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 353: ... N A 469 Not used N A 470 Not used N A 471 Not used N A 472 Not used N A 473 Not used N A 474 Not used N A 475 Not used N A 476 Not used N A 477 Not used N A 478 Not used N A 479 Not used N A 480 Not used N A 481 Not used N A 482 Not used N A 483 Not used N A 484 Not used N A 485 Not used N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 354: ...ty s extension number enter it now If you know your party s extension please say or enter it now 501 To leave a message press one To leave a message say Leave Message or press one 502 To try another extension press two To try another extension say Extension or press two 503 Please hold while your call is being transferred to N A 504 Not used N A 505 To return to the menu press two To return to the...

Page 355: ...is announce only N A 517 To select unannounced transfers press one To select unannounced transfers say Unan nounced or press one 518 For screened transfers press two For screened transfers say Screened or press two 519 For announce only press three For announce only say Announce or press three 520 Who should I say is calling N A 521 To replay the announcement press one To replay the announcement s...

Page 356: ...t replacement or reinstate ment say Replacement or press six 539 Please enter the number of the system prompt Please say or enter the number of the system prompt 540 The system prompt has been replaced by the following custom prompt N A 541 The original system prompt is N A 542 To replace this system prompt with a custom prompt press three To replace this system prompt with a custom prompt say Cus...

Page 357: ... say Recover or press two 556 To purge all messages press three To purge all messages say Purge or press three 557 messages recovered N A 558 messages purged N A 559 message recovered N A 560 message purged N A 561 For message options press five For message options say Options or press five 562 For more options press nine For more options say More or press nine 563 To change the fax destination nu...

Page 358: ... press two 576 To leave a Voice Mail message press one To leave a Voice Mail message say Voice Mail or press one 577 To make a return call press two To make a return call say Call Back or press two 578 Please hold while your call is being transferred to an outside number N A 579 Enter the number of the remote mailbox Say or enter the number of the remote mail box 580 followed by pound N A 581 has ...

Page 359: ... voice processing system N A 597 You have no new e mails N A 598 new e mails N A 599 you have one new e mail N A 600 saved e mails N A 601 You have one saved e mail N A 602 You have no new faxes N A 603 new faxes N A 604 You have one new fax N A 605 saved faxes N A 606 You have one saved fax N A 607 The system has not been properly configured N A 608 To listen to voice mails press one To listen to...

Page 360: ...e was received from an unknown source N A 617 Please enter the digits for the fax destination and wait for further instructions N A 618 The system could not access your e mail account with the known password N A 619 totalling N A 620 pages N A 621 I m sorry you cannot delete this fax N A 622 For voice mails press one For voice mails say Voice Mail or press one 623 For e mails press two For e mails...

Page 361: ...d Not Used 637 Not Used Not Used 638 Not Used Not Used 639 Not used Not Used 640 Not Used Not Used 641 Not Used Not Used 642 Not Used Not Used 643 Not Used Not Used 644 Not Used Not Used 645 flagged N A 646 saved N A 647 answered N A 648 recent N A 649 deleted N A 650 one page N A 651 voice mails N A 652 e mails N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT...

Page 362: ...our fax envelope press three For your fax envelope say Facsimile or press three 664 For message filters press six For message filters say Filters or press six 665 For the message subject press three For the message subject say Subject or press three 666 message subject N A 667 message filters N A 668 For the number of pages press three For the number of pages say Pages or press three 669 You canno...

Page 363: ... press one To wait for resources to become available say Wait or press one 681 To cancel the request and return to a previous menu press star To cancel the request and return to a previous menu say Cancel or press star 682 Not Used Not Used 683 You have one unheard voice mail N A 684 You have one heard voice mail N A 685 unheard voice mail N A 686 heard voice mail N A 687 You have no unheard voice...

Page 364: ...search press two If you would like to browse these results please say Yes or press one To filter your search say No or press two 712 If the result is the first name press one Other wise please tell me the first name by pressing the keys on your telephone If that name is the first name say Yes or press one Otherwise please tell me the first name by saying spelling or pressing the keys on your telep...

Page 365: ... understand your response N A 732 The system prompt you have selected has two formats N A 733 To select the standard format press one To select the standard format say Standard or press one 734 To select the speech recognition format press two To select the speech recognition format say Speech Recognition or press two 735 To replace the standard format press one To replace the standard format say ...

Page 366: ...745 You have no saved voice mails N A 746 Not Used Not Used 747 You have no saved e mails N A 748 Not Used Not Used 749 You have no saved faxes N A 750 Not Used Not Used 751 voice mail received N A 752 E mail received N A 753 Fax received N A 754 Priority voice mail received N A 755 Priority e mail received N A 756 Not Used Not Used 757 and seen N A 758 and recent N A 759 and answered N A Table 43...

Page 367: ... unable to connect to your voice mail server N A 774 I was unable to connect to your e mail server N A 775 I was unable to connect to your fax server N A 776 If you have changed your password press one If you have changed your password say Password or press one 777 To continue without these messages press To continue without these messages say Continue or press 778 dash N A 779 ampersand N A 780 a...

Page 368: ...ace N A 785 Tilde N A 786 a N A 787 b N A 788 c N A 789 apostrophe N A 790 lower A N A 791 lower B N A 792 lower C N A 793 d N A 794 e N A 795 F N A 796 exclamation point N A 797 lower D N A 798 lower E N A 799 lower F N A 800 g N A 801 h N A 802 I N A 803 star N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 369: ...wer I N A 807 j N A 808 k N A 809 l N A 810 pound N A 811 lower J N A 812 lower K N A 813 lower L N A 814 m N A 815 n N A 816 o N A 818 lower M N A 819 lower N N A 820 lower O N A 821 p N A 822 q N A 823 r N A 824 s N A 825 lower P N A 826 lower Q N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 370: ... v N A 832 question mark N A 833 lower T N A 834 lower U N A 835 lower V N A 836 w N A 837 x N A 838 Y N A 839 z N A 840 lower W N A 841 lower X N A 842 lower Y N A 843 lower Z N A 844 colon N A 845 period N A 846 comma N A 847 forward slash N A 848 backward slash N A Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 371: ... spelling N A 857 Your quota grace limit has been reached N A 858 please hold while I check your messages N A 859 The message could not be played N A 860 Not Used Not Used 861 I m sorry there are no network mailboxes available for Node N A 862 I m sorry This message cannot be forwarded N A 863 I could not connect to any of your remote serv ers You will be redirected to the local voice mail view N ...

Page 372: ...ld like to use this recording as the speech recognition greeting say Copy or press one 880 To record a new speech recognition greeting press three To record a new speech recognition greeting say New or press three 881 ñ pronunciation en yay N A 882 I m sorry This system prompt is not available for replacement N A 883 The following message could not be delivered to N A 884 To disable Speech Recogni...

Page 373: ...on then press pound For the letter Q press seven For the letter Z press nine 892 You have no voice mails N A 893 You have no e mails N A 894 You have no faxes N A 895 Network extension N A 896 To enable Speech Recognition mailbox com mands for this call press eight To enable Speech Recognition mailbox com mands for this call say Enable or press eight 897 There was an error accessing your messages ...

Page 374: ... ADMINISTRATOR GUIDE ISSUE 1 1 August 2005 909 To copy this message to additional mailboxes press four To copy this message to additional mailboxes say Copy or press four Table 43 Voice Prompts Non ASR and ASR Continued PROMPT ID CONTENT NON ASR CONTENT ASR ...

Page 375: ...l Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward If No Answer Busy 358 Change Language 301 CO Hookflash 330 Conference 5 Data 340 Default Station 394 Directory 307 Display Outside Party Name On Off 379 Display Time Date IP Mode Display IP Address SIP Mode 300 Do Not Disturb Do Not Disturb Cancel Do Not Disturb On Off 370 371 372 Do Not Disturb Override 373 Enhanced S...

Page 376: ... Time 9810 Set Time Date 9800 Synchronize Network Time 9811 FEATURE NAME CODE US EUROPE FEATURE NAME CODE US EUROPE Compress On Off 9982 9182 Compression Statistics 9981 9181 Diagnostic ASAI Snoop Off 9926 9126 Diagnostic ASAI Snoop On 9927 9127 Diagnostic Dump Extension 9922 9122 Diagnostic Dump Node Informa tion 9936 9136 Diagnostic Dump System Diagnostics 9933 9133 Diagnostic Heap Dump 9943 914...

Page 377: ... codes 125 358 freeze unfreeze 59 network alarms 51 Night Mode 25 night mode 25 programming 29 Administrator Continued setting time and date 26 Speed Dial programming 47 Administrator Continued system alarms 51 Administrator endpoint programming capability 28 Advanced CO Interfaces 40 Agent Help 140 208 Alarms alarm messages 250 alarm numbers and priorities 55 alarm queue 54 clearing 54 major 53 m...

Page 378: ...utomatic Speech Recognition 19 Auxiliary Message Record Field 251 Axxess Basic Volume Control 166 B Background Music 109 171 Balanced Count Hunt Group 144 Basic Rate Interface BRI 157 Basic Rate Module BRM S 157 Basic Voice Mail description 17 standard prompts 294 storage capacities 17 Boot Code boot code update 93 download interruption 93 BRI capability 157 BRM S 157 Broadcasting Messages 61 Busy...

Page 379: ...ers 131 Default Feature Codes 357 Default Voice Processing Prompts 294 Diagnostic Dump Node Information 128 Diagnostics network 59 system 59 Dial Initiation Timer 117 Dial Patterns Strings 158 Dial Rules 155 192 Dial 0 Destination mailbox 280 Voice Processor 260 279 Dialing Station Speed Dial Numbers 226 Dialpad Hot Buttons 118 DID DNIS 152 247 DID E M Receive Busy Instead of Camp On 196 Digit Tra...

Page 380: ...oint flags DKTS Alternate Transient Display Timer 168 Transient Call Indication On Call Answer 168 Display Outside Name 153 Endpoint flags Continued Expanded CO Call Information on Displays 153 Outside Party Call Information Has Priority 153 Endpoint Off Hook Alarm 51 Endpoints 103 172 hot dialpad 118 automatic answer 170 caller information 153 display phone alternate menu display 94 displays 152 ...

Page 381: ...ld 199 Transfer to Ring 198 Forced Account Codes all calls non validated 191 all calls validated 191 entered 187 feature description 191 local toll calls non validated 191 Forced Account Codes Continued local toll calls validated 191 long distance toll calls nonvalidated 192 long distance toll calls validated 191 validated 191 Forward to an attendant 219 to an outside number 218 to the message cen...

Page 382: ...Hybrid Balance 40 I IC Button 98 IC Key 98 Importing Fax Documents 67 Individual Endpoint Forwarding Points 213 Individual Hold 193 194 Individual Trunk Buttons 98 Individual Trunk Keys 98 Information Messages 250 Integrated Solution 287 Intercom feature code directory 227 number display 166 Speed Dial 227 Intercom Calls 175 automatic answer 170 callback queue 178 camp on 178 messages 180 off hook...

Page 383: ...earch 144 M Mailbox directory 271 numbers 271 private 271 unlisted number 271 Mailboxes 280 associated non associated 281 dial 0 destination 280 directory 62 268 directory names 268 envelope settings 62 message indications 180 message notification station 281 operator destination 280 passwords 62 280 receive only 280 remote messaging 280 standard 280 subscriber access 284 system administrator 280 ...

Page 384: ...nt help extension 209 alarms 51 54 call cost 246 call forward 217 Camp On 178 190 Network Continued conference calls 202 Do Not Disturb 236 emergency calls 162 handsfree calls 175 message print 250 messages 180 music on hold 171 night mode 164 Record A Call 207 277 reminder messages 244 remote feature programming 239 reverse transfer 201 ring in 154 setting time 26 speed dialing 221 synchronizing ...

Page 385: ...splay 96 Mini DSS buttons 98 LEDs 106 Pilot Numbers 134 Placing calls on hold 193 entire conference on hold 206 intercom calls 177 nodes in day or night mode 25 outside calls 186 system in night mode 25 the system in Night Mode 25 Placing a conference call 203 Playback Device 109 announcement station 138 call routing announcement 265 overflow station 138 Polarity Reversal 40 Power Failure Capabili...

Page 386: ...al calls 247 all local calls 246 all network calls 247 Record Continued all operator 247 all ring in diagnostics 247 all toll local calls 247 all toll long distance calls 247 all trunk to trunk calls 247 Record Keeping and Maintenance Features 245 Record A Call 19 207 268 276 tone 207 tone interval timer 207 Recording Custom Voice Mail Prompts 70 Red 106 Red and Green LEDs 106 Redial 231 Last Numb...

Page 387: ...sage Detail Recording report format 248 249 SMDR Information Storage and Retrieval 279 Source Message Record Field 251 SPCL Button 117 118 Speaker Buttons 98 99 Speakerphone DSPs 81 enhanced 104 125 358 standard 104 Special Button and Hookflash 117 Speed Dial 221 feature codes 125 358 location codes 221 non display numbers 221 pause hookflash recall 223 Station Speed Dial programming 223 System 22...

Page 388: ...125 Agent Help Extension 209 Alarm Numbers and Priorities 55 Alphanumeric Directory Search 228 Call Button Assignments 98 Class of Service Default Values 158 Diagnostics Feature Code Definitions 127 DSS Lamp Behavior 49 Endpoint Feature Codes 119 Entering Alphanumeric Information 29 48 225 228 237 Handsfree Announce System Forward 213 House Phone Mode interactions 231 Locating a Name Alphanumerica...

Page 389: ...ignals 40 features 152 hybrid balance 40 programming 40 Two Line Endpoint Liquid Crystal Display LCD 95 Two Stage Caller Identification 152 Type Message Record Field 251 U UCD Hunt Groups 137 139 announcement stations 137 overflow stations 137 priority level 139 priority list 139 supervisors 139 supervisors and Station Monitoring 140 UM Outlook Client Based Solution 290 Unannounced Calls 201 Unans...

Page 390: ...ministrator Procedures 60 Voice Mail Flowchart 373 Voice Mail Networking 21 Voice Mailbox Directory 271 Voice mailbox personal options 62 Voice Processing Features 1 11 23 77 111 257 294 Voice Processing Systems 17 Voice Processor 109 174 279 alarms 51 as announcement or overflow stations 138 as forwarding point 213 auto attendant recall destination 260 automated attendant 259 260 Automated Attend...

Page 391: ...T FAX DOCUMENT Record Greeting Primary Greeting Alternate Greeting System Greeting See Recording Options Record Directory Name See Recording Options Change Password Change Envelope Settings Voice Mail E Mail Facsimile Then select Time Date Source Length Subj Pages All Options None Remote Messaging Primary Cascade Alternate Cascade More Options Fax Number Message Order Transfer Method 1 1 2 3 2 3 4...

Page 392: ...Part No 580 8001 Issue 1 1 August 2005 A691 9112A ...

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