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FIND

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G YOUR W

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Axxess Executive Display Phone User Guide

W

ELCOME

It’s time to get connected with the future using your new Executive Display Phone.
The

About This Guide

section lists the different sections of this user guide, along with

a brief explanation of the information covered in each section.

NOTE:

Because the Axxess telephone system is very flexible and programmable, the

procedures for using the features might vary slightly from the descriptions in this guide.
If so, your trainer or System Administrator can tell you how your system differs and how
to use the features.

A

BOUT

T

HIS

G

UIDE

This guide contains instructions for using the Executive Display Phones on the Inter-
Tel Axxess and voice mail systems. To help you find information more quickly, this
guide is divided into four separate sections, as indicated by the tabs.

These sections include the following:

•

Finding Your Way:

This section provides the map for your phone and this guide.

It includes figures and general information designed to help you find what you
need.

•

Getting Started:

If you need to make a call, this is the section for you. It not

only includes basic phone and voice mail information, but it provides instructions
on how to perform everyday tasks, such as answering calls, making calls, access-
ing voice mail, etc.

•

Moving On:

Once you’ve got the basics down, it’s time to move on to the

advanced features. In this section, you’ll learn how to program speed-dial num-
bers, use remote messaging, define secondary extensions, and access other help-
ful features.

•

Learning More:

This is the place where the answers are. With a Frequently

Asked Question (FAQ) section and additional information about the phone and
voice mail systems, you can perform basic troubleshooting and learn more about
the system.

In addition, this guide contains an index, a list of default feature codes, and a voice
mail flow chart for easy reference.

NOTE:

If you need to access information quickly, refer to the

Quick Reference Guide

attached to the front of this guide. You can also tear out the pocket guide to keep as a
handy reference for features you are likely to use while away from the office (Remote
Feature Access and Voice Mail).

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Summary of Contents for AXXESS

Page 1: ...User Guide Executive Display Phone ...

Page 2: ......

Page 3: ...N INTERCOM CALL To answer an intercom call that comes in through your speakerphone EITHER Respond handsfree OR Lift the handset for privacy To answer a ringing non handsfree intercom call EITHER Lift the handset for privacy OR Press or to respond handsfree OR Press the flashing IC key PLACING AN OUTSIDE CALL 1 With or without the handset lifted press 2 Dial the desired number If you see a request ...

Page 4: ...NOTHER EXTENSION 1 Press 2 Dial the desired extension number 3 Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press the flashing key to return to the caller TRANSFERRING A CALL TO VOICE MAIL 1 Press 2 Dial the voice mail extension number 3 EITHER Dial the desired mailbox number and then hang up OR Hang up to send the call t...

Page 5: ...enu key PLACING CONFERENCE CALLS 1 While on the first call press The call is now on hold 2 Place an intercom or outside call then press the flashing to place the call on hold If necessary repeat this step to place a third call on hold 3 Press the flashing to join all of the calls together in the conference CHANGING VOLUME LEVELS EITHER Press the high or low end of the Volume key OR Press the VOL U...

Page 6: ...the volume Press to save the new message in your mailbox Press to delete the message from your mailbox 3 When the message has finished playing you have the following options Press to replay the message from the beginning Press to reply to the message or make a return call if enabled Press to forward a copy of the message to another subscriber Press to listen to the previous message Press to play t...

Page 7: ...livery Options Cancel Skip to End Send Message and Exit CODE FEATURE NAME CODE FEATURE NAME 391 Account Code All Calls 324 Hunt Group Remove Replace 390 Account Code Optional 365 Message 326 ACD Agent Log In 366 Cancel Message You Left 327 ACD Agent Log Out 368 Cancel Msg On Your Phone 328 ACD Agent Log In Out 367 Silent Message 329 ACD Agent Wrap up Term 314 Microphone Mute 375 Agent Help Request...

Page 8: ...ow 3 If desired enter the optional second line message text see keypad character chart on next page 4 Hang up To turn off Do Not Disturb Enter and hang up Do Not Disturb Messages Keypad Key Characters NOTE The characters under the 4 digit are depen dent on the software version To turn on Call Forward 1 Enter one of the following Call Forward fea ture codes 2 Enter an extension number or enter a li...

Page 9: ...aying Information on Your Phone 23 Using a Headset 24 Using the Speaker and Microphone 25 Using the Message Key 27 Accessing Your Mailbox 28 Using Voice Mail Messages 29 Using Do Not Disturb Mode 34 Using Reminder Messages 36 MOVING ON 39 Introduction 40 Setting Preferences 40 Speed Dialing 50 Using Record A Call 52 Paging 53 Performing a Hookflash During a Call 53 Programming Your Feature Keys 54...

Page 10: ...lp 63 Working in Hunt Groups 64 LEARNING MORE 67 Introduction 68 What the Administrators Can Do for You 68 Frequently Asked Questions FAQ 69 Default Feature Codes 71 INDEX 75 For sales service or technical support contact your local authorized Inter Tel dealer If you have questions or comments about this User Guide contact Inter Tel Technical Publications at Tech_Pubs inter tel com ...

Page 11: ...AY 1 Axxess Executive Display Phone User Guide Finding Your Way SECTION CONTENTS PAGE Welcome 2 About This Guide 2 About Your Phone 3 Feature Key Functions 4 LCD Menu Keys 5 About Voice Mail 6 What You See and Hear 7 ...

Page 12: ...formation designed to help you find what you need Getting Started If you need to make a call this is the section for you It not only includes basic phone and voice mail information but it provides instructions on how to perform everyday tasks such as answering calls making calls access ing voice mail etc Moving On Once you ve got the basics down it s time to move on to the advanced features In thi...

Page 13: ...ased on the active feature NOTE This is the default configuration Your keys may have been programmed differ ently If you are uncertain about the configuration ask your System Administrator CALL 1 CALL 2 CALL 3 CALL 4 IC DND CNF HOLD 6 7 9 DEF TUV SPKR MSG MUTE FWD ANSWER OUTGOING TRANSFER ABC JKL GHI OPER MNO PRS WXY 1 2 3 4 5 8 0 HEARING AID COMPATIBLE HAC HANDSET LCD WITH SIX 16 CHARACTER LINES ...

Page 14: ...going call 14 CALL or LINE Press an unlit key or the flashing key Select an outside line or answer a call 14 15 Press Access an intercom call 12 Press unlit or lit Enable disable Do Not Disturb mode 34 Press and dial the numbers you would like to add to the conference Place a conference call 17 Press Put a call on hold 16 Press and dial the destination number Transfer a call 18 Press View or acces...

Page 15: ...s only one option on a line such as DO NOT DISTURB you can press the key on either side Because the display can only support 16 characters you may see a few abbreviations The most commonly used abbreviations are provided in the table below ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension MSG Message RCL Recall SPKR Speaker SPKRPHN Speakerphone S...

Page 16: ...ox that does not corre spond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your voice mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc see page 29 If a caller reaches your voice mail box they can leave a message hang up or access an attendant In addition the Voi...

Page 17: ...one Red means the call is on another phone If the keys only light red either your phone does not have the green lamps or the system may not be programmed to support the two lamp colors NOTE Your phone may be programmed to always use red lamps for calls ringing directly to your phone If you are uncertain about the configuration ask your Sys tem Administrator The key lamps may be solidly lit or flas...

Page 18: ...8 FINDING YOUR WAY Axxess Executive Display Phone User Guide ...

Page 19: ...ding Calls 20 Manual Call Forwarding 20 Automatic System Forwarding 21 Redirect Calls 21 Redialing a Number 22 Displaying Information on Your Phone 23 Date Time Name and Extension Number 23 Outside Party s Name Number 23 Using a Headset 24 Using the Speaker and Microphone 25 Mute Key 25 Group Listen Using the Speaker 25 Enhanced Speakerphone Mode 26 Using the Message Key 27 Leaving Messages 27 Ret...

Page 20: ...extension number is check with your System Administrator 2 Press to identify yourself as a subscriber 3 Enter your mailbox number and default password NOTE Your mailbox number is your default password 4 If you want a password enter a new password using digits 0 9 up to 12 digits Then press Voice mail plays back your password If you do not want to use a password just press 5 Press to accept the ent...

Page 21: ...tension number 2 If your call goes through handsfree to a phone s speaker speak after you hear a double tone If you hear continuous ringing wait for the call to be answered To place a non handsfree call that will ring at the other phone until answered Press before dialing the extension number To program your phone to always send non handsfree calls using the Ring Inter com Always feature With the ...

Page 22: ...med for it Do not hang up After the busy signals stop you are automatically con nected and may speak If you hear music or if the phone is in DND mode your off hook voice announce call will not go through This allows you to talk to the phone user on his or her handsfree speakerphone even though the user already has a call in progress on the handset This feature is not available if your phone has th...

Page 23: ... an Off Hook Voice Announce call a call through your speaker while you are on a call When you hear a single tone and see an incoming call display you can do the follow ing To accept the call on the speakerphone without ending your current call When you hear a double tone you may talk handsfree with the caller through the speak erphone The caller on the handset will be able to hear both you and the...

Page 24: ...going Call feature code default is 8 Press an unlit CALL key if you have one Press an unlit LINE key if you have one Dial a Select Line Group feature code defaults are 92001 92208 but may differ depending on the software version Dial the Automatic Route Selection ARS feature code default is 92000 but may differ depending on the software version To request a callback queue on to the line if all out...

Page 25: ...alls With the Axxess phone system you do not have to access an outside line press to dial an emergency number To make an emergency call Dial A call is automatically placed to the preset emergency number Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone and or you will see a display To respond to a waiting call you hear a single tone and a k...

Page 26: ...nsfer feature see page 19 System Hold places the call on hold in the system You can then pick up the call at any phone that has a flashing key for the call including the phone that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press or the HOLD menu key 2 Hang up or place another call To place an outside call on System Hold 1 Press and d...

Page 27: ... removes your phone from the conference but leaves the other parties connected To add additional parties to the conference Do the following a Press the ADD PARTY menu key This leaves the conference parties con nected b Place a call to the party to be added to the conference c EITHER Press twice OR Press once and then press CONNECT TO CONFERENCE You and the new party are added to the conference To ...

Page 28: ... your message center press the MESSAGE CENTER menu key 3 Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press the flash ing key to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your phone you are automatically connected to the transferred caller once the ...

Page 29: ...here is no answer or the transfer is refused press the flash ing key to return to the caller To Pick Up Reverse Transfer a Call 1 Lift the handset and dial 2 Dial the extension or hunt group number where the call is ringing or holding See page 64 for more information about hunt groups NOTE If the Group Call Pickup feature is enabled you can pick up a call ringing at any station in a hunt group by ...

Page 30: ...TE Only the installer or System Administrator can adjust this timer BUSY When your phone is busy all incoming calls are forwarded without ringing at your phone NO ANSWER BUSY All incoming calls are forwarded if your phone is busy or if you do not answer as described above 2 Do one of the following To forward to an outside telephone number a Press the OUTSIDE PHONE menu key b Dial a telephone numbe...

Page 31: ...and later The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to a restricted out side number To redirect a call to an extension number 1 EITHER Press and dial OR Press the SEND TO DEST menu key 2 Dial the extension number or press the IC DIRECTORY menu key to look ...

Page 32: ...d press A line is selected automat ically and the number is dialed OR With or without the handset lifted press the or OUTSIDE CALL menu key and then the REDIAL menu key The number is dialed To use the Last Number Saved feature if enabled To save the last number dialed While the phone is idle or while listening to inter com dial tone press To redial the saved number While on a call or after selecti...

Page 33: ... date and time your user name and your extension number at any time To show the date and time display while on a call in DND etc Press and dial Outside Party s Name Number NOTE This feature is available only in software versions 4 4 and later If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number To show the outside party s...

Page 34: ...eadset 1 Unplug the coiled handset cord from the base of the phone Leave the handset in the cradle 2 Insert the headset plug into the vacant handset jack 3 While on hook enter the Headset On feature code or the Headset On Off feature code The display shows HEADSET MODE ON To disconnect a headset 1 Unplug the headset cord from the base of the phone 2 Plug the coiled handset cord into the vacant jac...

Page 35: ... the handset or headset to continue speaking This allows other people to hear the caller while the caller can only hear you NOTE You cannot use this feature on a handsfree call You must be on a call using the handset or a headset before entering the feature code To turn the group listen feature on or off during a call Press and dial You hear a confirmation tone and the display shows GROUP LISTEN O...

Page 36: ... return to standard mode when you end the call There will be about one second of white noise while the speakerphone circuitry is cal ibrated to the call Both parties should avoid speaking during this white noise If the speakerphone cannot be calibrated correctly the display shows CANNOT ENABLE ENHANCED MODE NOTE Two Display Phones cannot be in enhanced mode while on a call together one phone must ...

Page 37: ...or the message center to answer To leave a message without placing an intercom call 1 Press and then the LEAVE MESSAGE menu key 2 Dial the desired extension number To cancel a message that you left at another phone 1 Press and then the CANCEL MESSAGE menu key 2 Dial the extension number of the phone where you left the message Retrieving Messages To retrieve a message Message key is flashing Lift t...

Page 38: ...ived until you delete waiting or saved messages Message count The system tells you how many messages are waiting to be heard if any and how many are priority messages Remote Messaging The system will indicate whether primary or alternate Remote Messaging is selected when the Remote Messaging feature is enabled see page 48 It will also alert you if a programming error has been detected and or if it...

Page 39: ... Press to lower the volume Press to play the message envelope Press to raise the volume Press to save the new message in your mailbox Press to delete the message from your mailbox 4 When the message has finished playing you have the following options Press to replay the message from the beginning Press to reply to the message If you are using version 5 1 or later soft ware you have the following o...

Page 40: ...lephone number is not available you cannot reply to the mes sage Press to forward a copy of the message to another subscriber If you want to include an introduction press If not press to forward the message without additional comments Press to listen to the previous message Press to play the introductory message envelope see page 45 for infor mation on envelope options Press to listen to the next ...

Page 41: ... Access your mailbox as described on page 28 2 Press for Message Options 3 Press to access undelete options Your options are Press to listen to your deleted messages and choose which ones to delete or recover After each message you can Press to replay the message Press to reply to the message Press to forward the message to another mailbox Press to listen to the previous message Press to play the ...

Page 42: ...se and re record your message Press to use the special delivery options You can then use one or more of the following options Press to mark the message private This prevents the recipient from forwarding it to other subscribers Press to mark the message certified When the recipient listens to the message you will receive a receipt notice Press to mark the message priority This will place your mess...

Page 43: ...ess for Message Options 3 Press 4 When prompted enter the number of the mailbox containing the unheard mes sage 5 Press to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can Press to replay the message Press to add to the message Press to forward the message to another mailbox Press to li...

Page 44: ...r or System Administrator will give you a list of the programmed DND messages For convenience you should update the following default list Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers will then see IN ME...

Page 45: ...er is entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same key press once to advance to the next character For example 6 666 6632999 enters MONDAY Note that let ters correspond to the letters printed on the keys Press twice to leave a space or press if you need to backspace 4 Press or lift and replace the handset To cancel DND EITHER Press OR Press ...

Page 46: ...do not affect programming Your phone system can have up to 20 different reminder messages each of which can be changed by the System Administrator installer or programmer Your trainer or System Administrator will give you a list of reminder messages for your system For convenience you should update the following default list DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 MEETING 11 CAL...

Page 47: ...enu key 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press NOTE If your system is set for 24 hour format you must enter the time appropri ately e g 1400 2 00PM If your system is set for 12 hour display format press the AM or PM menu key To cancel all reminder message requests before they signal you With t...

Page 48: ...38 GETTING STARTED Axxess Executive Display Phone User Guide ...

Page 49: ...3 Enabling Paging 53 Performing a Hookflash During a Call 53 Programming Your Feature Keys 54 Programming Direct Station Select Keys 55 Programming Secondary Extension Keys 56 Using Account Codes 57 Screening Calls 58 Using the Directories 58 Phone Directory 58 Voice Mail Directory 60 Programming Remote Feature Access 61 Remote Access Password 61 Remote Feature Access 62 Requesting Agent Help 63 W...

Page 50: ...r phone include changing volume levels enabling back ground music selecting a ring tone and others Changing Volume Levels The phone has eight volume settings handset intercom handset outside call speaker phone intercom speakerphone outside call background music ringing handset inter com dial tone and speakerphone intercom dial tone NOTE To change each of these levels you must be using that feature...

Page 51: ... tone you want you can do any of the following Press Press the ACCEPT menu key Press Lift and replace the handset Enabling Background Music If your telephone system is equipped with a music source you can listen to music through your speaker To enable or disable background music Dial Changing Keymaps Keymaps identify where feature keys appear on your phone While all phones are pro grammed with a s...

Page 52: ... example if the system s primary language is American English and your phone is programmed for the primary language all displays appear in American English and your voice mail prompts are played in American English unless changed as out lined below If the secondary language is Japanese and your phone is programmed for the secondary language all displays appear in Japanese Katakana characters and y...

Page 53: ... caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information Whether or not you are in the office and where you can be reached When you will be returning calls For callers who do not wish to leave a message how to exit voice mail press to return to the operator The following are some...

Page 54: ...eeting Press to erase and re record the greeting Press to exit without changing your greeting 6 Hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you To change your directory name 1 Access your mailbox as described on page 28 2 Press to select the Personal Options ...

Page 55: ...plays the message in an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below To change and save your message envelope 1 Access your mailbox as described on page 28 2 Press to select the Personal Options Menu 3 Press to select t...

Page 56: ...rs a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call see page 58 To change your transfer method if allowed 1 Access your mailbox as described on page 28 2 Press to select the Personal Options Menu 3 If using version 5 0 or earlier software skip this step If using version 5 1 ...

Page 57: ... Search Order NOTE This feature is available only in software versions 5 2 and later When more than one message is left in your voice mailbox you can change the order in which you retrieve your messages based on the date and time they were received To change the listening order of your messages 1 Access your mailbox as described on page 28 2 Press to select the Personal Options Menu 3 Press for Mo...

Page 58: ...a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked pri ority on the weekends you could set ...

Page 59: ...n press for an extension number or for an outside number Then enter the number To set up or change a pager number Press Then enter the number To set up time of day for notification Press Then enter the time you want the message notification to start and stop Enter the times with two dig its for the hour and two digits for the minutes e g 0915 9 15 If entering the time in 12 hour format you are pro...

Page 60: ...nt to program if you have one 3 Enter the desired name for the speed dial number as described below Alphanumeric mode Message key lit Press the keypad keys to enter the desired characters Refer to the chart on page 58 The number of times a key is pressed determines which character is entered For example 533266 would enter JEAN When adjoining characters are located under the same key press once to ...

Page 61: ...edly until the number is erased 6 Press or the ACCEPT menu key to exit Dialing Station Speed Dial Numbers To dial a Station Speed Dial number If necessary select an outgoing line You have the following options To use a location number Dial and then the desired Station Speed Dial location number 0 9 To use a Station Speed Dial key Press the desired Station Speed Dial key System Speed Dial Your Syst...

Page 62: ...ve the message just as you would any other mailbox message To use the Record A Call feature while on a call 1 EITHER Press and dial OR Press the RECORD A CALL menu key 2 If required dial the desired mailbox number Your phone may be programmed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call EI...

Page 63: ...our announcement and hang up Enabling Paging You can enable or disable page receiving for your phone by using the Page Remove Replace feature code If your phone is assigned to more than one Page Zone all zones are removed or replaced at once you cannot turn off individual zones To turn paging on and off for your phone Dial PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies ma...

Page 64: ...You cannot program secondary extension keys as feature keys see Program ming Secondary Extension Keys on page 56 To program a user programmable feature key 1 With the handset in the cradle dial 2 Press the feature key you want to program 3 Dial the feature code or extension number you want to store under that key Refer to the back of this guide for default feature codes To return all feature keys ...

Page 65: ... extension number Once programmed you can use your DSS key as follows You can place an intercom call to the extension that the DSS key is programmed for by pressing the key once You can transfer a call to the extension that the DSS key is programmed for by pressing the key once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating double tones and the displa...

Page 66: ... display the current secondary extension key assignment s 1 With the handset in the cradle dial 2 Press the secondary extension key s you want displayed To assign a primary phone to a secondary extension key if enabled 1 With the handset in the cradle dial 2 Press the secondary extension key and dial the desired extension number Once programmed you can use your secondary key as follows You can pre...

Page 67: ...all Forced account codes must be dialed before you can place an outside call Optional account codes can be entered at any time during a call NOTE Your System Administrator can tell you which types of account codes are used on your telephone system To enter an optional account code 1 Press and dial 2 Enter the optional account code If the account code is not immediately accepted press To set an acc...

Page 68: ...s the REPLAY menu key or to replay the announcement Press the SEND TO V MAIL menu key or to send the call to voice mail Press the FORWARD menu key or and then enter the extension number to forward the call to another extension Press the REFUSE menu key or to refuse the call USING THE DIRECTORIES With directories you can use your phone keypad to find names and numbers You can then use the directory...

Page 69: ...ce Press to backspace Change to numeric mode Message key unlit Press the keypad keys to enter an extension number Press to backspace 3 Press the SEARCH menu key to begin the search If desired you can use the PREVIOUS and NEXT menu keys or the high low end of the Volume key to move alphabetically through the directory 4 Press the CALL for IC or OUTSIDE DIRECTORIES or ACCEPT for FEA TURE DIR menu ke...

Page 70: ...ss to advance to the next character For example 5666 66337777 enters JONES The character available depends on the software version To use the directory to leave a voice mail message 1 Dial the voice mail extension number 2 Press for Directory Services 3 Enter the desired name as described above and press The selected name is played 4 Do one of the following Press to accept the name Press to hear t...

Page 71: ...onvenience a pocket sized guide of the Remote Feature Access is located in the front of this guide Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your phone 1 Dial 2 Enter your current password followed by NOTE Your extension number is your password at default 3 Enter the new password followed by You hear a c...

Page 72: ...o change the station password using Remote Programming a Enter b Enter the new password followed by c Enter the new password again for verification followed by To turn on DND a Enter b Enter message number 01 20 and the optional second line message text To turn off DND Enter To turn on Call Forward a Enter one of the following Call Forward feature codes All Calls If No Answer If Busy If No Answer ...

Page 73: ...l 1 Press and dial If you hear repeating tones the Agent Help feature is not available at your phone you already have four parties in your call not enough system circuits are currently available or the Agent Help Extension is in DND 2 Dial the Agent Help Extension number if required Your phone may be pro grammed to automatically dial the number or you may be required to dial it If the Agent Help E...

Page 74: ...istribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below Agent IDs If the hunt group is programmed to use ...

Page 75: ... ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 3 Do one of the following To log into ACD hunt group s using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group s that you requested that use the Agent ID ...

Page 76: ...OGGED OUT OF ALL ACDS and you hear a confir mation tone OR With or without the handset lifted dial One of the following dis plays will appear If you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF hunt group The procedure is complete If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD h...

Page 77: ...ARNING MORE Axxess Executive Display Phone User Guide Learning More SECTION CONTENTS PAGE Introduction 68 What the Administrators Can Do for You 68 Frequently Asked Questions FAQ 69 Default Feature Codes 71 ...

Page 78: ...s including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming user names toll restriction DND messages and extension numbers Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing your passwor...

Page 79: ...ange or erase the password for you You can then retrieve your messages and reset the password if desired see page 45 Q4 Why can t I retrieve deleted messages A4 Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 31 If you attempted to undelete a voice mail within this time frame however y...

Page 80: ... why you might not be able to access the feature Some possi ble reasons include Your system software version may not support the feature this guide covers all versions Your System Administrator may not have enabled the feature for your phone Your System Administrator may have programmed your phone to block the fea ture Q10 If I need further assistance how do I get technical support A10 First conta...

Page 81: ...ary OUTSIDE LINE ACCESS CODES These defaults may differ based on the software version EXTENSION NUMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 Outgoing Call 8 EXTENSION NAME EXTENSION NUMBER NEW NUMBER Phone Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 ...

Page 82: ...313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time And Date 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Key Default 395 Group Listen 312 Handsfr...

Page 83: ...allback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Keys 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System...

Page 84: ...74 LEARNING MORE Axxess Executive Display Phone User Guide NOTES ...

Page 85: ...ning to a held caller 16 waiting for called phone 12 Canceling messages 27 unheard messages 33 Cascade Levels 49 Changing call screening transfer method 46 directory name 44 fax destination number 47 keymaps 41 language 42 message envelope 45 message search order 47 personal greeting 44 remote feature access password 62 transfer method 46 voice mail message envelope 45 voice mailbox password 45 vo...

Page 86: ...ey Functions 4 Features agent help 63 group listen 25 handsfree 13 hold 16 last number dialed saved 22 last number dialled saved 22 record a call 52 ring intercom always 11 Forced Account Codes 57 Forwarding Calls 20 Frequently Asked Questions FAQ 69 Full Mailbox 28 G Generating a Hookflash 53 Green Lamps 7 Greetings 43 Group Listen Using the Speaker 25 H Handsfree Mode 7 13 Hold 17 Hookflash 53 H...

Page 87: ... feature keys 54 notification days and times 49 remote feature access 61 remote messaging 48 ring intercom always 11 secondary extension keys 55 station speed dial numbers 50 Q Queueing on the Line 14 R Receiving intercom calls 12 off hook voice announce Call 13 outside calls 15 Record A Call 52 Recording Personal Greetings 43 Recording Voice Mail Directory Name 44 Recovering Deleted Messages 31 R...

Page 88: ...l 19 Tones Dial 7 Transferring Back to the Primary Phone 56 Transferring Calls 18 U Undeleting Messages 31 User Programmable Feature Keys 54 Using account codes 57 defaults 43 directories 58 do not disturb mode 34 headset 24 message key 27 off hook voice announce 12 record a call 52 reminder messages 35 secondary extension keys 56 speaker and microphone 25 voice mail messages 29 V Viewing Speed Di...

Page 89: ...Message Order Transfer Method 1 1 2 3 2 3 4 1 2 3 4 5 5 1 2 9 1 2 5 Unannounced Screened Announce Only 1 2 3 Cancel Unheard Messages Recover Deleted Messages Listen Recover All Erase All 1 2 1 2 3 Program Cascade Level Enter cascade level number then Enable Disable Enter Personal Enter Pager Enter Time of Day Set Days of Week Monday Friday All Days Individual Days 1 7 Select Message Types All Mess...

Page 90: ...Part No 550 8108 Issue 7 0 October 2002 A661 9219A ...

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