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Axxess

Model 8620 Phone User Guide – Axxess IP Mode

Requesting

a callback   15
a reminder message   36
agent help   60

Responding to a Waiting Call   17
Responding to Agent Help   60
Retrieving Messages   27
Returning

feature buttons to default 51
phone to default 40

Ring Intercom Always 14
Ring Types 38

Saving Last Number Dialed   24
Saving Volume Levels   38
Screening Calls   55
Search Order   43
Secondary Language   40
Selecting a Message Order   27
Selecting a Ring Tone   38
Sending Calls to Voice Mail 20
Sending Messages   32
Setting

account codes   54
preferences   38
remote messaging   44

SMDR (Station Message Detail Recording)   54
Speaker   26
Speed Dialing   46
Standard Account Codes   54
Station Message   15
Station Speed Dial   46
System Administrator   66
System Hold   18
System Speed Dial   48

Timers   63
Transferring Back to the Primary Phone   53
Transferring Calls   20

Undeleting Messages 31

Using

account codes 51

defaults 11, 1 6, 34 , 3 6

directories 55

do-not-disturb mode 34

secondary extension buttons 53

speaker and microphone 26

voice mail messages 29

Viewing Speed-Dial Numbers 48

Voice Mail 7

messages 15

options 41

Voice Mail Messages 29

canceling unheard messages 33

sending messages 32

undeleting messages 31

What the Administrators Can Do for You 66

Working in Hunt Groups 61

Wrap-Up Timer 63

Zones, Page 50

Summary of Contents for AXXESS 8620

Page 1: ...Axxess Model 8620 Phone User Guide Axxess IP Mode...

Page 2: ......

Page 3: ...ITHER Respond handsfree OR Lift the handset for privacy To answer a ringing non handsfree intercom call EITHER Lift the handset for privacy OR Press Speaker or to respond handsfree OR Press the flashi...

Page 4: ...ired zone number 0 9 3 After the tone make your announcement and hang up PICKING UP A CALL FROM ANOTHER EXTENSION 1 Lift the handset and dial 2 Dial the extension number where the call is ringing or h...

Page 5: ...CALL FORWARD Press Six line display model users must then press the FWD OFF menu button PLACING CONFERENCE CALLS 1 While on the first call press The call is now on hold 2 Place an intercom or outside...

Page 6: ...e Press to save the new message in your mailbox Press to delete the message from your mailbox 3 When the message has finished playing you have the following options Press to replay the message from th...

Page 7: ...to Next Message 7 Save the Message 8 9 Delete the Message Delivery Options Cancel Skip to End Send Message and Exit CODE FEATURE NAME CODE FEATURE NAME 391 Account Code All Calls 324 Hunt Group Remov...

Page 8: ...If desired enter the optional second line message text see the dialpad character chart on the next page 4 Hang up To turn off Do Not Disturb Enter and hang up Do Not Disturb Messages Dialpad Characte...

Page 9: ...lls On Hold 18 Placing Conference Calls 19 Transferring Calls 20 Using Reverse Transfer 21 Forwarding Calls 22 Redialing a Number 24 Displaying Information on Your Phone 24 Using a Headset 25 Using th...

Page 10: ...for You 66 Frequently Asked Questions FAQs 67 Default Feature Codes 69 INDEX 73 All products and services mentioned in this publication are the trademarks service marks regis tered marks or registere...

Page 11: ...Axxess IP Mode Finding Your Way SECTION CONTENTS PAGE Welcome 2 About This Guide 2 About Your Phone 3 Feature Button Functions 4 Display 5 Message Indicator Lamp 6 Power Requirements 6 About Voice Ma...

Page 12: ...our Way This section provides you with a photo of the Model 8620 Phone and includes general information designed to help you find what you need Getting Started This section not only includes basic pho...

Page 13: ...ture buttons Provide quick access to various phone and voice mail features The photo below displays the external components of the phone NOTE This is the default configuration Your buttons may have be...

Page 14: ...a call on hold 18 Press an unlit button or the flashing button Select an outside line or answer a call 16 17 Press Access an intercom call 14 Press Mute the microphone 26 Press unlit or lit Enable di...

Page 15: ...s dialed call sources elapsed time of calls current call costs error messages etc Because the display can only support 16 characters you may see a few abbreviations The most commonly used abbreviation...

Page 16: ...ible with the Model 8620 Phone Inter Tel Power Supply Unit Part Number 806 1114 Red Hawk Single Port PowerSense Part Number 901 0407 An industry standard IEEE 802 3 Power Supply Unit It is recommended...

Page 17: ...ther personnel who don t have a permanent office With your voice mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc see page 12 If a caller reach...

Page 18: ...ng If you hear four fast tones or repeating fast tones reorder tone you have pressed an invalid button combination tried to select a restricted line dialed a restricted or invalid number dialed too sl...

Page 19: ...s 20 To Another Extension 20 To Voice Mail 20 To an Outside Number 20 Using Reverse Transfer 21 Forwarding Calls 22 Manual Call Forwarding 22 Automatic System Forwarding 23 Redirect Call 23 Redialing...

Page 20: ...rt mechanism in the holes on the base to secure the position of the phone ADJUSTING YOUR PHONE S LCD CONTRAST Your Model 8620 Phone has a feature that allows you to adjust the LCD contrast This featur...

Page 21: ...n t know what the voice mail extension number is check with your system administrator 2 Press to identify yourself as a subscriber 3 Enter your mailbox number and default password NOTE Your mailbox nu...

Page 22: ...e immediately please dial zero now Otherwise please leave a detailed message and I will return your call as soon as possible Thank you Alternate Greeting Hello this is __________ I will be away from t...

Page 23: ...ctory name 1 Access your mailbox as described on page 28 2 Press to select the Personal Options Menu 3 Press Your current name is played Press to replay your recorded name 4 Press to erase and re reco...

Page 24: ...es through handsfree to a phone s speaker speak after you hear a double tone If you hear continuous ringing wait for the call to be answered The phone system allows you to place a non handsfree call t...

Page 25: ...intercom and non handsfree intercom calls If the hands free feature is enabled on your phone intercom calls are automatically answered Non handsfree intercom calls see page 14 override the handsfree...

Page 26: ...instead of pressing the but ton Dial the Outgoing Call feature code default is Press an unlit button if you have one Dial a Select Line Group feature code the defaults are 92001 92208 Dial the Automat...

Page 27: ...line press to dial an emergency number To make an emergency call Dial A call is automatically placed to the preset emergency number Call Waiting If you receive a call while you are already on another...

Page 28: ...Reverse Transfer feature see page 21 System Hold places the call on hold in the system You can then pick up the call at any phone that has a flashing button for the call including the phone that plac...

Page 29: ...e conference Press and hang up This removes your phone from the conference but leaves the other parties connected To add parties to the conference a Press This leaves the conference parties connected...

Page 30: ...h ing button to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your phone you are automatically connected to the transferred caller...

Page 31: ...way from your phone you can pick up the call using another phone To answer a call ringing or holding at another phone 1 Lift the handset and dial 2 Dial the extension or hunt group number see page 61...

Page 32: ...ne Call Forward If No Answer All incoming calls are forwarded if they are not answered before a timer expires NOTE Only the installer or system administrator can adjust this timer Call Forward If Busy...

Page 33: ...is feature on your phone To enable or disable System Forwarding Dial Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the c...

Page 34: ...ing a line press The number is dialed If there is no redial number available the display shows NO NUMBER TO DIAL DISPLAYING INFORMATION ON YOUR PHONE Your Model 8620 Phone has two lines of display whe...

Page 35: ...he handset in the cradle dial Headset On feature code or dial Headset On Off feature code The display shows HEADSET MODE ON NOTE If using a headset press to connect and disconnect calls To disconnect...

Page 36: ...sing the Speaker With the Group Listen feature you can transmit a conversation over the speaker while you use the handset or headset to continue speaking This allows other people to hear the caller wh...

Page 37: ...tation message while on an intercom call Press and hang up To leave a voice mail message while on an intercom call Press and wait for the message center to answer To leave a silent message without pla...

Page 38: ...f the following messages Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages Message count The system tells you how many mess...

Page 39: ...lbox as described on page 28 2 EITHER Press to listen to your new messages OR Press to listen to your saved messages 3 While you are listening to a message you can use the following options Press to s...

Page 40: ...to make a return call Your call will be transferred automati cally to the caller s extension or telephone number if available If the extension number is not available you will have the option of leavi...

Page 41: ...d on page 28 2 Press for Message Options 3 Press to access undelete options Your options are Press to listen to your deleted messages and choose which ones to delete or recover After each message you...

Page 42: ...o erase and re record your message Press to use the special delivery options You can then use one or more of the following options Press to mark the message private This prevents the recipient from fo...

Page 43: ...When prompted enter the number of the mailbox containing the unheard mes sage 5 Press to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailb...

Page 44: ...tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list Because the system DND message only uses one line of your display y...

Page 45: ...umber of times a button is pressed determines which character is entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same button press once to advance to t...

Page 46: ...ess the high or low end of the Volume button to scroll through the messages 3 While the desired message is displayed press 4 Enter the time you wish to receive the message in hours and minutes For exa...

Page 47: ...0 Making Pages 50 Performing a Hookflash During a Call 51 Programming Your Feature Buttons 51 Programming Direct Station Selection Buttons 52 Programming Secondary Extension Buttons 53 Using Account C...

Page 48: ...and speakerphone intercom dial tone NOTE To change each of these levels you must be using that feature For example if you want to change the speakerphone level for an intercom call you must be on a ha...

Page 49: ...ure code To switch between keymaps when your phone is idle With the handset in the cradle dial To switch between keymaps during a call Press and dial Enabling Automatic Call Answer The Automatic Call...

Page 50: ...Japanese NOTE You can only use the secondary language voice mail prompts if they are loaded on the system By default all phones are set for the primary language See your system administrator to determ...

Page 51: ...r your password 7 Hang up Changing the Voice Mail Message Envelope When you receive a voice mail message the voice mail system plays an envelope that can include the time and date the message was left...

Page 52: ...er s name Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether...

Page 53: ...ge Search Order When more than one message is left in your voice mailbox you can change the order in which you retrieve your messages based on the date and time they were received To change the listen...

Page 54: ...to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example...

Page 55: ...ss You cannot enable the level until a notification number is programmed To set up the time of day for notification Press Then enter the time you want the message notification to start and stop Enter...

Page 56: ...eature buttons you can program them as speed dial buttons for one touch dialing To use a speed dial button you must Store the number in a speed dial location Program an available feature button as a s...

Page 57: ...number to be stored as described below Numeric mode Message button and lamp unlit Press the dialpad buttons to dial the desired numbers Press for a hyphen for a colon to leave a space or to backspace...

Page 58: ...ith the button To view how your Station Speed Dial buttons are programmed 1 With the handset in the cradle dial 2 Press the desired Station Speed Dial button The name or number is displayed 3 Press to...

Page 59: ...s to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message To use the Record A Call feature...

Page 60: ...rammed to a spe cific page zone If you do not know which page zone is programmed for this button ask your system administrator Enabling Paging You can enable or disable page receiving for your phone b...

Page 61: ...ton and Station Speed Dial functions to program a feature but ton to dial an outside number NOTE You cannot program secondary extension buttons as feature buttons see Pro gramming Secondary Extension...

Page 62: ...n transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating doubl...

Page 63: ...splay the current secondary extension button assignment s 1 With the handset in the cradle dial 2 Press the secondary extension button s you want displayed To assign a primary phone to a secondary ext...

Page 64: ...a call Forced account codes must be dialed before you can place an outside call Optional account codes can be entered at any time during a call NOTE Your system administrator can tell you which types...

Page 65: ...ansfer Press to accept the call Press to replay the announcement Press to send the call to voice mail Press and then enter the extension number to forward the call to another extension Press to refuse...

Page 66: ...7 would enter JONES Press once to advance and twice to leave a space or press to backspace Change to numeric mode Message button and lamp unlit Press the dialpad buttons to enter an extension number P...

Page 67: ...the same button press to advance to the next character For example 5666 66337777 enters JONES To use the directory to leave a voice mail message 1 Dial the voice mail extension number 2 Press for Dire...

Page 68: ...access your phone features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your phone 1 D...

Page 69: ...change the station password using Remote Programming a Dial b Enter the new password followed by c Enter the new password again for verification followed by To turn on DND a Dial b Enter the message n...

Page 70: ...ervisor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press and dial If you hear repeating tones the Agent Help feature is not available at your phone you alre...

Page 71: ...l Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and lo...

Page 72: ...Press to log in to all of your ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repe...

Page 73: ...T LOGGED OUT OF ALL ACDS and you hear a confir mation tone OR With or without the handset lifted dial One of the following dis plays will appear If you were logged in to only one hunt group the displa...

Page 74: ...64 MOVING ON Axxess Model 8620 Phone User Guide Axxess IP Mode...

Page 75: ...ARNING MORE 65 Axxess Model 8620 Phone User Guide Axxess IP Mode Learning More SECTION CONTENTS PAGE Introduction 66 What the Administrators Can Do for You 66 Frequently Asked Questions FAQs 67 Defaul...

Page 76: ...ephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numb...

Page 77: ...using your extension number which is your default password Or maybe you don t have a password in which case pressing is all you need to do If these options don t work contact your system administrator...

Page 78: ...odes i e 82 69 etc work when I press or use the Outgoing Call feature code by default to call an outside number A10 Rather than pressing or to access an outside line you must dial a Select Line Group...

Page 79: ...to enter custom feature codes if necessary OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergen...

Page 80: ...ff 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Change Language 301 Conference 5 Default Station 394 Directory 307 Display Time...

Page 81: ...Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Alway...

Page 82: ...72 GETTING STARTED LEARNING MORE Axxess Model 8620 Phone User Guide Axxess IP Mode NOTES...

Page 83: ...ransferring 20 waiting for called phone 15 Camp On 15 Canceling call forwarding 22 callback requests 15 do not disturb 35 messages 27 queue requests 16 reminder messages 36 unheard messages 33 waiting...

Page 84: ...35 group listen feature 26 handsfree answering feature 15 hunt group calls 61 message envelope options 41 paging 50 record a call 49 system forwarding 23 time date option 41 Ending a Conference Call...

Page 85: ...50 Passwords changing default 11 programming remote access 58 Peer to Peer P2P 68 Performing a Hookflash During a Call 51 Phone Configuration changing language selection 40 changing volume levels 38...

Page 86: ...Speed Dialing 46 Standard Account Codes 54 Station Message 15 Station Speed Dial 46 System Administrator 66 System Hold 18 System Speed Dial 48 T Timers 63 Transferring Back to the Primary Phone 53 T...

Page 87: ...ation Message Order Transfer Method 1 1 2 3 2 3 4 1 2 3 4 5 5 1 2 9 1 2 5 Unannounced Screened Announce Only 1 2 3 Cancel Unheard Messages Recover Deleted Messages Listen Recover All Erase All 1 2 1 2...

Page 88: ...Part No 550 8119 Issue 8 1 November 2003 A661 922 A...

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