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68

Inter-Tel

®

Model 8500 User Guide

U

SING

E-MAIL RE

ADER

I

NTRODUCTION

Enterprise Messaging (EM) is the voice processing system that provides advanced
messaging features with the E-mail Reader feature. This section provides information
and instructions about advanced mailbox tasks for users who have E-Mail Reader
enabled for their mailbox.
If your mailbox does not have E-Mail Reader enabled, you have a standard voice
mailbox (see

). The instructions for many voice mail tasks are identical for

standard voice mailbox and advanced mailbox users, therefore, the instructions for
these common mailbox tasks are not repeated in this section.
See the following pages for common mailbox tasks:

•

Initializing your mailbox (see

)

•

Recording your personal greetings (see

)

•

Recording your voice mail directory name (see

•

Accessing your mailbox (see

)

•

Disabling

and enabling ASR (see

)

•

Accessing voice mail messages (see

•

Recording and sending voice mail messages (see

)

•

Canceling unheard voice mail messages (see

)

•

Changing your mailbox password (see

)

•

Changing the call screening transfer method (see

)

•

Programming a fax destination (see

•

Changing the message search order (see

•

Programming remote messaging (see

)

•

Screening calls (see

)

•

Using the voice mail directory (see

NOTE:

For a voice mail flowchart for standard mailbox users, see

.

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Summary of Contents for Axxess 8500

Page 1: ...Model 8500 User Guide ...

Page 2: ......

Page 3: ... a single progress tone you must dial an account code before you can place your call ANSWERING AN INTERCOM OR OUTSIDE CALL EITHER Respond handsfree if enabled OR Lift the handset for privacy OR Press or OR Press the flashing Intercom button PLACING A CALL ON HOLD While on a call press or Hang up or place another call To return to the call lift the handset an then press or the flashing button PLACI...

Page 4: ...the voice mail extension To cancel call forwarding 1 Press 2 If you have a six line display endpoint press the FWD OFF menu button If you have a non display or two line display endpoint press or lift and replace the handset RESPONDING TO A WAITING CALL If you hear a call waiting tone through your handset or headset either end your current call or place it on hold Then press or the flashing button ...

Page 5: ...USING REVERSE TRANSFER CALL PICKUP 1 Lift the handset and dial 2 Dial the extension number where the call is ringing or holding ACCESSING YOUR MAILBOX NOTE If your voice mail system has Automatic Speech Recognition ASR capability and it is enabled for your mailbox you can complete voice mail tasks by issuing spoken commands or by pressing dialpad digits If your button is lit and you have a message...

Page 6: ...Say Delete or press to delete the message from your mailbox 5 When the message has finished playing you have the following options Say Replay or press to replay the message from the beginning Say Reply or press to reply to the message Say Forward or press to forward a copy of the message Say Previous or press to listen to the previous message Say Envelope or press to play the introductory message ...

Page 7: ...29 ACD Agent Wrap up Term 367 Message Silent 375 Agent Help Request 314 Microphone Mute 376 Agent Help Reject 7 Page 361 Automatic Intercom Access 325 Page Remove Replace 360 Automatic Line Access 397 Program Buttons 350 Automatic Line Answer 392 Program Station Password 313 Background Music 6 Queue Callback Request 355 Call Forward All Calls 385 Record A Call 357 Call Forward If Busy 380 Redial 3...

Page 8: ...optional second line message text see the dialpad character chart on the next page 4 Hang up To turn off Do Not Disturb Enter and hang up DO NOT DISTURB MESSAGES VACATION is replaced by HOLIDAY in European systems DIALPAD CHARACTERS NOTE The characters associated with the 5 and 6 dialpad digits are dependent on the software version To turn on Call Forward 1 Enter one of the following Call Forward ...

Page 9: ...d or specific software Some system features can only be accessed by an administrator For information about these features see the Frequently Asked Questions on page 83 For sales service or technical support contact your local authorized Inter Tel provider Comments about this user guide or other technical documentation should be directed to Inter Tel s Technical Publications Department at Tech_Pubs...

Page 10: ...s working life For appro priate disposal and recycling instructions contact your local recycling authority or Inter Tel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling ...

Page 11: ...ng Up Voice Mail 13 Making and Receiving Calls 16 Placing Calls On Hold 20 Placing Conference Calls 21 Transferring Calls 22 Using Reverse Transfer 23 Forwarding Calls 24 Redialing a Number 25 Using a Headset 26 Using the Speaker and Microphone 27 Using the Message Button 29 Accessing Your Mailbox 30 Disabling and Enabling ASR 31 Accessing Voice Mail Messages 32 Using Do Not Disturb Mode 38 Using ...

Page 12: ...ice Mail Directory 59 Programming Remote Feature Access 61 Requesting Agent Help 63 Working in Hunt Groups 64 USING E MAIL READER 67 Introduction 68 E Mail Reader Features 69 Using Your Advanced Mailbox 70 Setting Up Your E Mail Password 71 Accessing E Mail Messages 73 Using Main Menu E Mail Reader Count 75 Accessing Fax Messages 76 Recovering Deleted Messages 77 Changing Message Envelopes 78 Voic...

Page 13: ...Your Way SECTION CONTENTS PAGE Welcome 2 About This Guide 2 About Your Endpoint 3 Feature Button Functions 4 Message Indicator Lamp 5 About Voice Mail 5 Enterprise Messaging 7 Automatic Speech Recognition ASR 8 What You See and Hear 9 Software Compatibility 10 ...

Page 14: ...ludes general information designed to help you find what you need Getting Started This section includes basic endpoint and voice mail informa tion and provides instructions on how to perform everyday tasks such as answering calls making calls and using voice mail Moving On In this section you ll learn how to use advanced endpoint and voice mail features Using E Mail Reader This section includes in...

Page 15: ...ick access to various telephone and voice mail fea tures NOTE This is the default configuration Your buttons may have been programmed dif ferently If you are uncertain about the configuration ask your system administrator Hearing Aid Compatible Message Indicator Lamp Hold Button Volume Control Ring and Voice Speaker Button Internal Speaker 12 Button Dialpad Feature Buttons Underneath Edge Handsfre...

Page 16: ...on Select an outside line or answer a call 18 19 Press Access an intercom call 16 Press unlit or lit Enable disable Do Not Disturb mode 38 Press and dial the numbers you would like to add to the conference Place a conference call 21 Press International Hold Symbol Put a call on hold 20 Press and dial the destination number Transfer a call 22 Press Access System Speed Dial numbers 53 Press Access S...

Page 17: ...other callers can send and receive recorded messages from any supported endpoint on the system To use voice mail features each user or sub scriber is assigned a mailbox which usually corresponds to the extension number assigned to your endpoint You can however have an unassociated mailbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personn...

Page 18: ...stem you also have access to advanced communication and messaging features such as E Mail Reader and Automatic Speech Recognition ARS For more information about EM see page 67 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users The instructions for the following common mailbox tasks are included in the Getting Started and Moving On section...

Page 19: ... be enabled for standard voice mailboxes and advanced mail boxes see page 6 For more information about ASR see page 8 E Mail Reader E Mail Reader allows you to access voice e mail and fax mes sages from your mailbox For e mail messages E mail Reader uses Text to Speech TTS capabilities included with EM to convert the text in an e mail mes sage to a wav file For fax messages E Mail Reader announces...

Page 20: ...ndpoint s speaker can pick up background noise and other sounds which may cause the system to mis interpret a command When you use the dialpad buttons to complete a task you are sometimes prompted to press to indicate to the system that you have finished entering digits It is not necessary to say Pound or Hash when using ASR The silence that follows your voice command replaces the digit While you ...

Page 21: ...n another endpoint If the buttons only light red either your endpoint does not have the green lamps or the system is not programmed to support the two lamp colors NOTE Your endpoint may be programmed to always use red lamps for calls ring ing directly to your endpoint The button lamps may be solidly lit or flashing to indicate the status of a call or feature To avoid confusion this guide uses diff...

Page 22: ...e limited functionality in the following areas The button will not work however you can still use this feature by dial ing the Station Speed Dial feature code see page 51 The button will not work however you can still use this feature by dial ing the Page feature code see page 54 The Message Indicator lamp will not work however the button will still function properly see page 29 The and lamps will...

Page 23: ...xtension 22 To Voice Mail 22 To an Outside Number 22 Using Reverse Transfer 23 Forwarding Calls 24 Manual Call Forwarding 24 Automatic System Forwarding 24 Redirect Call 25 Redialing a Number 25 Using a Headset 26 Using the Speaker and Microphone 27 Mute Button 27 Group Listen Using the Speaker 27 Enhanced Speakerphone Mode 28 Using the Message Button 29 Leaving Messages 29 Retrieving Messages 29 ...

Page 24: ...the angle of your endpoint If your endpoint has a support mechanism that fits into holes on the base 1 Position the bottom of the endpoint s base on a flat surface 2 Tilt the endpoint to the desired angle 3 Place the feet of the support mechanism in the holes on the base to secure the position of the endpoint If your endpoint has buttons located on the back to release the locking base 1 Position t...

Page 25: ... need to do is initialize your mailbox This allows you to change the default password for your mailbox record your name for the company directories and listen to the voice mail introduction To initialize your mailbox 1 Dial the voice mail extension number You hear the main menu NOTE If you do not know the voice mail extension number check with your voice mail administrator 2 Say Login or press to ...

Page 26: ... where you can be reached When you will be returning calls For callers who do not wish to leave a message how to exit voice mail say Operator or press to return to the operator The following are some sample greetings to help you plan your message Primary Greeting Hello this is __________ I am either on another line or away from my desk and cannot take your call at this time If you need to speak to...

Page 27: ...play or press to replay the greeting Say Append or press add to the greeting and then press Say Erase or press to erase and re record the greeting Say Cancel or press to exit without changing your greeting 6 Hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you Alt...

Page 28: ...ntercom Calls To place an intercom call 1 Lift the handset and dial an extension number 2 If your call goes through handsfree to an endpoint s speaker speak after your party answers If you hear continuous ringing wait for the call to be answered The telephone system allows you to place a non handsfree call that will override handsfree mode on the extension you are calling If you use the Ring Inter...

Page 29: ...if the endpoint is in DND mode your off hook voice announce call will not go through This allows you to talk to the endpoint user on his or her handsfree speakerphone even though the user already has a call in progress on the handset This feature is not available if your endpoint has the Ring Intercom Always feature enabled Receiving Intercom Calls Your endpoint can receive both intercom and non h...

Page 30: ...de if desired See page 38 for more information about DND mode Outside Calls With outside calls you can talk to people who aren t members of your telephone sys tem When you make an outside call however you must dial any area codes or long distance digits that your telephone company requires Placing Outside Calls To place an outside call 1 With or without the handset lifted press 2 Dial the desired ...

Page 31: ...ll to another extension or to an outside number 1 Press and dial 2 Enter the extension or outside number to which you want to redirect the call See page 25 for more information Emergency Calls With the telephone system you do not have to access an outside line press to dial an emergency number To make an emergency call Dial A call is automatically placed to the preset emergency number NOTE Dial in...

Page 32: ...Pickup feature see page 23 System Hold places the call on hold in the system You can then pick up the call at any endpoint that has a flashing button for the call including the endpoint that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press the button 2 Hang up or place another call To place an outside call on System Hold 1 Press and d...

Page 33: ...s and hang up This removes your endpoint from the conference but leaves the other parties connected To add parties to the conference Do the following a Press This leaves the conference parties connected b Place a call to the party to be added to the conference c Press twice to put yourself and the new party into the conference To end the conference and place all parties on individual hold Press an...

Page 34: ...he caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your endpoint you are automatically connected to the transferred caller once the transferring party hangs up If this option is disabled you must press a button to answer the transferred call To Voice Mail 1 Press 2 Dial the voice mail extension number 3 EITHER Dial the desired mailbox number an...

Page 35: ... endpoint you can pick up the call using another endpoint To answer a call ringing or holding at another endpoint 1 Lift the handset and dial 2 Dial the extension or hunt group number see page 64 where the call is ringing or holding The call is transferred to the endpoint you are using and you are con nected to the caller NOTE If the Group Call Pickup feature is enabled you can pick up a call ring...

Page 36: ...er Call Forward If Busy When your endpoint is busy all incom ing calls are forwarded without ringing at your endpoint Call Forward If No Answer or Busy All incoming calls are for warded if your endpoint is busy or if you do not answer as described above 2 Do one of the following To forward to an outside telephone number Select an outgoing line and dial a telephone number To forward to an extension...

Page 37: ... number 3 Press REDIALING A NUMBER The redial feature allows you to redial the last outside number you dialed Although most endpoints redial the last number dialed your system administrator can program your endpoint to redial the last number saved To use the Last Number Dialed feature if enabled With or without the handset lifted press A line is selected automatically and the number is dialed To u...

Page 38: ...s of incoming calls To connect a headset 1 Unplug the coiled handset cord from the base of the endpoint Leave the hand set in the cradle 2 Insert the headset plug into the vacant handset jack 3 While on hook enter the Headset On feature code or the Headset On Off feature code To disconnect a headset 1 Unplug the headset cord from the base of the endpoint 2 Plug the coiled handset cord into the vac...

Page 39: ...er while you use the handset or headset to continue speaking This allows other people to hear the caller while the caller can only hear you NOTE You cannot use this feature on a handsfree call You must be on a call using the handset or a headset before entering the feature code To turn the group listen feature on or off during a call Press and dial You hear a confirmation tone the other party does...

Page 40: ...kerphone Mode To enable enhanced speakerphone mode while on a call EITHER Press and then OR Press and dial The speakerphone will return to standard mode when you end the call There will be about one second of white noise while the speakerphone circuitry is cal ibrated to the call Both parties should avoid speaking during this white noise NOTE On some long distance calls the outside party may hear ...

Page 41: ...To indicate that a message is waiting your endpoint s button and lamp flash Leaving Messages To leave a station message while on an intercom call press and hang up To leave a voice mail message while on an intercom call press and wait for the message center to answer To leave a silent message without placing an intercom call 1 Dial 2 Dial the desired extension number and hang up to leave a station...

Page 42: ...nnounces the number of new and or saved messages that are in your mailbox The system also informs you if the mes sages are priority messages If E Mail Reader is enabled for your mailbox the media type is indicated Remote Messaging The system indicates if the Remote Messaging feature is enabled see page 48 It also alerts you if a programming error has been detected when attempting to place a Remote...

Page 43: ...y Option number eight is used as a toggle and you can re enable ASR by pressing the number eight again on the main subscriber menu only Also if you press a dialpad digit at the main subscriber menu to access mailbox functions ASR is automatically turned off and will remain off for the rest of the call For ASR guidelines see page 8 NOTE If your mailbox has E Mail Reader enabled you have an advanced...

Page 44: ...page 30 2 If E Mail Reader is enabled for your mailbox say Voice Mail or press If E Mail Reader is not enabled for your mailbox skip this step 3 Select one of the following Say New or press to listen to new messages Say Saved or press to listen to saved messages 4 While you are listening to a voice mail message you can use the following options Say Skip or press to skip to the end of the recording...

Page 45: ...r telephone number if the number is available If the user is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage Say Forward or press to forward a copy of the message to another sub scriber If you want to include an introduction say Record or press Otherwise say Accept or press to forward the message witho...

Page 46: ...es To recover deleted voice mail messages 1 Access your mailbox as described on page 30 2 Say Options or press for Message Options 3 Say Recover or press to access undelete options 4 EITHER Say Listen or press to listen to your deleted messages and choose which ones to recover After each message you can Say Replay or press to replay the message Say Reply or press to reply to the message Say Forwar...

Page 47: ...While recording you have the following options Press to pause while recording Say Continue or press to con tinue Press to erase and re record your message 5 When finished recording you can press to access the following options NOTE If you select the copy or special delivery options and then do not respond to the prompts the system will time out and deliver your message to the original recipient Sa...

Page 48: ... or press to mark the message certified When the recipient listens to the message you will receive a receipt notice Say Priority or press to mark the message priority This will place your message ahead of all other waiting messages in the receiving mailbox Say Cancel or press to cancel delivery options Say Send or press to send the message and return to voice mail options NOTE If you are not using...

Page 49: ...mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can Say Replay or press to replay the message Say Append or press to add to the message Say Forward or press to forward the message to another mailbox Say Previous or press to listen to the previous message Say Envelope or press to play the message envel...

Page 50: ...r installer or programmer Your trainer or sys tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list To enable DND 1 Press 2 Dial the two digit number corresponding to the message you want to use see table above 3 Press or lift and replace the handset To cancel DND mode Press DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NE...

Page 51: ...esired two digit number for the message that you want 3 Press 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press If your system is set for 24 hour format you must enter the time appropriately e g 1400 2 00PM If your system is set for 12 hour format press for AM or for PM To cancel all reminder message req...

Page 52: ...40 Inter Tel Model 8500 User Guide GETTING STARTED ...

Page 53: ... 47 Programming a Fax Destination 48 Changing the Message Search Order 48 Programming Remote Messaging 49 Speed Dialing 51 Station Speed Dial 51 System Speed Dial 53 Using Record A Call 53 Paging 54 Enabling Paging 54 Making Pages 54 Performing a Hookflash During a Call 55 Programming Your Feature Buttons 55 Programming Direct Station Selection Buttons 56 Programming Secondary Extension Buttons 57...

Page 54: ...tercom dial tone NOTE To change each of these levels you must be using that feature For example if you want to change the speakerphone level for an intercom call you must be on a handsfree intercom call To change a volume level Press the high end of the volume button to increase the volume Press the low end of the volume button to decrease the volume To save your change EITHER Press both ends of t...

Page 55: ...ode To switch between keymaps when your endpoint is idle With the handset in the cradle dial To switch between keymaps during a call Press and dial Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you lift the handset or press If this feature is enabled you are automatically connected when you go off hook If...

Page 56: ...ogrammed for the secondary language all prompts are played in Japanese NOTE You can only use the secondary language voice mail prompts if they are loaded on the system By default all endpoints are set for the primary language See your system administrator to determine which languages are programmed for your tele phone system To change the assigned language for your endpoint Dial to change between ...

Page 57: ...sing E Mail Reader features Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox When you first initial ize your mailbox you are prompted to change your password from the default your mailbox number You can change your mailbox password at any time The new password can be up to 12 digits long and must be numeric To change your mailbox password 1 Access your mail...

Page 58: ...age envelopes To change your voice mail message envelope 1 Access your mailbox as described on page 30 2 Say Personal or press to select the Personal Options Menu 3 Say Envelope or press to select the Message Envelope Options Menu You can then do any of the following Say Time Date or press to enable or disable the time and date options Say Source or press to enable or disable the message source op...

Page 59: ...ls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call See page 58 for instructions about using the call screening feature To change your transfer method if enabled 1 Access your mailbox as described on page 30 2 Say Personal or press to select the P...

Page 60: ...stination If you entered the letters using the dialpad press when you are done 6 EITHER say Accept or press to accept the number OR say Re enter and press to erase and re enter the number 7 Hang up Changing the Message Search Order You can change the order in which you retrieve your messages based on the date and time you receive them When more than one message is left in your mailbox they are ava...

Page 61: ... is available only if it is enabled for your mail box Contact your voice mail administrator to see if this feature is enabled for your mail box ALSO The remote messaging feature is supported for voice mail messages only If E Mail Reader is enabled for your mailbox you cannot use remote messaging for e mail and fax messages With Remote Messaging you can program voice mail to call you when your mail...

Page 62: ... Days or press Then select one of the following Say Weekdays or press for Monday Friday Say Days or press for all days Say Day or press to select individual days You are prompted to say or press numbers 1 7 which correspond to the days Sunday through Saturday 6 Say Time or press Then say or enter the times you want the message noti fication to start and stop Enter or say the times with two digits ...

Page 63: ...tons you can program them as speed dial buttons for one touch dialing To use a speed dial button you must Store the number in a speed dial location Program an available feature button as a speed dial button Associate a speed dial location with the new speed dial button NOTE You can use the Speed Dial feature even if your endpoint does not have programmable feature buttons Programming Station Speed...

Page 64: ...he outside telephone number To erase a number in a Speed Dial location 1 With the handset in the cradle dial 2 Enter the speed dial location 0 9 you want to erase or press the associated Sta tion Speed Dial button 3 EITHER program a new number for the location code OR Press to exit Creating Station Speed Dial Buttons If your endpoint has programmable buttons you can program one or more as speed di...

Page 65: ... location code 000 999 or 0000 4999 for the desired number 3 Press to dial the number USING RECORD A CALL If your telephone system is equipped with a Voice Processor voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message NOTE The Record A Call feature remains...

Page 66: ... a spe cific page zone If you do not know which page zone is programmed for this button ask your system administrator Enabling Paging You can enable or disable page receiving for your endpoint by using the Page Remove Replace feature code If your endpoint is assigned to more than one page zone all zones are removed or replaced at once you cannot turn off individual zones To turn paging on and off ...

Page 67: ...re codes listed in the back of this user guide In addition you can combine the feature button and Station Speed Dial functions to program a feature button to dial an outside num ber NOTE You cannot program secondary extension buttons as feature buttons see Pro gramming Secondary Extension Buttons on page 56 To program a user programmable feature button 1 With the handset in the cradle dial 2 Press...

Page 68: ...e button once You can transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating double tones You can visually monitor the status of the extension The DSS BLF lamps indi cate the status of the extension or feature assigned to the button These indica tions are shown ...

Page 69: ...change the secondary extension button e g make it a feature button To assign a primary extension to a secondary extension button if enabled 1 With the handset in the cradle dial 2 Press the secondary extension button and dial the desired extension number Once programmed you can use your secondary extension button as follows You can press your flashing secondary extension button to answer a call th...

Page 70: ...ccount code is not immediately accepted press To set an account code for all calls placed from your endpoint Dial and then the account code If the account code is not immediately accepted press This code will be used for all calls made from your endpoint until it is disabled To disable the code Dial and press SCREENING CALLS If desired you can screen calls that are transferred from voice mail This...

Page 71: ...ohn Jones John Nielson David John Robert John etc When one to 10 matches are located you can browse the list of returned names by selecting the Previous say Previous or press and Next say Next or press options The directory lists are circular That is when the end of the list is reached the next name played will be the first name in the directory When the correct name is played say Yes or press to ...

Page 72: ...ay Next or press to browse to the next name in the list Say New or press to search for a new name Say Cancel or press to exit the directory 5 If more than 10 matches are located the system prompts you to browse or filter the list Do one of the following Say Yes or press to browse the list See step 4 for options Say No or press to select the filter option and then respond to one of the following fi...

Page 73: ...onvenience a pocket sized guide of the Remote Feature Access is located in the front of this guide Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your endpoint 1 Dial 2 Enter your current password followed by NOTE Your extension number is your password at default 3 Enter the new password followed by You hear ...

Page 74: ... the station password using Remote Programming a Enter b Enter the new password followed by c Enter the new password again for verification followed by To turn on DND a Enter b Enter the message number 01 20 and enter the optional second line mes sage text To turn off DND Enter To turn on Call Forward a Enter one of the following Call Forward feature codes All Calls If No Answer If Busy If No Answ...

Page 75: ...r the supervi sor can be heard as soon as the conference is established In either case the supervi sor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press and dial If you hear repeating tones the Agent Help fea ture is not available at your endpoint you already have four parties in your call not enough system circuits are currently available or the Agent He...

Page 76: ... that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below Agent IDs If the hunt group is programmed to use ACD Agent IDs e...

Page 77: ...gent Login feature code 1 With or without the handset lifted dial 2 EITHER Enter the desired ACD hunt group number OR Press to log in to all of your ACD hunt groups at once NOTE If you entered an invalid hunt group number you hear repeating tones 3 Do one of the following To log into one or more ACD hunt groups using Agent IDs Enter your Agent ID You are logged into the ACD hunt group using Agent ...

Page 78: ... however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 EITHER Dial to log out of all of your ACD hunt groups at once You hear a confirmation tone OR With or without the handset lifted dial If you were logged in to only one hunt group the procedure is complete If you were logged in to more than one hunt group dial the extension number of the desired ACD h...

Page 79: ...troduction 68 E Mail Reader Features 69 Using Your Advanced Mailbox 70 Setting Up Your E Mail Password 71 Accessing E Mail Messages 73 Using Main Menu E Mail Reader Count 75 Accessing Fax Messages 76 Recovering Deleted Messages 77 Changing Message Envelopes 78 Voice Mail Flowchart Advanced Mailbox 79 ...

Page 80: ... not repeated in this section See the following pages for common mailbox tasks Initializing your mailbox see page 13 Recording your personal greetings see page 14 Recording your voice mail directory name see page 13 Accessing your mailbox see page 30 Disabling and enabling ASR see page 31 Accessing voice mail messages see page 32 Recording and sending voice mail messages see page 35 Canceling unhe...

Page 81: ... mail according to the envelope options that you set see page 78 Then after the envelope is played E Mail Reader reads the text in the body of the message Once you have listened to your e mail you can access additional options to reply forward save or delete the message see page 73 When you access a fax message E Mail Reader announces the fax envelope accord ing to the envelope options that you se...

Page 82: ...and e mail messages you have in your mailbox You can choose which type of message you want to access by selecting voice mail fax or e mail from the main subscriber menu Main menu options include the following To access voice mail messages Say Voice Mail or press To record voice mail messages Say Record or press To access e mail messages Say E Mail or press To access personal mailbox options Say Pe...

Page 83: ...u must use the dialpad buttons on your end point to set up your e mail password When setting up your password the number of times you press a button determines which character is entered as shown in the table on the following page Notice that the capital letters and lower case letters require different button presses As you press the buttons the system announces the current character For security ...

Page 84: ...ges and gives you the following options Say Continue or press to access your mailbox without access to your e mail messages Say Password or press to enter your new e mail password 2 When prompted enter your e mail password using the dialpad buttons and then press Refer to the table below for dialpad button descriptions NOTE For a description of special character locations press 3 Your new password...

Page 85: ...you select the reply option you are prompted to record a message and your reply is sent as an attachment in the form of a wav file If the e mail has multiple recipients you have the option of replying to just the sender or to all of the recipients When you forward an e mail message the e mail is converted to a fax and forwarded to the fax destination telephone number you specify NOTE The body of O...

Page 86: ...orward or press to skip ahead Say Lower or press to lower the volume Say Envelope or press to play the message envelope Say Higher or press to raise the volume Say Delete Message or press to delete the message Say Cancel or press to return to the previous menu 4 When E Mail Reader has finished reading the e mail you have the following options Say Replay or press to replay the message from the begi...

Page 87: ... before you can listen to your messages The voice prompt that indicates the number of e mail and fax messages is the Main Menu E Mail Reader Count option Voice mail message prompts are not included in Main Menu E Mail Reader Count and will always be played when you access your mailbox You can disable the Main Menu E Mail Reader Count option in your mailbox Disabling the Main Menu E Mail Reader Cou...

Page 88: ... messages Then select one of the following Say New or press to listen to new messages Say Saved or press to listen to saved messages 3 After the fax envelope is played you have the following options Say Forward or press to forward a copy of the message to another des tination Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Ye...

Page 89: ...box as described on page 30 2 Say Options or press for Message Options 3 Say Recover or press to access undelete options 4 Specify which media type you would like to recover Your options are Say Voice Mail or press to recover a voice mail message Say E Mail or press to recover an e mail message Say Facsimile or press to recover a fax message 5 EITHER Say Listen or press to listen to your deleted m...

Page 90: ... and save your message envelope 1 Access your mailbox as described in Mailbox Access on page 30 2 Say Personal or press to select the Personal Options Menu 3 Say Envelope or press to select the Message Envelope Options Menu 4 Select the media type you would like to change Say Voice Mail or press Say E Mail or press Say Facsimile or press 5 You can then do any of the following Say Time Date or pres...

Page 91: ...xit Hang Up 1 2 3 Record Greeting Primary Greeting Alternate Greeting System Greeting See Recording Options Record Directory Name See Recording Options Record Password Change Envelope Settings Time Date Source Length Subj Pages All Options None Remote Messaging Primary Cascade Alternate Cascade More Options Fax Number Message Order E Mail Rdr Count Transfer Method 1 1 2 3 2 3 4 1 2 3 4 5 5 1 2 9 1...

Page 92: ...80 Inter Tel Model 8500 User Guide USING E MAIL READER ...

Page 93: ...81 Inter Tel Model 8500 User Guide LEARNING MORE Learning More SECTION CONTENTS PAGE Introduction 82 What the Administrators Can Do for You 82 Frequently Asked Questions FAQs 83 Default Feature Codes 86 ...

Page 94: ...tings associated with your endpoint The types of administrators that can help you with your endpoint voice mail are as follows System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numbers Voice Mail Administrator Per...

Page 95: ...ation Speed Dial numbers see page 51 Q3 How can I set the number of rings that are allowed before the call is sent to voice mail A3 Only your system administrator can change the number of rings Q4 Why can t I hear dial tone when I pick up my handset A4 Your endpoint may be in headset mode While on hook enter the Headset Off feature code or the Headset On Off feature code Q5 Why can t I retrieve de...

Page 96: ...e mail password you will be prompted to update it for E Mail Reader See page 71 for additional information about entering your e mail password Q10 Why don t I have e mail and fax messages in my mailbox A10 If your mailbox is the standard voice mailbox see page 6 you will not receive e mail and fax messages in your mailbox To receive these types of messages E Mail Reader must be enabled for your ma...

Page 97: ...estrictions for your system Your system administrator may not have enabled the feature for your endpoint Your system administrator may have programmed your endpoint to block the fea ture Q14 If I need further assistance how do I get technical support A14 First contact the appropriate administrator system voice mail or network if you have a question that is not covered in this user guide If you nee...

Page 98: ...E ACCESS CODES These defaults may differ depending on the software version EXTENSION NUMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 999 in Europe Outgoing Call 8 EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 ...

Page 99: ...c Line Answer 350 Background Music On Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Button Default 395 Group...

Page 100: ...k Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Speed Dial 381 Switch...

Page 101: ...89 Inter Tel Model 8500 User Guide LEARNING MORE NOTES ...

Page 102: ...90 Inter Tel Model 8500 User Guide LEARNING MORE ...

Page 103: ...19 picking up reverse transfer 23 placing non handsfree 16 placing on hold 20 receiving non handsfree 17 receiving off hook voice announce 17 redirecting 18 returning to held caller 20 transferring 22 waiting for called endpoint 17 Camp On 17 Canceling call forwarding 24 callback requests 17 do not disturb 38 messages 29 queue requests 19 reminder messages 39 unheard voice mail messages 37 Cascade...

Page 104: ... changing language selection 44 changing volume levels 42 enabling automatic call answer 43 enabling background music 43 returning to default operation 44 selecting a ring tone 42 Enhanced Speakerphone Mode 28 Entering Account Codes 58 Enterprise Messaging 7 Erasing Station Speed Dial Numbers 52 Exiting a Conference Call 21 F Fax Destination Number 48 Fax Messages 76 Feature Button Functions 4 Fea...

Page 105: ...ne 27 Multilingual Capability 44 Mute Button 27 Muting the Microphone 21 N Non Handsfree Calls 16 17 43 O Off Hook 9 Off Hook Voice Announce 17 Optional Account Codes 58 Outside Calls 18 P Paging 54 Performing a Hookflash During a Call 55 Placing calls on hold 20 conference calls 21 intercom calls 16 non handsfree calls 16 Primary Greeting 14 Primary Language 44 Programming cascade levels 49 date ...

Page 106: ...7 Speed Dialing 51 Standard Account Codes 58 Standard Voice Mailbox Flowchart 95 Station Message 17 Station Message Detail Recording 58 Station Speed Dial 51 System Administrator 82 System Hold 20 System Speed Dial 53 T Terminating ACD Agent Calls 66 Timers 24 66 Transferring Calls 22 U Using account codes 58 advanced mailbox 70 defaults 13 18 38 39 do not disturb mode 38 feature buttons 55 group ...

Page 107: ...Enter Time of Day Set Days of Week Weekdays All Days Individual Day 1 7 Select Message Category All Messages Priority Messages 1 1 2 3 2 3 1 2 3 4 1 2 REMOTE MESSAGING New Messages Saved Messages 1 2 MESSAGE ORDER NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press to accept New Message Record Saved Messages Personal Options Message Op...

Page 108: ...Part No 550 8114 Issue 11 March 2006 A661 9225A ...

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