18
8
Troubleshooting
Please follow the below table to diagnose and solve the problem. If problem is still exited, please
contact our service center.
Trouble
Possible cause
Solution
After power-on, PTZ
does not perform
self-checking
Power wire connects wrong or
not well
Again connect the power wire
PT system is broken
Change the PT system
after power on .the PT
self-check successful but
cannot operate
Address of PT is not right
Change the address of PT
system refer to 4.2
The address of PT and
protocol must be same
Address of protocol board is
not right
change the protocol board
address again refer to 4.4
The address of PT and
protocol must be same
Cannot operate the thermal
camera
Address of thermal camera is
not right
change the address of thermal
camera refer to 4.1
Protocol address is minus 1 of
thermal camera address
Protocol and baud rate of
thermal camera is not right
The baud rate of thermal
camera is 9600
The protocol of thermal
camera is PELCO-D
Cannot operate the visual
camera
CCD address is not right
Change the address of Visual
camera refer to 4.3
The address of Visual camera
must same with protocol
board address
Cannot capture the image of
camera when PT is rotating
Power consumption is not
enough
Apply the right power supply
Video wire connects not well
Check the video wire
connection
