Intel S1200BT, Service Manual, Page: 109 / 122

Intel® Server Board S1200BT Service Guide 93
Appendix C: Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel support web page:
http://www.intel.com/support/motherboards/server
This web page provides 24x7 support when you need it to get the latest and most
complete technical support information on all Intel Enterprise Server and Storage
Platforms. Information available at the support site includes:
— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis
support matrix and operating systems
— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledgebase to search for product information throughout the
support site
2. If you are still unable to obtain a solution to your issue, send an email to Intel’s
technical support center using the online form available at
http://supportmail.intel.com/scripts-emf/welcome.aspx.
3. Lastly, you can contact an Intel support representative using one of the support
phone numbers available at http://www.intel.com/support/9089.htm
(charges may apply). Intel customer support suggests filling out the issue report
form available at “Intel® Server Issue Report Form” on page 87 to better service
the issue.
Intel also offers Channel Program members around-the-clock 24x7 technical phone
support on Intel
®
server boards, server chassis, server RAID controller cards, and
Intel
®
Server Management at http://www.intel.com/reseller/ .
Note: You will need to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel web site:
http://www.intel.com/support/motherboards/server/sb/CS-010807.htm .