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Appendix D: Getting Help

Intel

Server Chassis P4000M Service Guide

Appendix D: Getting Help

If you encounter an issue with your server platform, please follow these steps to obtain
support on your product.

1. Get connected to our

support web page

for 24x7 support when you need it to get the

latest and most complete technical support information on all Intel

Enterprise Server

and Storage Platforms. Information available at the support site includes:

Latest BIOS, firmware, drivers and utilities.

ii.

Product documentation, installation and

Quick Start Guides.

iii.

Full product specifications, technical advisories and errata.

iv.

Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and

operating systems.

Server and chassis accessory parts list for ordering upgrades or spare parts.

vi.

A searchable knowledgebase to search for product information throughout the support site.

2. Send an email to Intel

’s technical support center using the following online form if you

still cannot obtain a solution to your issue.

3. Lastly, you can contact an Intel

support representative using one of the following

support phone numbers. Charges may apply. Intel

customer support suggests filling

out the

issue report form

to better service the issue.

Intel

now offers Channel Program members around-the-clock

24x7 technical phone

support

on Intel

server boards, server chassis, server RAID controller cards, and

Intel

Server Management.

NOTE

You must login in to the reseller site to obtain the 24x7 number.

Warranty Information

To obtain warranty information, visit the following Intel

web site:

http://www.intel.com/support/motherboards/server/sb/cs-010807.htm

Summary of Contents for P4000M

Page 1: ...Intel Server Chassis P4000M Family Service Guide A Guide for Technically Qualified Assemblers of Intel identified Subassemblies Products Order Number G30559 005 ...

Page 2: ...ARISING OUT OF DIRECTLY OR INDIRECTLY ANY CLAIM OF PRODUCT LIABILITY PERSONAL INJURY OR DEATH ARISING IN ANY WAY OUT OF SUCH MISSION CRITICAL APPLICATION WHETHER OR NOT INTEL OR ITS SUBCONTRACTOR WAS NEGLIGENT IN THE DESIGN MANUFACTURE OR WARNING OF THE INTEL PRODUCT OR ANY OF ITS PARTS Intel may make changes to specifications and product descriptions at any time without notice Designers must not ...

Page 3: ...therboards server sb cs 010770 htm Consignes de sécurité Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit 3 0 CD ou bien rendez vous sur le site http www intel com support motherboards server sb cs 010770 htm I...

Page 4: ...ment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handl...

Page 5: ...cable routing power supply specifications and system environment requirements At the back of this document you will find appendices on safety getting help and warranty information Additional Information and Software If you need more information about this product or information about the accessories that you can use with this server chassis use the following resources These files are available at ...

Page 6: ...y 16 Converting the Pedestal Chassis to Rack Mount Chassis 16 Installing and or Removing Airduct 20 Installing the Airduct 20 Removing the Airduct 21 Replacing the Fixed Fan 21 Removing the Fixed Fan 21 Installing the Fixed Fan 22 Removing and Installing the Hotswap Fan 23 Removing the Hotswap Fan 23 Installing the Hotswap Fan 24 Removing and Installing the Fixed HDD EMI Shield 24 Removing the Fix...

Page 7: ...stalling and Removing a DVD or CD ROM Drive 53 Installing a DVD or CD ROM Drive 53 Removing a DVD or CD ROM Drive 54 Installing PCI Add in Board s 55 Installing a Double Width Card Extension Bracket 58 Removing and Installing the Fixed Power Supply 59 Removing the Fixed Power Supply 59 Installing the Fixed Power Supply 60 Installing an Additional Hotswap Power Supply Module 61 Replacing a Hot Swap...

Page 8: ...0 W Hotswap Power Supply Input Voltage 84 1200 W Hotswap Power Supply Output Voltages 84 System Environmental Requirements 85 Current Usage 85 Calculation Power Usage 85 Appendix A Regulatory and Compliance Information 87 Appendix B Safety Information 88 Appendix C Installation Assembly Safety Instructions 89 Appendix D Getting Help 90 Warranty Information 90 Appendix E Intel Server Issue Report F...

Page 9: ...over 14 Figure 20 Removing the Front Bezel 15 Figure 21 Installing the Front Bezel 16 Figure 23 Removing the Fillers 17 Figure 24 Removing the Top Board 17 Figure 25 Installing the Front Panel 17 Figure 26 Installing the Drive optional 18 Figure 28 Installing the Rack Mount handles 19 Figure 29 Installing the Rack Bezel 19 Figure 31 Installing the Airduct 20 Figure 32 Disconnecting the fan power c...

Page 10: ...Carrier 47 Figure 73 Sliding the 3 5 HDD Carrier into the Chassis 48 Figure 74 Removing the 3 5 HDD interface bracket from Carrier 48 Figure 75 Breaking off the tab on the bracket 49 Figure 76 Installing 2 5 HDD interface bracket into Carrier 49 Figure 77 Installing the 2 5 HDD into carrier 50 Figure 78 Sliding the 2 5 HDD Carrier from the chassis 51 Figure 79 Removing the plastic retention device...

Page 11: ...B for 1200 W PSU 68 Figure 113 Installing the PDB for 1200 W PSU 69 Figure 114 Removing the Top Cosmetic Cover 70 Figure 115 Installing the Top Cosmetic Cover 70 Figure 116 Removing the Chassis Feet 71 Figure 117 Installing the Chassis Feet 72 Figure 118 Disconnecting the Cables from the Server Board 73 Figure 120 Disconnecting the Cables from Front Panel Board 74 Figure 122 Installing the Front P...

Page 12: ... 2 Table 2 Front Panel LED Functionality 7 Table 3 460 W Power Supply Output Voltages 83 Table 4 550 W Power Supply Output Voltages 84 Table 5 750 W Power Supply Output Voltages 84 Table 6 1200 W Power Supply Output Voltages 84 Table 7 Environmental Requirements 85 Table 8 Power Usage Worksheet 85 Table 9 Power Usage Worksheet 2 86 ...

Page 13: ...List of Tables Intel Server Chassis P4000M Service Guide xiii This page is intentionally left blank ...

Page 14: ......

Page 15: ... main features of the Intel Server Chassis P4000M family This chapter provides a list of the server chassis features and diagrams showing the location of important components and connections on the server chassis Figure 1 Chassis Front View for Fixed Hard Drive A Front Door Lock Figure 2 Chassis Front View for Hotswap Hard Drive ...

Page 16: ... selected With Front Panel o NIC1 Activity o NIC2 Activity o NIC3 Activity o NIC4 Activity o Power Sleep o System Status o System Chassis Identification o Hard Drive Activity Power Supply Options One fixed 550 W One hotswap 750W with high current PDB Two hotswap 750 W common redundant power supply with high current PDB One hotswap 460 W with low current PDB Two hotswap 460 W common redundant power...

Page 17: ...nput Power Connector F Serial Port Knockout G A Kensington Cable Lock Mounting Hole H Padlock Loop I Alternate RMM4 Knockout J Front Panel K 5 25 Peripheral Bays L CPU Zone System Fan Fan 2 M Fixed Hard Drive Carrier Tray N PCI Zone System Fan Fan 1 O PCI card retainer Figure 3 Internal Chassis View of Intel Server Chassis P4000M with Fixed Power Supply Fixed Hard Drives Fixed System Fans ...

Page 18: ...Knockout G A Kensington Cable Lock Mounting Hole H Padlock Loop I Alternate RMM4 Knockout J Hotswap System Fan 5 K Front Panel L Hotswap System Fan 4 M 5 25 Peripheral Bays N Hotswap System Fan 3 O Hotswap System Fan 2 P 8x3 5 Hotswap HDD Cage Q Hotswap System Fan 1 R PCI card retainer Figure 4 Internal Chassis View of Intel Server Chassis P000M with Hotswap Power Supply Hotswap Hard Drives and Ho...

Page 19: ...Server Chassis Features Intel Server Chassis P4000M Service Guide 5 Hot Swap Hard Drive Bay Options and HDD Numbering Figure 5 4x3 5 Hotswap Drive Cage Figure 6 8x3 5 Hotswap Drive Cage ...

Page 20: ...s P4000M Service Guide Figure 7 8x2 5 Hotswap Drive Cage Figure 8 Two 8x2 5 Hotswap Drive Cages Front Panel The Intel Server Chassis P4000M family uses a common front control panel The layout of the front control panel is as shown in below figure ...

Page 21: ... battery failure or predictive PS failure Amber On Critical alarm Voltage thermal or power fault CPU missing insufficient power unit redundancy resource offset asserted Amber Blink Non Critical failure Critical temp voltage threshold VDR hot asserted min number fans not present or failed Off AC power off System unplugged AC power on System powered off and in standby no prior degraded non critical ...

Page 22: ...redundant power supplies A Fixed Power Supply F Serial B Port Optional B IO Connectors G Kensington Cable Lock Mounting Hole C RMM4 NIC 1394B Port Optional H Padlock Loop D Add in PCI e cards I RMM4 NIC Port Optional E Power Connector Figure 10 Back Panel Layout with Fixed Power Supply A Hotswap Power Supply G Add in PCI e cards B Power Connector H Serial B Port Optional C Power Connector I Kensin...

Page 23: ...n interface between the motherboard and the system drives The following diagrams show the location for each connector found on the backplane 4x3 5 Hard Drive Backplane A I 2 C_In Connectors B SATA SAS Cable Connectors C Power Connectors D SATA 6X Mode Connector E I 2 C_Out Connector F SGPIO Connector Figure 12 4x3 5 HSBP Board Rear View ...

Page 24: ...ssis P4000M Service Guide G SATA SAS Hotswap Drive Connectors Figure 13 4x3 5 HSBP Board Layout Front View 8x3 5 Hard Drive Backplane A SATA 6X Mode B Power Connectors C MINI_SAS Connectors D I 2 C Connector Figure 14 8x3 5 HSBP Board Rear View ...

Page 25: ...P4000M Service Guide 11 E SATA SAS Hotswap Drive Connectors Figure 15 8x3 5 HSBP Board Front View 8x2 5 Hard Drive Backplane A I 2 C_OUT Connector B MINI_SAS Connectors C I 2 C_IN Connector D Power Connectors Figure 16 8x2 5 HSBP Board Front View ...

Page 26: ...Server Chassis Features 12 Intel Server Chassis P4000M Service Guide E SATA SAS Hotswap Drive Connectors Figure 17 8x3 5 HSBP Board Front View ...

Page 27: ...om assume the reader is facing the front of the chassis as it would be positioned for normal operation Removing and Installing the Chassis Cover Removing the Chassis Cover The Intel Server Chassis P4000M family must be operated with the top cover in place to ensure proper cooling You will need to remove the top cover to add or replace components inside of the platform Before removing the top cover...

Page 28: ...ervice Guide Figure 18 Removing the Chassis Cover Installing the Chassis Cover 1 Slide the chassis cover on the chassis see letter A 2 Latch the cover securely to the chassis 3 Secure the chassis cover with the screws see letter B Figure 19 Installing the Chassis Cover ...

Page 29: ...damage the bezel assembly 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Release the two plastic tabs on the left side of the bezel assembly to disengage the tabs and rotate the bezel assembly see letter A no more than...

Page 30: ...ssis 2 Engage the plastic bezel hooks see letter A into the raised metal slots at the chassis edge 3 Rotate the bezel assembly toward the chassis 4 Latch the two plastic tabs see letter B on the left side of the bezel assembly to the chassis Figure 21 Installing the Front Bezel Converting the Pedestal Chassis to Rack Mount Chassis 1 Remove the front panel module Figure 22 Removing the Front Panel ...

Page 31: ...r Chassis P4000M Service Guide 17 2 Remove the fillers for 5 25 drive slots if need Figure 23 Removing the Fillers 3 Remove the cosmetic top board Figure 24 Removing the Top Board 4 Install the front panel module Figure 25 Installing the Front Panel ...

Page 32: ...rver Chassis P4000M Service Guide 5 Install the 5 25 drive if need Figure 26 Installing the Drive optional 6 Install the rack bezel frame NOTE The rack bezel frame is different from the pedestal bezel frame Figure 27 Installing the Rack Bezel frame ...

Page 33: ...ver Chassis P4000M Service Guide 19 7 Install the rack mount handles Figure 28 Installing the Rack Mount handles 8 Install the rack bezel optional Figure 29 Installing the Rack Bezel 9 Lock the front bezel key Figure 30 Locking the Front Bezel key ...

Page 34: ... is generic Please see your board or system documents for specific instructions about installing and or removing airduct Installing the Airduct 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Install the airduct by matc...

Page 35: ...d the fan with white connector should be installed in fan 1 bracket The fan numbering is inscribed on the chassis This procedure applies only to the Intel Server Chassis P4000M family with fixed fan configuration Removing the Fixed Fan 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the...

Page 36: ... and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the air duct if the air duct is installed For instructions see Removing the Airduct 5 Insert the fan cable in the fan bracket as shown below see letter A Pay attention to the fan cable connector color The fan with blue fan cable connector should be installed...

Page 37: ...ed with your Intel server workstation board for appropriate connection location Removing and Installing the Hotswap Fan NOTE This procedure applies only to the Intel Server Chassis P4000M family with hotswap fan configuration Removing the Hotswap Fan 1 Observe the safety and ESD precautions at the beginning of this book 2 Remove the chassis cover For instructions see Removing the Chassis Cover 3 P...

Page 38: ...assis on its side position the chassis hanging over the edge of a table or workbench before removing the bezel This procedure applies only to the Intel Server chassis P4000M family with fixed HDD configuration Removing the Fixed HDD EMI Shield 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Re...

Page 39: ...I Shield Installing the Fixed HDD EMI Shield 1 Fit the edges of the EMI Shield against the sides of the chassis see letter A 2 While pressing the clip see letter B slide the EMI Shield downwards until the latches on the EMI Shield are engaged with the chassis see letter C Figure 39 Installing the Fixed HDD EMI Shield ...

Page 40: ...nplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel 5 Remove the Fixed HDD EMI shield For instructions see Removing the Fixed HDD EMI Shield 6 Remove power and data cables from the hard drive connectors 7 Pull out the HDD carrier tray ...

Page 41: ... instructions see Removing the Airduct 13 Install the chassis cover For instructions see Installing the Chassis Cover 14 Plug all peripheral devices and the AC power cable into the server 15 Power up the server Installing Fixed Hard Drive s 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remov...

Page 42: ...s 28 Intel Server Chassis P4000M Service Guide 6 Pull out the HDD carrier tray Figure 44 Removing Fixed Hard Drive 7 Secure the 3 5 or 2 5 HDD on the HDD carrier tray with screws Figure 45 Securing the 3 5 HDD on Fixed HDD Carrier Tray ...

Page 43: ... instructions see Installing the Chassis Cover 14 Plug all peripheral devices and the AC power cable into the server 15 Power up the server Removing and Installing 4x3 5 Hotswap Hard Drive Cage Assembly NOTE This procedure applies only to the Intel Server Chassis P4000M family with 4x3 5 hotswap hard disk drive cage configuration Removing 4x3 5 Hotswap Hard Drive Cage with Backplane 1 Observe the ...

Page 44: ...Hotswap Hard Drive Cage with Backplane CAUTION It is critical that you connect the SAS SATA data cables correctly from the SAS SATA backplane to your server board or RAID controller card Failure to do so may result in data loss 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis...

Page 45: ... Hotswap Hard Drive Cage 1 Slide the 4x3 5 Hotswap Drive Cage into the slot see letter A 2 Secure the Hard Drive Cage with the Screw see letter B Figure 51 Installing the 4x3 5 Hotswap Hard Drive Cage 7 Make the backplane and server board RAID controller card cable connections Refer to the documentation that came with your server board and or RAID controller card for instructions on connecting bac...

Page 46: ...Installing 4x3 5 Hotswap Backplane Removing 4x3 5 Hotswap Backplane 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel 5 Remove the 4x...

Page 47: ...nstalled For instructions see Removing the Front Bezel 5 Remove the 4x3 5 Hotswap Hard drives cage For instructions see Removing 4x3 5 Hotswap Hard Drive Cage 6 Attach the backplane to the back side of the hotswap drive cage and make sure the hooks on the cage are inserted in the backplane holes see letter A 7 Push the backplane see letter B and secure the backplane with the screw see letter C Fig...

Page 48: ...guration Removing 8x3 5 Hotswap Hard Drive Cage Assembly 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel Pedestal Only 5 Disconnect...

Page 49: ... see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel Pedestal Only 5 Install the 8x3 5 Hotswap Hard Drive Cage 1 Slide the 8x3 5 Hotswap Drive Cage into the slot see letter A 2 Secure the Hard Drive Cage with the Screw see letter B Figure 56 Installing the 8x3 5 Hotswap Hard Drive Cage Assembly 6 Make the backplane and server boa...

Page 50: ...Chassis P4000M family with 8x3 5 hotswap hard disk drive cage configuration Removing 8x3 5 Hotswap Backplane 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see...

Page 51: ...l hotswap drive carriers regardless of whether or not a drive is installed in the carrier 2 Attach the backplane to the back side of the hotswap drive cage and make sure the hooks on the cage are inserted in the backplane holes see letter A 3 Push the backplane see letter B and secure the backplane with the screw see letter C Figure 59 Installing 8x3 5 Hotswap Backplane ...

Page 52: ...otswap Hard Drive Cage Assembly NOTE This procedure applies only to the Intel Server Chassis P4000M family with 8x2 5 hotswap hard disk drive cage configuration Removing 8x2 5 Hotswap Hard Drive Cage Assembly 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instruct...

Page 53: ... installed For instructions see Removing the Front Bezel Pedestal Only 5 Install the 8x2 5 Hotswap Hard Drive Cage 1 Slide the 8x2 5 Hotswap Drive Cage into the slot see letter A 2 Secure the Hard Drive Cage with the Screw see letter B Figure 61 Installing the 8x2 5 Hotswap Hard Drive Cage Assembly 6 Make the backplane and server board RAID controller card cable connections Refer to the documentat...

Page 54: ...the Hotswap HDD EMI Shield NOTE This procedure applies only to the Intel Server Chassis P4000M family with 8x2 5 hotswap hard disk drive cage configuration Removing the Hotswap HDD EMI Shield 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing...

Page 55: ...EMI Shield Installing the Hotswap HDD EMI Shield 1 Fit the edges of the EMI Shield against the sides of the chassis see letter A 2 While pressing the EMI Shield slide the EMI Shield downwards until the latches on the EMI Shield are engaged with the chassis see letter B Figure 64 Installing the Hotswap HDD EMI Shield ...

Page 56: ...ty and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel Pedestal Only 5 Disconnect the power and data cables to the backplane 6 Use screwdriver to release th...

Page 57: ...letter A 2 Secure the Hard Drive Cage with the Screw see letter B Figure 66 Installing the Second 8x2 5 Hotswap Hard Drive Cage Assembly 6 Make the backplane and server board RAID controller card cable connections Refer to the documentation that came with your server board and or RAID controller card for instructions on connecting backplane cables to your server board or RAID controller card 1 Con...

Page 58: ...5 Hotswap Backplane Removing 8x2 5 Hotswap Backplane 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel Pedestal Only 5 Remove the 8x2...

Page 59: ...ane Installing 8x2 5 Hotswap Backplane 1 Attach the backplane to the back side of the hotswap drive cage and make sure the hooks on the cage are inserted in the backplane holes see letter A 2 Push the backplane see letter B and secure the backplane with the screw see letter C Figure 69 Installing 8x2 5 Hotswap Backplane ...

Page 60: ...Airduct 6 Install the chassis cover For instructions see Installing the Chassis Cover 7 Plug all peripheral devices and the AC power cable into the server 8 Power up the server Installing Hotswap Hard Drive Installing 3 5 Hotswap Hard Disk Drive NOTE This procedure applies only to the Intel Server Chassis P4000M family with 3 5 hotswap hard disk drive cage configuration 1 Open the Hotswap HDD door...

Page 61: ...3 5 HDD interface bracket and remove the 3 5 HDD interface bracket Figure 71 Removing the 3 5 HDD interface bracket from Carrier 4 Install the 3 5 hard disk drive using the same four screws as shown Make sure the connector end of the drive matches the backplane connector Figure 72 Installing the 3 5 HDD into the Carrier ...

Page 62: ...g lever engages see letter A 6 Push in the lever to lock it into place see letter B Figure 73 Sliding the 3 5 HDD Carrier into the Chassis 7 Close the HS HDD door Installing 2 5 Hotswap Hard Disk Drive in 3 5 HDD Carrier 1 Remove the four screws securing the 3 5 HDD interface bracket and remove the 3 5 HDD interface bracket Figure 74 Removing the 3 5 HDD interface bracket from Carrier ...

Page 63: ...49 2 Break off the tab on the 3 5 HDD interface bracket see letter B Figure 75 Breaking off the tab on the bracket 3 Install the 2 5 Hard Drive Interface Bracket from top Secure the bracket using the same screws as shown Figure 76 Installing 2 5 HDD interface bracket into Carrier ...

Page 64: ... Chassis P4000M Service Guide 4 Slide the 2 5 HDD into the bracket to align the screw holes with the right and left rail See figure D Secure the hard disk drive using the screws for the 2 5 HDD See figure E Figure 77 Installing the 2 5 HDD into carrier ...

Page 65: ...ll out the black lever see letter A 3 Slide the carrier out see letter B Figure 78 Sliding the 2 5 HDD Carrier from the chassis 4 Remove the four screws securing the plastic retention drive from the 2 5 HDD carrier see letter C 5 Disengage the plastic retention device from the HDD carrier see letter D 6 Remove the plastic retention device from the 2 5 HDD carrier see letter E Figure 79 Removing th...

Page 66: ... end of the drive matches the backplane connector see letter F Figure 80 Installing the 2 5 HDD in Carrier 8 With the lever open insert the hard disk drive assembly into the cage opening and push until the locking lever engaged see letter G 9 Push in the lever to lock it into place see letter H Figure 81 Installing the 2 5 HDD into the Chassis 10 Close the hotswap HDD door ...

Page 67: ...over 4 Remove the front bezel if it is installed For instructions see Removing the Front Bezel 5 Remove an EMI shield see letter A Figure 82 Removing EMI Shield 6 Get the slides from the chassis side see letter B Attach slides to the DVD or CD ROM drive by pressing the slides firmly into the side dimples on the DVD or CD ROM drives see letter C Insert the drive slide assembly into the device bay u...

Page 68: ...he front bezel if it is installed For instructions see Removing the Front Bezel 5 Disconnect the power and data cables to the DVD CD ROM drive 6 Press on the slide release latches see letter A in the following figure and pull the DVD CD ROM drive slide assembly from the chassis see letter B in the following figure Remove the slides from the DVD or CD ROM drive see letter C Figure 84 Removing DVD o...

Page 69: ...eginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the airduct if it is installed 5 Remove the PCI slot shield see letter A by pushing from the shield out from inside the chassis 6 If the PCI card is a double width card install the optional double width card fixtu...

Page 70: ... number of the add in board in your equipment log Set the jumpers or switches on the board according to the manufacturer s instructions 10 While holding the PCI add in board by its top edge or upper corners firmly press the add in board into an expansion slot on the server board If using double width card align the card edge to the guiding slot on the double width card fixture See Installing a Dou...

Page 71: ... card retainer as shown below Use screws to better secure the PCI e cards Figure 91 Closing the PCI Card Retainer 13 Attach cables if necessary 14 Install the air duct if it is removed For instructions see Installing the Airduct 15 Install the chassis cover For instructions see Installing the Chassis Cover 16 Plug all peripheral devices and the AC power cable into the server 17 Power up the server...

Page 72: ...double width card the bracket can be installed on position as shown in the figure below Figure 92 Installing the Double Width Card Fixture Users need to install the double width card extension bracket to make a non full length double width card to be full length in order to take advantage of the double width card bracket Figure 93 Installing the double width card extension bracket ...

Page 73: ...r supply There are no user serviceable parts inside it servicing should be done by technically qualified personnel Removing the Fixed Power Supply 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the air duct if i...

Page 74: ... power supply locking device clockwise see letter A and B Figure 98 Installing Fixed Power Supply 2 Reconnect power cables to other chassis components as appropriate 3 Install the air duct For instructions see Installing the Airduct 4 Install the chassis cover For instructions see Installing the Chassis Cover 5 Plug all peripheral devices and the AC power cable into the server 6 Power up the serve...

Page 75: ...power supply There are no user serviceable parts inside it servicing should be done by technically qualified personnel 1 Observe the safety and ESD precautions at the beginning of this book 2 Insert finger into finger hole in middle of filler panel and remove the filler panel from chassis Figure 99 Removing Power Supply Filler Panel 3 Insert the power supply module into the power supply cage and p...

Page 76: ...lly qualified personnel 1 Observe the safety and ESD precautions at the beginning of this book 2 Remove power cable from defective power supply 3 Press up on green latch in the direction shown while pulling on handle to remove hot swap power supply from chassis Figure 101 Removing Hotswap Power Supply Module from Chassis 4 Insert new power supply module into the power supply cage and push all the ...

Page 77: ... the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the air duct For instructions see Installing the Airduct 5 Disconnect all internal power cables from chassis components and server board 6 If present press on green latch in the direction shown while pulling on handle to remove power supply from chassis Repeat this step for the second hotswap po...

Page 78: ...ich secure the bracket then pull out the bracket from the chassis see letter C Figure 105 Removing the Bracket with Power Distribution Board from Chassis 9 Loosen screws securing the power distribution board to the bracket and then remove it from the bracket see letter D Figure 106 Removing the Power Distribution Board from Bracket ...

Page 79: ...lide the new power distribution board to the bracket see letter E and secure the new power distribution board to the bracket using the same screws see letter F Figure 107 Sliding the New Power Distribution Board in Bracket Figure 108 Securing the New Power Distribution Board in Bracket ...

Page 80: ...ee letter G Figure 109 Sliding the Bracket into Power Supply Cage 12 Then pull back until the latch on the bracket is engaged with the power supply cage and make sure the screw holes on the bracket is aligned with the screw holes on power supply cage see letter H And then secure the bracket with the screws see letter I and J Figure 110 Securing the Bracket into Power Supply Cage ...

Page 81: ...r supply cage and push all the way until it clicks into place Figure 111 Installing Hotswap Power Supply Module into Chassis 15 Reinstall the air duct For instructions see Installing the Airduct 16 Re install the chassis cover For instructions see Installing the Chassis Cover 17 Plug all peripheral devices and the AC power cable into the server 18 Power up the server ...

Page 82: ...l 1 Follow instructions in Replacing the Power Distribution Board for 460 W 750 W PSUs except the Power Distribution Board is located at different place in the PDB bracket 2 To remove the Power Distribution Board loosen screws securing the PDB bracket to the chassis See letter A Push the bracket forward to release the latch which secure the bracket then pull out the bracket from the chassis See le...

Page 83: ...he power supply cage until the latch on the bracket is engaged with the power supply cage and make sure the screw holes on the bracket is aligned with the screw holes on power supply cage See letter A Then secure the bracket with the screws See letter B The figure shows the different PDB locations for 460 W 750 W PSU and 1200 W PSU Figure 113 Installing the PDB for 1200 W PSU ...

Page 84: ...cosmetic cover to release the cosmetic cover see letter A and remove the top cosmetic cover see letter B Figure 114 Removing the Top Cosmetic Cover Installing the Top Cosmetic Cover 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Attach the top cosmetic cover to the chassis and make sure the e...

Page 85: ...Removing the Chassis Feet 5 Repeat above steps until all four feet are removed Installing the Chassis Feet Pedestal Configuration Only NOTE Do not install feet on your Intel Server Chassis P4000M family if it is to be installed in a rack Only install feet on a pedestal configured chassis 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all p...

Page 86: ...ice turn off all peripheral devices connected to the system turn off the system by pressing the power button and unplug the AC power cord from the system or wall outlet Removing the Front Control Panel Tray 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructio...

Page 87: ...e and USB cable from the wire clip on chassis 8 Press the latch at the sides of the front panel see Letter A and carefully slide the front panel out see Letter B CAUTION Do not slide the front panel out far from the front of the chassis before you disconnect the instruction cable from the front panel board Figure 119 Sliding the Front Panel Tray out from the Chassis ...

Page 88: ...les from Front Panel Board 10 Slide the front panel tray out Installing the Front Panel Tray 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing the Fr...

Page 89: ...ables to server board Figure 123 Connecting the Cables to Server Board the Front Panel Tray in Chassis 9 Install the front bezel For instructions see Removing and Installing the Front Bezel 10 Install the air duct based on board requirement 11 Install the chassis cover For instructions see Installing the Chassis Cover 12 Plug all peripheral devices and the AC power cable into the server 13 Power u...

Page 90: ...Bezel 5 Remove the front panel tray if it is installed For instructions see Removing the Front Panel Tray 6 Loose the screw see Letter A securing the front panel board and remove the front panel board see Letter B Figure 124 Removing the Front Panel Board 7 Remove the cap on the front panel board power button and install the new cap on the new front panel board power button Figure 125 Removing and...

Page 91: ...d the AC power cable into the server 16 Power up the server Installing Alternate Serial Port 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the alternate serial port knockout by pressing the knockout from inside...

Page 92: ...ta cable between server board and expander card and between expander and backplane s See documents for your server boards for instructions 8 Install the Fixed HDDs or Hotswap drive cages For instructions see Install Fixed Hard Drives or Install 8x3 5 Hotswap Drive Cage Assemble or Install 8x2 5 Hotswap Drive Cage Assemble 9 Install the fans For instructions see Install the Fixed Fan or Install the...

Page 93: ...chassis depends upon the chassis model To install or remove a server board do the following 1 Observe the safety and ESD precautions at the beginning of this book 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel assembly if it is installed For instructions see Removin...

Page 94: ...Workstation Board Service Guide or Quick Start User s Guide for cable connection locations 2 If your server has a hot swap power supply secure the cables that route toward the server workstation board to the chassis Connecting Cables to Server Workstation Board 1 If your server has a hot swap power supply connect the cables that route toward the server workstation board to the chassis 2 See your I...

Page 95: ...s module provides a dedicated web server for viewing server information and remote control of the system It also provides Remote KVM Redirection and USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server Intel Server Chassis P4000M family provide two Intel Remote Management Module 4 knockout For instructions on installing the Intel Remote Manageme...

Page 96: ... Intel Server Chassis P4000M Service Guide Mechanical Locks All configurations of the server chassis can support the installation of a padlock loop see letter A in the following figure at the rear of the chassis Figure 132 Mechanical Locks ...

Page 97: ...50 60 Hz 10A max 460 W Hotswap Power Supply Output Voltages The following table defines the minimum power and current ratings The power supply must meet both static and dynamic voltage regulation requirements for all conditions Table 3 460 W Power Supply Output Voltages Parameter Tolerance MIN NOM MAX UNITS 12V 5 5 11 40 12 00 12 60 Vrms 12V stby 5 5 11 40 12 00 12 60 Vrms 550 W Single Power Suppl...

Page 98: ... of 12V1 12V2 and 12V3 shall not exceed 530W 750 W Hotswap Power Supply Input Voltage 100 127V at 50 60 Hz 10A max 200 240V at 50 60 Hz 10A max 750 W Hotswap Power Supply Output Voltages Table 5 750 W Power Supply Output Voltages Parameter Tolerance Min Nom Max Units 12V 5 5 11 40 12 00 12 60 Vrms 12V stby 5 5 11 40 12 00 12 60 Vrms 1200 W Hotswap Power Supply Input Voltage 100 127V at 50 60 Hz 10...

Page 99: ... depending on the weight Vibration unpackaged 5 Hz to 500 Hz 2 20 g RMS random Vibration packaged 5 Hz to 500 Hz 1 09 g RMS random Packaged shock Operational after a free fall of 9 36 inches depending on the weight ESD Air discharge 0 to 15 0kV Contact Discharge 0 to 8 0kV Current Usage Calculation Power Usage The total combined wattage for your configuration must be less than the wattage rating f...

Page 100: ...ower Used by the Server From the previous worksheet enter the total current for each column Multiply the voltage by the total current to get the total wattage for each voltage level Add the total wattage for each voltage level to arrive at the total combined power usage for the power subsystem Table 9 Power Usage Worksheet 2 Voltage level and total current V X A W Total watts for each voltage leve...

Page 101: ... P4000M Service Guide 87 Appendix A Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference The document can be downloaded from http www intel com support motherboards server ...

Page 102: ...erver Chassis P4000M Service Guide Appendix B Safety Information Please refer to the Server Products Regulatory and Safety document for the Safety Information The document can be downloaded from http www intel com support motherboards server ...

Page 103: ...P4000M Service Guide 89 Appendix C Installation Assembly Safety Instructions Please refer to the Server Products Regulatory and Safety document for the Installation Assembly Safety Instructions The document can be downloaded from http www intel com support motherboards server ...

Page 104: ... v Server and chassis accessory parts list for ordering upgrades or spare parts vi A searchable knowledgebase to search for product information throughout the support site 2 Send an email to Intel s technical support center using the following online form if you still cannot obtain a solution to your issue 3 Lastly you can contact an Intel support representative using one of the following support ...

Page 105: ... Some information may be found by accessing BIOS and going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 You can find this on the white sticker label on the baseboard System BIOS Version Intel Remote Management Module Firmware Version if applicable Intel Management Module BMC Revision if applicable BMC mBMC Version FRU SDR Version HSC Version Has the ...

Page 106: ...sink examples 1U Passive w air ducting Active w fan and so on Memory Manufacturer Part Number DRAM Part Number On Intel tested list Add in adapters Example NICs Management Adapters Serial Expansion Cards PCI Express Adapters RAID Controllers SCSI Controllers and so on Type Slot Manufacturer Model Firmware Other third part hardware Example Example KVM Chassis and so on Description Use Manufacturer ...

Page 107: ...M CD Manufacturer Version Language version English Arabic Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retail Intel RAID Controller Example SRCU42E RAID controller part number PBA number RAID controller firmware version Has the latest RAID firmware been tried Yes No RAID driver version Has the latest RAID driver been tried Yes No RAID volumes configuration disks and RA...

Page 108: ...Appendix E Intel Server Issue Report Form 94 Intel Server Chassis P4000M Service Guide Detailed description of issue Troubleshooting tried Steps to replicate the issue ...

Page 109: ...If yes please provide a brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description below Have you returned systems or components to your place of purchase because of this issue If yes please provide a brief description below All other brands and names are property of their respective o...

Page 110: ...o make repairs or to replace Product or to refund the then current value of the Product In no event will Intel be liable for any other costs associated with the replacement or repair of Product including labor installation or other costs incurred by buyer and in particular any costs relating to the removal or replacement of any product soldered or otherwise permanently affixed to any printed circu...

Page 111: ...g forums and governed by the following laws for the United States of America Canada North America and South America the forum shall be Santa Clara California USA and the applicable law shall be that of the State of California USA for the Asia Pacific region the forum shall be Singapore and the applicable law shall be that of Singapore for Europe and the rest of the world the forum shall be London ...

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