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Intel® Server Board S2600TP and Intel® Compute Module HNS2600TP Product Family 

43 

Appendix C.

 

Appendix C: 

Getting Help 

 

If you encounter an issue with your compute module, follow these steps to obtain support: 
1.

 

Visit the following Intel support web page

http://www.intel.com/p/en_US/support/contactsupport

 

This  web  page  provides  24x7  support  when  you  need  it  to  get  the  latest  and  most  complete  technical 
support information on all Intel Enterprise Server and Storage Platforms. Information available at the support 
site includes: 

 

Latest BIOS, firmware, drivers, and utilities 

 

Product documentation, installation and quick start guides 

 

Full product specifications, technical advisories, and errata 

 

Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating 
systems 

 

Server and chassis accessory parts list for ordering upgrades or spare parts 

 

A searchable knowledgebase to search for product information throughout the support site 

If  you  are  still  unable  to  obtain  a  solution  to  your  issue,  send  an  email  to  Intel’s  technical support  center 
using the online form available at 

http://www.intel.com/support/feedback.htm?group=server

2.

 

Lastly,  you  can  contact  an  Intel  support  representative  using  one  of  the  support  phone  numbers 
available at 

http://www.intel.com/support/feedback.htm?group=server 

(charges may apply). 

Intel also offers Channel Program members around-the-clock 24x7 technical phone support on Intel

® 

Server 

Boards,  Server  Chassis,  Server  RAID  Controller  Cards,  and  Intel

® 

Server  Management  at 

http://www.intel.com/reseller/

 

Note

:  You will need to log in to the Reseller site to obtain the 24x7 number. 

Warranty Information 

To 

obtain 

warranty 

information, 

visit 

the 

following 

Intel 

web 

site: 

http://www.intel.com/p/en_US/support/warranty

 

Summary of Contents for HNS2600TP series

Page 1: ...S2600TP Product Family and Intel Compute Module HNS2600TP Product Family Service Guide A document providing instruction on installation and removal of subassemblies Revision 2 1 May 2016 Intel Server...

Page 2: ...Intel Server Board S2600TP and Intel Compute Module HNS2600TP Product Family This page is intentionally left blank...

Page 3: ...mpute Module HNS2600TP Product Family i Document Revision History Date Revision Number Modifications January 2015 1 0 First Preliminary version December 2015 2 0 Applied new format May 2016 2 1 Added...

Page 4: ...ded here is subject to change without notice Contact your Intel representative to obtain the latest Service Guide The products and services described may contain defects or errors known as errata whic...

Page 5: ...n unter http support intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es dans ce document avant...

Page 6: ...e provide some ESD protection by wearing an anti static wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boards Always handle boar...

Page 7: ...hat are shipped with the board or that may be required to update the compute module This includes information for navigating through the BIOS Setup screens performing a BIOS update and resetting the p...

Page 8: ...r Duct 10 2 3 2 Installing the Air Duct 11 2 4 Removing and Installing the Processor 11 2 4 1 Removing the Processor Heatsink 11 2 4 2 Installing the Processor 12 2 4 3 Installing the Processor Heatsi...

Page 9: ...g Board 32 2 15 2 Installing the Power Docking Board 33 2 16 Replacing the SAS PCIe SFF ComboPower Docking Board 33 2 16 1 Removing the SAS PCIe SFF Combo Power Docking Board 33 2 16 2 Installing the...

Page 10: ...16 Figure 24 Removing the PCIe Riser Assembly Step 1 16 Figure 25 Removing the PCIe Riser Assembly Step 2 17 Figure 26 Removing the Filler Panel from the PCIe Riser Assembly 17 Figure 27 Installing th...

Page 11: ...7 Installing the Intel Storage Upgrade Key 27 Figure 58 Removing the Bridge Board 28 Figure 59 Installing the Bridge Board 29 Figure 60 Removing the SAS PCIe SFF Combo Bridge Board 29 Figure 61 Instal...

Page 12: ...0TP Product Family 10 List of Tables Table 1 Intel Server Board S2600TP Product Family Feature Set 1 Table 2 Intel Compute Module HNS2600TP Product Family Feature Set 3 Table 3 BIOS Setup Keyboard Com...

Page 13: ...ver Board S2600TP Product Family Feature Set Feature Description Processor Support Two LGA2011 3 Socket R3 processor sockets Support for one or two Intel Xeon processors E5 2600 v3 v4 product family M...

Page 14: ...o Integrated 2D video graphics controller 16MB DDR3 memory On board storage controllers and options Ten SATA 6Gb s ports two of them are SATA DOM compatible RAID Support Intel Rapid Storage RAID Techn...

Page 15: ...er and carrier kit in riser slot 2 to support an Intel I O Expansion Module optional Note Riser slot 3 and 4 cannot be used with the bridge board installed Compute Module Board Four types of bridge bo...

Page 16: ...res Figure 4 HNS2600TP24R HNS2600TP24SR Compute Module Back Panel Features 1 3 Power Docking Board Features Label Description A 2x7 pin fan control connector B 8 pin connector for fan 1 C 2x6 pin Mini...

Page 17: ...d edge connector to the backplane B USB 2 0 Type A connector C 2 pin 5V power D AHCI SATA0 DOM port connector E 2x40 pin card edge connector to the baseboard slot Figure 7 Bridge Board Features Label...

Page 18: ...T Code Diagnostic LEDs on the server board change color or state off green red and amber according to the POST sequence The Status LED on the back panel shows the overall health of the system green bl...

Page 19: ...IOS is corrupted an onboard backup copy of the BIOS can be loaded using the BIOS Recovery Jumper To load the backup BIOS image move the jumper from pins 1 2 default to pins 2 3 and power on the system...

Page 20: ...tel Remote Management Module 4 Lite together with the dedicated management port on the IOM carrier sitting in the riser slot 2 provides a dedicated web server for viewing server information and remote...

Page 21: ...nti static wrist strap and conductive foam pad recommended 2 1 2 System Reference All references to left right front top and bottom assume that the reader is facing the front of the chassis as it woul...

Page 22: ...2 3 Removing and Installing the Air Duct Always operate your compute module with the air duct in place The air duct is required for proper airflow within the compute module 2 3 1 Removing the Air Duct...

Page 23: ...e the thermal interface material Use gloves to avoid sharp edges 2 4 1 Removing the Processor Heatsink The heatsink is attached to the server board or processor socket with captive fasteners Using a 2...

Page 24: ...following 1 Touch the metal chassis before touching the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor...

Page 25: ...old key at the corner of the processor see letter C Carefully place Do NOT drop the CPU into the socket Caution The pins inside the CPU socket are extremely sensitive Other than the CPU no object shou...

Page 26: ...r Remove the Cover 5 Close the Load Plate Carefully lower the load plate down over the processor Figure 20 Installing the Processor Close the Load Plate 6 Lock down the LoadPlate a Push down on the lo...

Page 27: ...Phillips screwdriver start with screw 1 and engage screw threads by giving it two rotations and stop see letter C Do not fully tighten 5 Proceed to screw 2 and engage screw threads by giving it two r...

Page 28: ...of the DIMM into the socket see letter C When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place see letter D Make sure the clips are firmly in place...

Page 29: ...y Step 2 3 Remove the filler panel from the PCIe riserassembly Figure 26 Removing the Filler Panel from the PCIe Riser Assembly 4 Insert the PCIe add in card into the riser slot see letter C Figure 27...

Page 30: ...lling the PCIe Riser Assembly Step 1 6 Fasten the two screws see letter E Figure 29 Installing the PCIe Riser Assembly Step 2 2 6 2 Removing a PCIe Add in Card 1 Loosen the two screws see letter A Fig...

Page 31: ...bly Step 2 3 Remove the PCIe add in card from the riser slot see letter C Figure 32 Removing the PCIe Add in Card 4 Insert the filler panel to the PCIe riser assembly Figure 33 Inserting the Filler Pa...

Page 32: ...Ie Riser Assembly Step 1 6 Fasten the two screws see letter E Figure 35 Installing the PCIe Riser Assembly Step 2 2 7 Replacing the PCIe Riser 2 7 1Removing the PCIe Riser 1 Loosen the two screws see...

Page 33: ...slot see letter C Figure 38 Removing the PCIe Add in Card 4 Remove the PCIe riser from the riser assembly bracket see letter E by loosening the two screws see letter D Figure 39 Removing the PCIe Ris...

Page 34: ...acket 2 Insert the PCIe add in card into the riser slot see letter C Figure 41 Installing the PCIe Add in Card 3 Insert the PCIe riser assembly into the riser slot 1 on the server board see letter D F...

Page 35: ...ssembly see letter B by loosening the two screws see letter A Figure 44 Removing the Bracket from the IOM Riser and Carrier Assembly 3 Install the IO module to the IOM riser and carrier assembly by ti...

Page 36: ...talling the IOM Riser and Carrier Assembly 2 8 2Removing an IO Module 1 Loosen the four screws see letter A and pull out the IOM riser and carrier assembly see letter B Figure 49 Removing the IOM Rise...

Page 37: ...rrier assembly into the riser slot 2 on the server board see letter H and fasten with the four screws see letter I Note If you do not install the IOM riser and carrier assembly a filler panel must be...

Page 38: ...connector on the server board see letter D 7 Push down the cable as required see letter E and make sure that the connectors are not stressed Figure 55 Connecting the M 2 SATA Cable 2 10 Installing an...

Page 39: ...torage Upgrade Key 2 11 1 Installing the Intel Storage Upgrade Key 1 Remove the Intel Storage Upgrade Key from its package 2 Locate the storage upgrade key connector on the server board next to the ri...

Page 40: ...screws see letter A on the bridge board 2 Straightly lift up the bridge board to remove it from the server board see letter B Figure 58 Removing the Bridge Board 2 12 2 Installing the Bridge Board 1...

Page 41: ...ge Board 2 13 Replacing the SAS PCIe SFF Combo Bridge Board 2 13 1 Removing the SAS PCIe SFF Combo Bridge Board 1 Remove the six screws see letter A on the bridge board 2 Straightly lift up the bridge...

Page 42: ...ge Board 2 14 Replacing the Server Board 2 14 1 Removing the Server Board 1 Remove the air duct See Removing the Air Duct 2 Remove the processors and the memory DIMMs if there are any See Removing the...

Page 43: ...e Server Board 2 14 2 Installing the Server Board 1 Carefully lower the server board into the compute module so that the rear I O connectors of the server board align with and are fully seated into th...

Page 44: ...Assembly Step 1 and Installing the PCIe Riser Assembly Step 2 7 Install the IOM riser and carrier assembly to the riser slot 2 if there is any See Installing the IOM Riser and Carrier Assembly 8 Insta...

Page 45: ...he power docking board with the four screws see letter B 3 Connect all cables to the power docking board Figure 67 Installing the Power Docking Board 2 16 Replacing the SAS PCIe SFF Combo Power Dockin...

Page 46: ...ubber bumper is in the mounting hole see letter B 3 Secure the power docking board with the five screws see letter C 4 Connect all cables to the power docking board 5 Install the bridge board For inst...

Page 47: ...ative or dealer for a list of approved devices Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Di...

Page 48: ...battery on the server board 2 Gently press the metal clip as shown to release the battery see letter A 3 Remove the battery from the plastic socket see letter B Figure 72 Replacing the Backup Battery...

Page 49: ...he System Update Package will include full system update instructions 3 2 Using the BIOS Setup Utility This section describes how to access and navigate the embedded F2 BIOS Setup utility This utility...

Page 50: ...es a mechanism for backing out of any field When the Esc key is pressed while editing any field or selecting features of a menu the parent menu isre entered When the Esc key is pressed in any submenu...

Page 51: ...following to display Load Optimized Defaults Yes No If Yes is highlighted and Enter is pressed all Setup fields are set to their default values If No is highlighted and Enter is pressed or if the Esc...

Page 52: ...nux operating systems This utility can also be executed remotely through a secure network connection using a Telnet Client and Terminal Services in Windows or using a Telnet Client and Remote Shell un...

Page 53: ...econd 80 lbs to 100 lbs Vibration unpackaged 5 Hz to 500 Hz 2 20 g RMS random Shock and vibration packaged ISTA International Safe Transit Association TestProcedure 3A ESD 12 KV except I O port 8 KV p...

Page 54: ...NS2600TP Product Family 42 Appendix B Regulatory and Compliance Information Refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference The document can...

Page 55: ...ing systems Server and chassis accessory parts list for ordering upgrades or spare parts A searchable knowledgebase to search for product information throughout the support site If you are still unabl...

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