Troubleshooting
69
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When you use the AV receiver’s remote controller, point
it toward this unit.
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Before operating with the remote controller, you may
need to play on your iPod/iPhone to make the input
selector be recognized.
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Try resetting your iPod/iPhone.
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Depending on your iPod/iPhone model and generation,
some buttons may not work as expected.
The unit unexpectedly selects my iPod/iPhone as the
input source
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Always pause iPod/iPhone playback before selecting
a different input source. If playback is not paused, the
Direct Change function may select your iPod/iPhone
as the input source by mistake during the transition
between tracks.
iPod/iPhone does not work properly
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Try reconnecting your iPod/iPhone.
Multi-zone Function
There is no sound
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When you connect a CD player or such other player
without HDMI output jack, connect it to the analog audio
input jacks of the unit. Multi-zone output is not possible if
the connection is only with digital optical cable or digital
coaxial cable. In case of analog connection, analog
audio output setting may be necessary on the player.
NET/USB Function
Cannot access the network server
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When NET is blinking, the AV receiver is not properly
connected to the home network.
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Make sure your network server has been started up.
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Make sure your network server is properly connected to
the home network.
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Make sure your network server is correctly set.
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Make sure that the router LAN side port is properly
connected to the AV receiver.
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Make sure that the correct IP address is allocated in
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Playback stops while listening to music files on the
network server
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Make sure the network server is compatible with this
unit.
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When the PC is serving as the network server, try
quitting any application software other than the server
software (Windows Media
®
Player 12 etc.).
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If the PC is downloading or copying large files, the
playback may be interrupted.
Cannot access the Internet radio
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Certain network service or contents available through
the unit may not be accessible in case the service
provider terminates its service.
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If a specific radio station is unavailable for listening,
make sure the registered URL is correct, or whether the
format distributed from the radio station is supported by
the AV receiver.
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When NET is blinking, the AV receiver is not properly
connected to the home network.
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Make sure that your modem and router are properly
connected, and make sure they are both turned on.
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Make sure that connecting to Internet from other
components is possible. If connecting is not possible,
turn off all components connected to the network, wait
for a while, and then turn on the components again.
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Make sure that the router LAN side port is properly
connected to the AV receiver.
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Make sure that the correct IP address is allocated in
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Depending on ISP, setting the proxy server is necessary.
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Make sure that the used router and/or modem is
supported by your ISP.
Cannot connect to the AV receiver from a Web
browser
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Make sure that the IP address of the AV receiver is
correctly input to the Internet browser.
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When DHCP is used for allocating the IP address, the IP
address of this AV receiver may have been changed.
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Make sure that both AV receiver and PC are properly
connected to the network.
USB storage device is not displayed
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Make sure that USB storage device and USB cable are
securely plugged to the USB port of this AV receiver.
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Remove the USB storage device from the AV receiver
once, and then try re-connecting.
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Performance of the hard disk that receives power from
the USB port of the unit is not guaranteed.
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Depending on the type of format, the playback may not
be performed normally. Check the type of the file formats
that is supported.
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USB storage device with security functions may not be
played.
Others
Power consumption in standby mode
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In the following cases, the power consumption in
standby mode may reach up to a maximum of 5 W:
–
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"Network" is set to "On".
– When "HDMI CEC (RIHD)" is set to "On". (Depending
on the TV status, the AV receiver will enter normal
standby mode.)
– The "HDMI Through" setting is set to other than "Off".
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The power consumption in standby mode may be larger
than the value above while the MHL (Mobile High-
definition Link) enabled mobile device connected to the
Aux Input HDMI/MHL jack is being charged.
The sound changes when I connect my headphones
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When a listening mode other than Direct or Mono is
selected, connecting a headphone automatically selects
Stereo.
How do I change the language of a multiplex source
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Select "Main" or "Sub" for "Multiplex Input Channel" in
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The RI functions do not work
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To use RI, you must make an RI connection and an
analog audio (RCA) connection between the component
and AV receiver, even if they are connected digitally.
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While Zone 2/Zone 3 is selected, the RI functions do not
work.
The functions System On/Auto Power On and Direct
Change do not work for components connected via RI
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These functions do not work when Zone 2/Zone 3 is
turned on.