Insta360 Titan, User Manual

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7.2 Common problems for Insta360 Titan app
7.2.1 Installation failure
For app installation failure, it can be divided into the installation failure for mobile phones and computers, which are
recommended to deal with as follows:
Mobile phone app: download directly from official website to install, and ensure system compatibility;
Titan iOS app adaptation requirements: require iOS devices with processors above A7 and above, such as iPhone
6 and above, iPad Air/Mini2 and above, iPad, iPod Touch 6. iOS system version needs to 8.0 and above.
Titan Android app adaptation requirements: require Android 5.0 and above, and it is recommended to use
mainstream flagship models launched a er 2016. Specific compatibility lists are released later.
Computer app: download directly from official website and ensure computer system is above Win 7(64 Bit).
7.2.2 Connection failure
Client terminal and camera must be in the same LAN, which is the basis for an app to connect to the camera. For specific
methods, you can refer to 1.1.5 to ensure the connection mode is correct;
If connection mode is correct, please confirm whether the camera is connected to other client terminal. The camera can
only be controlled by one client terminal during a period of time;
If only one client terminal tries to connect, please confirm or contact network management to confirm whether the LAN
has special access restrictions.
7.2.3 Shooting preview image halt
Please confirm whether it is Wi-Fi connection, which is vulnerable to ambient interference.
Cameras and control ends can be placed in the environment with less interference or use network cable for wired
connections.
7.2.4 How to upload camera logs for problem analysis
If cameras encounter problems while using, upload camera logs for technical support test. Ethernet: DHCP mode to
ensure Titan can be connected to networks, and connect Titan to router’s Wi-Fi or connect to router directly through
network cable.
Computers also connect to the same router's Wi-Fi or Internet access, to check IP address displayed on OLED screen,
open Titan app, input IP addresses to make connections, click "help" and "feedback" on top menu bar, describe