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Trouble Shooting Guide
1. Why is there fog inside my camera lens?
a. Water moisture indicates a failure of the camera head seal. The IV2 camera head was
manufactured to the highest standards and procedures.
Please contact Insight Vision for assistance in returning your system to its optimum
performance. (TOLL FREE 800- 488-8177)
2. What happens if I lose video during operation?
a. Always shut-down your camera system before removing or reconnecting any part of the camera
system.
b. The loss of video during operation could indicate a number of different situations. Your IV2 system
includes exclusive live-personal support. Please contact Insight Vision for assistance in returning
your system to its optimum performance.
c. Power down the module, camera system and remove camera from push rod and reconnect.
d. Disconnect push rod from basket at basket hub and connect camera to hub connection.
3. What happens if I lose the LED lights on my camera head during an inspection?
a. Verify that the LED lights are fully bright by pressing the lights “UP” button, on the front of your IV2
command module, a number of times.
b. Disconnect push rod from basket at basket hub and connect camera to hub connection.
c. If the LED lights do not increase to full brightness contact Insight Vision for additional support.
4. What should I do for services repairs, and warranty returns?
a. All services repairs and warranty returns will need an RMA (Return Material Authorization) number.
b. Simply call us directly at 800-488-8177.
c. Ship to Insight Vision, 600 Dekora Woods Blvd. Saukville, WI 53080.
5. Does the IV2 sewer camera system have an external battery plugin?
a. Yes. It is located on the reel. You can get an M18 Lithium Ion rechargeable battery, available at
your local hardware or home improvement store.
