Inseego Wavemaker FW2010 User Manual Download | Manualshive

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5G OUTDOOR CPE FW2010 USER GUIDE

33

Getting Support

To view the Customer Support page, select

Support

from the Admin Web UI side menu. The Customer

Support page appears.

Customer Support Page

Use the Customer Support page to access documentation and support information for your FW2010.

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Summary of Contents for Wavemaker FW2010

Page 1: ...Inseego WavemakerTM 5G Outdoor CPE FW2010 USER GUIDE...

Page 2: ...ghts Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S G...

Page 3: ...Device Info Tab 30 GPS Tab 31 Logs Tab 32 Getting Support 33 Customer Support Page 33 Troubleshooting and Support 34 Overview 35 Replacing your SIM Card 35 Indicator LED 37 Resetting your Device 38 R...

Page 4: ...5G OUTDOOR CPE FW2010 USER GUIDE 4 1 Introduction and Getting Started Overview Getting Started...

Page 5: ...d the mmW network coverage up to 6 kilometers High performance Ethernet port provides up to 5Gbps symmetrical data rate to the in building network and supports Power over Ethernet PoE to the device De...

Page 6: ...6A Ethernet cable into the Data port on the PoE power injector 3 Insert the other end of the cable into the Ethernet port of the device you wish to connect WARNING Use only the PoE power injector supp...

Page 7: ...5G OUTDOOR CPE FW2010 USER GUIDE 7 2 Configuration Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2010 Getting Support...

Page 8: ...r Go to connect inseego com to sign up for a free Inseego Connect account Inseego Mobile App Allows you to perform basic device monitoring and management Scan the QR code to install the Inseego Mobile...

Page 9: ...return to the Home page or jump to other pages The current page is indicated by a blue bar A similar side menu is available when configuring devices with Inseego Connect Getting Help Select the quest...

Page 10: ...ssword To change the Admin password 1 From the Admin Web UI Click the down arrow next to Sign Out in the top right corner of any Admin Web UI page and select Change Password From Inseego Connect Selec...

Page 11: ...the Admin Web UI Home page the Data Usage panel displays graphs of your FW2010 data usage for the current billing cycle To view the Data Usage page select from the Home page Data Usage panel or select...

Page 12: ...e current billing cycle Estimated amount of data remaining for the current billing cycle Date the billing cycle ends Use the Reset Data Counter Now button to restart the data usage shown on this page...

Page 13: ...a 24 hour time format the Web UI and any packets reporting time somewhere else will display time in 24 hour format User Preferences Language Select a language for the Web UI Date Select the date forma...

Page 14: ...ast check for update The date and time the FW2010 last checked to see if an update was available Update status This is area is usually blank If you check for an update the results display Check for Up...

Page 15: ...ner of the Home page click I forgot the Admin password and answer the displayed security question The current Admin password will be displayed NOTE If you enter an incorrect password five times in a r...

Page 16: ...e Admin Password field Click Browse and choose a backup settings file to restore NOTE You can only restore a file that was created for this model of FW2010 Click the Restore Now button Restore to Fact...

Page 17: ...Settings page a warning message appears If you click Continue the Cellular tab of the Advanced Settings page appears Advanced Settings include Cellular Manual DNS SIM LAN WAN Settings Inseego Connect...

Page 18: ...ose the preferred network APN Settings APN Enter the APN for your private network CAUTION Changing the APN may cause a loss of data connectivity Authentication Select the authentication method for you...

Page 19: ...up to two DNS IP addresses Manual DNS Turn on manual DNS Check this box to manually select a DNS DNS 1 IP address Enter the IP address for the primary DNS This address is required to use the Manual DN...

Page 20: ...e If On the PIN lock has been turned on and the SIM PIN must be entered to connect to the mobile network If Off the PIN lock feature is not turned on and the SIM PIN is not required SIM status The cur...

Page 21: ...s to enter the PUK NOTE If an incorrect PUK is entered too many times the SIM becomes permanently unusable You will need to obtain a new SIM A counter indicates how many entry attempts remain Turn on...

Page 22: ...The network IP address assigned to your computer not your FW2010 device NOTE IP Passthrough is always used IPv6 Turn on IPv6 Move the slider to ON if any of your connected devices support IPv6 This en...

Page 23: ...verify the WAN connection Lookup Address 2 Enter the second IP address to ping if Lookup Address 1 does not respond with keep alive acknowledgement ACK Lookup Address 3 Enter the third IP address to...

Page 24: ...onnection NOTE After enabling Inseego Connect restart your device to establish the initial connection with the cloud Status Connection state The status of the Inseego Connect connection UP FW2010 is c...

Page 25: ...t status of the WAN connection MDN The phone number of your FW2010 IMEI The International Mobile Equipment Identity IMEI for your FW2010 This is a 15 digit code used to uniquely identify an individual...

Page 26: ...he FW2010 Internet connection Network Name The name of the network for the current Internet session established Technology Indicates the current cellular data connection for example 5G Time Connected...

Page 27: ...work mask associated with the IPv4 address Gateway The gateway IP address associated with the IPv4 address DNS The Domain Name Server currently used by the FW2010 IPv6 IP Address The global IPv6 addre...

Page 28: ...Internet session Received Data The amount of data received for the Internet session This counter starts at zero when the connection is established Transmitted Data The amount of data transmitted for...

Page 29: ...subscriber FW Version The version of the firmware software currently installed on your FW2010 Network Status The status of the network Technology Indicates the current cellular data connection for exa...

Page 30: ...rmware software currently installed SKU The SKU for your FW2010 Software Components OS Version The version number for the Operating System and its components Modem Firmware Version The version of firm...

Page 31: ...rent location information Current Location Latitude Latitude for the last location fix Longitude Longitude for the last location fix Altitude Altitude for the last location fix Accuracy A measure of t...

Page 32: ...he oldest data is deleted regardless of this setting Click Save Changes to enact changes If logs are turned on the following are visible Click on Mobile Network Log for log data of connections to the...

Page 33: ...ng Support To view the Customer Support page select Support from the Admin Web UI side menu The Customer Support page appears Customer Support Page Use the Customer Support page to access documentatio...

Page 34: ...5G OUTDOOR CPE FW2010 USER GUIDE 34 3 Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support...

Page 35: ...less service A SIM card is installed in your FW2010 during the technician installation process These instructions are for replacing your SIM card The FW2010 supports only Nano SIM cards CAUTION Always...

Page 36: ...th the gold colored contact points facing the front of the device CAUTION Do not insert SIM card into the SIM 2 slot it will not work 4 Reattach the protective shield cover to a torque of 1 2Nm 0 885...

Page 37: ...her blinks or glows solid to communicate current states for the device LED Color Operation Meaning Blue Solid Blinking Strong 5G connection 3 5 bars Weak 5G connection 1 2 bars Green Solid Blinking St...

Page 38: ...ttom of the FW2010 device Thisbuttonreturnsthedevicetofactorysettings includingresetting the Admin password To reset the FW2010 from the RESET button 1 Unscrew the protective shield over the SIM compa...

Page 39: ...Defaults Resetting from Inseego Connect To reset the FW2010 from Inseego Connect on the Devices page check the box next to the device and select Factory Reset Technical Support IMPORTANT Before contac...

Page 40: ...0 4 Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier s Declarations of Conformity Wireless Communications Limited War...

Page 41: ...er MacOS 10 14 and later Linux Ubuntu 18 04 LTS and later Environmental Operating Temperature 20 C to 60 C 4 to 140 F IP67 rating for water and dust ingress protection Internal heating element for sta...

Page 42: ...5G OUTDOOR CPE FW2010 USER GUIDE 42 Security 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF...

Page 43: ...uipment and thereceiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician forhel...

Page 44: ...d en compromettre le fonctionnement ISED Canada ICES 003 Compliance CAN ICES 3 B NMB 3 B FCC RF Exposure Guidance Statement In order to comply with FCC RF Exposure requirements this device must be ins...

Page 45: ...32 862 MHz BAND 28 24 dBm 703 748 MHz BAND 38 24 dBm 2570 2620 MHz BAND 40 24 dBm 2300 2400 MHz BAND 41 24 dBm 2496 2690 MHz BAND 42 19 5 dBm 3400 3600 MHz BAND 43 19 5 dBm 3600 3800 MHz FR1 n1 24 dBm...

Page 46: ...5G OUTDOOR CPE FW2010 USER GUIDE 46...

Page 47: ...ccasionally can be lost or delayed This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path Although data loss is rare...

Page 48: ...ons not conforming to INSEEGO CORP S specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformities in the Product due to modifica...

Page 49: ...metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipm...

Page 50: ...5G OUTDOOR CPE FW2010 USER GUIDE 50 5 Glossary...

Page 51: ...ten the Internet bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventionalmodemlines Broadbandchannelscancarryvideo voi...

Page 52: ...ization in technical disciplines IMAP Internet Message Access Protocol An Internet standard protocol for accessing email from a remote server from email clients IMAP allows access from multiple client...

Page 53: ...ferent regions some examples are wireless provider network provider or cellular carrier Network Technology The technology on which a particular network provider s system is built such as LTE or GSM NM...

Page 54: ...or router RSSI value is pulled from the device s Wi Fi card hence received signal strength so it is not the same as transmit power from an access point or router SIM Subscriber Identification Module F...

Page 55: ...SB connectors are used with portable devices such as phones and battery packs although USB C is being adopted by most manufacturers USSD Unstructured Supplementary Service Data USSD also known as Quic...

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