19P03-DOC01E REV-3
44
Return policy
Non-compliant product
If a Rotec International product is not according to the original order invoice, the problem
must be notified within 48 hours after the time of delivery. Actions necessary to correct
the situation will be at Rotec International’s expense and will be made as soon as possible,
following the notification of the non-compliancy.
Damaged product
It is the responsibility of the receiver to verify the shipment even if the box(es) seem(s) to
be in good condition.
If there is any damage, it must be indicated on the bill of
lading
. Rotec International must be informed of the situation within 24 hours of receipt
of goods in order to notify the carrier as soon as possible. If Rotec International is not
informed within 24 hours or the damages are not indicated on the bill of lading, the
customer may have to pay all the costs incurred to replace or repair the damaged product.
Return product
Returned goods require a RGA number and are subject to a 25% restocking fee.
Furthermore, the customer must pay the transport charges. For more information, please
contact our customer service.