SKYZER TECHNOLOGIES
PAGE 83 OF 132
INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE
Version 1.00
12.7 CARD NOT PRESENT REFUND TRANSACTION
This function allows the merchant to perform a refund transaction on the
terminal when the card is not present.
Step Terminal Display
Description
1.0
PAYMARK EFTPOS
1.EFTPOS MENU
2.TIPPING MENU
3.HOSPITALITY MENU
4.ADMIN MENU
5.SUPERVISOR MENU
Press MENU key and then scroll through using down arrow key until EFTPOS
MENU is shown on the display.
Press the corresponding number key or ENTER to access EFTPOS menu.
2.0
EFTPOS MENU
1.PURCHASE
2.CASH
3.REFUND
Press the corresponding number key or down arrow key to select REFUND to
perform a refund transaction.
3.0
MERCHANT CARD
Swipe the Merchant Card on the terminal.
4.0
AWAITING MER PIN
Terminal prompts AWAITING MER PIN on the terminal.
5.0
MERCHANT PIN?
Key in the Merchant PIN number followed by ENTER on the pinpad
6.0
SWIPE OR
INSERT CARD
Rather than swiping or inserting card, press dot(.) key
7.0
CARD NUMBER:
XXXXXXXXXXXXXXXXX
Terminal will then prompt for the card number to be manually entered.
Key in the card number as advised by cardholder and press ENTER.
8.0
EXPIRY <MMYY>:
XXXX
Enter the expiry date as advised by the cardholder. Ensure that numbers are in
month/year format.
Key in expiry date and press ENTER.
9.0
REFUND AMOUNT?
$0.00
Key in the refund amount and press ENTER.
