Ingenico APOS A8, User Manual

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Troubleshooting
Q: The terminal cannot be started.
A: The device might be under low energy status or the program may be damaged.
Please make sure the power is enough and then restart your device. If it still fails,
please contact our customer service department for help.
Q: Printer cannot work.
A: This may be caused by abnormal power supply or incorrect paper installation.
Check the battery status or the terminal power connection. If the remaining
battery power is insufficient for a complete printing operation, the printer will not
print the paper.
Check the printer roller and if the paper dust cover is correctly installed.
If the problem still exists, please contact our customer service center.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction failure: damaged magnetic card
or smart card SAM card, damaged card reader, improper operation of card swiping,
damaged or unconnected, unconnected phone line, etc.

Try to use more than one magnetic card to test the transaction, to confirm the
failure is not caused by magnetic card.

Make sure card swiping is operated correctly.

Manually process the transaction instead of card reader. If manual transaction
works, the failure may be caused by magnetic card reader.

Use more than one smart card to test the transaction, to confirm the failure is
not caused by smart card. Make sure the SAM card is correctly inserted into the
card slot.

Check if the SIM card is installed correctly and local wireless communication
network functions or nor.
If there is still problem, please contact our customer service center.
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