InfoPrint 6500-v05, User Manual

Page: 249 / 340

Table 11. Fault Messages (continued)
Fault Message
Operator
Correctable?
Explanation Solution
308 BARCODE SENSOR
ERR
SEE USER’S MANUAL
Yes Bar code read error: The
printer does not detect the
presence of the ribbon bar
code sensor.
1. Power down the printer.
Remove the ribbon and
wipe the two lenses of the
ribbon bar code sensor with
a lint-free cloth or cotton
swab.
2. Install the ribbon and
power on the printer. If the
message appears again,
replace the ribbon.
3. Power on the printer. If the
message appears again,
InfoPrint service
representative.
733 DP FIFO BUSY* No There is a timing problem in
the Engine Controller
firmware. Contact your InfoPrint
Solutions Company service
representative.
990 MACHINE CHECK N/A Host status message. No action required.
998 NV-RAM CHECK No The flash memory is
defective. Contact your InfoPrint
Solutions Company service
representative.
Note: You can still print, but
you cannot save configuration
changes as the NVRAM is
defective.
48V CIRCUIT* No The power supply is not
generating a proper 48 Volt,
or the controller board is not
detecting a 48 Volt output
from the power supply
board. Contact your InfoPrint
Solutions Company service
representative.
A97 GRAPHIC CHECK ERROR
PRESS STOP THEN START
Yes Graphic Check Error: CT
emulation. Press Stop then Start .
B10 ERROR:
NO DRAM DETECTED* No Boot-up routines did not
detect the presence of
SDRAM DIMM. Contact your InfoPrint
Solutions Company service
representative.
B11 ERROR:
RAM TEST FAILED* No SDRAM failed the boot
initialization test. Contact your InfoPrint
Solutions Company service
representative.
B12 ERROR:
PROGRAM MISSING* Yes The printer does not see a
program in flash memory. There is no program in printer
memory. Download the
emulation.
B13 ERROR:
NOT COMPATIBLE* Yes The printer is not compatible
with the downloaded
program. Use the correct emulation
software options(s) for this
printer model.
B19 ERROR:
DC RETURNED* No This message indicates an
incorrectly assembled and
tested machine. Contact your InfoPrint
Solutions Company service
representative.
Chapter 7. Routine Service and Diagnostics
233