InfoPrint 6500-v05, User Manual

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5. Run your print job again. If the fault message reappears, turn off power to the
printer, then call your InfoPrint Solutions Company service representative.
Otherwise, no further attention is required.
The following table explains each fault message and offers suggestions for
correcting the fault condition.
Table 11. Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution
001 END OF FORMS
LOAD FORMS Yes Printer is out of paper. Load paper. Refer to the Quick
Start Guide .
002 FORMS JAMMED
CLEAR AND RELOAD FORMS Yes No paper motion. Clear paper jam and reload
paper. See the
User’s Manual .
Reset platen lever.
003 FORMS EJECTED
PRESS EJECT
Yes Non-error status message. Press Eject key to return paper
to print position.
004 VIEW FORMS
PRESS VIEW KEY
Yes Non-error status message. Press View key to return paper
to print position.
006 HOST SYSTEM
REQUESTS ATTN Yes Host attention message. The host computer or printer
controller requires attention.
007 FM HEADER ERROR No Frame Header Error.
Application software has
violated header parameters. Contact your system
administrator.
008 HOLD PRINT TIMEOUT
PRESS START Yes Printer was off-line more
than 10 minutes and the
“Intervention Required”
parameter is set to “Send to
Host”. Press Start to put printer in
READY state.
009 INVALID KEY PRESS Yes Appears briefly if an inactive
key is pressed in current
print mode. Re-enter the value, or press the
correct key.
010 PARAMETER ERROR No Illegal parameter value
received in command code
over a CT interface. Contact your system
administrator.
011 SCS COMMAND ERROR No In CT emulation, the printer
received undefined control
character (hex X'40'). Contact your system
administrator.
012 STRUCTURED FLD ERROR No Applications software has
violated structured data field
parameters. Contact your system
administrator.
013 ACTIVATE LOST No The printer detects a Twinax
protocol communication
error and reports the error. Power off the printer.
014 INVALID ACTIVATE No Printer detects a Twinax
protocol communications
error and reports the error. The printer reports the error.
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InfoPrint 6500-V User’s Manual