Fault Correction Procedure
259
308 BARCODE SENSOR
ERR
SEE USER’S MANUAL
NOTE:
For spool ribbon
printers only.
Yes
Bar code read error:
The printer does not
detect the presence of
the ribbon bar code
sensor.
1.
Power down the
printer. Remove the
ribbon and wipe the
two lenses of the
ribbon bar code sensor
with a lint-free cloth or
cotton swab.
2.
Install the ribbon and
power on the printer. If
the message appears
again, replace the
ribbon.
3.
Power on the printer. If
the message appears
again, InfoPrint service
representative.
309 CARTRIDGE MISSING
INSTALL NEW IPS RIBBON
Yes
The ribbon cartridge
is missing or installed
improperly.
1.
Make sure a ribbon
cartridge is installed in
the printer.
2.
Make sure the ribbon
cartridge is seated
properly.
3.
Remove and replace
the cartridge if
necessary.
4.
Contact your InfoPrint
service representative.
428 CRTG COMM ERROR
SEE USERS MANUAL
No
The hardware cannot
communicate properly
with the cartridge.
1.
Make sure the ribbon
cartridge is seated
properly.
2.
Remove and replace
the ribbon cartridge if
necessary.
3.
Contact your InfoPrint
service representative.
Table 9: Fault Messages
Fault Message
Operator
Correctable?
Explanation
Solution
Fault Messages
Summary of Contents for 6500 Series
Page 2: ......
Page 6: ......
Page 24: ...24 Chapter 1 Taking Care of Your Printer ...
Page 56: ...56 Chapter 3 Changing the Power on Configuration ...
Page 214: ...214 Chapter 4 Printer Information Menu ...
Page 230: ...230 Chapter 5 IEEE 1284 Parallel Interface ...
Page 304: ...304 Appendix B Printing Speed ...
Page 310: ...310 Appendix C Compatibility and Limitations ...
Page 334: ...334 Communication Statements ...
Page 358: ...358 ...
Page 359: ......