InfoPrint 6500 DBCS, User Manual

Page: 173 / 230

Fault Correction Procedure
173
SHUT DRVR CIR*
SEE USERS MANUAL
No The shuttle driver circuit
on the controller board is
drawing too much
current. Power down and contact
your InfoPrint service
representative.
SHUTL OVR SPEED* No The shuttle is running
over speed. Contact your InfoPrint
service representative.
SHUTTLE STALL Yes The shuttle is not
moving. Set the platen lever to
match the thickness of
paper, but not too tightly.
Check and adjust the
platen gap. Inspect the
ribbon mask for
deformation that snags
and interferes with shuttle
movement. If fault source
is not apparent, contact
your InfoPrint service
representative.
SHUTTLE TYPE
NOT SUPPORTED*
No The shuttle type was not
detected at power-up. Contact your InfoPrint
service representative.
STACK UNDERFLOW* No Firmware error on the
controller board. Contact your InfoPrint
service representative.
TABLE MISMATCH
DOWNLOAD AGAIN Yes Indicates that the
software update hsa
failed and should be
reloaded. Power off the printer.
Download the program
again from the beginning.
If the message appears
again, contact your
InfoPrint service
representative.
TCP PORT BUSY No Error message reported
by the Printer Manager
when the Ethernet card
is installed. Refer to the InfoPrint
6500 Line Matrix Printers:
Maintenance Information
Manual
.
TESTING HARDWARE
PLEASE WAIT
N/A Status message when
printer runs self–tests
and initialization
routines. No action required.
TOP OF FORM SET N/A Non–error status
message. No action required.
TRANSPORT CALIBRATION
COMPLETE N/A Status message:
displays when Transport
calibration is complete. No action required.
Table 8: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution
Fault Messages