InfoPrint 6500 DBCS, User Manual

Page: 168 / 230

168
Chapter 6
Fault Messages
E99 UNKNOWN INT
See User Manual Yes An illegal or unsupported
instruction was
attempted in the
application program. 1. Cycle Power. Run
the print job again. If
the message
appears, load the
latest emulation
software.
2. Cycle power. Run the
print job again. If the
message appears,
record the display
message and send it
to your next higher
support facility.
E NET TEST UNAVAILABLE Yes The Ethernet PCBA did
not initialize correctly. Cycle power. Wait for “E
Net Ready” to display,
then retry operation. If
the fault message
appears again, contact
your InfoPrint service
representative.
ENERGY SAVER MODE
ACTIVE N/A Status message: printer
is in low–energy idle
state, all fans and higher
voltages are off, only
+5Vdc logic circuits are
active. No action required.
NOTE: If the printer was
in NOT READY state
when the energy saver
mode was activated, it
will remain in the NOT
READY state until the
START key is pressed.
ERROR: DC PROGRAM
NOT VALID Yes The printer cannot find
the data controller
program or the validation
checksum is corrupt. Download the program
again. If the fault
message appears again,
contact your InfoPrint
service representative.
ERROR: EC STOPPED AT
STATE XXXX No XXXX is the number
from 0000 to 0010. The
Engine Controller has
stopped and is in the
state identified by the
number displayed. Contact your InfoPrint
service representative.
Table 8: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution