InfoPrint 6500 DBCS, User Manual

Page: 150 / 230

150
Chapter 6
Fault Messages
307 UNKNOWN RIBBON
INSTALL NEW IPS RIBBON
Yes Ribbon not authorized. Install a new InfoPrint
ribbon.
733 DP FIFO BUSY* No There is a timing
problem in the Engine
Controller firmware. Contact your InfoPrint
service representative.
990 MACHINE CHECK N/A Host status message. No action required.
998 NV-RAM CHECK No The flash memory is
defective. Contact your InfoPrint
service representative.
NOTE: You can still print,
but you cannot save
configuration changes as
the NVRAM is defective.
48V CIRCUIT* No The power supply is not
generating a proper 48
Volt, or the controller
board is not detecting a
48 Volt output from the
power supply board. Contact your InfoPrint
service representative.
A97 GRAPHIC CHECK
ERROR
PRESS STOP THEN START
Yes Printer has received a
non-printable character. Press STOP then
START .
B10 ERROR:
NO DRAM DETECTED*
No Boot-up routines did not
detect the presence of
SDRAM DIMM. Contact your InfoPrint
service representative.
B11 ERROR:
RAM TEST FAILED*
No SDRAM failed the boot
initialization test. Contact your InfoPrint
service representative.
B12 ERROR:
PROGRAM MISSING*
Yes The printer does not see
a program in flash
memory. There is no program in
printer memory.
Download the emulation.
B13 ERROR:
NOT COMPATIBLE*
Yes The printer is not
compatible with the
downloaded program. Use the correct emulation
software options(s) for
this printer model.
B19 ERROR:
DC RETURNED*
No This message indicates
an incorrectly assembled
and tested machine. Contact your InfoPrint
service representative.
B20 STATUS: 00%
DOWNLOAD MODE N/A Status message
informing the operator
that software is being
downloaded. No action required.
Table 8: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution