InfoPrint 6500 DBCS, User Manual

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Fault Correction Procedure
139
029 8344 DIAGNOSTIC
FAILED
No Link–level code test
detects hardware failure. Contact your InfoPrint
service representative.
031 END OF FORMS
TIMEOUT
LOAD FORMS
Yes A time-out message is
sent to the host if paper
is not loaded within 10
minutes after CLEAR
was pressed to clear a
paper out fault. Load paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: User’s Manual
for procedures.
032 FORMS JAMMED
TIMEOUT
CLEAR AND RELOAD
FORMS
Yes A time-out message is
sent to the host if paper
motion has not occurred
for 10 minutes after
CLEAR was pressed to
clear a paper jam fault. Clear paper jam and
reload paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: User’s Manual
for procedures.
034 TRNSPT STALL
TIMEOUT
CHECK TRANSPORT
Yes The transport has not
moved for 10 minutes
after CLEAR was
pressed to clear the
transport drive fault. Make sure the ribbon is
not twisted and the platen
lever is set to match
thickness of media being
used. If fault reoccurs,
contact your InfoPrint
service representative.
035 RIBBON OUT OF INK
INSTALL NEW RIBBON
Yes Ribbon out of ink set by
Ribbon Minder. Install new ribbon.
041 BUFFER OVERFLOW
VERIFY CONFIGURATION
Yes Host sends data after the
printer buffer is full.
(Serial interface.) Check printer serial port
configuration setup.
Ensure that the Data
Terminal Ready setting
matches both host and
printer settings.
042 NO CUSTOM SET
AVAIL
SAVE FIRST
Yes This custom
configuration set does
not exist. Save the custom set.
Refer to “Saving Your
Configuration In A
Custom Set” on page 43.
043 CUSTOM SET EXISTS
DELETE FIRST
Yes Custom set is write
protected. Delete existing set, then
save new set.
044 EC FIRMWARE/
HARDWARE ERROR No Fatal firmware error on
the controller board. Contact your InfoPrint
service representative.
Table 8: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution
Fault Messages