InfiniSource ETC 100, Hardware Manual

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202 Infinisource
Troubleshooting
If you experience difficulty when enrolling finger templates, try the fol-
lowing troubleshooting steps:
• Ensure that both the sensor and the finger are clean. An excessively
dirty finger or sensor will affect the quality of an enrolled template.
• If the finger and sensor are clean, but a dry finger is suspected, try
re-enrolling one more time, leaving the finger on the sensor for sev-
eral seconds prior to enrollment. This allows moisture to accumu-
late on the fingertip to provide a good image.
• Finger template qualities can vary among individual fingers for the
same person. Try enrolling alternate fingers to see if the score
improves.
• Ensure that the finger is placed on the sensor properly, using the
Ridge Lock located at the bottom of the sensor.
Creating a Finger Template
Use the following instructions to enroll a finger template using the
Enrollment Station.
Note: Before enrolling finger templates, each employee must be set up
with an employee profile in the TimeForce software.
1. Open the Enrollment Station software. From the Windows Start
Menu go to Programs | TimeForce and click on “Enrollment Sta-
tion.” The main Enrollment Station screen opens.
Note: If you have never before logged into the program, you may
be asked to enter a TimeForce Username, Password and Company
Code. Successful login information is automatically saved.
2. In the Card Number field, enter the card number that you would
like to assign a finger template to and click on the icon.
Note: Card Numbers are specified in the employee profile section
of TimeForce.