TimeForce II Hardware Guide
169
Clock Communication Troubleshooting
Clock Communication
Troubleshooting
Serial Clock Troubleshooting
If the ClockLink utility is unable to connect to your time clock, follow
the directions below. Contact Infinisource Technical Support at 1-800-
697-7010 if these steps do not resolve your problem. You can also chat
with a live technician via the TimeForce website at www.qqest-
time.com. E-mail Technical Support at [email protected]
1.
If you connected your time clock to your computer’s serial com
port while the machine was running, reboot and try communica-
tions again.
2.
Check both ends of the communication cable. Ensure that one end
is connected snugly into the computer’s com port. Ensure that the
other end is connected into the first port on the clock located to the
left of the power adapter port. This port is labeled “Serial/Modem
Line.”
3.
Use the original cable that came with the clock (it should not have
been spliced or modified in any way). Use the shortest length of
cable available (6ft. test cables are available upon request from
Infinisource Technical Support).
4.
Test the com port to make sure it works with another serial device,
such as a serial mouse or external modem. Be sure to shut down and
restart your computer so that the IRQ is reassigned to the new
device. If the test device does not work, you have a problem with
the com port and should have a computer technician check it out (it
could be an IRQ conflict, a port disabled in system bios, loose or
non-functioning com port connection to the PC motherboard, etc.).
Summary of Contents for ETC 100
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