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from the source to the HDMI input on the capture card. Finally, click the “Activate” button
in the property frame to restore normal function.
Q: I connect my PlayStation 4/ PlayStation Pro to the Video Capture Card, and I can see an
image on the display connected to the HDMI output port of the video capture card, but
not in my streaming software. What should I do?
A: The PlayStation 4/ PlayStation 4 Pro system utilizes HDCP protection by default when
the console is turned on. To disable this feature, select (Settings) > [System] and then clear
the checkbox for [Enable HDCP]. Afterwards you can use the card with the software now.
Q: Can I record the video I am capturing while streaming?
A: Yes! Inside OBS Studio, under the “Start Streaming” button, you can see a “Start
recording” button. Once this is selected, the device will start capturing and recording the
content via the capture card. It will be saved to your configured location.
Q: Does the capture card work with my 144Hz display?
A: The pass-through chipset on the video capture card only supports up to 4K at 60Hz.
The video capture card will only output 60Hz though your display may support higher
refresh rates (above 60Hz).
9.
Support
For any inquiries or comments concerning our products, please send an email to
[email protected]. We will respond to you as soon as possible.
