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Problem
Possible Solutions
Error 812
Verify the APN. Verify that the SIM has been enabled.
Error 813-817
Verify the username and password for the APN.
Error 831
Verify the directory exists & that you have permission to access.
Error 832
Verify the Port number.
Error 833
Verify access to the Port.
Error 840
Someone is already logged in with your credentials.
Error 841
Verify the FTP server, username, and password.
Error 842
Check the FTP server functionality.
Error 861
Username is rejected by the server.
Error 862
Password is rejected by the server.
Error 865
Authentication error.
Error 866
Server is not ready.
Error 867
Email retrieving error.
Error 868
Email size error.
Error 880
Sender email address rejected by server.
Error 881
Recipient email address rejected by server.
Error 882-884
Email error.
Activate the Modem
Activate the modem if the Test FTP functionality returns an error.
1. Click
Functional mode and test
.
2. Click the
Modem, settings, and tests
tab.
3. Click the
Activate modem
button.
4. Select the GSM band for your geographical area and click the
Set GSM band
button.
5. Select whether your network is 2G or 3G and click the
Set network
button.
6. Click the
Verify SIM and PIN
button.
7. Click the
Show signal quality
button if you are near your deployment area.
8. Click the
Deactivate modem
button.
9. Close the window.
SIM Card
Tube 300 units require a SIM card for communication over the wireless network.
If you are managing your data plan through In-Situ, a SIM card is installed in the equipment prior to shipment.
