Imagine CloudXtream User Manual Download

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cDVR User Guide, Release 2.0

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Reports & Troubleshooting - Contacting Customer Support

Contacting

Customer

Support

Imagine Communications Customer Support is available 24x7. If after reviewing this section you still

require assistance, please contact Customer Support via any of the following methods:

Information

Required

for

Troubleshooting

Prior to contacting Customer Support, please collect diagnostics for the system as described in the

section titled,

“Debug Tree” on page 156

Table 50. Contacting Imagine Communications Customer Support

Method

Contact Information

E-mail

[email protected]

Internet

http://app.imaginecommunications.com/customercommunity

Inside North America

1.866.4.Imagine // (1.866.446.2446)

Europe and Africa

+1.44.208.339.1900

Middle East

+971.4.433.8260

Asia

+852.2776.0628

Summary of Contents for CloudXtream

Page 1: ...User Guide CloudXtreamTM DVR cDVR Release 2 0 07 Dec 2016...

Page 2: ...cumentation as progress may warrant to improve the performance of the product Trademarks SelenioTM and TelurioTM are trademarks of Imagine Communications Microsoft and Windows are registered trademark...

Page 3: ...ved ASSETS tab Added SHARED ASSETS and UNIQUE ASSETS tabs Added publishing type to audio map 250 0359 01 Rev A 1 5 10 02 2015 Updated doc for 1 5 references 250 0339 01 Rev A 1 4 05 18 2015 Updated us...

Page 4: ...BR Technology 17 Video Asset Delivery Methods 18 cDVR Terminology 18 Solution Overview 19 Imagine Communications cDVR Solution Components 20 Additional cDVR Components 20 cDVR Features 20 Recorder 21...

Page 5: ...er for EBR vs CR 31 RM Licensing 31 Installing the RM License 32 Viewing RM Licensing 33 What Next 33 Chapter 4 RM Redundancy Setup 34 In This Chapter 34 Prerequisites 34 Networking Requirements 34 Ga...

Page 6: ...iner 57 Assets Container 58 Nodes Sub tab 60 Transcoders Container 60 Configuring a Transcoder 61 JIT Packagers Container 62 Configuring a JIT Packager 62 Playlist Load Balancer 63 Configuring a PLLB...

Page 7: ...ng the EBR URL to View a Recording 94 Deleting a Recording s from RM 94 Shared Assets Sub tab 95 Prerequisite 95 Shared Assets Sub tab Tour 95 Default View 96 Configured View 96 Configuring Shared Ass...

Page 8: ...121 IP Branch 121 IP Address Configuration Menu Access and Usage 121 Menu Options 123 IP Restart Menu Access and Usage 123 Ethernet Ports Branch 124 More Information 125 Network Interfaces Branch 125...

Page 9: ...h 150 Menu Options 151 Hosts Branch 152 Add a Redundancy Host 153 Delete a Redundancy Host 153 Menu Options 154 Failover Branch 154 Recover Branch 155 Redundancy Switchover and Recovery Behavior 155 R...

Page 10: ...cDVR User Guide Release 2 0 10 Table of Contents Components 165 Access and Usage 166...

Page 11: ...solution each of which runs on a Linux based2 operating system cDVR can be deployed on server based hardware or in a virtualized environment refer to the subsequent sections on Storage and Capacity f...

Page 12: ...iguration tab to set up recording parameters Chapter 8 System Configuration covers all maintenance and system related tasks such as software upgrades database backups diagnostics and configuring SNMP...

Page 13: ...part of the text but provide tips and other helpful advice Cautions are indicated by the icon on the left and let you know that an action may have undesirable consequences if the instructions are not...

Page 14: ...e Stamp DTS Digital Theater Systems DVR Digital Video Recorder E AC 3 Enhanced Audio Coding 3 Dolby Digital Plus 7 1 or DD EBP Encoder Boundary Point EIDR Entertainment Identifier Registry CableLabs s...

Page 15: ...ment Opportunity aka ad break avail POIS Placement Opportunity Information Service PRRS Playlist Rebuilder Redirection Server Now referred to as PS PS Playlist Server formerly referred to as PRRS PTS...

Page 16: ...o Elementary Stream VMG Video Multiprocessing Gateway Imagine Communications VOD Video on Demand XML Extensible Markup Language XML RPC Extensible Markup Language Remote Procedure Call Table 2 Video P...

Page 17: ...ral acronyms are used throughout this chapter You may wish to refer to Table 2 Video Processing and Adaptive Bitrate Streaming Acronyms on page 13 for their meanings In This Chapter Adaptive Bitrate A...

Page 18: ...d also ingests content in either a file or stream format however rather than delivering the content immediately in real time it is stored on a server in file format and made available for the consumer...

Page 19: ...llection of video fragments and grouped together stitched to create a single manifest file for requested content Private Copy multiple recordings are stored and managed on a per subscriber basis thus...

Page 20: ...rt Currently the Hewlett Packard Enterprise HPE 45202 storage server has been tested and is supported for this release of cDVR Additional cDVR Components The components in this section are not part of...

Page 21: ...can scale in a more practical manner End client packaging can utilize more diverse use cases TelurioTM Recording Manager The Telurio Recording Manager RM acts as the central management point for the...

Page 22: ...architecture of JITP allows the operator to scale to many thousands of simultaneous client requests DRM The JITP server has been integrated with many types of DRM and can extend to other DRM vendors a...

Page 23: ...content accordingly These parameters include Days to continuously record live channels Time to keep unreferenced segments Time to keep assets The Recorder functionality is integrated with key storage...

Page 24: ...rogressive Private Copy Mode hot record and Playback In Progressive Private Copy mode a unique replicated copy is created for each subscriber when a recording starts The replicated copies continue to...

Page 25: ...copy regulations using a process called De duplication De Duplication For de duplication3 a master asset is created and all other assets for an event are simply soft linked to the master asset No addi...

Page 26: ...e for instructions Additionally you must have the appropriate network communication to and from all Imagine Communications cDVR Solution components RMs JITPs Recorders PCEs TLBs as well as communicati...

Page 27: ...e storage server NFS Port Configuration When using NFS or NFS4 as a storage server the cDVR solution requires that certain ports be available for communication Table 4 below provides a list of protoco...

Page 28: ...em Configuration chapter of the TelurioTM Packager User Guide Chapter 4 JITP Server Packager Unidirectional Recording Manager XMLRPC Events 80 443 JITP Server Packager Unidirectional NAS NFS NFS NFS T...

Page 29: ...y navigating to the Packager s IP address 2 Enter the username and password for access default is admin ripcode 3 From the System tab click through to sysconfig license lockcode show Table 6 Packager...

Page 30: ...icenseFile key tftp remotehost path to licenseFile key or The actual license key strings as received from Imagine Communications copying and pasting is recommended 11 Click Submit to save changes and...

Page 31: ...else for EBR the following two rules should be followed when configuring a Recorder Use separate Packagers for EBR and CR and Do not change anything in the configuration output format hls menu of the...

Page 32: ...nse key from Imagine Communications return to the expanded Licensing container in the RM GUI 7 Click on Server 8 Click the icon to bring up the Modify window 9 In the Active Server field enter either...

Page 33: ...g RM 1 1 node level redundancy perform the steps in this section for both RMs that will be in the redundancy group Viewing RM Licensing You can view RM licensing details as follows From the System tab...

Page 34: ...ents In order to configure RM node redundancy you must ensure the two target RMs can communicate multicast management traffic to each other Caution RM redundancy uses the multicast address of 225 0 0...

Page 35: ...ress is 10 10 10 15 with a 16 bit mask its default gateway will most likely be 10 10 0 1 If RM B s IP address is 192 168 30 150 with a 24 bit mask it s gateway IP address will most likely be 192 168 3...

Page 36: ...e redundancy to fail For more information on communication protocols and their respective ports refer to Storage Node Configuration on page 27 Redundancy Configuration Instructions Perform the steps i...

Page 37: ...of the GUI changes from red to green response time should be less than a minute Note Once you have configured a redundancy group from the physical IP address of the master RM all further configuratio...

Page 38: ...e Redundancy container to expand the menu then click on Group 17 Verify the host_type and host_state for the Primary RM show Active Active as their entries 18 Verify the host_type and host_state for t...

Page 39: ...r to expand the menu then click on Hosts 3 Locate the row entry in which the Host Type indicates Standby and click the trash icon 4 From the confirmation pop up box click Delete to confirm The resulti...

Page 40: ...Select the row entry in which the Host Type indicates Active which should be the only entry in the list and click the trash icon 5 From the confirmation pop up box click Delete to confirm Navigating t...

Page 41: ...event based and continuous record and alarm and event monitoring This chapter provides an overview for navigating the RM GUI interface In This Chapter Prerequisites next Launching RM on page 42 Under...

Page 42: ...ng to the RM s IP address from a standard Firefox or Chrome web browser Logging In to the RM GUI To log in to the GUI you will need the IP address of the RM 1 From a Firefox or Chrome browser navigate...

Page 43: ...Recorder components This section describes the overall GUI screen components colorization and icons The following topics are covered RM GUI Hierarchy Navigating the RM GUI RM GUI Hierarchy The RM GUI...

Page 44: ...erview Understanding RM Tools Figure 3 RM Hierarchy Navigating the RM GUI The RM GUI has several screen components to enable quick navigation and immediate system status Figure 4 below provides an ove...

Page 45: ...GUI Overview Understanding RM Tools Figure 4 GUI Navigation Tools Tabs Sub tabs Collapsed containers Selects all items Selects individual items Action buttons Expanded container with nested options So...

Page 46: ...y failure has occurred SCHEDULES schedule has been set but there is an error or the schedule is attempting to run again SHARED UNIQUE ASSETS partial success in asset creation or another type of warnin...

Page 47: ...DASHBOARD tab CONFIGURATION tab sub tabs GLOBAL NODES JITP RECORDER CHANNELS Clicking on the triangle or the container name will expand the menu out one level for additional configuration or informati...

Page 48: ...ab includes the following sub tabs Main Nodes JITP Recorder Channels Scheduler Event Based Recordings Shared Assets and Unique Assets System The SYSTEM tab provides functions related to maintaining an...

Page 49: ...apacity processes status and additional information provided in graph format What Next The remaining chapters of this user guide provide detailed information about each RM tab and sub tab including ex...

Page 50: ...h container can be expanded or collapsed by clicking on the triangle next to the title of each section Icons The icons displayed in the Dashboard indicate current system or line item status Each item...

Page 51: ...cDVR User Guide Release 2 0 51 Dashboard Hardware Hardware This section displays information about the status of the RM hardware including Memory Usage CPU Usage and Disk Usage...

Page 52: ...section displays current and historical events on the system for critical major warning and informational severity levels Many filtering options are available from the Events summary including the abi...

Page 53: ...e Choices are 20 50 or 100 Auto Refresh Menu Navigation Use the drop down menu to choose whether to enable or disable events from being automatically refreshed Choices are Enable or Disable ID Column...

Page 54: ...oup hold down the SHIFT key on your keyboard and click on the last event in the group To select a group of non consecutive events hold down the CTRL key on your keyboard while clicking on the desired...

Page 55: ...ick on Ack Unack next to the drop down box The selected event s are immediately acked or unacked Note For a complete list of event messages refer to the Recording Manager List of System Events Traps U...

Page 56: ...101 Content Management on page 108 Overview The CONFIGURATION tab consists of several sub tabs in which all recording based parameters are provisioned for various cDVR components such as transcoders I...

Page 57: ...deployment not all tabs will require configuration or viewing Specifically the default settings in the GLOBAL CONFIG sub tab may not need to be changed and depending on whether you are using Event Ba...

Page 58: ...ge server To open the assets parameter navigate to Table 9 GLOBAL CONFIG Segments Name Description Default Segment Directory Size minutes Specifies the maximum size duration in minutes of content in a...

Page 59: ...this menu click the wrench icon to open the Modify menu Table 10 describes the field in the Assets nested container Table 10 Main Content Delivery fields Name Description Default Asset Max Age days S...

Page 60: ...Packagers Container Playlist Load Balancer Storage Mounts Container Recorders Container BJM Hosts Container Each of these components is discussed in detail in Solution Overview on page 19 This section...

Page 61: ...oder Red X transcoder is in the RM s database but there is no current connectivity n a Name Specifies the name the RM will use when referencing the transcoder When setting this parameter use a unique...

Page 62: ...and optionally for Stitcher1 Caution If you are using RM node level redundancy for your system you must first configure redundancy for the RM s before adding any JITP servers to this container Refer...

Page 63: ...ces To view the Playlist Load Balancer container navigate to Table 12 JIT Packagers Node fields Name Description Default Status Indicates current RM connectivity status to the JIT Packager One of two...

Page 64: ...he PLLB One of two icons will be displayed here Green checkmark RM has good connectivity with the PLLB Red X PLLB is in the RM s database but there is no current connectivity n a Name Specifies the na...

Page 65: ...ify a file server that will store the HLSv4 mezzanine content generated by Recorder for either EBR or CR In the case of CR and optionally EBR the JITP server will pull content from the storage server...

Page 66: ...er file storage system NFS4 Network File System common client server file storage system GPFS no longer supported Webdav Light HTTP based With this setting Recorders write output to the storage node u...

Page 67: ...irectory sub directory directory n myhost domain com ndvr nfs 1 content HTTP NFS or Webdav light access If HTTP access to the storage mount is different from the entry in the URL field a different URL...

Page 68: ...order Red X Recorder is in the RM s database but there is no current connectivity Red checkmark RM has connectivity to the device but the device is disabled or otherwise degraded n a Name Specifies th...

Page 69: ...disk at a time Master Slave Behavior In record level redundancy reference timing control is based on a first come first serve basis The redundant recording that starts first effectively becomes the ma...

Page 70: ...ng requirements for record level redundancy are the same as for package level redundancy Please refer to the section titled Package level Redundancy in Chapter 6 of the TelurioTM Packager User Guide R...

Page 71: ...ed X Node is in the RM s database but there is no current connectivity Red checkmark RM has connectivity to the device but the device is disabled or otherwise degraded n a Name Specifies the name the...

Page 72: ...NFIGURATION JITP RECORDER Key Server expand Configuring a Key Server You can add modify or delete a key server from this menu using Table 17 below for guidelines Default Populated Table 17 Key Server...

Page 73: ...ayReady Leaf client password This field only applies if the Client Certificate field is a PEM file certificate file in which case the Client Key must be manually entered here Maximum of 1024 character...

Page 74: ...igured in two steps 1 Create an audio map template 2 Add rules to the audio map template Audio Map Template Names Before you can add an audio map rule you must first create an audio map template name...

Page 75: ...le 20 on page 78 Default template name Populated template name Table 18 Audio Map container fields template name Name Description Default Name Specifies the name of the audio map template This field c...

Page 76: ...pecific characteristic more generic as subsequently lower priorities Caution The Recorder and JITP servers do not support segmentation for multiple audio tracks where the language code codec and bitra...

Page 77: ...by Digital AC 3 AAC HEv2 Advanced Audio Coding Low Complexity SBR PS Dolby Digital Plus E AC 3 Any Audio Channel Select the number of input channels to which this rule will apply Options are Any rule...

Page 78: ...ters for an existing entry n a Table 19 Audio Map container fields rule Name Description Default Table 20 Audio map behavior based on delivery protocol Output Publishing Type HLS Behavior HDS Behavior...

Page 79: ...and need to be restarted It is advisable to perform these actions only during a scheduled maintenance window To view the Profile container navigate to Do Not Publish Matching audio will be dropped at...

Page 80: ...can be up to 23 alphanumeric characters long Note Once the Name has been saved to the RM database it cannot be modified If you wish to change the name you must delete the entry and add a new one Empt...

Page 81: ...to use for the player Drop down box populates with audio maps configured in the Audio Map container Unselected Video Bitrate Low Enter the minimum video bitrate to publish For HLS tracks add a margin...

Page 82: ...hoices from the drop down menu are Continuous Recording Event Based Recording or Unique Asset Recording Continuous Recording Pattern Specifies the identifier for the source server that contains the in...

Page 83: ...ear as follows Storage Specifies the storage server for which the Source Server settings will apply The drop down list is populated with the storage devices configured in the CONFIGURATION NODES Stora...

Page 84: ...ured View Collapsed A configured Channels sub tab will appear similar to the following Configured View With Streams Clicking on the Streams button will open a pop up window that allows entry of indivi...

Page 85: ...er s Group ID output transport stream group that will be associated with the channel This field is for reference only Empty Stream container fields Note Click the Streams button to open the pop up con...

Page 86: ...on page 85 7 Click Submit to save the stream to the RM database 8 Click in the same Streams pop up to add additional streams to the channel 9 Click in the Channels container to add additional channel...

Page 87: ...l be supported in a future release Empty Channel Specifies the name of the channel on which the recording is scheduled When creating a new schedule a drop down box of options that were defined in the...

Page 88: ...page 90 for usage guidelines Leaving this field empty will start the recording immediately upon clicking the Save icon Empty End Time Specifies the end time of the scheduled recording When creating a...

Page 89: ...key will be required Enter 0 or leave blank for no rotation 0 Message Read only n a Buttons Query Filter button Clicking this button will open the Query Filters window in which you can search and filt...

Page 90: ...hedule to the RM database A new row entry container and its recording status will be added to the SCHEDULES menu Scheduling Calendar When creating a new recording schedule or asset you can specify the...

Page 91: ...Note When clicking the current date in order to start the recording immediately we recommend that you adjust the time up by one minute in order to ensure the current time does not pass before you sav...

Page 92: ...e or more schedules you can do one of three things from CONFIGURATION SCHEDULES tab To delete a single schedule locate the schedule s you wish to delete and click the trash icon next to the row entry...

Page 93: ...ed channel Start Time Displays when the recording started End Time Displays when the recording ended URL Displays the path on the storage server where the recording stream can be found Package Typea a...

Page 94: ...erver and the link must be modified as follows http JITP Source Server Pattern schedule name index manifest type For example http ndvr jitp3 lab ripcode com dec22 testeb1 index m3u8 Note When using MS...

Page 95: ...irm the deletion message by clicking OK Shared Assets Sub tab The Shared Assets sub tab is where you can create viewable shared assets from segments that have been or are in the process of being conti...

Page 96: ...tab fields Name Type Description Default Fields Status Indicates the current status of the scheduled CR assets One of four status icons will be displayed Refer to Table 7 on page 46 for definitions Re...

Page 97: ...l to be created Empty End Time Specifies the end time of the created asset When creating a new schedule an interactive scheduling calendar will pop up Refer to Scheduling Calendar on page 90 for usage...

Page 98: ...tries are selected clicking this button will delete the selected asset s Note You can select all rows at once to delete all as shown in Figure 4 on page 45 Click this button to add a new entry n a Cli...

Page 99: ...ed asset does not delete the asset from the storage server it only deletes the reference to the recorded segments Continuous Record assets can only be automatically deleted by the RM according to the...

Page 100: ...need to modify the provided URL as follows depending on whether encryption is being used For links where no Mezzanine encryption is used and HLS is the desired output format one of two options is ava...

Page 101: ...recording schedule for the intended asset as described in Schedules Sub tab on page 86 Unique Assets Sub tab Tour To view the Unique Assets sub tab navigate as follows CONFIGURATION UNIQUE ASSETS Defa...

Page 102: ...master copy from which all unique copies will be made by specifying the unique directory path under which the asset is placed When creating a new Event this path must be defined Valid entry ranges ar...

Page 103: ...ount of disk space available on the storage server Empty Event Max Age Specifies the absolute number of days before an asset associated with segment directories is deleted Value range 1 40000 The valu...

Page 104: ...60629T1855 20160629T1905 asset_2 index m3u8 Read only Buttons Delete Selected button When one or more asset entries are selected clicking this button will delete the selected asset s Note You can sele...

Page 105: ...n is a two step process First the Event is created from the Schedule tab this creates common data for a specific event program show Second an asset is added to the event for each individual user for p...

Page 106: ...the entire event and all associated assets for that event including all files on disk for all assets You can configure various levels of deletion granularity for the PCE which includes SYNC and ASYNC...

Page 107: ...on is used and HLS is the desired output format one of two options is available Copy the relevant link as shown in the UNIQUE ASSETS tab and paste it into a media player7 Or Use the following format h...

Page 108: ...te the EBR based directory and all its contents including sub directories For example assume you have created an EBR schedule named Program 1 The file structure for this EBR schedule will look like th...

Page 109: ...the entire directory will be deleted after the number of days you specify for example 7 days If one or more of the content fragments has been referenced as an asset the entire segment directory is co...

Page 110: ...S or GPFS as an example assume you have created a CR recording under a schedule named Program 2 The file structure for this CR schedule will look like this Storage Mount Location Program 2 Segment Dir...

Page 111: ...rectories manifest ts files manifests pwd nfs1 nDVR Program 2 20141017T233448 ls l rwxrwxrwx 1 678 678 6321 Oct 17 16 39 01 m3u8 rwxrwxrwx 1 678 678 6322 Oct 17 16 39 02 m3u8 rwxrwxrwx 1 678 678 6318...

Page 112: ...ore on page 115 App State Restart on page 119 System State Reboot Shutdown on page 120 Network Tree on page 121 NTP Tree on page 134 SNMP Tree on page 137 Syslog on page 142 Hostname on page 144 Timez...

Page 113: ...DNS Branch on page 129 Required NTP server s NTP Tree on page 134 Optional but recommended Syslog server Syslog on page 142 Optional but recommended Hostname Hostname on page 144 Optional but recomme...

Page 114: ...rs Server Restart Restart an NTP server SNMP Settings Configure SNMP trap parameters Trap Sink Set parameters for which type of traps are sent to the server Syslog Add or remove a syslog server Hostna...

Page 115: ...Events container is expanded In the System tab appears when more information is available for a particular row entry Expand All button System Reports Expands all menu trees to their smallest branch Co...

Page 116: ...RM or from an HTTP server Menu Access and Usage To access and use the App Config menu proceed as follows 1 From the System tab click on the App Config Reset Backup Restore entry 2 Click the wrench ico...

Page 117: ...ise it will be deleted For restore If you select HTTP the backup files will be restored from the URL you specify in the File Name field TFTP Hostname Required for TFTP The remote Trivial File Transfer...

Page 118: ...n on setting up redundancy refer to RM Redundancy Setup on page 34 1 Log in to the VIP of the redundancy group 2 Navigate to the System Redundancy Hosts menu 3 Delete the entry for the Standby host Do...

Page 119: ...s restart the RM application which will restart all application related services An application restart does not restart the device on which the RM is loaded however all RM related management activiti...

Page 120: ...y System status information is displayed in the menu Table 32 App State menu options Name Description Default Requested State Displays the current state of the application When viewing the Application...

Page 121: ...viewing configuring and performing the following RM networking related parameters IP Branch Ethernet Ports Branch Network Interfaces Branch Routes Branch DNS Branch IP Branch The IP branch allows you...

Page 122: ...e Network IP window 4 For configuration click the wrench icon next to the desired Ethernet entry to open the MODIFY window 5 Choose values according to your preferences and guidelines as described in...

Page 123: ...he first interface to be configured for the default gateway dhcp Configures the RM to use DHCP Dynamic Host Configuration Protocol to automatically obtain its IP address and network settings a When co...

Page 124: ...perform an immediate restart Ethernet Ports Branch The Ethernet Ports branch displays key information about the physical state of the Ethernet ports on the physical device running RM No configuration...

Page 125: ...rt or both Menu Access and Usage To access and use the Network Interfaces branch proceed as follows 1 From the System tab click on the triangle next to the Network branch to expand out one level Table...

Page 126: ...he same name 3 For configuration click the wrench icon next to the desired Ethernet port entry to open the MODIFY window 4 Choose values according to your preferences and guidelines as described in Ta...

Page 127: ...used for management traffic such as webGUI or API management of RM Additionally the interface is used for all multicast traffic and is the designated interface for communication between the RM and Re...

Page 128: ...outes branch to open the window of the same name Menu Usage Two types of actions are available from the Network Routes menu Add a route Delete a route To Add a route proceed as follows 1 Click the add...

Page 129: ...sk Specifies the subnet mask of the destination network for the route Valid entry is a 32 bit subnet mask address Empty Gateway Specifies the gateway address to use for the network route When configur...

Page 130: ...d use the DNS branch proceed as follows 1 From the System tab click on the triangle next to the Network branch to expand out one level 2 Click the DNS branch to open the window of the same name Menu U...

Page 131: ...e entry in the Selected field 4 Repeat Step 3 for each additional DNS server you wish to add 5 If you wish to change the order in which the servers are prioritized select the server IP you wish to mov...

Page 132: ...e status table to open the MODIFY window 2 Type the name of the domain in the Domain Name field 3 Click Submit to save and add the domain to the RM The new domain name will be displayed in the System...

Page 133: ...ntry in the Selected field 4 Repeat Step 3 for each additional domain you wish to add 5 If you wish to change the order in which the search paths are prioritized select the domain you wish to move and...

Page 134: ...tem timing reference Menu Access and Usage To access and use the Server Config branch proceed as follows 1 From the System tab click on the triangle next to the NTP tree to expand out one level 2 Clic...

Page 135: ...5 In the New Item field enter the desired NTP server IP address and click the right arrow button to place the entry in the Selected field 6 Repeat Step 5 for each additional DNS server you wish to add...

Page 136: ...ne level 2 Click the Server State entry to open the NTP State status window Table 38 Server State menu descriptions Name Description S Indicates the status of the NTP s remote peers Options are blank...

Page 137: ...ws the type of peer for the entry One of the following letters will be displayed l local peer u unicast peer m multicast peer b broadcast peer when Reports when the last time service packet was receiv...

Page 138: ...igures system wide parameters for the RM s SNMP service To access and use the Settings branch proceed as follows 1 From the System tab click on the triangle next to the SNMP tree to expand out one lev...

Page 139: ...meric string that the SNMP servers will use for communication public System Location Specifies an alphanumeric string that identifies the location or name of the RM system that will be sending traps T...

Page 140: ...values according to your preferences and guidelines as described in Table 40 on page 141 3 Click Submit to saves changes to the database Delete a Trap Server To delete a trap server 1 Click the trash...

Page 141: ...ame Specifies the hostname or IP address of the trap server Up to 16 trap servers may be configured for each RM systema Note You may not change the hostname IP address of an existing trap server You m...

Page 142: ...ss the Syslog menu from the System tab click on the Syslog entry Add a Syslog Server 1 From the Syslog menu click the plus icon to open the ADD window 2 In the Server Address field enter the hostname...

Page 143: ...menu click the trash icon 2 Click Delete to confirm the deletion Modify a Syslog Server 1 From the Syslog menu click the wrench icon to open the ADD window 2 Change values according to your preferenc...

Page 144: ...options Name Description Default Server Address Specifies the hostname or IP address of the Syslog server Empty Log Type From the drop down menu choose which types of messages should be forwarded to...

Page 145: ...the Timezone menu proceed as follows 1 From the System tab click on the Timezone branch 2 Click the execute icon to open the Set Timezone window 3 Click the Time Zone field and select the desired time...

Page 146: ...t in License Server that manages licenses for management If desired the RM can use an external License Server in this case you must configure the RM to point to the IP address or host name DNS name fo...

Page 147: ...ws Table 43 Server State menu descriptions Name Description Active Server Specifies the IP address or host name of the License Server that will manage licensing for the RM When configuring this field...

Page 148: ...y the contents of the Lock Code field in order to send this data to the Imagine Communications Customer Support license administrator Menu Options Information available in the Lockcode menu is describ...

Page 149: ...h Branch The Refresh branch allows you to force the RM to update its license key from the device acting as its license server Table 45 License Update menu options Name Description Default URL Enter th...

Page 150: ...ive RM to the standby RM Each time the configuration database for the active RM is updated the standby RM synchronizes its configuration database with the active RM s configuration database The Redund...

Page 151: ...escribed in Table 46 Table 46 Redundancy Group menu options Name Description Default Group ID Displays the system assigned unique ID attributed to this redundancy group Read only Group Type Specifies...

Page 152: ...host in the group host_ip IP address of the relative host host_type Current redundancy type of the RM Active or Standby host_state Current health state of the RM Active Failed Degraded Recovery or Idl...

Page 153: ...t 1 Click the add icon in the Redundancy Host window to open the ADD window 2 Choose values according to your preferences and guidelines as described in Table 47 on page 154 3 Click Submit to saves ch...

Page 154: ...ow 5 Click Submit to execute the failover immediately Table 47 Redundancy Hosts menu options Name Description Default Host ID Displays the system assigned unique ID attributed to the host Read only Ho...

Page 155: ...a failover is attempted but the standby unit is also failed then the failing unit will go from active to degraded A switchover will not happen When another RM becomes available the failover will comp...

Page 156: ...r analysis and presents the results as a collection of files archived on the RM Trace sets debug trace levels for various applications Menu Access and Usage Both the System Debug Info and System Debug...

Page 157: ...ration Debug Tree 2 Click the Info branch to open the Debug Info Status window 3 Click the execute icon to open the Collect Debug Info window 4 Click Submit to begin diagnostic collection Progress wil...

Page 158: ...r in process status monitoring This section briefly describes usage and fields in the Software Update menu Note For detailed instructions on upgrading or downgrading either a standalone or redundant R...

Page 159: ...in the Update Software menu are described in Table 49 Table 49 Software Update menu options Name Description Default Update URL Enter either an HTTP or TFTP URL indicating where the software is locat...

Page 160: ...owing branches each of which will be discussed subsequently CPU Disk Memory Processes DMI IPMI and Graphs This section provides information on how to access each menu and the menu s main function CPU...

Page 161: ...otal amounts of free and used physical and swap memory for the device on which RM is running All numbers are in Megabyte MB units Reports System Status Memory Processes The Processes branch provides a...

Page 162: ...pulated when the application is running on a hardware platform on which IPMI is enabled A virtual machine displays no results for this menu Reports System Status IPMI Graphs RM incorporates the Linux...

Page 163: ...very 4 graphs available processes Provides statistics for all processes running on RM s platform 10 graphs available sensors Provides statistics for all hardware related sensors such as fan speed and...

Page 164: ...s Information Required for Troubleshooting Prior to contacting Customer Support please collect diagnostics for the system as described in the section titled Debug Tree on page 156 Table 50 Contacting...

Page 165: ...REST an architectural paradigm that is used to create an interface using a client server model Functionality REST is not a specific protocol such as XML RPC or Thrift Typically an HTTP infrastructure...

Page 166: ...rious HTTP methods Access and Usage For complete details on how to use the RESTful API refer to the online help pages on your RM which include API access and usage guidelines From the RM GUI click on...

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